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Visitor Services

Project Volunteer Coordinator

Project Volunteer Coordinator
Celebrating Scotland’s Art
Development Department

Salary £25,350 – £27,687 per annum (Band 6)
Full-Time, Fixed-Term (9 Months Maternity Cover)
Plus generous benefits package
Hybrid Working

VOLUNTEER PROGRAMME

The Volunteer Programme provides a variety of opportunities for those who wish to support the National Galleries of Scotland or gain valuable experience in the Arts by giving their time, knowledge, and expertise through volunteering.

Volunteer opportunities are designed to be mutually beneficial and are clearly defined while being flexible to meet the needs of diverse audiences. We are very grateful for the time volunteers dedicate and the new skills, perspectives, and insights they bring. We have successfully held the Investing in Volunteers Award since 2014 and were the first national arts organisation in the UK to achieve the award.

The Volunteer Programme includes regular volunteering alongside placements for school students, students and recent graduates of higher and further education, and people with additional support needs to facilitate access to volunteering or employment. There are a variety of opportunities for volunteering with different departments including Curatorial, Development, Education, Libraries and Archives, Communications and Digital Media, and Public Engagement. The Volunteer Programme is within the Development Department recognising that volunteering as a gift of time.

CELEBRATING SCOTLAND’S ART

Celebrating Scotland’s Art: The Scottish National Gallery Project is a major capital project to transform the visitor experience at the Scottish National Gallery by providing world-class facilities for the innovative display of Scotland’s outstanding Art and a full programme of targeted audience development activities.

THE ROLE

The Project Volunteer Coordinator is responsible for managing the day-to-day activities involved in the recruitment, training, support, and recognition of the volunteers in the Celebrating Scotland’s Art project. You will ensure compliance with the internal and external processes and guidelines governing the project and maintain a consistent, fair, and transparent programme structure. You will also provide management information on the programme and advise and inform other initiatives affected by volunteering activities.
RESPONSIBILITIES

Your responsibilities will include but not be limited to:

• Developing and delivering new volunteer activities, coordinating, and advertising the roles, processing applications, making selections, and ensure all induction requirements are completed.
• Working with volunteers, Celebrating Scotland’s Art project-specific staff, and core staff to coordinate a training programme for new volunteer roles and ensure the Activity Plan is delivered collaboratively and effectively.
• Coordinating volunteer rotas and establishing standard operating procedures to ensure the sustainability of new volunteer roles during and after the Celebrating Scotland’s Art project.
• Ensuring that volunteers receive the appropriate level of support, supervision, and training to be successful and regular communication is maintained with volunteers for special events, training opportunities, providing, and receiving feedback, and policy or procedural changes relevant to their role.
• Ensuring records of volunteer hours and other relevant data are kept according to established procedures and reported for project evaluation.
• Planning and keeping within budget and undertaking administration relating to the post, including volunteer expense claims, purchase orders, and event forms.
• Representing and promoting the work of Celebrating Scotland’s Art and NGS to internal and external parties, with a willingness to work flexible hours, including weekends, evenings, and holiday periods, as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE
The following range of knowledge, skills and experience are required. Please ensure that they are highlighted in your application. Short-listing for interview will depend on candidates meeting these requirements.

Essential

• Experience of managing volunteers directly with knowledge and understanding of the regulatory and good practice guidelines on engaging volunteers.
• Experience of developing and delivering training for volunteers to ensure opportunities are mutually beneficial.
• Excellent time-management and organisational skills with the experience of successfully prioritising tasks in a demanding environment.
• Excellent communication and inter-personal skills and experience of working with a broad range of people with a commitment to equity, diversity, and inclusion.
• Efficient IT skills (MS Office Suite) and experience of using administrative systems including databases, record keeping, and filing.

Desirable

The following are highly advantageous but are not essential:

• Experience of creating attractive volunteer placements for widening access to groups underrepresented in volunteering.
• Experience of working with an organisation which has achieved the “Investing in Volunteers” quality standard.
• Experience of working on major capital museum or gallery projects funded by the National Lottery Heritage Fund.
• An informed interest in culture and visual arts and some knowledge of the museums and galleries sector.
• Knowledge of Gaelic and/or other European languages.

ABOUT US

The National Galleries of Scotland (NGS) is home to one the world’s finest collections off art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity, and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

SUMMARY TERMS AND CONDITIONS
Salary: £25,350 – £27,687 per annum
Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post and which are above minimum entry requirements.
Hours: 42 hours per week inclusive of a one-hour unpaid lunch break each day. Occasional weekend and evening work required.

Annual Leave: 25 days per annum plus 11.5 public and privilege holidays per annum, pro-rata depending on hours.
Location: The Gallery of Modern Art Two, Belford Road, Edinburgh.

Pension: Civil Service pension provisions enable the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

The closing date for completed applications is Sunday, 13 November 2022

Please note that the successful candidate will be subject to Disclosure Scotland security clearance.

Visitor Services Assistant – Food and Beverage

Do you have a passion for food and dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Pollok House and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us. This role will be required to work evenings on occasion to assist with weddings or other events. Our café is a busy operation and the idea candidate should be experience in a high volume, fast paced environment.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
You may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor
• Regularly assist in ordering all necessary food and dry goods

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs. This will include evenings to support events, such as weddings.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.
• Basic Food Hygiene Qualification.
Desirable:
• Access to own transport.
• Basic Food Hygiene Qualification.
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

Visitor Services Assistant – Food and Beverage

Do you have a passion for food and dedicated to high levels of customer service?

Visiting our Café is an essential part of the visitor experience for those coming to Pollok House and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us. This role will be required to work evenings on occasion to assist with weddings or other events. Our café is a busy operation and the idea candidate should be experience in a high volume, fast paced environment.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.
You may be required for additional support with other areas of the property such as Admissions, Retail, and Events activities to meet the business needs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at and enquiring whether all their needs are met.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.

Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor
• Regularly assist in ordering all necessary food and dry goods

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs. This will include evenings to support events, such as weddings.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.
• Basic Food Hygiene Qualification.
Desirable:
• Access to own transport.
• Basic Food Hygiene Qualification.
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Brand Home Guide (9 months opportunity)

Job Description :

Brand Home Guide

Glen Ord Visitor Centre

9 months – Fixed-Term-Contract, full time

 

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Role

This is an exciting opportunity to join the talented team at our Glen Ord Visitor Centre as a Brand Home Guide.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Singleton distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Worker Type :

Fixed Term Contract (Fixed Term)
Primary Location:

Glen Ord Visitors Centre

Deanston Distillery, Tour Guide

Deanston Distillery – Tour Guide

Distell International Limited are one of Scotland’s leading Scotch Whisky producers. We have invested in a new visitor centre at Deanston distillery, home of our Deanston single malt whisky. We are looking to recruit confident and personable individuals as Distillery Visitor Centre Tour Guides to communicate the story of Deanston single malt whisky, conduct tours of the distillery and serve in the distillery shop and our corporate facility.

JOB DESCRIPTION

Job Title: Tour Guide
Department: Deanston Distillery Visitor Centre

Background Information
Working as part of the Distillery Visitor Centre Team, you will be required to ensure the highest levels of customer service by welcoming, informing and enthusing our visitors during their visit of the distillery, consistently delivering a memorable and enriching experience.

Overall Purpose
To deliver a first class Deanston Distillery Scotch Whisky Experience for all our customers, public and corporate while supporting the DVC Brand Heritage Team on all tasks required.
Ultimately to deliver greater value from a Distell International asset on a day to day basis.

Main functions (accountabilities):

Include but not limited to:

 Demonstrate a pride and passion for Deanston Distillery, Scotch Whisky and other Distell brands

 To engage visitors in the Deanston Distillery Scotch Whisky Experience accurately, informatively and emotionally.

 To support the development of the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky Experience, the DVC Retail Store and The Coffee Bothy (TCB)

 To help provide a coordinated and professional level of service to our customers at point of contact.

 To ensure that the DVC is clean and functional at all times (including visitor reception area, retail store, cafe, tasting room, toilets, storage cupboards etc.)

 To work within the standards of Deanston DVC’s health and safety policy.

 To carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities.

Qualifications and Experience
This position requires an enthusiastic outlook and a flexible approach to work. Great people skills and an ability to follow instruction to ensure the highest level of team performance are key attributes required to maintain and develop our unique Brand Heritage Experience at Deanston Distillery.

Key Performance Measurements

 Delivery of the Deanston Distillery Scotch Whisky Experience.

 Consistently high customer feedback via visitors book, website, social media etc.

 All communications with the Assistant Manager, Visitor and Retail Team are maintained and fulfilled within the appropriate time lines.

Relationships:

Internal: Deanston Distillery, Sales, Marketing, Customer Services and Finance.
External: The general public; external vendors and suppliers; local community organisations;

Key Skills

1. To demonstrate a pride and a passion for Deanston distillery and Scotch Whisky in general.

2. To display confidence with face-to-face contact with visitors within the distillery visitor centre experience including distillery tour, distillery shop and distillery corporate facility.

3. To demonstrate an appetite and enthusiasm for learning, continually developing your own knowledge of Deanston distillery and Scotch Whisky as well as furthering your own levels of customer service.

4. The ability to communicate the above knowledge and entertain visitors, delivering an authentic Deanston whisky experience.

5. To display a high degree of flexibility, adaptability and ability to work within a close team.

6. A flexible approach to hours of work over a seven day working week is required and some evening work will be integral to this role.

Qualifications and Experiences:

Whisky knowledge is not a necessity for the position as our training will take care of explaining the uniqueness of Deanston’s single malt whisky, its history, its people and the skill of the scotch malt whisky process itself. Ideally we are looking for people with an enthusiastic outlook, a flexible approach to work and great people skills to help us build and develop our new whisky experience at Deanston distillery. An ability to speak an additional language would be a distinct advantage.

It is expected that the successful candidate will be a team player with a “can do” attitude and who thrives on a busy workload.

If you are interested please send your CV to info@deanstondistillery.com

Brand Home Guide

Brand Home Guide

Talisker Visitor Centre

Permanent –Part-time and Full-time Annualised Hours

Discounted shared accommodation – double room (subject to space availability)

 

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

This is an exciting opportunity to join the talented team at our Talisker Visitor Centre as a Brand Home Guide.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Talisker distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Primary Location: Talisker Visitor Centre

Area Visitor Services Manager

Job reference: REQ0442

Contract type: Permanent

Working pattern: This is a full-time vacancy, based on a 37 hour week. This will include an element of weekend working as part of planned duty rota

We’re a flexible employer and encourage applicants who wish to work a flexible working pattern to apply – all requests will be considered.

Nationality requirements

It’s essential you have the right to work in the UK before applying to work with us, as we’re currently unable to offer sponsorship.

You’ll also need to meet the requirements of the Civil Service Nationality Rules.

Disability Confident Scheme

If you apply under the Disability Confident Scheme, you’ll be invited for interview/assessment, so long as you meet any elements of ‘Experience’ or ‘Technical’ marked as essential and can demonstrate the relevant Behaviours set out in the Success Profile.

About the team

Forestry and Land Scotland (FLS) is an agency of the Scottish Government and we manage Scotland’s Forests and Land on behalf of the Scottish Ministers and the people of Scotland.

We are a major provider of outdoor recreation opportunities across Scotland including a wide-ranging portfolio of visitor destinations including six Forest Parks. The work we do makes a significant contribution to the local and national visitor economy as well as ensuring our national forests deliver a wide range of social benefits.

The Visitor Services (VS) Team is responsible for the development and delivery of a high quality visitor experience across the forest estate. This includes; planning and managing recreation opportunities, engaging with visitors, facilitating events, facilitating education and learning, working with partners & tenants, dealing with enquiries and engaging with communities.

South Region

Our region is diverse and comprises Tweed Valley & Galloway Forest Parks, Galloway Dark Sky Park, all of the 7stanes Mountain Bike centres, the Galloway & Southern Ayrshire Biosphere and a land reclamation programme in the East Ayrshire coal area. It is an extremely busy and dynamic Region to live and work in.

Central Region

The region covers 92,000ha of forests, stretching from the Atlantic oak woodlands on Cowal in the West, across Loch Lomond and Trossachs National Park to the recreational pinewoods of Fife, and includes lowland raised bogs and former coal sites within the southern central belt area. The VS team manage public access and safety across the geographically diverse holding including 112 managed trails 1 visitor centre and 40 urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually.

What you will do

The Area Visitor Services Manager (AVSM) posts will be responsible for delegated sites across their region of deployment. Travel throughout the region and beyond will occasionally be required. Occasional overnight stays are likely to be necessary. Occasional weekend and evening work will be part of this role.

The key responsibility of the AVSM role is to plan, manage, develop and promote high quality, safe visitor experiences within your delegated area of Scotland’s national forests.

You will help ensure that the facilities are maintained to a high standard to achieve and maintain a high quality visitor experience, through the oversight of regular inspections and the management of the facility maintenance programme which you will lead on developing.

Much of the workload of the Visitor Service Team is about managing across teams. Your ability to communicate well, negotiate and organise yourself and others will be vital. Part of the role is to encourage new audiences to our sites across the forest estate, working with neighbours, groups and communities to enhance visitor experience.

The visitor service team is in a process of reintegrating with other parts of the organisation. This means that you will have to be comfortable building relationships in order to create and manage new and existing processes in collaboration with other teams locally and at a National level.

The role will include regular weekend working as part of a planned duty rota along with occasional evening and public holiday working.

South Region

The role will be based in the heart of Galloway managing a range of sites including; Kirroughtree, Glentrool, Clatteringshaws, Otterpool plus Raiders Road and Carrick Forest Drives. You will manage a small team and work in partnership FLS colleagues to ensure that visitors to the region have a high quality and safe experience. A key part of the role will include managing our tenant and leaseholder relationships.

Central Region

Working with a small team, you will manage a diverse range of sites. This includes Ardentinny, Puch’s Glen, Loch Ard along with sites on East Loch Lomond. You will work with colleagues to provide a high quality, 7 day, visitor experience, in a safe and cost effective way. You will also build working relationships with partners to develop and oversee visitor engagement and infrastructure projects.

Main duties

Visitor Facilities Management

Work with colleagues to provide a high quality visitor experience, in a safe and cost effective way:

  1. Specify and monitor routine safety checks for your sites; support colleagues as necessary to carry out these checks.
  2. Specify and monitor routine maintenance work for your sites; liaise with colleagues to support standards.
  3. Specify project work for your sites to maintain and develop high quality recreation facilities: create work plans as needed and work closely with delivery colleagues to get this work done.
  4. Directly manage buildings in your area as agreed with line manager.
  5. Work with the Regional Visitor Services Manager, Commercial Recreation Manager and Area Land Agent to manage recreation leases in your area.
  6. Work with other Area VS Managers to create a regional standard across all areas of delivery.
  7. Monitor expenditure and income throughout the year, flagging up issues to the regional Visitor Services Manager. Provide a quarterly report in advance of the business monitoring review.
  8. Facilitate recreation-related events via the permissions system, following FLS guidance.

Visitor Experience Planning

With support from the Regional Visitor Services Manager and national staff, use visitor experience planning to ensure your sites continue to improve and evolve, to effectively meet Scottish Government objectives and the needs of our target audiences:

  1. Complete an annual visitor experience planning exercise for each of your sites and review the trail portfolio analysis. Prioritise key sites to inform the business planning process.
  2. Monitor and act on visitor data for your destinations, through site counters, visitor studies, digital channels etc.
  3. Work with our landscape architects, civil engineers and delivery colleagues to specify, design and cost work needed.
  4. Assist the Regional Visitor Services Manager in building work programme for the South Region.
  5. Input proactively and positively to the Land Management Plan reviews and revisions, representing visitor services interests. Take responsibility for VS actions required. Attend meetings as needed and discuss issues with Regional Visitor Services Manager.
  6. Input proactively and positively to relevant sections of all Work Plans, representing visitor services interests. Attend meetings as needed and discuss issues with Regional Visitor Services Manager.

Staff Management

Lead your team in a positive and supportive way:

  1. Manage your local visitor services staff by agreeing clear responsibilities and work programmes, in line with regional and national priorities.
  2. Complete PMS reporting for staff and pass to confirming officer by end of September and April.
  3. Promote a high level of customer focus and high standards of delivery amongst staff.
  4. Monitor and support skills and knowledge development for staff, through coaching and access to training.
  5. Develop opportunities to utilise the support of volunteers and ensure effective management arrangements are in place.

Representation, Communication and Team Working

Represent FLS and the work of the Visitor Services team in a positive and professional way:

  1. Work positively and proactively with customers, stakeholders, communities, businesses and partners.
  2. Represent FLS at community, business, partner and stakeholder meetings.
  3. Deal promptly and helpfully with any enquiries and complaints.
  4. Deputise for the Regional Visitor Services Manager as required.
  5. Develop strong and positive relationships across the region and promote excellent internal communications.
  6. Support local and national web editors by providing timely and accurate updates as needed.
  7. Engage positively with regional duties e.g. fire duty.
  8. Contribute to building a culture of one team with regional and national staff.

Projects, Opportunities and Innovation

Look for opportunities to develop and improve what we do, and how we do it:

  1. Keep up to date with local, regional and national developments in tourism and recreation.
  2. In line with national strategy and regional plans seek out new ideas, opportunities and projects to develop the business within your area: revenue opportunities, partnerships and enhanced experiences.
  3. Develop ideas to improve our financial bottom-line.

Health & Safety, Wellbeing and Equality

Health & Safety, Wellbeing and Equality should be part of our normal working procedure and practice:

  1. Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice.
  2. Use the lone worker safety system as appropriate.
  3. Report all accidents and near misses via the SHE Assure system.
  4. Check all VS site risk assessments and update as necessary.
  5. Ensure appropriate checks are being carried out, and appropriate records are being kept for your sites.
  6. Champion inclusive practice and consider equality issues in all visitor experience planning; seeking ways to ensure our visitor profile more closely matches the diverse make up of Scotland.
  7. Challenge outdated thinking to improve both the service delivered to our customers, and the efficiency of our business.
  8. Take responsibility for your own wellbeing, and seek support if needed.

Success Profile

The Success Profile below set outs the essential and desirable elements that make up the vacant position – you’ll be expected to demonstrate these element in your application and/or during your interview and/or assessment.

Experience

Essential:

  • Experience of managing recreation/visitor facilities in a public facing setting within the countryside/recreation/tourism sector to a high standard.
  • Budget management experience.
  • An ability to communicate and work effectively with a wide range of people.
  • Experience of working with a wide range of stakeholders.
  • Staff management or supervisory experience.

Desirable:

  • Experience of partnership working with communities.
  • Contract/ project management experience.
  • Experience of managing a visitor centre or similar.
  • Experience of revenue generation/commercial activity.
  • Experience of managing Outdoor Access and working knowledge of Land Reform Scotland Act.
  • Experience of revenue generation/commercial activity.
  • Knowledge of countryside and land management, with a commitment to learn more.

Technical

Essential:

  • Land based visitor services/tourism experience.
  • A full driving licence.
  • Competent in the use of IT and social media with a good working knowledge of Microsoft applications including Excel, Word and Outlook.

Desirable:

  • A degree or diploma in tourism, recreation management or equivalent.
  • Ability to use GIS or equivalent software, with a commitment to learn more.

Behaviours

On the application form you’ll find four free text boxes to provide your behaviour responses. Please note, you’re only required to provide evidence against the below behaviours on your application. This means that if less than four behaviours are noted, you can leave the relevant free text(s) box blank on your application.

Behaviour 1 and Lead Criteria: Managing a Quality Service

Behaviour 2: Communicating and Influencing

Behaviour 3: Working Together

Behaviour 4: Seeing the Big Picture

Strengths

You will not be assessed against this at application stage. However, this will be assessed if you are successful for interview.

Driving licence

This role requires you to have a full UK driving licence, however, we are willing to consider any proposals that would allow you to do the job by other means.

Travel

As this role involves working with colleagues across the region/Scotland, there will be regular travel involved which may include overnight stays away from home.

Travelling at times may also involve visits to remote locations, therefore there is a requirement for you to have a current driving licence that enables you to drive in the UK. However, we are willing to consider any proposals put forward from candidates that would allow you to travel between locations by other means.

What we offer you

If successful, you will be entitled to a wide range of benefits.

Additional information

We believe it’s important to create an inclusive and supportive work culture, and we welcome applications from everyone, regardless of background.

It’s important you complete the entire application form (where relevant) in sufficient detail – this will give you the best chance of being invited for interview and/or assessment. Where a vacancy attracts a higher number of applications, only ‘Behaviour 1 – lead criteria’ will be assessed at sift stage. However, it is still important that you complete the entire application form in sufficient detail, as there is no way of knowing that a vacancy will have a high number of applications.

Concerns about our recruitment

If you believe the Civil Service Recruitment Principles have been breached, you can submit a complaint to the Head of People and Organisational Development – they will assess compliance with the Principles, but will not review the decision(s) of the recruitment panel.

Further information

If you have any questions about the recruitment process, or require any adjustments, please email HR@forestryandland.gov.scot

Visitor Services Supervisor – Retail

This is a fantastic opportunity to work as part of the leadership team at our Visitor Centre in Glencoe National Nature Reserve, the gateway to this iconic mountain landscape which attracts millions of people from across the globe every year. As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place.

You will be responsible for the day-to-day operations at one of the National Trust for Scotland’s flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best they can be. You will also be part of a broader duty management team responsible for smooth and safe visitor services provision.

As well as creating an enjoyable retail experience, you will champion complementary income-streams like memberships, donations and catering. You will also inspire visitors with ideas for things to do here and share your enthusiasm for Glencoe’s stories and the work that their spending funds.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail operation

• Create eye-catching and enticing retail displays, maintaining high standards of presentation.
• Identify opportunities to increase revenue through upselling, cross-selling and add-on sales.
• Input into range planning and the development of our retail product offer.
• Be responsible for organised ‘back of house’ systems and all aspects of stock management, including deliveries, storage and stock-taking.

Visitor experience

• Offer exemplary customer service and ensure all members of the team do the same.
• Gather visitor feedback to help evaluate and shape our offer.
• Support ambitious property-wide targets for customer satisfaction, membership recruitment and donations to our charity.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues as they arise and following our emergency procedures.
• Minimise our environmental impact through environmentally sustainable practices – especially energy use and waste disposal.
• Contribute photos, videos and story content for social media and marketing promotion.

People management

• Supervise the day-to-day activities of a team of permanent and seasonal Visitor Service Assistants (VSAs)
• Achieve excellence in staff performance with motivation and training, task-setting and coaching our staff on front and back-of-house routines.
• Contribute to the preparation of rotas, allocating staff and volunteer resources to meet business needs.

Finance Management

• Share responsibility for achieving a retail budget of around £750,000 sales per year.
• Monitor commercial performance and adjust activities to capitalise on income-generating opportunities.
• Supervise daily retail till operations and perform end-of-day financial reconciliation.

Performance indicators and targets:

• Visitor enjoyment – online reviews, mystery visits, customer surveys and feedback
• Staff and volunteer satisfaction – one to ones and surveys
• Financial performance – daily sales and monthly income & expenditure budgets
• Stock management – weekly reports and regular stocktakes

Tools / equipment / systems

• Access to laptop for online people management, training, financial monitoring and stock ordering systems.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

• Qualification in retail management or supervisory experience in a busy shop environment
• Current UK driving license
• First Aid certification or willingness to be trained
• Personal license certification for alcohol sales (desirable, not essential)
• Visual merchandising skills
• People leadership skills
• Passion for exceptional customer service
• Confident communicator (spoken and written)
• Computer literate and familiar with Microsoft software
• Attention to detail and strong organisational skills.
• Ability to be proactive and to take initiative
• Understanding of and belief in the work of the National Trust for Scotland

Visitor Services Manager – Haddo House

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Manager – Haddo House.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about their vision for the Future and what they do every day as a business: Bringing people together and giving them the greatest visitor experience.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region.

Spread over four floors, Haddo House boasts one of the most impressive interiors in the area, with an incredibly rich & fascinating history. The flexible interior space making it idea for weddings, corporate hospitality, and events.

The property also comprises of; a large multi-use courtyard which houses the retail and catering areas, one of the best gardens in Aberdeenshire, as well as two function / events and conference spaces and a large events lawn.

This role will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision. The focus will be on delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Key responsibilities of the role:

Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;

Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Haddo House.

Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.

Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.

Driving the visitor services experience to achieve financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.

Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.

You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.

Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;

Key skills and experience required:

Have direct experience of managing multi-strand visitor/commercial services operation – ideally in a heritage or tourist-attraction or similar visitor context;

Have experience of building local community engagement

Stakeholder management skills

This role offers a competitive salary within a range £33,702 – £37,281 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date 10.00am Friday 11th November

Visitor Experience Assistant

Visitor Experience Assistant

Job Purpose

The Visitor Experience Assistant will work as part of the visitor experience team playing a vital role in delivering a first class cultural and heritage visitor experience. They will provide a warm welcome to visitors, helping them enjoy and engage with the Hunterian’s permanent collections by providing a truly memorable visitor experience whilst protecting the Universities collections.

Visitor Experience Assistants will demonstrate exemplary first-class customer service skills and will engage with clients and visitors by responding knowledgeably to a wide range of enquiries about the museum’s collection, buildings, events and activities and type of services available. They will act as ambassadors for The Hunterian and the University of Glasgow, maintaining a smart and professional appearance and providing a proactive and rewarding experience for all visitors across Hunterian venues.

Main Duties and Responsibilities
1. To be an ambassador for The Hunterian venues, providing a proactive and warm welcome for all visitors. Promoting a positive image of the University always by personally living the values, maintaining a smart and professional appearance and assisting visitors in a friendly, courteous manner upon arrival and throughout the rest of their journey. To bid a warm farewell to all visitors, actively seeking feedback and encouraging repeat visitation.
2. To proactively engage, interact, communicate and assist visitors in how best to maximize their enjoyment of the collections. Actively add value to their experience by responding knowledgeably to a wide range of enquiries about the Hunterian’s Collections, buildings, events, activities and type of services available. The Visitor Experience Assistant should be able to convey information regarding local visitor attractions and other tourism highlights.
3. To provide tours in the Mackintosh House and talks to visitors/groups on specific objects.
4. Working to support all members of the Visitor Experience Team by monitoring the Hunterian events diary. To undertake set ups for all events in the Hunterian venues including the moving of furniture and AV equipment in accordance with specifications and plans.
5. To deliver, receive and redistribute stores, stationery, mail, parcels and other goods across Hunterian venues. Complete and hold accurate records of incoming goods as per requirements.
6. Attend regular briefings, training and meetings as set out by the Visitor Experience Team Leaders and Visitor Experience Manager and participate in an enthusiastic and proactive way.
7. Assist with keeping all Hunterian venues clean and well presented, including clearing away after events and assisting with event set-ups.
8. To provide a vigilant presence within the venues ensuring that no damage occurs to the exhibits, or to the fixtures or fittings and ensure proactive fault and maintenance reporting to Estates Services and IT helpdesk, thereafter, monitoring them through to completion.
9. Following training act as Fire Warden/Evacuation Chair operator to ensure the safe evacuation of University buildings and act as first responder to all emergencies including administering first aid following first aid training.
10. Provide content for social media were appropriate.
11. Undertake periodic compliance checks of The Hunterian venues to ensure a safe working environment for customers/students, including routine fire safety checks, routine lighting inspections. Complete and hold accurate records of checks including using relevant computer systems and software packages.
12.To assist as required with general and emergency cleaning internally and externally, restocking of consumable items and any accidental spillages,
13. Regularly review the building manual and highlight areas in need of updating due to changes in the building or process and policy changes. Update sections as directed by Visitor Experience Team Leader or the Visitor Experience Front of House Manager.
Knowledge, Qualifications, Skills and Experience
Knowledge/ Qualifications
Essential:
A1 Either: Scottish Credit and Qualification Framework level 4 in English and Mathematics (National 4) or equivalent, and some experience of working in a similar role. Or, ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.

Desirable:
B1 Good knowledge and understanding of the University’s exhibitions and displays.
B2 An awareness of the Equality Act 2010.
B3 Customer Care/Welcome Host qualification(s.)
B4 Knowledge of procedures to be followed in monitoring and reporting visitor behaviour.
B5 Knowledge of the University, policies and procedures, systems and geography, along with a working knowledge and understanding of services provided through University Services.
B6 Understanding of relevant health and safety policies and procedures relative to the role, including manual handling, fire safety and security to ensure you can work safely and respond appropriately to support emergency evacuations.

Skills
Essential:
C1 A proactive, flexible and enthusiastic approach to work with focus on providing a first class visitor experience.
C2 Demonstrable customer care skills.
C3 Good interpersonal, written and oral communication skills to communicate effectively with students, staff and visitors in a courteous and diplomatic manner.
C4 Self-motivated, able to manage time effectively with ability to work effectively as part of a team and unsupervised.
C5 Working knowledge of IT packages such as MS Office, EPOS & Outlook as these will be used to support the on-line fault reporting system and accurately record compliance checks.
C6 Willingness to develop and enhance own skills and knowledge by participating in training to acquire additional skills such as manual handling awareness and broaden knowledge.
C7 Demonstrable ability to act in ways that supports equality and values diversity, including treating all those you meet, with courtesy and respect irrespective of background.

Desirable:
D1 First Aid skills (training will be provided).
D2 Ensure a commitment to Health and Safety and Sustainability.

Experience
Essential:
E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
E2 Experience providing excellent front line customer focus in a visitor attraction service to a range of customers and visitors.
E3 Experience of cash handling
E4 Experience of systems and procedures that apply to cultural visitor venues with some experience of working within wider University systems and procedures or from within a comparable visitor attraction.

Desirable:
F1 Some experience gained from working in a similarly prominent culture and heritage institution.
F2 Experience of health and safety legislation within a working environment and responding to emergency alarms.

Terms and Conditions
Salary will be Grade 3, £19,758 – £21,197 per annum pro rata.

The University is recruiting a further 4 Visitor Experience Assistants, all are part time with hours ranging from 8 to 16 per week, including weekend working. 1 Visitor Experience Assistant post is fixed term (Jan – Aug 2023) and 3 posts are open ended:

Post 1: 16 hours per week, Tuesday to Friday, 11.00 – 15.00 and open ended.
Post 2: 13.5 hours per week, Saturday & Sunday, 09.30 – 17.15 and open ended.
Post 3: 13.5 hours per week, Saturday & Sunday, 09.30 – 17.15 and fixed term.
Post 4: 8 hours per week, Saturday & Sunday, 11.00 – 15.00 and open ended.

It will be assumed you wish to be considered for all available hours and shift patterns unless you specify otherwise on your application.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 100728 Close Date : 02-Nov-2022 23:45

Brand Home Lead Guide

Additional Job Description
Brand Home Lead Guide

Dalwhinnie Visitor Centre

Full Time (Annualised Hours)

 

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Guest Services Team Member

Join our team as a Guest Services Team Member

Do you want to create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:

Free health cash plan
Access to ASVA Passes
Group discounts and much more…

Contract: Part time on zero hour contracts, Fixed term (October – January). 16 – 20 hours per week available. Weekends & Bank Holidays included..

Salary: £9.60 per hour

More information can be found on the The Real Mary Kings Close website.

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