Visitor Services

PURPOSE OF THE ROLE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre which has museum accreditation status houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will provide world-class welcome/customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor welcome and experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will assist to deliver high quality welcome/visitor experience at Culloden Battlefield (including but not limited to):

• Undertake the induction/ongoing training of staff on all front-of-house procedures, welcoming/customer care and stock management (delivery processing etc.);
• The correct utilization of the Trust EPOS and Midas Systems;
• Cash handling/reconciliation experience;
• To ensure that the department adheres to cash security procedures in line with the Trust policy and to assume responsibility for cash handling procedures within the department;
• To support VSM-Retail in creative merchandising of shop displays;
• A passion for product and best in class product knowledge;
• Supporting the VSM-Retail with all aspects of stock management: stock take, deliveries, and dealing with delivery discrepancies;
• Deputising for the VSM-Retail in their absence as required;
• Delivering an excellent level of welcome/customer service and inspiring team members to adhere to world-class welcome/customer service standards;
• Being a leader within the team and taking a proactive approach to problems;
• Undertaking Duty Management cover as part of a rota along with regular weekend working. Taking responsibility for opening and closing and security of buildings as well as implementing emergency procedures when required;
• Adhering to the sale of alcohol legislation.

SCOPE OF JOB

People Management
• Not a line manager; however, will have a supervisory and leadership role within the Retail team;
• To support team members with CoreHR system;
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Regional Retail Manager North West);
• Will work closely with suppliers and outside contractors;
• Will have regular (daily) interaction with members of the public.

Finance Management
• Not a budget-holder however will be expected to take responsibility for effective management of Trust resources in the allocated areas;
• Share Cash Handling/Reconciliation duties with other senior staff, as appointed by VSM-Retail;
• Train staff in EPOS and cash handling/reconciliation as required;
• To assist the VSM-Retail with accurate stock control procedures (write-off/wastage etc.), stock taking and delivery discrepancies.

Health & Safety, Food Safety, the Environment:
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health & Safety and Environment policies and guidelines, Food Safety legislations and procedures including Waste Disposal and Allergens;
• To record and report all accidents within the location, adhering to Trust procedures;
• To assist VSM-Retail in maintaining appropriate SSoW records are regularly updated;
• To assist VSM-Retail establish and maintain location housekeeping schedules;
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees;
• To promote and encourage environmental improvement initiatives as appropriate within the property.

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the jobholder will need to possess and exercise. In addition, the following is required:

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard;
• Excellent communication and interpersonal skills.
• Ability to lead in a busy and diverse environment with a focus on welcome/customer service;
• Previous experience in a busy retail environment, in a supervisory role;
• Experience of merchandising retail displays, or willing to undertake training;
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs;
• Demonstrable excellent time management skills and the ability to prioritise;
• Sound awareness of health and safety legislation relating to retail environment;
• Genuine belief in the value of good welcome/customer service;
• Ability to be proactive and to take the initiative;
• Ability to take responsibility for own personal development;
• Competent user of Microsoft Office Products.

Desirable
• Experience with cash handling/working with financial data;
• Current First Aid Certificate; or willingness to be trained.

Tools / equipment / systems
• Access to desktop PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Dynamics, EPOS and Midas systems.

Maintenance – Facilities Assistant
Location: The Glenturret Distillery – Crieff
Hours: 40 hours per week. 5 days out of 7.
Contract type: Permanent/Full time
Salary: £23,000 to £25,000 – Depending on experience.
________________________________________
The Glenturret Distillery is recruiting a Facilities Assistant
The Facilities Assistant reports to the Facilities Manager and is responsible for providing support to ensure facilities services are provided in an effective and efficient manner, as well as being the initial point of contact for the Facilities department.
Expectations
The Facilities Assistant will be responsible for the day-to-day maintenance and operation of the buildings/areas to which they are assigned. This is a position which requires the candidate to be able to communicate effectively daily. The Facilities Assistant must be flexible in their approach and be willing to adapt to meet the ever-changing needs of the business in accordance with the company policy and procedures. It is essential that you have the ability to work as part of a team, also the capability and confidence to work on your own as required.
You should possess strong communication skills, be well organised with the ability to resolve problems. The role requires you to be resourceful and self-motivated. Working both internally and externally, sometimes in customer facing areas, you are expected to be friendly and approachable.

Required Skills
• Must fall into the required shift pattern as deemed suitable to meet business requirements.
• Have a flexible approach to the role.
• Proven customer focus and service skills.
• The ability to prioritise workload effectively, with good organisational skills.
• Detail conscious.
• Able to work from own initiative.
• Good awareness of Health and Safety legislation.
• Excellent time management skills.
• Good communicator.
• Computer literate.
• Driving licence is essential

Health and Safety responsibilities
• Always follow company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager.

What is on offer for you!

Fantastic career and development prospects.
37 days holiday per year.
Double matched workplace pension.
Death in service assurance
Uniform supplied.
Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique, The Glenturret Café, and The Lalique Restaurant.
Performance and Company bonus.
Free onsite parking.
Cycle to work scheme.
Discount on gym membership.
Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink.
Access to an employee assistance programme.
Use of the Association of Scottish Visitor Attraction membership cards (ASVA).

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

Working to the highest standards underpin everything that we do at Glenturret.

The Glenturret provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to general legal requirements, The Glenturret complies with, state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To apply for this opportunity please email a current CV along with a covering letter to mandy.ingram@theglenturret.com

Additional Job Description
Brand Home Guide

Talisker Visitor Centre

Permanent –Part-time and Full-time Annualised Hours

Discounted shared accommodation – double room (subject to space availability)

 

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

This is an exciting opportunity to join the talented team at our Talisker Visitor Centre as a Brand Home Guide.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Talisker distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Primary Location: Talisker Visitor Centre

We are looking for a highly motivated individual to join us to continue the delivery and development of the museum’s learning and engagement service. At a time when we, like many museums, are reviewing our learning programmes in the light of the Covid-19 pandemic, this is a great opportunity to join our team to develop our offering, blending on-site and online programming for a sustainable future.

The Scottish Fisheries Museum was founded in 1969 to collect, record and interpret the history of the fishing industry in Scotland. The Museum collections of over 65,000 artefacts, including full size fishing vessels, received ‘Recognition of National Significance’ status in 2007. The Museum has a small team of paid staff plus significant volunteer support, especially through three clubs, the Boats Club, Model Boat Club and St Ayles Rowing Club. It has full Accreditation status and is graded a four-star visitor attraction by VisitScotland.

This post is within the Curatorial team and will involve working closely with the Head Curator, Assistant Curators, Curatorial Trainees and Volunteers. You will have the opportunity to present our collections creatively and engagingly to our school-based, family and community audiences through formal and informal learning, interactives, holiday activities, workshops, events and talks using in-person, physical, and digital media.

As Learning and Engagement Officer, you will be responsible for:
• realising the full potential of the Recognised Collections as a learning resource
• engaging and inspiring people in the wider community of all ages and interests
• raising awareness of the museum, its collections, and programmes through a range of media channels, including social media
• working in close partnership with the curatorial team and external partners including IMS, FMF, Fife Community Learning

Please see the Scottish Fisheries Museum website for the full job description, person specification and how to apply:
https://www.scotfishmuseum.org/blog/post.php?s=2022-12-10-opportunities-to-join-our-team

RESPONSIBLE TO – Learning and Engagement Manager & Senior Learning and Engagement Officer
CONTRACT – Full-time, permanent (37.5 hrs/week – normally Monday-Friday 09:00-17:30 – but some flexible work requirements including evening and weekend working for out-of-hours events and outreach activities)
SALARY – c £22,500 p.a.

SUMMARY:
Dynamic Earth is Edinburgh’s science centre and the only centre of its kind in the UK dedicated to Earth and environmental sciences. We’re an educational charity, on a mission to empower people with understanding and empathy for the Earth; because we believe together we will be the generation that creates a positive future for us and our planet.

Our Learning and Engagement team are at the heart of delivering our charitable mission and deliver a packed programme of events and experiences with a broad spectrum of audiences each year. Our new ten-year organisational strategy places engaging with wide and diverse audiences and delivering outstanding quality science engagement at the very forefront of our department plan.

An exciting opportunity has arisen to join our team in the position of Learning and Engagement Officer. In this role, you will work alongside colleagues in the wider Learning and Engagement team to co-ordinate, develop and deliver a range of different learning experiences – including but not limited to indoor and outdoor workshops, drop-in activities and online experiences – for a range of audiences including school pupils, teachers, children and young people and families. This is a science communication role with a key focus on delivering a range of experiences with audiences, particularly with school pupils. We are particularly keen to hear from you if you have knowledge, skills and experience in the delivery of outdoor and or digital learning and engagement experiences.

To find out more about the work of Dynamic Earth and the Learning and Engagement team, please follow this link https://www.dynamicearth.co.uk/learning

This is a science communication role of both formal and informal learning and engagement programmes where you will play an active role in the delivery and further development of our school learning and engagement experiences and associated public engagement, family and outdoor learning activities.

MAIN DUTIES:
DELIVERING AND DEVELOPING OUR SCHOOL LEARENING AND ENGAGEMENT PROGRAMME:
• Facilitating workshops, storytelling and other activities in line with the Curriculum for Excellence and Learning for Sustainability
• Developing the schools programme with a focus on Earth and environmental sciences.
• Delivering and developing workshops and experiences as in-reach, outreach and digitally

DELIVERING AND DEVELOPING OUR FAMILY AND PUBLIC PROGRAMME:
• Supporting the delivery of workshops, activities, shows to public, community and families with colleagues across the team
• Supporting the development of the public programme with a focus on Earth and environmental sciences with colleagues across the team

DELIVERING AND DEVELOPING OUR OUTDOOR LEARNING PROGRAMME:
• Working with schools, families, young people and community audiences to engage participants in Earth and environmental sciences within our local environment of Holyrood Park.
• Assisting in the delivery and development of outdoor learning activities, including our Summer Outdoor Club programme for children and young people.

THROUGHOUT THIS, YOU WILL:
• Work to ensure school and public engagement activities are delivered to a consistently high standard with scientific integrity as core.
• Work with schools and other stakeholders to ensure the full potential of the Learning and Engagement service is achieved.
• Liaise with professionals to ensure the learning and engagement programmes remain current, reflecting the latest research and topical science.

OTHER DUTIES:
• Liaising with teachers and other educational representatives/organisations and soliciting feedback to ensure the schools programme and educational resources are focused, relevant, topical and appropriately targeted to the curriculum.
• Ensuring that all educational equipment and resources are properly maintained and that usage is properly recorded and managed.
• Contributing to the development of the Dino’s Kids’ club as required.
• Attending education exhibitions, conferences and presentations as required.
• Updating your own knowledge of the material interpreted within the centre and the curriculum, on an ongoing basis in order to deliver the highest quality learning programme.
• Ensuring that correct budgetary control, invoicing and follow up procedures are followed, in conjunction with other departments.
• Any other duties as required at the discretion of the Learning and Engagement Manager

KNOWLEDGE/SKILLS AND EXPERIENCE:

• Educated to degree level in a science or related discipline or lived experience as an alternative to a formal qualification (essential)
• Experience of developing and delivering learning experiences with audiences including school pupils, children and young people (essential)
• Knowledge of Scottish education priorities (essential)
• Excellent communication and organisation skills with strong attention to detail (essential)
• Time management skills – including the ability to prioritise your time to meet competing deadlines and priorities (essential)
• Some flexibility to work during school holidays and outside normal working hours (essential)
• Enthusiastic, approachable, pro-active and friendly attitude (essential)
• Ability to complete tasks with or without reasonable accommodations (essential)
• Experience in the development and delivery of outdoor learning and engagement experiences (desirable)
• Experience in the development and delivery of digital learning and engagement experiences (desirable)
• Experience of working in a science centre or museum setting (desirable)
• UK Driving License (desirable)

APPLICATION DETAILS:

As an organisation, we are committed to creating a culture that respects and values equity, diversity and inclusion. We expect all team members to support and enact these values in their day-to-day practice and are committed to creating working environment where everyone can be themselves everyday. We welcome applications from people of all backgrounds as part of this recruitment process.
To apply, please email a covering letter and CV (circa 2 pages each) to Conor Ellis – Learning and Engagement Manager – at conor.ellis@dynamicearth.co.uk – the deadline for applications is 23:59 on Monday January 9th 2023

We expect initial interviews for this position to take place on Tuesday 17th January 2023 and will last no longer than one hour.

Your data will be held securely and in line with our privacy policy.

Dynamic Earth has policies and procedures in place to protect children, young people and vulnerable adults from harm. Appointments to the Learning and Engagement team are subject to successful enrolment in the Protecting Vulnerable Groups Scheme.

JOB DESCRIPTION AND PERSON SPECIFICATION
Post: Assistant Aquatics Officer
Department: Head Office
Reporting to: Aquatics Manager

Job Purpose:

The Assistant Aquatics Officer will assist the Aquatics Manager and facility staff in the delivery and implementation of the Aquatics plan and associated key performance indicators.

Responsibilities:

1. Responsible for identifying training requirements for swimming teachers
2. Monitor and manage all enquiries through the main swimming lesson email
3. Work with SCO’s to manage and reduce swimming lesson waiting lists
4. Maximising class occupancy rates
5. Assist SCO’s with the grading of swimmers
6. Monitor and report on class performance and progression
7. Undertake mentoring of teaching staff
8. Be on site during the delivery of the main swimming teaching programme, spread across all pools.
9. Undertake monthly analysis of the DD run against learn 2 to ensure direct debits and payment plans are correct.

Education
Essential Assessed by Desirable Assessed by
Swimming Teacher level 2 or equivalent

3 years teaching experience

Must hold a full driving licence and have access to own transport A/I

A/I

A/I Level 1 Coaching Qualification

Level 1 Triathlon Coach Qualification

Swimming Tutor Qualification

A/I
Experience
Essential Assessed by Desirable Assessed by
The successful applicant will have experience in the swimming development pathway.

Good analytical skills to interpret occupancy and financial data

Excellent oral and written communication skills

A/I

T

A/I Experience in delivering swimming club coached sessions

Sound working knowledge of Microsoft word and excel

Delivered training sessions A/I
Skills & Knowledge
Essential Assessed by Desirable Assessed by
Responsible for identifying training requirements within the teaching staff

Competent in dealing with customer questions and queries

Reporting on swimming lesson programme to the Aquatics Officer

A/I
Personal Attributes
Essential Assessed by Desirable Assessed by
Self motivated and be able to show initiative

Flexible and adaptable

Ability to work as a team

Excellent timekeeping

Ability to manage their own workload

Solution focused A/I
KEY
A – Application
I – Interview
R– Reference
T – Test

SUMMARY OF CONDITIONS OF SERVICE

Location:
Live Borders Head Office Galashiels (colleagues may be required to work at any Live Borders site during their career with us).
Hours of Work: 37 hours per week worked as agreed with line manager

Payment Method: Paid monthly on the last banking day of each month.
Annual Leave: Up to 2 years’ service = 30 days (pro-rata for part time)
Increases by an extra day after completion of two years’ service by commencement of the leave year. An additional day accrued for each completed year of service up to max of 5 additional days.
Public Holidays: 4 designated public holidays per year (pro-rata for part time)
Notice Period: 4 weeks, as detailed in any offer of employment
Pension: Option to join Group Personal Pension; employee contribution from 5% with the option to join the Local Government Pension Scheme after 5 years’ service.
Equal Opportunities: Live Borders is an Equal Opportunities Employer and considers applicants on their suitability for the post regardless of sex, race, religion, disability or sexual orientation.
Sickness Allowance: Employees with less than 6 months’ service get Statutory Sick Pay (SSP) only. Occupational Sick Pay is available to employees with more than 6 months’ service (when the sickness
commences) and starts from 5 weeks’ full pay/ 5 weeks half pay and increases to a maximum of 26 weeks’ full pay/ 26 weeks half pay after 5 years’ service.
Presentation: Live Borders has strict standards of presentation; which staff are required to comply with. Uniforms are provided for the majority of posts where provided these must be kept clean and well presented. Where a uniform is not provided appropriate business dress is expected.

Other Benefits: Free access to all our sports facilities
Cycle To Work Scheme
Access to ASVA
Healthy Extras – includes retail discounts and access to health and wellbeing services

Please note that this is a summary of Live Borders conditions of service. If you are successful at interview and are offered employment, the specific conditions that apply to you will be detailed in your contract.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience, café and self catering accommodation at Gladstone’s Land on Edinburgh’s busy Royal Mile.
Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience at Gladstone’s Land – visitor experience, café, retail and holiday accommodation:
 Driving Gladstone’s Land to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 Developing and delivering a programme of stories and events within Gladstone’s Land in collaboration with the Operations Manager and Curator.
 You will be responsible for monitoring and maintaining the deterioration of the collections with the collections care team, including monitoring environmental controls and cleaning programmes.
 Create a culture of ‘exceptional service, every time’. Delivering high standards and a consistently warm welcome within Gladstone’s Land.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Work closely with other VSMs in the Edinburgh cluster properties to join up the story telling across all sites.
 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets.
 Managing visitor-related buildings and facilities (e.g. visitor experience, café, retail and admissions, self-catering accommodation).
 Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
 To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
 Adhering to the sale of alcohol legislation, being a Premises Manager.
SKILLS, EXPERIENCE AND KNOWLEDGE
QUALIFICATIONS
 NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience.
 Ability to work ‘hands-on’ – including in the kitchen/retail and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
 Experience in a hospitality environment.
 Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License.
 Intermediate Food Hygiene Certificate or above.
 Current driving licence.

Job Title: Library Assistant
Contract Type: Permanent
Salary: £21,681 – 23,952.34
Grade: FC04
Hours: 36 Hours Per Week
Location: Rothes Halls, Glenrothes
Job Reference: ON000398

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Library Assistant to join our team within Rothes Halls Library. The post is for 36 hours per week. Your days of working will flex to meet the business needs and this may include some weekend and evening working.

You’ll work as part of a team to provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the Library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

About You

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude.

Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.

How to Apply

When you’re ready to apply, please download and complete our Application Form and return this along with a completed Equal Opportunities Form which can both be found on the current vacancies page of our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Monday 05th December 2022.