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Visitor Services

Glasgow Life

Curator (Legacies of Slavery & Empire)
£31,578.25 – £36,678.29
Location: 200 Woodhead road, G53 7NN
Ref: GLA09799

Glasgow Life is looking for a Curator (Legacies of Slavery & Empire) to join us on a 35 hours per week fixed term contract for a period up to two years. As Curator (Legacies of Slavery & Empire) you will be joining our in-demand museums service. You will be part of a dedicated team which supports the largest museum service in the UK outside London with 10 venues across the city and a collection of over one million objects that is one of the finest in Europe.

More about our Museums teams
As a Curator (Legacies of Slavery & Empire) you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
Glasgow Life is committed to telling the story of the impact that transatlantic slavery and empire has had on Glasgow. We seek to collaborate with communities that are part of its legacy. In support of this, we have been awarded funding by Museums Galleries Scotland. As Curator (Legacies of Slavery and Empire) you will be responsible for developing a programme of community engagement and collaborative research to reshape understandings of the connections between slavery’s past and the contemporary legacies of slavery and empire. As part of Glasgow Museums curatorial team you will develop displays on the past and present legacies of transatlantic slavery and empire; a public programme that reflects the legacies of slavery, empire, race and globalisation; and online content.

The candidate
If you’re interested in joining us as Curator (Legacies of Slavery and Empire) you’ll need:
• Degree or equivalent experience in a relevant subject area
• Excellent understanding of the needs of audiences, especially those who do not regularly visit museums
• Demonstrate experience of using collections to develop content and interpretation for diverse audiences within a museum context.
• Ability to work in partnership with other organisations, including community organisations
• Excellent communication skills, written and verbal.

You can read the full person specification for this role under the ‘Job Attachments’ section.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Current Glasgow Life Employees
At the end of the temporary period, eligible employees will have a right to return to a role of their substantive grade within the council family as a minimum. Employees are required to inform their current manager prior to submitting an application.

Benefits at Glasgow Life
We offer a generous holiday allowance of 30 days, rising to 35 days after 5 years, plus 6.5 public holidays (for full-time roles). You’ll also be eligible to join the Strathclyde Pension Fund, which pays 19.3% employer contribution and is one of the largest local authority pension providers in the UK. Additional benefits include staff discounts, cycle to work scheme, option to buy annual leave, flexible retirement as well as family-friendly policies.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer.
To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 29th January 2023

Information is available in alternative formats, on request.

Email: cbsrecruitment@glasgow.gov.uk

JOB PURPOSE:

To assist in the provision of a high quality cleaning across the Highland Folk Museum, including public facilities and historic buildings.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• The cleaning of all toilets and daily replenishment of toilet disposables such as soap, paper towels and toilet rolls.
• The cleaning of historic buildings on a rota schedule including dusting, mopping etc.
• The cleaning of other areas including picnic benches
• The care and cleanliness of all equipment used in carrying out the above duties.
• To work as a member of a museum team on a rota system.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.

JOB PURPOSE:

To assist in the day-to-day operation of the museum, by engaging with visitors using a variety of techniques; which include first person interpretation, skill demonstrations, cooking, and care for animals as required.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:
• To assist in the day to day operation of the museum, by engaging with visitors using a variety of techniques; which includes first person interpretation, cooking, and demonstrating crafts/skills e.g. rope making as allocated.
• To assist in the day to day running of the working croft by supporting the care of a variety of livestock and providing the historic interpretation of the croft.
• To assist in the day to day operation of the museum, by providing outstanding customer care in all areas.
• To work on a rota basis within the Crofter role, including regular weekend and bank holiday working.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.

JOB PURPOSE:

To assist in the day-to-day operation of the museum, by engaging with visitors using a variety of techniques; which include first person interpretation, skill demonstrations, cooking, and care for animals as required.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• To work on a rota basis within the interpretive areas of the Township and School.
• To work as a member of the museum team on a rota system.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.
• Open and close all areas of responsibility, always keeping an awareness of security and safety of personnel

JOB PURPOSE:

To be responsible for the opening and closing of the museum buildings and the welcoming of visitors.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• To be responsible for the opening and closing of the museum site and historic buildings
• To assist with car and coach parking and with the meeting and greeting of visitors and coach hosting.
• To provide lunch cover to the croft area as required.
• Ensure the museum buildings are kept clean and tidy.
• To assist in the day-to-day operation of the museum, by providing outstanding customer care in all areas.
• To assist with the maintenance and groundwork as required.
• To work on a rota basis within the role, including regular weekend and bank holiday working.
• To ensure that all activities are carried out safely.

JOB PURPOSE:

To provide animal care, including assisting with the running of a 1930s interpreted Croft.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:
.
• To assist in the day to day running of a working croft by being responsible for the care of a variety of livestock and crop planting.
• To assist in the day-to-day operation of the museum.
• To work on a rota basis within the Stockworker role, including regular weekend and bank holiday working.
• To work collaboratively to support volunteers and placements when required.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.

JOB PURPOSE:

To provide outstanding customer care, including information, guidance and assistance to all museum visitors in a safe, clean and friendly environment.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• To assist in the day to day operation of the museum, by providing outstanding customer care and delivering a first-class visitor experience
• To work on a rota basis within the reception, shop, sweetie shop and cleaning roles, including regular weekend and bank holiday working.
• Open and close all areas of responsibility, always keeping an awareness of security and safety of personnel
• Ensure all banking and cash handling requirements are met and adhere to security and cash handling procedures
• To work as a member of a museum team on a rota system.
• To ensure the museum environment is cared for – buildings, artefacts, facilities and the sites are kept clean and tidy.
• To ensure that all activities are carried out safely.
• Comply with all statutory legislation with regards to Health & Safety & Liquor Licensing
• Contribute to the smooth running of the museum and all areas of responsibility
• Carry out the cleaning of areas, re-stocking, pricing, and merchandising of stock as required
• Take delivery of stock; unpack

Join our team as a Tour Guide

Do you want to create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests are taken to the heart of the city’s deepest secret: a hidden network of four underground streets containing the remains of original town houses and rooms which date back as far as the 17th century.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training program you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

Using a mix of expert knowledge and humour you could be hosting and creating a memorable experience for every guest. You should have experience of performing to and engaging with an audience, working with the public and proficient use of till systems.

We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
Team History Club
Healthcare Cash plan scheme and much more…
Contract: 18 – 24 hour contract – fixed term (January – March)

The role requires flexibility with work schedule which will involve weekends and evenings as appropriate, this also includes helping out with special evening events and tours.

Salary: starting at £10.52 per hour with the opportunity to increase to up to £10.90 with cross training across other departments.

Assessment centres for this role will be held on 18th January 2023 and the 19th January 2023

A full Job Description can be downloaded from The Real Mary King’s Close website

Historic Environment Scotland have a variety of seasonal vacancies available. Positions include retail, admissions and guiding amongst many others.

KEY PURPOSE

To ensure that the garden and related policies of Crarae Garden are managed and maintained as a nationally recognized gardens of historical and horticultural importance, contributing to the property’s’ overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Crarae Gardening Team will be heavily involved in the care and maintenance of the gardens and wider designed landscapes. This is a full time; permanent post and the successful applicant must be able to drive.

CONTEXT

Crarae is one of the finest examples of an exotic Himalyan style woodland garden. Set beside the banks of Loch Fyne, this unique 40 hectare garden is planted around the glen of the steep sided Crarae burn. The garden was started by Grace, Lady Campbell in 1912 and includes a National Collection of southern beech as well as excellent examples of rhododendron, maples, mountain ash and eucalyptus.

Under the direction of the Head Gardener, with supervision from the First Gardener, and as part of the property team, you will assist with the conservation, maintenance and development of the garden and designed landscape to ensure that Crarae Garden is presented to the highest standards to its visitors and guests.

As such, we are looking for a knowledgeable and passionate horticulturist to work with our enthusiastic team of staff and volunteers and to assist with the continued development of a wide range of horticultural aspects of the garden as well as increasing the overall importance of Crarae Garden as a visitor attraction.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
2. Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;
5. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
6. Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management
 Not a line manager but will, on occasion, supervise volunteers and staff under instructions from the Gardens and Designed Landscape Manager (GDLM) or Visitors Services Manager;
 Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be a user of driven vehicles such as ride-on mowers and tractors;
 Will be a frequent user of powered tools such as Blowers, mowers, strimmers, hedge-cutters;
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

Pitmedden
Pitmedden Garden and Museum of Farming Life are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming a major part of the overall visitor experience. The gardens are always evolving within its historical framework both as a formal layout and as a living work of art.

Pitmedden is known for its Great Garden, originally created in the late 17th century by Sir Alexander Seton. While that framework remains the current main content there has been the recent addition of a major garden development created by an award-winning designer.

The garden is divided by many fine walls with gates and pillars. The main feature of the lower terraces are the Parterres; based on James Gordon’s 1647 designs of the Royal Mile in Edinburgh. Herbaceous borders were added at the time of the Trust’s re-development along with many wall trained Fruit trees and Orchards. The designed landscape extends out to the rectilinear features of field enclosures and drives and overlaid with informal elements such as ponds and dykes. It is lightly wooded with tree belts and small woodlands.

Haddo
Haddo House gardens are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming an integral part of the overall visitor experience. The gardens are always evolving within its historical framework both as a plantsman’s garden and as a living work of art.
The formal gardens have resonance with Pitmedden in content and style while having their own character. Annual bedding schemes alongside informal open woodland enhance vistas that permeate to the wider designed landscape of the Haddo Estate.

KEY PURPOSE
This job exists to ensure that the garden and policies of Pitmedden Garden and Haddo House are managed and maintained as nationally recognised gardens of high horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters in line with the Trust conservation procedures and Heritage Garden Management Plan.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

1. Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

a. Practical horticulture (e.g., managing trees and shrubs, roses, herbaceous plants, vegetable and fruit gardens and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard landscaping; path care, plant propagation; plant sales management, tree care, Arboricultural techniques, care & maintenance of garden machinery, tractors and estate management equipment).
b. Plantsmanship (e.g., the identification, recording (using Plant databases), labelling of individual plants and other collections).
c. Research and development (e.g., research into historical precedents and practical contemporary solutions to inform proposed activities and projects).
d. Interpretation (e.g., through the development and delivery of events such as introductory talks, guided tours or practical demonstrations, contribution to guide-books or leaflets).

2. Ensuring an appropriate management regime of the gardens and policies that includes the management of:
a. Staff: including the Regional Grass Cutter and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
b. budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that both gardens’ finances are sustainable within the context of the wider property budgets.
c. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers.
d. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, recycling, carbon reduction, peat & pesticide-use.
e. daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritized and planned to optimize the use of resources.
f. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.
g. Taking a lead property role in monitoring and reporting on hazardous tree inspections
h. administration to enable gardening activities to be undertaken and recorded efficiently.

3. Participating fully in the property’s wider “management team” including
a. supporting the Operations manager strategically and practically with the operation of the properties, and assuming the role of “duty manager” as required
b. taking an active role in promoting the gardens and properties through digital media, events, workshops, presentations, and talks.
c. Managing turf areas, traffic flow and protecting the estate landscape features during major events including supervision of contractors
d. Snow, ice, and storm management
e. Fire and security duties on a rota-basis

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

PURPOSE OF THE ROLE

Here at National Trust for Scotland’s INVEREWE GARDEN and CORRIESHALLOCH GORGE in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of these two stunning locations, helping our visitors have a fantastic experience and create wonderful memories for our guests. Based in the Welcome Centre, Retail, Catering or initial welcoming areas, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking a pride in everything we do at Inverewe and Corrieshalloch.

Accommodation is available at Inverewe. Poolewe is the nearest village and a great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. We will also share our local knowledge of beaches, special hills and some amazing wild swimming spots!

Working at either site will be required on a rota basis. Travel between the sites will be in a Trust vehicle and travel time between sites will form part of your working week

KEY RESPONSIBILITIES

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• To welcome customers to the property by providing information on the site and facilities.
• Work with the Visitor Services Managers and property staff to deliver financial targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• To help manage car park arrivals.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Inverewe and Corrieshalloch teams.
• To develop a working knowledge of the history of the site and being able to relate that to products.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager.
• Assist Retail/Catering with stocktaking and goods receipting.

Tools/equipment and cleaning chemicals
• Will be an occasional user of cleaning chemical
• Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:

• Previous Hospitality/tourism/sales/catering experience
• Scottish Gaelic/Additional languages
• Interest in nature and the outdoors