Visitor Services

JOB PURPOSE

As part of the Estate team you will be responsible for the maintenance and upkeep of the Estate in accordance with the Mar Lodge Estate management plan. To deliver all aspects of ground, building and plant/machinery maintenance at Mar Lodge Estate to a high standard. In addition, actively participate in management of the estate woodlands, tracks and footpaths. To be the public face of the National Trust for Scotland whilst working on the ground.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Undertake ground maintenance to maintain the policies and garden areas to include grass cutting, fencing, spraying, track and footpath maintenance.

• Undertake building maintenance to maintain Mar Lodge, short term holiday lets, residential and commercial buildings in excellent condition to include plumbing, joinery, painting and decorating. Also carry out maintenance work to office/yard areas.

• Biomass plant upkeep and maintenance including: ensuring the smooth running of the heating system, year round monitoring of the woodchip levels, woodchip management, daily monitoring of the boiler and efficiency.

• Assist in the servicing/repair of plant/machinery

• Attending to any administrative needs of the job (e.g. health and safety documents, HAV forms) in a timely and efficient manner.

• Participate in ‘on-call’ rota for weekend cover if required. Pro rata, per annum

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Qualification at HNC level or equivalent in a land or trade based subject or significant equivalent practical experience;
 Full driving licence valid for driving in the UK
 Operator’s certificate for agricultural tractors
• Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust;
 Good organisational and time-management skills – including the ability to prioritise work where necessary;
 Eye for detail and finish, quality standard and best practice.

Desirable
 Operator’s certificates for basic chainsaw operations
 Driving Licence Category E or equivalent (towing trailers)
 Operator’s certificates for 180 and 360 diggers;
 Operators certificate for telehandler and timber crane/forwarding unit;
 IPAF MEWP certification;
 PASMA or equivalent qualification in the safe assembly and use of tower scaffolding;
 Operator’s certificate for Sit in ATVs, regular steer;
 Current first aid certificate

Knowledge/ Experience

Essential
 Knowledge and understanding of upland estate management
 A sound knowledge of good environmental practices when carrying out work.
 Relevant practical experience in Estate work or building maintenance;
 Good organisational and time-management skills – including the ability to prioritise work where necessary.
 Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes;

Desirable

 Demonstrable knowledge of vehicle and machinery operation and maintenance for e.g. off road vehicles, tractors, ATV’s, forestry winches, firewood processors, tractor mounted implements, chainsaws and brush cutters;

DIMENSIONS AND SCOPE OF JOB

Scale
 29,000 ha of land
 Britain’s largest National Nature Reserve
 Numerous designations including National Park, SAC, SPA, Ramsar and SSSI
 Significant built heritage including Mar Lodge, stable block offices, Derry Lodge plus 2 holiday cottages, workshop, biomass plant, 6 staff houses and 4 redundant buildings
 200 miles of footpath

People Management
 No direct line management, but working alongside or assisting the supervision of ‘work parties’ (of staff/volunteers) when required;
 Will have regular (daily) interaction with members of the public of all ages and abilities;
 Will have frequent interaction with suppliers and contractors.

Finance Management
 Not a budget holder.

Tools / equipment / systems
 Will be a frequent user of driven vehicle (if appropriately qualified) including: tractors ( with trailers and PTO implements ) timber forwarding equipment, 360 diggers, ride on rollers, ATV’s ( tracked and wheeled ) telehandler and other off road vehicles.
 Will be a frequent user of powered tool (if appropriately qualified) such as chainsaws, brush cutters, generators, drills, stone cutters, mowers etc.
 Will be a frequent user of tractor mounted (if appropriately qualified) equipment including; mowers, winches, firewood processors, snow ploughs etc.
 Will be a frequent user of hand-tools such as spades, mells, pinch bars etc.

Additional Information
⬧ For more information about the National Trust for Scotland’s manifesto and values, visit our website at www.nts.org.uk.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to the People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post on 17th February 2023.

JOB TITLE:
Seasonal Retail & Admissions Supervisor

RESPONSIBLE TO:
Retail & Admissions Manager

RATE OF PAY:
£13.65 per hour (plus Annual Bonus Scheme and other great benefits)

JOB AIMS:

To Oversee the smooth & efficient running of the Retail & Admissions department daily, whilst ensuring that all legal and statutory regulations and responsibilities are met to maintain a safe working environment for our colleagues and visitors.
To manage a dynamic integrated team committed to providing a high standard of front-line service delivery whilst leading by example.
Will have input into the purchasing of retail stock, stock inventory & merchandising, skilled at managing multiple & occasionally competing priorities

PERSONAL ATTRIBUTES:

Exhibit strong supervisory and organisational skills
Be competent in use of Microsoft Office software to accurately produce documents and present information
Demonstrate strong administrative skills to create, maintain & update all required documentation
Have effective communication skills and be able to communicate and liaise with the other R&A Supervisors and team members, other departments, visitors, and suppliers.
Have an excellent working knowledge of Health & Safety, Risk Assessments, Liquor Licensing and Fire procedures
Have a strong knowledge of all aspects of disciplinary procedures and be confident in performing and assisting with these when required
Be able to promote a healthy working environment for the team by listening to, and encouraging their opinions and ideas
Exhibit excellent customer care skills and to lead by example
Be self-motivated and committed, approaching all tasks with enthusiasm
Be flexible, responding quickly, and positively to the ever-changing requirements of the business
Be able to develop and delegate within a team to achieve desired outcomes
Act on any complaints and follow through, communicating outcomes to the Retail & Admission’s Manager
Have experience of working with a diverse team
Be passionate about Training and sharing knowledge

MAIN DUTIES & RESPONSIBILITIES:

Lead by example and able to guide and train team members
Floor Management
Be competent in use of Microsoft Office software to accurately produce documents and present information
Develop your own skills as well as identify and develop the skills of others
Promote a healthy working environment for the team by listening and encouraging opinions and ideas
Develop a sense of accountability, ownership, and responsibility in team members
Assist with 1:1 reviews annually for all team members, both giving and receiving constructive feedback on their contribution to the business
Maintain and update Staff Training Logs with current legislation and procedures
Train & ensure the team comply with all statutory legislation with regards to Health & Safety & Liquor Licensing and maintain training records
Create and maintain up to date records for C.O.S.H.H. and ensure bi-annual training on this topic
Create and update Risk Assessments required for the department and ensure bi-annual training on this topic
Ensure the smooth running of the department and all areas of responsibility
Support a culture of continuous improvement within the operation
Implement departmental standards
Deliver a first-class visitor experience
Open and close all areas of responsibility, always keeping an awareness of security and safety of personnel
Ensure all banking’s and cash handling requirements are met by training personnel to adhere to security and cash handling procedures
Recommend and implement measures for improving work procedures and colleague performance to increase service quality and enhance job safety
Undertake customer service, sales activities, and any other activities in Reception, Retail & Bamboozeleum to ensure service standards are always met and sales opportunities maximised
Assist in the development of department objectives, targets, policies, procedures, and strategies
To collaborate with all other departments regarding Retail & Admissions in relation to other departments
Develop relationships with other supervisors and liaise with other departments to ensure best outcome for any joint ventures
Support all objectives set by the Retail & Admissions Manager

Position: STEM Curriculum Tutor
Reports to: STEM Curriculum Manager
Salary: £25,000- 28,000
Hours: Full Time (37.5 hours), job share and/or flexible working considered for the right candidate
Location: Dumfries House, East Ayrshire
Closing Date: 1st March 2023

About the Prince’s Foundation
The Prince’s Foundation provides holistic solutions to challenges facing the world today. We champion a sustainable approach to how we live our lives and build our communities, we run a diverse programme of education and training for all ages and backgrounds, and we regenerate and care for places where communities thrive and that visitors enjoy.
We work nationally and internationally but at the heart of our organisation is the heritage-led regeneration of the Dumfries House estate and its wider community, where our principles and philosophies are explored and put into practice.
The work of The Prince’s Foundation is inspired by The Prince of Wales’s philosophy of harmony: that by understanding the balance, the order and the relationships between ourselves and the natural world we can create a more sustainable future.
Programmes take place within and beyond the charity’s sites, including at Dumfries House, with its Education Farm, STEM centre and Health and Wellbeing Centre, and in Shoreditch, East London and Trinity Buoy Wharf in Tower Hamlets, London.

Location
The post is based at the offices of the Prince’s Foundation at the Dumfries House Estate, Cumnock, Scotland KA18 2NJ

The Role:
The STEM programme is delivered through practical hands on workshops, family events and teacher training within four key themes: Aerospace, Green Energy, Environmental
Science, and Sustainable Design, these themes make the most of the existing expertise in the wider Prince’s Foundation, as well as the local STEM employment opportunities and expertise.
Due to themes and existing expertise on the estate a candidate with a background in physics, engineering or digital technologies would be at an advantage. The candidate should however be comfortable teaching STEM subjects out with their area of expertise to a primary and secondary school level, with support from the wider Education team and industry experts.
The wider education programme on Dumfries House Estate is delivered across themes including: STEM; Food, Farming and Horticulture; Outdoor Activity; Hospitality; Textiles and Building Crafts. Due to the holistic nature of the programme, the post holder will be required to assist in these areas from time to time, take part in CPD in these areas and work with colleagues across the education team on cross curricular education projects.
The post holder will assist in the development and implementation of workshops, industry training programmes, short courses and project related education activity including large scale events and cross curricular delivery. The post holder will also prepare and deliver classes across a range of ages as well as maintaining stakeholder relationships with industry and education partners.

Key Tasks
Specific Duties will include:
Supporting the Education Director and Curriculum Manager to ensure the smooth delivery of the Prince’s Foundation’s education strategy and core STEM programmes, a responsibility which will include:
• Designing, supporting and delivering STEM workshops activities to a primary and secondary audience in line with The Curriculum For Excellence, Learning for Sustainability, STEM education strategy and the Principles of Harmony.
• Participate in evaluation and review of workshops and education activities in a timely manner and contribute to education reports for directors, partners and funders.
• Ensure education activities are suitable for learners by writing, reviewing, updating and following risk assessments, as well as following health and safety procedures for first aid and incident reporting.
• Keeping up to date with current practices and policies in STEM education, through networking, CPD and personal development.
• Supporting the development of strong relationships with industry and education partners such as STEM industry funders and partners, STEM Education organisations and charities and local authority and Scottish Education representatives. Work with these partners to enhance the STEM offer at Dumfries House through co delivery and design of workshops and activities.
• Preparing, and maintaining equipment and facilities to a high standard prior to and following education activity, monitor and request stock as appropriate.
• Further the wider education work of The Prince’s Foundation through contribution to team meetings, joint education activity and events and cross curricular CPD sessions
• Support the STEM manager to ensure that the maintenance of the STEM building(s) is completed, informing relevant Prince’s Foundation staff when maintenance is required.
• Maintain familiarity with The Prince’s Foundation handbook and relevant HR procedures.
• Undertake any other duties as may reasonably be required of you in the post.

It is in the nature of the work of the Prince’s Foundation that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are therefore expected to work in a flexible way when the occasion arises that tasks which are not specifically covered in their Job Description must be undertaken.

Person Specification
The essential skills, knowledge and experience required are:
• The successful candidate should have recent and relevant STEM industry or STEM education experience or be educated to degree level in a relevant STEM subject.
• The post holder should be able to demonstrate prior experience educating and engaging with young people or community groups through STEM activities.
• Able to develop and implement STEM learning resources linked into curriculum themes.
• Able to represent the Prince’s Foundation professionally at all times.
• Excellent interpersonal skills; planning, setting agendas, coordinating/conducting meetings, events, and workshops.
• Excellent communication and presentation skills.
• Strong organisation skills and the ability to work with minimal supervision.
• Ability to work proactively and flexibly under pressure and to achieve set objectives.
• The ability to work within a team, maintaining positive relationships with the wider education team.
• Ability to create high quality presentations/visual aids. Working knowledge of Microsoft Office software (e.g. PowerPoint, Excel and Word), Windows, Adobe.
• Some travel within the UK and occasionally overseas may be necessary.
• Possession of a valid driver’s license and access to a vehicle.
Desirable skills, knowledge and experience required are:
• Knowledge of the future UK wide STEM skills shortage, growth industries and how this impacts employers and future employees.
• Knowledge of the education and training environment in relationship to schools and further education.
• Awareness of the United Nations Sustainable Development Goals, and how these relate to industry and education.

Other:
• The post will be based at Dumfries House, Cumnock Ayrshire with the requirement to travel on occasion. A driving license is required for this post;
• This post is based on a full time 37.5 hours per week linked to the target audience needs. Job share and/or flexible working may be considered for suitable candidates.
• Occasional lone working will be required due to the nature of the estate.
• Willingness to work occasional weekends or evenings as required for education or wider estate events.
• You must have the legal right to work in the UK.
• This post is considered to be a regulated activity therefore any offer will be subject to a satisfactory disclosure check with the Disclosure and Barring Service or PVG.

Applications: Please submit a completed Application Form together with a cover letter and CV (please note one A4 page maximum each for CV and letter) to Gordon Watson:- hr.recruitment@princes-foundation.org

Our team of Hosts/Guides are responsible for providing a world class service to guests at Holyrood Distillery, and – this year – will be part of the team that helps launch our first single malt whisky!

Hosts/Guides will be the face of Holyrood Distillery – so must be passionate and knowledgeable about our products and experiences; and be a genuine people person with a passion for Edinburgh and our place in it

They work within our on-site bars, leading tours and hosting events; actively promoting the brand, products, and experiences. They may also be asked to perform other duties across the distillery which will involve working within the shop, taking bookings, assisting with admin tasks, and opportunities to learn about, and be more involved in, production operations.

They will have responsibility for the daily stock and presentation of the Distillery, including the sale and up-sale of spirit and shop products, tastings, pouring and presenting drinks, and other related activity.

Must be calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required.

See attached role profile for details!

Apply in writing, with a cv and covering letter, to: isla@holyrooddistillery.co.uk