Visitor Services

Seasonal Ranger

JOB PURPOSE

As part of the team which cares for Glencoe National Nature Reserve, a Seasonal Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the walkers, campers and sightseers who come to explore our 14,000 acre estate, including eight iconic Munros, in Glencoe and Glen Etive, during the busy summer season.

You will work out in the landscape, on walking routes, in our parking areas, at popular spots for camping and at our visitor centre, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Nature Reserve.

You will contribute to the long-term sustainability of Glencoe’s ranger service through income generated at pay-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Engagement

 Participate in a programme of estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.

 Welcome customers in our Visitor Centre Information Hub in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.

 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.

Working together

 Recruit, induct and supervise volunteer roles to help grow our team’s capacity and assist with the leadership of group volunteering activities as required.

 Build positive relationships with our neighbours and local community, including other land managers, schools, community groups and recreational users.

 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues and the public.

Nature Conservation

 Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Glencoe NNR.

 Carry out regular site monitoring checks and record keeping, helping us to evaluate performance and plan our conservation activities, including habitat and species surveys, archaeology and foot path condition checks, weather gauge observations and people counter figures.

 Get involved with practical conservation tasks, including woodland management, path maintenance and fence repairs, litter clearance and property patrols.

 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport and other resources.

Funding our future

 Actively promote the value of Trust membership to existing and potential members.

 Seek and support ways to generate sustainable sources of income, including encouraging donations, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.

 Not a budget holder but expected to liaise with the Line Manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Hold a qualification in a relevant discipline and / or at least a year’s ranger experience.
 Experience of engaging the public in nature tourism or working in a busy countryside setting.
 Strong knowledge of natural history and conservation, especially upland flora & fauna of Scotland.
 Competent hillwalker.
 Confident communication and influencing skills with colleagues, volunteers and the public.
 Experience of working in a team and working with volunteers.
 Self-motivated with the ability to work alone or work with minimal supervision.
 Flexible and adaptive to change and working in a variety of situations.
 IT literate and competent user of Microsoft Office products.
 Clean driving license.

Desirable

 Summer Mountain Leader certificate.
 First aid certificate.
 Brush cutter training.
 License to drive trailers.
 Experience in practical conservation work.
 Experience of developing and delivering events or learning activities.
 Experience in leading groups of volunteers.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Supervisor – Maintenance

JOB PURPOSE

An interesting role responsible for the maintenance needs and health & safety compliance the Brodie Castle & Estate portfolio that encompasses, Historic Listed buildings, modern visitor centres, tenanted dwellings, Holiday Cottages and estate infrastructure.

This requires an organised individual with understanding of facilities management and practical maintenance skills. Experience of supervising contractors, managing budgets and small projects, and setting up safe, risk-aware working environments is essential.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Achieve high standards of maintenance and presentation for estate buildings and infrastructure

• Manage and deliver an annual programme of planned preventative and reactive maintenance, to time and budget, with priorities set through systematic conditions monitoring. Property assets include:

o Brodie Castle, Playful Pavillion, Playful Garden structures, Adventure Playground, car parks and surrounding landscapes
o Residential tenanted property
o 4 Holiday lets
o Bird Hides, Agri shed, Gardeners Bothy and buildings
o Sewage treatment facilities and Septic Tanks

• Responsible for the appointment, co-ordination, and supervision of qualified works contractors on site.

• Work with estate tenants and regional rural surveyor to ensure that residential properties meet relevant condition compliance standards.

• Enable visitor centres and parking facilities to open all year round through proactive cold weather planning, e.g. gritting walkways, access roads and car parks.

• Operate fit-for-purpose workshop and storage facilities, including maintaining and servicing tools, equipment, vehicles, and other estate plant.

• Work closely with Head Gardener on joint initiatives within the wider landscape and path network, including tree management and maintenance of paths, fences, and other estate infrastructure.

• Work closely with Head Gardner to ensure all vehicles and equipment on site are fit for purpose and compliant with all H&S practices and compliant with Vehicle laws.

• Ensure all customer touch points of bins, car parks and back of house areas are kept to an excellent standard.

Take a lead in ensuring compliance with health and safety, security, managing risks and establishing safe systems of work

• Conduct planned and dynamic risk assessment of maintenance tasks, for staff and contractors, adhering to the properties’ safe working procedures and reducing the likelihood of incidents or accidents.

• Manage our preparedness for emergencies, including the testing and maintenance of fire, security and emergency lighting systems and equipment, plus the induction of staff in response procedures.

• Maintain comprehensive documentation of our compliance routines and report on these as required.

• Contribute to cyclical reviews and audits of our risk assessments and emergency processes, and progress with identified actions.

• Undertake duty management and first aid cover as required, including occasional weekend working.

• Provide out-of-hours emergency cover for the visitor centre and wider estate, including responding to alarm calls.

• Monitor staff exposure to vibrating work equipment and test machinery in line with the Trust’s Hand Arm Vibration Syndrome (HAVs) policy.

• Prepare COSHH assessments and the safe management of chemicals.

• Monitor and manage the control of access to areas or activities that may pose a danger to staff, volunteers or visitors.

Provide effective financial, people and project management

• Work within agreed budgets, negotiating costs with external contractors, ordering goods and services, and monitoring spend to ensure efficient use of charitable resources.

• Lead a motivated and effective maintenance team, through task-setting, performance management and personal development. Recruit and support volunteers, work placements and apprenticeships.

• Develop and deliver projects to make a step-change in our properties’ maintenance, conservation, environmental and visitor experience standards. Work in line with CDM regulations, as required.

• Champion environmentally responsible practices to minimize our wastage, carbon footprint and impact on the landscape.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Substantial experience in a wide range of maintenance/DIY tasks, including practical skills in basic plumbing, electrical, joinery and grounds-keeping.

 Degree or vocational qualifications in a relevant discipline, like facilities management, building work, project management or health and safety.

 Experience of leading, managing, and motivating staff and/or volunteers.

 Excellent interpersonal communication skills with experience of engaging with a variety of audiences, including colleagues, contractors and the public.

 Strong organizational, forward planning and multi-tasking skills with an ability to prioritise and respond to emergencies.

 Experience of risk management and championing health and safety at work.

 Driving license and competence with off-road and winter driving, use of trailers and ATVs.

 Computer literacy, including email, internet, word-processing, spreadsheets and online Microsoft finance and HR systems.

Desirable

• Awareness and interest in heritage buildings or landscape conservation.

• Experience of designing and executing projects.

• Experience of being a key-holder with out-of-hours duties in a work environment.

• First Aid certification (or willingness to train and use).

• An appreciation for the work and mission of the National Trust for Scotland.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories. The role is varied and you may be creating the best barista coffee, making up a sandwich or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high staard of visitor care at all times
• Welcoming visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Other duties (as required)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that catering merchandising is in accordance with NTS policy.
• To assist in achieving site catering targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Hospitality events. Staff may be asked to work through into the night hours.

Financial responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:
• Previous Hospitality/tourism/sales/catering experience
• Interest in nature and the outdoors

Visitor Services Assistant – Kitchen Assistant

JOB PURPOSE
Do you have a passion for food and dedicated to high levels of customer service?
Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Kitchen Assistant is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment.
You will assist the Head Chef in the day to day management of the kitchen to ensure that all targets are met and that all visitors receive the highest level of visitor experience standards.
You must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas such as serving in the cafe.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Contribute to food production as per the menu cycle/specification.
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and where-ever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the kitchen and café areas.
 Assist with daily cleaning and pot wash duties.

SCOPE OF ROLE
Location
The post holder will be based at Newhailes but may also be expected to work in other Edinburgh cluster properties and at special events/functions when required.
People Management
The post holder does not direct line manage any team.
Financial Management
Not a budget holder but responsible for the day- to -day management of stock
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
 Experience working in a similar, quick service, environment and delivering the best visitor service.
 Practical experience of food preparation and service.
 Previous experience working in a team.
 Ability to follow instruction and work independently off own initiative.
 Skill in establishing priorities and managing workload.
 Keen interest in food.
Desirable
 Awareness of what the National Trust for Scotland sets out to achieve.
 High standard of presentation and service (experience an advantage).
 Intermediate Food Hygiene Certificate.

The Key Responsibilities and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle and help generate the income that enables us to care for the Castle & Gardens.

Specifically, you are there to ensure smooth and safe operations, making the property the best possible place to work and visit.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in the castle’s presentation and operation to make a memorable and positive experience for our visitors.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and assisting with admissions, catering, membership and retail sales.
 Proactively engaging visitors in the stories and history of the site. This will include the delivery of tours and informal assistance around the property as and when required by the visitors.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of personal presentation at all times
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening, Catering and site repair employees/contractors.

Financial Responsibilities (where applicable)
 To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Catering/Cashier duties (where applicable)
 To prepare and serve food and drink to customers.
 To ensure good housekeeping of catering kitchens, serveries, seating, front and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break-down of events in liaison with the management.
 To assist with Heritage Hospitality events. This may include evening work.

Health and Safety
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet the property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.
 Excellent selling skills – adaptable to customer type and product.
 Demonstrable excellent time management skills and the ability to prioritise.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.

Desirable
 Demonstrable experience in a customer-facing retail-based and or a catering role, delivering impeccable customer care through excellent inter-personal skills.
 Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
 Excellent cash handling skills.
 Experience in storytelling and a passion for Scottish heritage and history.
 Basic food hygiene certificate.

Propagator/Gardener

JOB PURPOSE

To assist in the maintenance of Branklyn Garden as an internationally-recognised garden of outstanding horticultural importance, contributing to its conservation and development and to its enjoyment by visitors and supporters. The post holder will take the lead in managing the propagation needs of Branklyn, ensuring its significant collection of plants, including National Collections, is conserved and enhanced.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Key Purposes of the job will be met by:
 Manage the propagation, conservation and enhancement of the Garden’s plant collection in accordance with Trust policy and the Head Gardener’s direction.
 Manage the propagation areas (including glasshouse, cold frames, potting area and associated equipment) for plant production, to ensure they are efficient and maintained to a high standard.
 Monitor compliance with the Trust’s health, safety, and environment policies and procedures, in particular that Branklyn’s propagation activities conform to acceptable standards of environmental protection, e.g. in the use of pesticides, peat free growing media, and in methods of refuse disposal.
 Ensure that all aspects of plant recording, are recorded onto the Trust’s Iris plant records database, and that plant labelling is routinely and efficiently processed.
 Support the plant sales facility as directed, including raising selected “Branklyn” stock for sale.
 Assist with maintenance of garden areas to the required standards expected by the Trust, for the maximum safety and enjoyment by visitors.
 Supervise and work with volunteers and /or students to ensure they deliver required outputs at the appropriate standard, and gain benefit / satisfaction from their activities.
 Assist with delivering education and interpretation activities such as introductory talks and guided walks.
 Contribute to the review and development of property action plans and operational workplans for the garden.
 Promote positive relationships with local communities to promote the work of the Trust.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 NVQ/SVQ Level 3 (or equivalent) in amenity horticulture or demonstrably significant and high quality directly relevant experience, including working in a similar garden or nursery with specialist collections.
 Driving Licence, valid for driving within the UK.

Desirable
 PA1 and PA6a spraying certificates.
 Current First Aid certificate.

Experience

Essential
 Demonstrable skills and experience in a broad range of propagation techniques.
 Competent IT skills sufficient for maintaining plant records, producing labels, use of the internet / intranet, assisting trainees / apprentices and distance learning.
 Experience of managing and instructing staff and volunteers.
 Excellent interpersonal and communication skills; confident and competent in interacting and dealing with a wide range of people, and able to represent the Trust.
 Self-motivated with good organisational and time-management skills, including the ability to prioritise work.

Desirable
 Knowledge of a broad range of plants: alpines, woodland, and woody plants.
 Sound knowledge of basic tool and machinery use and maintenance.
 Knowledgeable about general amenity gardening.
 Practical knowledge of Health and Safety procedures and the ability to work effectively within them.

DIMENSIONS AND SCOPE OF JOB

People Management
 Not a line manager but will supervise volunteers and staff regularly under instruction from the Head Gardener.
 Will work closely with other property colleagues and will have some interaction with other technical / specialist advisory colleagues based in other locations and departments (e.g. other NTS gardeners in the region).
 Will have regular daily interaction with members of the public of all ages and abilities.

Finance Management
 Not a budget-holder.

Tools / equipment / systems
 Frequent user of plant propagation facilities such as mist unit and hydropod as appropriate.
 Frequent user of garden hand-tools.
 Regular user of powered equipment such as mower, strimmer, hedgecutter, leafblower, power barrow, soil steriliser.
 Frequent user of Iris BG to maintain plant records.

Place in organisational structure:

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Scottish Dolphin Centre Assistant

Are you passionate about the environment? Or an excellent communicator keen to inspire all ages?

At Whale and Dolphin Conservation (WDC) our vision is for a world where every whale and dolphin is safe and free. We are looking for a dedicated summer Assistant to join our team at the Scottish Dolphin Centre, in Moray, Scotland.

The Visitor Centre is based in a beautiful location at the mouth of the River Spey. The largest bottlenose dolphins in the world can be seen feeding regularly along with ospreys, seals and a huge variety of other wildlife.

You will provide excellent customer service and a warm welcome to visitors in the centre. You will deliver interpretation about the bottlenose dolphins, seals and other wildlife of the Moray Firth, lead tours, and undertake land-based dolphin watches at the Centre. Training for these activities will be provided. This is a seasonal role running from June to September, working 5 in 7 days and you will be expected to work weekends.

You will be supported by volunteers and the WDC Scottish Dolphin Centre team. Experience in interpretation and wildlife tourism would be advantageous but not essential as training will be given.

5 days a week, regular weekend work required.
30 hours per week, working either 9:30am – 4:30pm or 9am – 4pm.

Salary: £18,964 pro rata

CLOSING DATE: 10am, 10th April 2023

Interviews: 18th or 19th April at the Scottish Dolphin Centre
Starting date: 30th May 2023
Finish Date: 29th September 2023

Kiosk Assistant (Seasonal)

We are looking for an enthusiastic individual to join our friendly and busy visitor services team at Bowhill House and Grounds, a premium visitor attraction, near Selkirk.

In this seasonal role, you will provide visitors to Bowhill House with a warm welcome, giving them the information they need for an enjoyable visit. Daily responsibilities will include issuing tickets and season passes, booking visitors on house tours, and dealing with visitor queries. If you have excellent customer service skills and a can-do attitude, then we would love to hear from you!

• Are you a team player who is great with people?
• Can you communicate effectively with a wide range of people?
• Do you have a flexible approach to work?

This is a seasonal contract for April till the end of August. While hours will vary, we expect these to be around 20 per week, over four days, including weekends. Access to your own transport is essential since Bowhill House is not accessible by bus.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 4 April.

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Handyperson/Janitor

Hours: Part-Time Position, 4 days per week (Friday, Saturday, Sunday, Monday).
32 hours per week (8 hours per day, 8am – 4pm).
Duration: Permanent
Pay: £11.50 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Her Majesty Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which Magazine readers). Britannia is also Tripadvisor’s Travellers’ Choice Best of the Best award winner, and in the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Handyperson/Janitor to join the team.

Working with the Senior Facilities Officer and reporting directly to the Visitor Experience Managers, key responsibilities will include:

– Receiving and dealing with deliveries
– Exterior cleaning and weeding
– Basic maintenance/DIY tasks
– Caring for planters and hanging baskets
– Valeting, charging and driving company vehicles

The ideal candidate will enjoy a varied role and be committed to delivering high standards in a fast-paced environment. A full UK driving licence is required.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Life Assurance
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room, The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking for staff

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

As advertised on Britannia’s website, https://www.royalyachtbritannia.co.uk/vacancies/handypersonjanitor/ or please send your CV outlining why you feel you would be suitable for the role of Handyperson/Janitor to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Palace Tour Guide/Visitor Assistant

Mid-April to September

Are you interested in heritage, working with people and learning new things? Then becoming a tour guide/visitor assistant at Dalkeith Palace may be for you! You will lead guided tours of the Palace, exploring the ancient and more recent history of this beautiful building and its many inhabitants. You will also assist with invigilation, meeting and greeting of visitors and duties related to providing a safe and enjoyable visit to the palace.

This is an ideal opportunity for someone with a passion for culture, heritage and people. While candidates should demonstrate a strong interest in art, history and/or architecture, full training will be provided.

Hours will be part-time and will vary (including weekends) depending on bookings and as we develop our offering.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 31 March.

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Visitor Services – Team Members

We’re looking for visitor services assistants who are able to start with us immediately, or might be available to join us later in the spring. The seasonal contract will guarantee a minimum of two days (16 hours) work each week, with opportunity for additional hours, up to a total of five days, depending on demand. This will include working at weekends. Typically you might work Saturday and Sunday, but during Easter and Summer holidays work additional hours, perhaps working full time. This might suit someone in higher education, however other patterns of work may also be considered. A typical working day is from 9am to 5pm. The temporary positions run to the end of August, although there might be opportunity to extend the duration of some posts at that time. The rate of pay is £10.42 for those aged 23 and over, or £10.18 for those aged 18 – 22. The role may involve service as train guard, consequently we cannot accept applications from anyone aged under 18 years old.

Visitor Services Assistant – Admission & Retail

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in retail and admission and making Threave Gardens & Nature Reserve the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
• Providing information about the site, its history, contents, offers and merchandise
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager
• Working in harmony with other departments; food & beverage, housekeeping, gardening, estate and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Admission/Plant Sales and other duties
• To ensure good housekeeping of and back of house areas, including Plant Sales
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail-based role, delivering high levels of customer care through excellent inter-personal skills,
• Experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience using an EPOS system

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