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Visitor Services

We are looking for an experienced and forward-thinking individual to join the management team at the vibrant Pitmedden Garden and Museum of Farming Life.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: Bringing people together and providing them with the greatest visitor experience.

Brilliant design and meticulous maintenance give Pitmedden Garden its unique charm. With almost 6 miles of clipped box hedging, the parterres at the heart of the garden are a masterpiece of intricate patterns and sparkling colours, drawing visitors from near and far.

JOB PURPOSE

You will be responsible for the operational delivery of the overall visitor experience within Pitmedden Garden and the wider Estate.

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current , from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Pitmedden Garden is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Pitmedden Garden.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;
• The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally recognized gardens of outstanding historical and horticultural importance, contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate, managing trees, shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• As requested, assisting with education/interpretation activities such as introductory talks and guided talks;
• Fostering positive relationships with local communities and organizations and promote the work of the Trust.
• Supervising and working with volunteers to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• On occasion, contributing to the review and development of annual operating plans and operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and demonstrable work experience in an amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.

Skills, Experience & Knowledge
Essential
• Practical experience in general amenity gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, herbaceous plants, turf culture and pruning.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance.
• Ability to willingness to support other gardens in the cluster
• Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and also the ability to work using own initiative,
• Eye for detail and finish, quality standard and best practice.

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the Palace at all times. Working 5 days out of 7, which will include weekend working during the open season, and occasional evenings to support events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
• Ensure all public areas are kept clean, hygienic and tidy at all times.
• Work as part of a team ensuring collections care across all Fife properties.
• Keep up to date and accurate conservation records in liaison with your line manager.
• Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
• Help to ensure Emergency Plans and related equipment is up to date and take an active role in staff training in liaison with your line manager across all cluster properties.
• Take an active role in ‘conservation in action’ programmes across all cluster properties.
• Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

To maintain excellent standards of personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with the Regional Team, other property departments; Retail, Gardening, Catering and site repair employees/contractors.

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Science Communicator to join the team at Whitelee Visitor Centre (WVC) on an annualised contract based on 36 hours per week. This exciting role involves engaging with, promoting discussions and linking scientific concepts to visitors (including education, public and corporate visitors) everyday experiences through the delivery of science shows, workshops, mini activities, labs and other activities.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC. Transport to/ from WVC is provided by GSC.

We are looking for someone with excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people. You’re inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Permanent, Full-Time post, based in Edinburgh

Starting Salary £26,756 (Band C), plus civil service pension and other benefits

A rare and exciting opportunity to join our Visitor Welcome Team as an Assistant Manager,  where you will lead the team to ensure that our visitors receive a world-class welcome.    You’ll have the opportunity to help shape our visitor operations for the future, as we rebuild our visitor numbers and develop our visitor experience post Covid, and as we start the largest capital investment in our history, Edinburgh Biomes.

RBGE is one of the world’s leading scientific botanic gardens, holding knowledge gained over centuries that the world needs today. All known life depends on plants and fungi, and it is our mission to explore, conserve and explain the world of plants for a better future. Our four Scottish gardens – Benmore, Dawyck, Logan and ‘The Botanics’ in Edinburgh – attract over a million visitors every year. Together, these gardens comprise one of the richest plant collections on earth.  In this time of biodiversity loss and climate emergency, the role of botanic gardens – and the part you can play –  has never been more important.

We’re looking for someone with the energy and creativity to make a difference as part of a team dedicated to the needs of our visitors.    You should have previous experience in a staff management role, ideally within a similar fast paced visitor-focused role, where you will have demonstrated excellent leadership, teamwork, organisational and communication skills.  You should also be computer literate in the use of Microsoft Word and Outlook.

As we are open to the public 7 days a week, you will be required to work on a roster, working 5 days over 7 days which will include working weekends and public holidays.  Full details of the post, including a job description and person specification can be downloaded from this page.

Applicants should send a CV and covering letter which outlines their suitability for this vacancy to recruitment@rbge.org.uk as well as complete and submit an online equal opportunities questionnaire by 12pm 7 August 2022. Interviews will likely take place week commencing 15th August 2022

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

JOB PURPOSE

This role will establish and deliver the pilot of a new schools programme at Pollok House, Glasgow, liaising with the programme developers, property colleagues, and teachers/schools. As well as the delivery of the pilot, the role plays an important part in evaluating the programme and creating practical operational guidance that may be used by other properties when delivering the programme in future roll-outs.

CONTEXT

At the National Trust for Scotland, we recognise the importance that learning and engagement plays in adding value to our properties. The provision of an engaging and interesting day out for schools has been a key feature at Pollok House for many years, and we’re ready to pilot a new, innovative primary schools programme here. This new programme will involve digital resources, an outreach Theatre in Education show, on-site workshops and new ways of engaging with the site in line with the Curriculum for Excellence.

Pollok House is Glasgow’s “country house” and is a fantastic place to soak up the atmosphere of Scotland’s history. With its beautiful gardens, popular park café, famous art collection, busy functions business and events programme, Pollok House is a popular family-friendly visitor attraction in Scotland’s largest city. Pollok House boasts a range of private dining and entertainment space, as well as one of the most impressive interiors that oozes history and character, making it ideal for weddings, corporate events and functions. With the reopening of The Burrell Collection, Pollok Country Park is developing as a major cultural destination as well as building strong links to its local communities. Pollok House is keen to explore how National Trust for Scotland best engages with the people of Glasgow, with an ambitious exhibition series and cultural outreach programme underway, of which our approach to schools and learning will play a central role.

This new schools project aims to engage up to eight local schools over the next 12 months, leading to long term relationships and visiting habits being formed, plus new engagement techniques being trialed and evaluated before they are rolled out to other venues. The outcomes of the pilot will inform practice across National Trust for Scotland.

The delivery of this pilot will run in parallel with existing educational/schools provision, and these existing arrangements are not part of this role’s remit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will:

• Liaise with the programme development team of creators, contractors, and suppliers to understand the programme’s products and liaise with Pollok’s staff to enable the delivery of the programme;
• Form, build, and maintain relationships with the schools participating in the programme so that they understand what is offered, the potential for satisfying elements of the Curriculum for Excellence, and their role as participants;
• Make all the logistical arrangements for the outreach theatre elements to visit participating schools
• Make all the logistical/operational arrangements for participating schools when at Pollok – including setting-up equipment and props, timings, cloakroom/lunch facilities etc;
• Plan and deliver schools sessions, working with external contractors, staff and volunteers, both in school and on-site, embedding new digital resources as they are developed;
• Maintain detailed records of participating schools contacts and visits;
• Contribute to and collate the evaluation of the programme from all perspectives: participating schools, Pollok staff, contractors/suppliers, creative consultants;
• Create other resources, guidelines and plans as required to ensure pilot programme meets the needs of the schools involved, and document the organization and delivery of the programme into an “operational manual” that can serve as a guide to future properties considering adopting the programme;
• Ensure that historic spaces are used appropriately and in accordance with conservation principles
• Ensure Safe Systems of Work (H&S) are implemented effectively within all activities undertaken and with any external contractors.

JOB PURPOSE

The Assistant Printer role exists to provide support to the Robert Smail’s team in carrying out the day-to-day work to keep Smail’s as an operational jobbing Letterpress Printers today and for the future. The role includes the practical application, demonstration and communication of these unique, traditional skills to a visiting public whilst supporting the preservation of the craft of letterpress printing in the wider context of the conservation principles of the National Trust for Scotland.

CONTEXT – Robert Smail’s Printing Works

Robert Smail’s is a 156-year-old Letterpress Printers, a living property and as such provides a compelling insight into one aspect of Scotland’s cultural, social and industrial heritage. It continues to add to the legacy left by three generations of the Smail family and contributes significantly to the town of Innerleithen, through the continuing functions of the business. It is one of only four industrial heritage sites held within the NTS and as such is an important part of the Trust’s portfolio, showing the organization’s commitment to conserving a diverse and varied sample of Scotland’s heritage.

Its active visitor experience, and the people who deliver it, are the property’s greatest strength. The Property is currently open for tours four days per week during the visitor season (April until October). The tour is guided in three sections: Office, Caseroom and Machine Room of which the Assistant Printer takes an active role. The retail shop is also open in the run up to Christmas. Commercial printing work, an important income stream, is undertaken all year round. Workshops and conservation work are progressed during the closed season.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

People
 The Assistant Printer will be directly responsible to the Printer, but also report to the VSS in relation to the VE, Education, Outreach etc.
 The role has no line management responsibility however there is a need to liaise and work closely with other property staff, volunteers as well as NTS support staff, customers and visitors to the property. They will supervise young people on educational visits.

Daily Operations
 Assist with the maintenance, cleaning and operation of printing related machinery and equipment. Follow property opening and closing procedures as per property guidelines.
 To run, work and help maintain all of the property’s presses (Arab Treadle Platen, Wharfedale Reliance, Original Heidelberg and Conqueror Guillotine) to the highest standards.
 To lead the Machine room section of the visitor tour during the open season by confidently communicating the process of letterpress printing, the role of the printer and their historical context to audiences of varying age and ability.
 To balance the demands of both visitors and jobbing work by giving realistic ideas of timescales to meet deadlines for jobbing work, property needs, and NTS requests.
 Be a keyholder and have occasional duty management responsibilities.
 To cover other areas of the property (tours/shop) for breaks etc.

Brand Home Support Assistant
Talisker Visitor Centre
Full Time and Part-Time (Annualised Hours) Contracts
Permanent / Temporary Opportunities Available
Discounted shared accommodation (subject to space availability)

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role
This is an exciting opportunity to join the talented team at our Talisker Visitor Centre as a Brand Home Support Assistant.

Being an integral part of the visitor centre team, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do. You will provide our team with front and back of house support in making sure our visitors get the best experience when guided around our beautiful distillery. You will be representing the brand and Diageo using the full training provided.

You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).
Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Talisker distillery. 
Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.
We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
  
CHARACTER IS EVERYTHING

Brand Home Guide 
Blair Athol Visitor Centre

Permanent/Fixed Term – Full time

About Us

  This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 


About the Role 

This is an exciting opportunity to join the hardworking team at our Blair Athol Visitor Centre as a Brand Home Guide. 
  
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

Please note this role is a permeant full-time contract comprised of 1983.6 annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You 

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our  Blair Athol distillery.  

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility. 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 


We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

   

CHARACTER IS EVERYTHING 

Brand Home Guide

Talisker Visitor Centre

Permanent –Part-time and Full-time Annualised Hours

Discounted shared accommodation (subject to space availability)

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

This is an exciting opportunity to join the talented team at our Talisker Visitor Centre as a Brand Home Guide.

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.

You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Talisker distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Contract Type: Fixed term contract – 19 months

Grade: FC06

Salary: £24,309 – £27,312

Hours: 36 hours per week

Location: Head Office, Kirkcaldy

Job Reference: ON000382

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

OnFife has partnered with Macmillan Cancer Support to provide support for people affected by cancer in our local communities, so we are looking for an outgoing and experienced Volunteer Coordinator to join a small team to deliver an exciting new project based in Kirkcaldy, Fife.

We are re-launching Macmillan Cancer Information and Support points in libraries in Fife to ensure people affected by cancer can access high quality information and support in our local communities.

Volunteer-led, drop-in support will be at the heart of this project, so you will be responsible for recruiting, training, coordinating, supporting and inspiring a vital team of volunteers to provide information and a listening ear to support to people affected by cancer.

You will work closely with the Macmillan Project Officer to plan, promote, implement and evaluate the project to meet OnFife and Macmillan Cancer Support quality standards and to ensure long term sustainability of this support for people affected by cancer in Fife.

You can view the full job description on our current vacancies page.

About You

If you are an enthusiastic, confident and experienced volunteer coordinator with an understanding of the impact volunteers can have and you have a passion for building relationships and inspiring others, then we would love to hear from you!

The post holder is required to travel to our various venues throughout Fife. The successful applicant is required to undergo a PVG check.

How to Apply

If you would like to find out more information about this role before applying, please contact Cathy Grieve by email: cathy.grieve@onfife.com to arrange this.

When you’re ready to apply, please complete our Application Form and Equal Opportunities Form on our current vacancies page and return them to the HR team at recruitment.fct@onfife.com

The closing date for applications is noon on Wednesday 3rd August.

Interviews will take place on Monday 15th August 2022.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

August – September

We are looking for professional and motivated individuals to represent one of Dumfries & Galloway’s finest tourist destinations during our 2022 season.

In this role you will work in our tearoom and cabin welcoming visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. This is an ideal opportunity for someone looking to gain experience in a busy visitor services environment.

• Do you have good customer service skills?
• Can you demonstrate a flexible approach to work and a can-do attitude?
• Are you a team player who is able to communicate with a wide range of people?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

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