Visitor Services

Visitor Services Supervisor – Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping
 Assist with food led events throughout the year to support over all business goals.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
 Duty management responsibility including open and close of all on site facilities.
 Ensure the property social media is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement / outreach activity.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.
 Prepare catering rotas to meet business needs.

Visitor Services Assistant – Collections Care

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care:
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all public areas are kept clean, hygienic and tidy at all times.
 Work as part of a team ensuring collections care across all Fife properties.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date and take an active role in staff training in liaison with your line manager across all cluster properties.
 Take an active role in ‘conservation in action’ programmes across all cluster properties.
 Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times:
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with the Regional Team, other property departments; visitor services, retail, gardening, catering and site repair employees/contractors.

Visitor Services/Events:
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife properties as needed.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager and the site duty manager.

Health and Safety:
 To ensure site meets with Health and Safety legislation in liaison with your line manager.
 To use personal protection equipment as provided and directed by your line manager.

Visitor Services Supervisor

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Car Park Attendant

Glasgow Science Centre is a Scottish Charity and a unique 5-star visitor attraction with a vision for a Scotland where all people feel empowered through learning and engagement with science to make positive differences in their lives, communities and society.

Our mission is to inspire people of all ages to explore and understand the world around them, and to discover and enjoy science. We have been delivering interactive science experiences to schools, families, and community audiences for over 20 years, in-house, online and through outreach and we are dedicated to raising awareness of the importance of science to our nation’s wellbeing, economy, and society.

ABOUT THE ROLE

Glasgow Science Centre are recruiting for a Car Park Attendant to deliver a 5-star customer service and work alongside Retail/GSC security teams to assist customers in the GSC car park in the evening.

We are looking for someone with experience in dealing with the public and have excellent customer service skills and the ability to work effectively both as part of a team and unsupervised.

We are looking for someone who is able to work 16 hours per week, flexible days / hours (including Weekends / Bank holidays / Evenings) with a flexible approach to meeting overall deadlines and needs of GSC, both within and out-with your own department.

If this sounds like you, and you are passionate about GSC’s mission and values, then we would like to hear from you.

APPLICATION DETAILS

Please find full job description and details of how to apply on the Jobs and Volunteering section of the Glasgow Science Centre website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

The closing date for applications is, Thursday 23rd May 2024 at Noon.

Actor

OI PEASANTS! Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history.

The Edinburgh Dungeon is a 75-minute interactive theatrical tour where our guests are transported back in history and recounted tales of Edinburgh’s murky past by one of our many infamous characters. You could therefore find yourself taking on the role of the Judge, The Torturer, a member of Sawney Bean’s family, The ‘Foul Clenger’, Mary Queen of Scots, or even the ‘Witch Pricker’, amongst others.

Each character delivers a short, scripted show, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout each show, you’ll also be operating and controlling special effects during your performance, to enhance the whole experience.

At peak times, you’ll be performing shows every 8 to 10 minutes and as this is a dungeon after all, you’ll be working in dark, somewhat confined spaces.

These roles are seasonal offering both full-time and part-time hours. You’ll need to be flexible with working hours and days. This role may include working both Saturday and Sunday, plus a Friday evening late shift every fortnight, for our special event ‘Dungeon Lates’ experience.

The cell doors are open and ready to welcome you…

Qualifications & Experience
A background in performance and character acting with some formal performance training
Very strong characterisation skills
Strong vocal ability (ideally with a Scottish accent, or the ability to portray one convincingly)
Someone able to learn scripts quickly and take direction
The ability to improvise and react to the public, but remain in character
Stamina and the ability to perform shows in quick succession, whilst maintaining a focused high-quality performance
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on customer satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets

Bookings Coordinator

Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Bookings Coordinator. As the Bookings Coordinator you will be a welcoming host with excellent sales and numeracy skills.

Your key responsibilities will be…
…To answer all incoming calls to our main line
…To deal with all tour bookings by phone and email
…To answer and maintain our general email inbox
…To seamlessly balance multiple clients by email and phone
…To accurately use our booking systems and telephone system
…To communicate tour bookings internally
…To undertake general office administration
…To work closely with the Bookings and Events Manager in all areas of their work
…To maintain a good working knowledge of tour operator contracts
…To confirm group tour bookings and process payments using our bookings software

You will be confident and experienced in hospitality, with a natural character.

You will further have…
…Experience of working in a busy office environment
…Excellent organisational skills
…Excellent IT skills
…Excellent communication skills
…Great attention to detail
…A warm, friendly and approachable manner
…A high level of flexibility and a good team player
…Excellent grasp of the English language – both written & spoken
…Trustworthy and sensitive with confidential information

Details:
Contract: Full-time, 36.25hrs per week, weekend availability required
Hours: 8 hour shift, Mon – Sun
Salary: from £12.73 per hour

Interested?
Do you think you’d blend into our bookings team? Then we’d love to hear from you! You will have hosting experience, and maybe you’ve also done office administration? If so, your application will really stand out! But this isn’t essential; just tell us why you’d love to join our bookings team. Send your CV and cover letter to jobs@scotchwhiskyexperience.co.uk

Visitor Services Assistant (Seasonal)

Mid-June to 31 October 2024

This is an ideal opportunity for a friendly and enthusiastic individual to gain experience in one of Dumfries & Galloway’s finest tourist destinations.

In this seasonal role you will work with a great team of people in our tearoom and cabin catering outlets. You will give a warm welcome to visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. You will get the opportunity to provide support in the kitchen and the Castle gift shop when required.

We want to hear from candidates who are good with people, have a positive attitude and are eager to learn. Hours will vary with shifts available from mid-June to end of October, including weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 17 May.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Visitor Services Assistant – Engagement

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

• Deliver daily high quality informal and formal engagement programming
• Develop strong historical knowledge of site and wider area
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.

Campsite Cleaner (Seasonal)

1 June to 1 September

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer, we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer. We are looking for a Cleaner help keep our fantastic site clean and tidy. You will be responsible for maintaining toilet and shower areas to a high standard, keeping bin areas and paths litter free and helping out in other areas as required.

• Can you demonstrate a professional and friendly approach?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a team player with some cleaning experience?

Working hours will vary, and we expect you will be required to work 4 to 5 days per week, including weekends. This is a seasonal position from 1 June to 1 September.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 16 May.

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Mercat Tours Storyteller Tour Guide

Share your passion for Scotland’s past; story by story, step by step.

We’re inviting people who have a passion for history, a flair for presentation, and take pleasure in helping visitors enjoy our beautiful city to get in touch!

Your Skills and Strengths;
• Passion for history, culture and Edinburgh!
• Excellent communication skills
• Friendly, energetic and helpful
• Responsible, reliable and trustworthy
• Thrives working in a team
• Adaptable and resourceful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

Benefits;
• REAL Living Wage+ for all
• Permanent, secure contracts – no fixed term or ‘zero hour’
• Guaranteed minimum hours
• Flexible working incl jobshare options
• Fair Work Employer
• Mercat holds a Home Office Sponsorship License for Skilled Worker Visa applicants
• Personal development and training plan
• Access to Bike to Work scheme
• Access to ASVA card
• Trained Mental Health First Aiders onsite
• Employee Assistance Programme with 24/7 confidential support for you and your families
• Critical illness cover
• Access to free counselling sessions
• Interest free loans
• Use of company holiday home
• Profit-share bonus

Purpose and Role;
• Give history a damn good telling
• Deliver authentic, high quality walking tours for our visitors, helping to create memorable moments
• Represent Mercat Tours and our city in a positive, professional manner
• Responsible for visitor safety and security
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

We want you to feel comfy, confident and at your best when we meet. Get in touch to help us understand how we can meet your needs and give you a warm welcome.

Apply join@mercattours.com by 5pm, Fri 17th May.

Full job spec and application form > https://www.mercattours.com/why-mercat/vacancies/

Mercat Tours Visitor Support Team

People who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team – you’re welcome!

Your Skills and Strengths;
• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• Sense of humour!

Purpose and Role;
• Provide visitors with a 5 star warm welcome and farewell
• Advise and assist visitor’s choice of tour by phone, email and in person
• Promote and process visitor and trade sales by phone, email and in person
• Maintain our historic site ensuring 5 star experience throughout
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors in our reception at 28 Blair Street
• Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

We want you to feel comfy, confident and at your best when we meet. Get in touch to help us understand how we can meet your needs and give you a warm welcome.

Apply join@mercattours.com by 5pm, Fri 17th May.

Full job spec and application form > https://www.mercattours.com/why-mercat/vacancies/

Museum Attendant

To provide a warm welcome to all visitors, along with information about the museum and displays. To ensure a safe, clean and friendly environment for visitors.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

. To provide excellent customer care to all visitors with an enthusiastic and customer focused attitude.

. To provide a range of information, guidance and assistance to all museum visitors

. To be able to work on initiative and pay attention to detail.

. To support both your immediate and wider teams within the museum, including Café North Staff

. To work on a rota basis including regular weekend and bank holiday working.

. To ensure the museum is cared for – buildings, artefacts and facility is kept clean and tidy.

. To ensure that all activities are carried out safely.

. To undertake retail duties relating to the museum shop.

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