Visitor Services

Glen Ord is Diageo’s second largest distillery in Scotland, producing 11 million litres of alcohol per year. The Distillery is a five-star VisitScotland attraction and the home of the prestigious The Singleton Glen Ord.

Your Time at Work
An exciting opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as an ambassador for the brand.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Our Perfect Worker
Building a strong rapport with customers is key and having the confidence and passion to represent The Singleton of Glen Ord Distillery, ensuring the customers leave with complete satisfaction is a must.

No prior knowledge of Whisky is necessary as full training will be provided.

Key Information and Benefits
The site is open seven days per week and flexibility is required for evening and weekend work

Feel inspired? Then we may have an opportunity for you!
Contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.

Royal Lochnagar Distillery sits at the foot of the Cairngorm mountains, a mile from Balmoral Castle. This small craft distillery is renowned for it’s incredible location and outstanding whisky. This prestigious site represents an everlasting experience you will not forget.

Your Time at Work
This fantastic opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors, taking them on a journey they will always remember and sharing their love for Whisky with all visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as ambassadors to the business.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. This will include warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products. Working within the hospitality and retail departments are key to this role. The ability to work together as a team and have exemplary communication skills are imperative.

Our Perfect Worker
Building a strong rapport with customers is key and having the confidence and passion to represent Royal Lochnagar Distillery, ensuring the customers leave with complete satisfaction is a must.

No prior knowledge of Whisky is necessary as full training will be provided.

Key Information and Benefits
The site is open seven days per week and flexibility is required for evening and weekend work.

Feel inspired? Then we may have an opportunity for you!
Contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.

Cardhu Distillery, our client’s 5-star Scottish Tourist Board attraction is a magnificent story to experience first-hand. As a distillery which was pioneered by a woman the journey takes you through this fantastic piece of history and culture, ensuring you will learn and understand the sites important heritage.

A fantastic opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors, taking them on a journey they will always remember and sharing their love for Whisky with all visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as ambassadors to the business.

Building strong rapport with customers is key and having the confidence and passion to represent our client in a dazzling way, ensuring the customers leave with complete satisfaction.

No prior knowledge of Whisky is necessary, however if you are fluent in other languages that would be advantageous but not essential.

Does this sound like the opportunity you have been looking for? We would love to hear from you and discuss this exciting role in more detail. Please contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

Your Time at Work
The site is open across seven days per week and we require flexibility as some evening and weekend work is required. There is a variety of different hours available so please contact us to discuss further.

Our Perfect Worker
This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Key Information and Benefits
Temporary on going role, rate of pay £9.90

About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Cragganmore distillery, on the banks of the river Spey, is home to one of the most complex and characterful malt whiskies of the Speyside region. Our visitor experience offers our guests the opportunity to learn more about our rich history, production process and our wonderful Cragganmore Single Malt Whisky Range.

Your Time at Work
An exciting opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as an ambassador for the brand.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. This will include warmly greeting our guests, conducting guided tours and tastings and providing guidance to showcase our brands within our retail area. The ability to work together as a team and have exemplary communication skills are imperative.

Our Perfect Worker
Building a strong rapport with customers is key and having the confidence and passion to represent Cragganmore Distillery, ensuring the customers leave with complete satisfaction is a must.

No prior knowledge of Whisky is necessary as full training will be provided.

Key Information and Benefits
The site is open seven days per week and flexibility is required for evening and weekend work

Feel inspired? Then we may have an opportunity for you!
Contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Craigievar (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

JOB PURPOSE
To provide all-round assistance in the art gallery and craft shop at Souter Johnnie’s Gallery, Kirkoswald. The Supervisor will be involved in arranging new exhibitions, liaising with artists and buyers and record-keeping. They will make sure that exhibits are well coordinated and will work with artists in planning and organization of exhibitions and events. The Supervisor will be the sole member of staff on site and, as such, will also provide excellent customer service in the property. They will also be responsible for recruiting and managing a team of local volunteers. The Supervisor is the face of the gallery and will interact effectively with visitors, artists and suppliers, and management.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• The Supervisor is responsible for a wide variety of duties in connection with the presentation, operation, cleanliness and maintenance of the property.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the Gallery and will recommend it to others. They will work on the execution of upcoming exhibitions, and to provide gallery reception during regular business hours. Act as an installation coordinator for the set-up and hanging of exhibitions. Monitor and keep track of supplies and the supply budget. Manage day-to-day operations.
• Responsible for maintain retail and gallery stock, processing sales and replenishment in conjunction with the retail team at RBBM.
• Light cleaning duties will also be the responsibility of the GS.
• Ensuring the security of the property and its contents, keeping the building clean and functional, following best-practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award, rating.
• Recruitment, training and management of volunteers who will help in the running of the property and events.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.

Specific duties include:
• Organise exhibitions of artworks at the property to ensure there is an interesting and engaging programme throughout the season. Provide appropriate display / storage, competent object handling, liaise with artists and suppliers and comprehensive record keeping.
• Effective promotion of the exhibitions to drive footfall and achieve sales targets
• Delivering high standards of customer service in a gallery setting, handling customer enquiries online, on the telephone and face to face
• Ensure high standards of presentation at the property through housekeeping (cleaning floors, toilets and serving areas); general tidying of the grounds and light gardening duties (although main gardening work will fall to RBBM gardening team)
• General management of the gallery including opening, closing and alarm setting; cash-handling and banking;
• Promoting the benefits of NTS membership to achieve sales targets at the property
• Recruitment and training of local volunteers to assist in day-to-day operations and events
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.