Visitor Services

Brand Home Lead Guide

Clynelish Visitor Centre, Brora

Permanent, Full-Time – Annualised Hours  

 

Closing Date – 24th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Clynelish Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note that roles might be available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular

Primary Location:

Clynelish Visitors Centre, Brora

Worker Type :

Regular
Primary Location:

Clynelish Visitors Centre

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. We are recruiting Gallery Assistants to join our 3,000 strong team of dedicated staff and volunteers. You will play a vital part in making a difference to Glasgow’s economy and profile, to local communities, and to the people who live, work, visit and play in the city. At the heart of everything we do is our vision: to inspire Glasgow’s citizens and visitors to lead richer and more active lives through culture and sport. So, if you’re inspired by the opportunity then we urge you to apply. As a Gallery Assistant you will have responsibility for delivering excellent customer service, public safety and collections security. You will be enthusiastic and able to demonstrate strong people skills and an ability to communicate effectively at all levels. You will be responsible for the security of the collection and the provision of a safe environment for visitors and colleagues alike. In your role, you will be required to set up and monitor equipment, promote goods and services, carry out surveys and keep and update records as required. The role involves working week days, alternate weekends and occasional evenings, and is peripatetic across the museum service as a whole.
To be successful in this role you have the following skills and experience:
•Experience working as front of house staff.
•Flexible attitude to working hours and location.
•Strong people and communication skills.
•Basic literacy and numeracy and IT skills.
We believe in the transformational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.
In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.
At Glasgow Life we value diversity and inclusion. We are particularly interested in receiving applications from BAME groups who are currently under represented in our organisation.
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.

The roles

We have 3 roles available as Visitor Experience Assistant, working to provide a first-class service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms national park, engaging with customers/visitors and ensuring a high standard of customer service at all times, presenting our park to the highest standards.

2 x Visitor Experience Assistant (30 hours per week, primarily centred in the visitor cafe)
1 x Visitor Experience Assistant

Salary: £19,305 – £19,772 per annum

Some of the things you’ll do:
– Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
– Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
– Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
– Occasionally help in other operational areas including admissions, catering, events, retail, parking, sentry, tours & talks, or any other department who may need back up support on a flexible basis.

What we’re looking for:
– Good achievement in standard grades (or equivalent), including English and Mathematics.
– Valid driving license (tours & presentations only)
– Accurate numerical reasoning skills and attention to detail.
– Engaging customers empathetically to provide information, upsell products and deal with queries.
– Providing first class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for all this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible, via our Careers page at www.rzss.org.uk/job-opportunities

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Customer Experience Supervisor’s to join the team at Glasgow Science Centre to deliver a fun, safe and welcoming environment to all visitors. You will act as the appointed person for evening IMAX performances and other special events and also assist the Duty Managers with the day to day management of the front of house operations for the IMAX, Science Mall and Tower. You will support the customer experience team to deliver a high standard of customer care and effectively manage the delivery of the GSC Customer Service Promise.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

We are looking for actors and actresses to deliver Historical/Cultural/Haunted 1700’s Underground/Graveyard Tours in Edinburgh’s Old and New Town.

A flair for Drama interspersed with humour is essential, along with clear spoken English. Must reside in Edinburgh. Earnings from £11-00ph to £16-00ph, plus bonus and tips, along with flexible hours. Full or part time hours available.

Must be able to work during weekends, public holidays and Edinburgh Fringe 2022.

Please send in your C.V., both Acting and Academic, along with a current headshot and any references to ian@auldreekietours.com

We are a 4* Visit Scotland Attraction, and trade all year round, and an Edinburgh Fringe Venue in August 2022. Our various walking tours cover Old and New Town, Greyfriars Cemetery, Edinburgh’s Largest Network of 1700’s Haunted Underground Vaults, featuring a Wiccan Temple, Legendary Haunted Vault, Cursed Stone Circle Vault, Merchant’s Trading Vault and a Medieval Torture Exhibition.