Visitor Services

Visitor Services Assistant

JOB PURPOSE
As a front-line member of the Abertarff team your job is give an amazing welcome and tell the stories of this central site. You will be delivering guided city tours, small events, working in a small tea house, selling membership, and providing tourist information to visitors

This role is key in engaging our visitors in the story of The National Trust for Scotland and the wider visitor experience; your role is to make a visit to a tiny house a great part of their day.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Abertarff House (including but not limited to):

• Provide excellent customer service and process purchases in a friendly, efficient, Knowledgeable manner.
• Providing information about the site, its history, membership, offers and merchandise.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, preparation, and basic administration as required.
• To provide consistently excellent customer service when dealing with customers according to the Disability Discrimination Act.
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions dictate.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across sites when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform and relevant PPE.
• Working alongside volunteers in a responsible way
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Ensuring Food hygiene, and catering health and safety standards are strictly followed.

Visitor Experience Colleague

Could you talk about whisky all day? Barley, mashing, casks, water – there is so much to it!

A confident storyteller that goes above and beyond for customers? Think of a time you were on holiday and that one interaction changed your whole expectations of the trip. That is what we do here at The Clydeside. We strive to exceed customer expectations and ensure they create fond memories of their time in Glasgow.

We are looking to expand our Visitor Experience team with seasonal vacancies between March and October. You will be part of our excellent visitor centre team in one of Glasgow’s leading attractions and working whisky distillery, producing Clydeside Single Malt, right in the heart of the city!

About the role
The role is varied, and all experience colleagues work within our café, specialist whisky shop and conduct guided distillery tours.
Delivering five-star customer service, from point of welcome to departure, and going above and beyond to exceed the customer expectations.
Seven-day operation, must be able to work weekends. Evening and private event work may be required. Full-time and part-time roles available.

About you
A true passion for all things Scotch whisky!
Previous customer service within hospitality, retail and tourism is beneficial due to the nature of the role and must ensure to deliver excellent customer service at all points in the customer journey.
Have an approachable and friendly personality who strives to make a customer’s day and visit to Glasgow. The simplest question of what else they have planned for that day and providing personal recommendations can enhance their trip and explore places they didn’t think of.
Strong multi-tasking and organisational skills to ensure smooth running of day-to-day operations. No one-hour can be the same, a hands-on approach and willing to assist areas where required is essential.
We would love to see some of your whisky knowledge within your application or even your favourite dram or distillery you have visited. This will give us insight to who you are!

Staff benefits:
– Additional training such as Visit Scotland’s EVE (Exceeding Visitor Expectations), online hospitality training etc.
– Onsite parking
– Discount on retail, food & beverage
– Access to ASVA passes
– Tutored in-house brand tastings

Communication and Skills Manager

Our Visitor Services Team are responsible for providing a high quality visitor experience through engagement with our local communities, user groups and visitors to our forests and land.

They manage public access and safety across a geographically diverse holding, including our trails, visitor centre and urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually.

Working with a small team, you’ll develop and deliver engagement plans for consultations and upcoming works from local woodlands through to landscape scale projects. You will also coordinate enquires from individuals and communities working with colleagues across our teams to respond in a timely professional manner.

Part of the role is to encourage new audiences to our sites across the Loch Lomond and Trossachs National Park and Central belt, working with neighbours, groups and communities to enhance the visitor experience. You will also build working relationships with partners to develop and oversee visitor and community engagement projects.

Occasional evening, weekend and public holiday working is a requirement for the role.

Responsibilities:
– Work positively and proactively with customers, stakeholders, communities, businesses and partners;
– Develop communications and engagement plans;
– Represent FLS at community, business, partner and stakeholder meetings;
– Deal promptly and helpfully with any enquiries and complaints;
– Develop strong and positive relationships across the region and promote excellent internal communications;
– Co-ordinate and advise colleagues where a technical response is required
– Promote a high level of customer focus and high standards of communications and engagement amongst staff;
– Monitor and support communication skills and knowledge development for staff, through coaching and advice;
– Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice.

Visitor Experience Administrator

Contracts: Fixed Term 18 month – annualised hours
3 part time contracts available: 25 hours and 18 hours per week

Dundee Science Centre is currently looking for 3 experienced and motivated individuals with exceptional communication skills to join our team to fulfil the pivotal role of Visitor Experience Administrator in a part time capacity.

You will be the face of Dundee Science Centre – based at reception you will welcome, visitors, colleagues, partners, and stakeholders with a welcoming and bubbly attitude. You will be an excellent communicator and an effective team player that can multi-task. Your main function will be to ensure every visitor to Dundee Science Centre experiences an amazing visit and receives excellent customer care. This is a public facing role and as such you will work across the Services departments with a proactive hands-on approach to 5-star operational delivery. You will be proficient in systems as a large percentage of the role is dealing with digital systems for admin, finance, retail and booking purposes.

You will work closely with all members of both our Services and STEM delivery teams, implementing and adhering to Dundee Science Centre’s policies and procedures to ensure the smooth and effective running of the visitor attraction.

You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of customer service, social media management and have excellent digital skills and knowledge.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Interviews taking place week beginning 9th May 2022; no alternative dates are available.

Visitor Services Assistant

Our busy summer season is due to start and we are getting ready for opening up the new Dome Experience at Discovery Point. We are looking for additional staff to join our team in this new varied role, working in our café, shop or assisting with conferences and events at Discovery Point or Verdant Works. You should be able to provide high standards of customer service have some experience in a customer service role and or café/events service

Hours of Work
16 hours per week over Saturday to Friday including weekends. Occasional evening work may be required

Purpose
The Visitor Services Assistant is responsible for ensuring high standards of customer service is delivered within the visitor centres, café, exhibitions and retail shop areas. They must demonstrate sound communication skills and have a passion for delivering stunning customer care.
Organisational Relationships
Working as part of a team under the direction of the Visitor Services Manager.

Base
The post will be based at Discovery Point but will require working at Verdant Works and other Dundee Heritage Trust properties as work demands.

Hours of Work
Minimum 16 hours per week over Saturday to Friday including weekends. Occasional evening work may be required

Duties & Responsibilities

Retail Services

• Deal with customers in a friendly and professional manner
• Operate the tills and accurately deal with cash and credit/debit cards transactions.
• Assist with a wide variety of enquiries by the visiting public
• Maintain a knowledge of frequently asked questions visitors may ask
• Be adaptable at communicating with a wide range of visitors
• Ensure appropriate uniform is worn when on duty
• Process various discounts and deals
• Upsell and promote deals and offers
• Collect Gift Aid from visitors
• Keep shop displays, general areas and museum areas clean and tidy at all times. This involves hoovering, mopping etc.
• Receive deliveries including checking stock, unpacking and re-stocking of shelves or storing goods.
• Support the smooth running of admissions and gift shop whilst maintaining company standards
• Work as part of a team to ensure safety of visitors

Cafe Services
• Assist with café service, serving tea, coffee and taking lunch orders
• Support the smooth running of café and comply with Food Hygiene and Safety Standards
• Assist with light food preparation
• Keeping cafe displays, café tables, kitchen, clean and tidy at all times. This involves dishwashing, hoovering, mopping etc

Conference & Events
• Assist with the smooth running of the Conference & Events operations
• Using the event schedules, ensure conferences and events run to plan, with catering provided at agreed times.
• Ensure all working areas are kept clean and tidy, and ensure cleaning schedules are completed at the end of each event.
• Assist with guests’ requests and special requirements during the event.
• Set up and clear down of buffet, tables for meals, bars and coffee stations
• Prepare and serve buffets and coffee breaks
• Cash handling for bars

General

• Be aware of the work of other departments in the achievement of DIH/DHT aims.
• Take an active part in communicating and co-operating with other staff and departments.
• Follow all DHT/DIH guidelines, procedures and policies.
• Work in accordance with the companies Equal Opportunities and Diversity Policy.
• Be aware of and comply with, rules and legislation pertaining to Health & Safety at work.
• Take an active part in achieving high standards of customer and client care.
• Contribute to an enthusiastic, positive work climate within the organisation

Person Specification

Essential:
• Good level of education
• Customer service experience/dealing with the general public
• Self-motivated and enthusiastic
• Food Handling/Bar Experience
• Cash Handling Skills
• Good communication skills, written and oral
• Confident at giving information and advice
• Friendly and polite
• Team player
• Flexible approach to work

Desirable:
• Food Hygiene Certificate
• Experience of working in a museum or public venue
• An interest in Dundee’s Industrial and Cultural Heritage
• Knowledge of a second language

Terms & Conditions:

Temporary Role – 6 months from start date

Rate of Pay: £9.90 per hour

Hours of work: 16 hours per week.

Holidays
Holiday entitlement is 31 days, rising to 4 weeks and 2 days after 3 years’ service and rising to 5 weeks after 5 years’ service. Pro-rata for part time hours. This includes public holidays, 4 of which are fixed – Christmas Day, Boxing Day, New Year’s Day, and 2nd January.

Pension
The Government has introduced a new law which requires employers to enrol their workers into a workplace pension scheme automatically if they meet the following conditions.

• Are not already in one;
• Earn over £10,000 a year/£833 per month/£192 per week
• Are aged 22 or over; and
• Are under State Pension age

If you meet these requirements during your contract with you will be auto enrolled into our qualifying scheme – The National Employment Savings Trust (NEST) Pension Scheme.

Staff benefits
• Discount on meals from Discovery & Verdant Works Café
• Discount on purchases from the Gift Shops at Discovery and Verdant Works
• Be part of an award-winning team!

Visitor Services Assistant

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail, Visitor Centre, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Crarae Gardens a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner.
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties.
– Maintain high standards of hygiene in the catering facility and ensure HACCUP regulations are adhered to.
– To make and serve barista grade coffee and assist with catering
– assisting in the day to day running of a retail offer.
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times:-

– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
– ensuring site is ready to open and welcome visitors by the set opening time.
– wearing correct uniform, name badges, or PPE as required.
– reporting all instances of damage and wear and tear issues promptly to your line manager.
– working in harmony with other departments; gardening, grounds maintenance and site repair employees/contractors.

Visitor Services Supervisor – Retail & Admissions

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Pitmedden Garden. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and take action where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• management of ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager; but will have a supervisory and leadership role within the retail team.
• Will work closely with other property colleagues and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. National Retail Team).
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Position will play an important role as part of the properties senior operational team’

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas
• Share Till Reconciliation Duties with other senior staff.
• Assist National Retail Team & VSM with stocktaking and delivery discrepancies
• To assist the National Retail Team & VSM with accurate stock control procedures (write-off/wastage etc.)

Visitor Services Assistant

JOB PURPOSE
We are looking for an enthusiastic, motivated and experienced individual to join our food and beverage team at Gladstone’s Land.

Gladstone’s Land is in the heart of Edinburgh and is a popular tourist destination. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;

Visitor Centre Assistant

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world’s third largest leading premium spirits company … where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

Visitor Centre Assistant

The following position is open in Scotland, United Kingdom.
This role is part time with annualised hours of 936 hours (18 hours per week)

What makes this a great opportunity?

The spirits industry is an exciting, dynamic and fast-paced business. Beam Suntory is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Working within the Brand Home, representing one of the most unique Whiskey brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.

Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities:

Learn the history and heritage of the distillery and be able to communicate this to visitors.
Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
Host all levels of tours of the distillery, delivering high standards of customer service.
Responsible for opening and closing premises.
Assist with stock takes and counts.
Daily banking and reconciliation.
Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
Work closely with the Visitor Centre Manager to define annual goals/objectives.
Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.

Qualifications & Experience:

Drive and passion for delivering excellent customer service and experience.
Excellent communication and interpersonal skills, with a ‘’can do’’ attitude.
Have good listening and questioning skills.
Good knowledge of Microsoft Word, Excel and PowerPoint.
Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
Strong drive and desire to succeed with high levels of energy, focus and ambition.
Ability to multi-task in a demanding environment.
Experience in presenting to a wide range of audiences.
Awareness of Beam Suntory brands and the company values.
Charismatic, possessing the ability to educate and inspire through storytelling.
Current Driving License.
Previous experience within the hospitality, retail and/or tourism sector is desirable.

Visitor Centre Assistant

The following position is open in Scotland, United Kingdom.

This role is part time with annualised hours of 624 hours (averaging 12 hours per week).

What makes this a great opportunity?

This role is part time with annualised hours of 624 hours.

Role Responsibilities:

Qualifications & Experience:

Seasonal Visitor Services Assistant

June, July & August, part-time
Bowhill House & Grounds, Selkirk

We are looking for enthusiastic individuals to join our friendly and busy Visitor Services team at Bowhill House and Grounds, a five-star visitor attraction near Selkirk, during the 2022 season.

In this role you will work in our café welcoming visitors, serving delicious cakes, lunches and refreshments, and ensuring that the highest standards of hygiene are maintained. You will also work in the kiosk issuing tickets, dealing with bookings and giving visitors the information they need to enjoy their visit. This is an ideal opportunity for someone looking to gain experience in a busy visitor services environment.

• Do you have good customer service skills?
• Can you demonstrate a flexible approach to work and a
can-do attitude?
• Are you a team player who is able to communicate with a
wide range of people?

Hours and shifts will vary but are expected to be around 25-30 each week from 10am to 5pm and will include weekends. As Bowhill House is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 14 March.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Weekend/Seasonal Visitor Assistant

VISITOR ASSISTANT
DYNAMIC STORYTELLER, PASSIONATE ABOUT CREATING MEMORIES

Proactively acknowledge every customer and deliver a warm, genuine
welcome
Anticipate every customer’s needs so that no-one is disappointed
Connect each guest personally with Scotch whisky to make them feel valued
Uphold outstanding levels of service to overcome any problem or challenge
Ensure the customer experience you offer is never just fine, it is always
excellent

What about you?

A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A Scotch whisky ambassador bringing a blend of enthusiasm and devotion
A hardworking, flexible problem solver determined to raise the bar
A cheerful presenter always ready for a double measure of fun!

What will you be doing?

Proactively welcoming customers and proudly promoting our tours
Efficiently operating our box office till and offering advice to customers
Enthusiastically leading tours, ensuring everyone has a memorable experience
Assisting at our Scotch whisky bar and giving knowledgeable
recommendations
General housekeeping to keep our bar, tour and shop looking their best!

Contract Weekend/Seasonal, 7.25 hours per week
Hours rota based, includes evenings and weekends
Salary £1. per hour, increasing to £11.40 with experience
You will be busy; on your feet all day and you will be
learning lots! Our friendly visitor assistants will look
after you and encourage you to reach your full
potential through regular training and coaching.

What about us?

We are a team of friendly and passionate storytellers in a five-star visitor
attraction, and our vision is to make the world fall in love with Scotch whisky!
Why not have a look around our website, or to get a better feel for our team’s
enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute
beginners to connoisseurs- with Scotch whisky.

Interested?

Do you think you’d bring something special to our team? Then we’d love to
hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.

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Visitor Services Assistant

Visitor Experience Colleague

Communication and Skills Manager

Visitor Experience Administrator

Visitor Services Assistant

Visitor Services Assistant

Visitor Services Supervisor – Retail & Admissions

Visitor Services Assistant

Visitor Centre Assistant

Visitor Centre Assistant

Seasonal Visitor Services Assistant

Weekend/Seasonal Visitor Assistant

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