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Visitor Services

Job Title: Front of House
Contract Type: Casual
Salary: £12 per hour (enhanced rates of £16 payable for unsocial hours)
Grade: FC03
Location: Lochgelly Centre
Job Reference: ON000506

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

The Role
We have an exciting opportunity to join our Front of House team at Lochgelly Centre. 

You will be part of the team undertaking duties relating to the customer care of patrons visiting the theatre. You will contribute to the efficient and effective delivery of events and assist other venue staff where required.

The role is casual, where assignments will be offered to meet the needs of the business, and this will include weekend and evening work.

To view the job description, please visit our current vacancies page on our website.

About You
You’ll have previous experience in a customer facing role and knowledge to ensure the safety of customers while they’re visiting the venue. You will be a team player who will be energetic, enthusiastic and have a positive and flexible ‘can do’ attitude. You’ll take pride in contributing to a welcoming environment and provide a professional and courteous service to visitors. You will have an understanding of IT systems.

How to Apply
If you would like to find out more information about this role before applying, you can contact Debbie Kelly, Venue Manager for Lochgelly Centre for an informal chat, contact details can be found on our current vacancies page on our website. When you’re ready to apply, please send your CV and covering letter along with a completed equal opportunities form to HR.FCT@onfife.com. Please note that we cannot progress your application without a covering letter.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 5pm on Thursday 30th May 2024.

Interviews are proposed to take place week commencing 10th June 2024.

Organisation: Muckle Brig Ltd
Location: Lind & Lime Gin Distillery, Leith, Edinburgh

JOB DESCRIPTION
Post: Lind & Lime Tour Guide (& occasional Port of Leith Whisky Distillery)
Full Time: 40hrs per week
Monday to Sunday 11:30am to 8pm plus 1 Port of Leith Distillery day
Reporting to: Visitor Experience Duty Manager

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

The role:
Due to an internal promotion we’re looking for a passionate, super friendly, outgoing, and enthusiastic Tour Guide with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling – providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
• Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Retail shifts on rotation in our LEXCO Shop
• Weekly and monthly stock takes across Tour and Retail stock
• Fulfilling online retail orders for collection and posting
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
• Following our Health & Safety, COSHH, Organic and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Positive, can-do attitude
• Previous presenting and bar experience would be advantageous
• Fluency in a foreign language would be advantageous but not essential
• Previous retail experience would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

An enthusiastic and conscientious individual with excellent customer service skills is required to join the team at Dunnottar Castle.

The post is for 2 days per week on a Sunday and Monday.

An additional half day is required on Tuesday/Wednesday or Thursday between April 1st and 30th September.

Flexibility to provide holiday and sickness cover will be necessary at times.

Hours of work are: between April 1st and 30th September – Sunday/Monday 08:30 – 18:30, Tuesday/Wednesday or Thursday 12:00-18:30; between 1st October to March 31st – Sunday/Monday09:30 to varying finish times, earliest being 15:30.

The position involves the following aspects: –

Property Maintenance

· Opening/closing the designated areas of the Castle to the public in accordance with agreed opening and closing times.

· Monitoring of condition of all areas of the Castle during duties, being mindful of conservation/preservation and health and safety aspects, raising perceived issues with management team/maintenance supervisor as necessary.

· Cleaning of the Castle toilets and other areas in accordance with agreed policy.

· Carrying out basic property maintenance tasks, such as gardening, as required.

Health and Safety

· Making the public aware of any activity which may be unsafe or unsuitable given the Castle’s cliff top location.

· Closing the Castle in periods of bad weather if unsafe to open/remain open, all in accordance with agreed procedures.

· Reporting any accidents in accordance with agreed policy.

· Work within the Castle health and safety policy.

Retail, Finance and Business Management

· Working shifts in ticket kiosk, collecting entrance fees and other sales income from the public in accordance with agreed policy.

· Selling postcards and guidebooks.

· Use of online booking system.

· Promoting the brand at every opportunity.

Promotion and PR

· Answer questions from the public.

· Respond to/deal with customer email and telephone enquiries.

· Assist Deputy Custodian with organised groups visiting the Castle for events such as weddings, filming, photography.

Staff Management

· Assist Deputy Custodian with training, overseeing and assisting seasonal summer staff in fulfilling their duties.

Key Skills

Communication, verbal and written
Problem solving
Application of numbers
Proficient in the use of Microsoft office packages including Word and Excel as well as email and online systems.
Able to work on own initiative and as part of a team.
Customer service experience, including dealing with difficult situations.
Motivation, enthusiasm and initiative.
Flexibility and adaptability.
Full driving licence.
Experience in the tourism sector desirable.
Applicants should be 18 and over from start date and have a good level of physical fitness.

Due to the Castle location, outdoor working is necessary throughout the year.

Applicants should be able to arrive at the Castle for the times outlined above. Applicants who do not live locally would benefit from being able to drive and have own transport.

Thank you for your interest in the post of Steward with Historic Environment Scotland, based at Iona Abbey and Nunnery. This is a permanent and pensionable appointment.

Our steward role ensures delivery of the highest standards of visitor experience at Iona Abbey and Nunnery working across all areas, including in the shop, admissions area and outside, with delivery of guided tours a core part of the role.
Your role of steward sits within the Central West district, you will be actively involved in work which supports providing the best experience for our visitors – ranging from: greeting our visitors, carrying out cleaning and grounds maintenance duties, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base. You will be part of a team working in the monument.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Iona Abbey is open seven days a week in summer and six days in winter and you will work five days out of seven on a rolling rota. This will include weekend and public holiday working. Outdoor working will be required at times, for example when leading guided tours. This role is year round – full time April to September on summer hours (5 days of 7 hours) and part time October to March on winter hours (3 days of 5.7 hours).

Hours: Full Time – Monday-Friday 9am-5pm
Duration: Permanent
Pay: £27,270 per annum

We are looking for an exceptional Visitor Experience Administrator to join our friendly team. This position presents an opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction with an outstanding reputation for quality and customer experience. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and the wider business, to operate effectively.

Company benefits include:

– 10% employer pension contribution (no employee contribution) with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
– Performance and loyalty payment scheme
– Free car parking for staff
– Life Assurance
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

To excel in this role, you will need:

– Strong communication skills
– An eye for detail
– Good organisational skills
– A positive and flexible approach when managing a busy and varied workload

Tasks will include:

– Coordinating bookings
– Maintaining supplier lists
– Providing administrative support for various initiatives
– Handling departmental recruitment activities

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: angie.fowler@tryb.co.uk and sarah.thomson@tryb.co.uk.

Closing date: Monday 27 May 2024

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

Join our team as a Cleaner at The Loch Ness Centre

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a cleaner you will be responsible for maintaining the appearance of our attraction and facilities whilst providing excellent guest service. You will be responsible for cleaning the attraction and our toilet blocks, reviewing and reporting cleaning stock levels and supporting with any maintenance required.

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:

Free health cash plan
Pension
Group discounts

Contract: Fixed term role (until the end of August 2024) on a zero-hour contract

Salary: £12.00 per hour

For more detail please visit the Loch Ness Centre website.

Please note that these positions are temporary until December 2025.

COUNTRYSIDE RANGERS – BLUE-GREEN NETWORK PARTNERSHIP PROJECT

An exciting opportunity has arisen within the Mugdock Country Park team, for 2 full time equivalent Countryside Ranger posts. The posts will form part of a project team for the Blue-Green Network Partnership Project between EDC and Scottish Water and will be based at Mugdock but will work mainly within the Milngavie Reservoir site.

Responsibilities include:

Natural heritage projects
Wildlife and biodiversity monitoring
Conservation management
Conservation volunteer development
Applicants should have a good knowledge of countryside management and the Scottish Outdoor Access Code and relevant experience of project development and implementation.

The role is based on an average of 35 hours per week. Normal hours of work will be 0900 to 1700 although evening and weekend working will be required.

Salary: £24,121 (£12.37 per hour, 37.5 hours per week)

Dundee Science Centre is currently looking for an outgoing, dynamic, confident, exceptional communicator to join our team to fulfil the key role of Science Communicator in a full-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You will be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including schools and community groups), either in-centre or via outreach, all in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm to talk to people. A full clean UK driving license is required.

In-depth STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, and colleagues:
Nature conservation
• Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural heritage, and further development of our voice.
• Maintain and manage habitats, wildlife with the aim of protecting species and increasing biodiversity.
• Contribute to the planning and lead the delivery of practical conservation to deliver the outputs agreed in the Annual Operating Plan
Visitor Services
• Provide information to visitors to encourage more visitors and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media.
• Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services and safety outcomes.
• Occasional Visitor Services duties as cover, when required.
• Assist with events such as public gatherings and NTS events.
Community engagement
• Communicate with local stakeholders, neighbouring landowners, local businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.
Learning
• Provide educational and other outreach activities on site or to the community local to the natural heritage and to communities of interest, including for volunteers.
• Delivery of formal and informal learning activities including events, workshops, walks and talks.
Other responsibilities
• Management of practical conservation and wildlife recording.
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the safe system of work (SSOW), and environmental policy and practices.
• Manage contractors and supervise volunteers

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Food & Beverages Operation
• Assist with the development of the seasonal Menu.
• Food production and catering for events (corporate, hospitality, meeting etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as
• allergen measures/controls.
• Maintain accurate records for costings, gross profit and wastage.
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation.
• Share in the common responsibility of working in a manner mindful of the Trust’s Health and Safety policy.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

• Involvement in the upkeep and maintenance of both the entire department site
• and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within
• the Catering Outlets.

Visitor experience
• Offer excellent customer service within the Food & Beverages team.
• Deliver high standards.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.
Hospitality Operation
• Lead with the development of a catering offering to support a wide variety of events held at Pitmedden Garden.
People management
• Supervise a of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting, and coaching on front and back-of-house routines.
• Prepare rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverages & Hospitality Development team
• Instill a Health & safety and Environmental health culture.

Finance Management
• Share responsibility for achieving the Pitmedden over all budgets.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective operation.
• Supervise daily café till operations and perform end-of-day income reconciliation.
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan.

Performance indicators and targets
• Weekly, monthly, and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems
• Access to laptop and relevant online people management, training, financial monitoring, and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum & Crathes, including:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
• vacuuming, sweeping, mopping, polishing of floors
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of windows
• cleaning of lavatories, sinks, etc
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• checking functionality of lighting, heating, TV/radio etc
• replenishing of welcome/hospitality trays, and consumables
• changing of bed linen and towels, providing clean laundry for each occupancy
• disposal of general household waste
• monitoring any loss or damage and reporting to the Visitor Services Manager

• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.

• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.

DIMENSIONS AND SCOPE OF JOB

Scale:
⦁ Primarily based in the Visitor Centre café working a variety of shift patterns including weekends and early evenings but may involve working across all departments.

Financial Responsibilities:
⦁ To adhere to all financial procedures including till operation, banking, and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To complete various online learning modules covering all aspects of on-site Health and Safety
• To use personal protective equipment as provided and directed by your line manager.
• Will be a frequent user of catering equipment and cleaning chemicals.
• Expected to work within and ensure compliance with the property’s ‘Safe Systems of Work’ (the system for managing health and safety and to ensure site meets with Health and Safety legislation).
• This role will involve manual handling

Workplace context
This role is shared across the Culloden cluster the post holder is required to travel occasionally to other locations on Trust business. Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is essential.