Visitor Services

JOB PURPOSE

Heritage Planning refers to the general process of assessing the significance of heritage, understanding its intrinsic character, and providing for its conservation and interpretive needs and opportunities. Heritage Planning builds knowledge and supports the conservation and interpretation of heritage.

The role of Heritage Planner exists to support the development of an understanding and appreciation of Trust properties. This will be achieved through the continual development and enhancement of our knowledge base and the presentation of the significance of our properties by overseeing the production of a range of heritage planning outcomes including Conservation Plans, Management Plans and Property Statements (including statements of significance).

The NNR accolade recognises the best in Scottish natural heritage and supports public access to these special places. The Trust currently own (wholly or partially) 8 National Nature Reserves (NNR). These are:
• Ben Lawers
• Corrieshalloch Gorge (Scotland’s smallest NNR)
• Glencoe
• Mar Lodge Estate (Scotland’s largest NNR)
• St Abbs Head
• St Kilda
• Staffa
• Torridon (part of which is included within the Beinn Eighe NNR)

In line with NatureScot NNR selection criteria, and to support management of these properties, the Trust aim to have an in date and comprehensive management plan in place for each of the NNRs in our portfolio.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assist Trust staff to create products which easily allow an appreciation and understanding of the significance of the NNR properties and enables engagement with a range of audiences. This will involve:
a. Guiding staff on the production and content of heritage plans, including current standards and best practice;
b. Performing an editing role to ensure consistency in style, format and accessibility of language;
c. Enable others to grasp the concept of significance through guidance and support.
2. Assist senior staff to commission external work, as required, through:
a. The production of conservation plan/management plan (or other similar pieces of work) briefs;
b. Taking part, where required, in the tendering and recruitment of consultants;
c. Assisting in the management of consultants to ensure the required quality and relevant standards of the end product.
3. Assist the Head of Heritage Planning to ensure the Heritage Planning process adheres to international standards and best practice, by:
a. Keeping abreast of current work by peer organisations and developments in international standards;
b. Reviewing best practice from around NNR sites in Scotland and the UK;
c. Developing and maintaining a network of contacts to share experience and new thinking;
d. Updating relevant internal guidance.
4. Work with staff and the Head of Heritage Planner to identify current knowledge, and potential gaps in this knowledge, across Trust properties. This should include collating and managing this information, working with Archives and Library Services, to make this resource available;
5. Other duties which may arise, to ensure that any work produced under the umbrella of the Heritage Planning department is outcome led, focused on delivery, and meets the needs of properties.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Degree in one of more subject areas of: ecology, countryside management or heritage management (or similar);
• A driving licence, current for driving within the United Kingdom.

Desirable:
• Post graduate qualification in relevant subject area.

Experience
• Understanding of current best practice in conservation management, especially in relation to the assessment and articulation of significance;
• Demonstrable experience of creating statements of significance;
• Organising and/or producing management and strategic plans within the heritage sector;
• Highly effective communication skills (written and oral);
• Highly developed organisational skills;
• Excellent analytical, editing, report writing and questioning skills;
• Understanding of, and experience working with, multi-disciplinary teams;
• General understanding of the heritage environment, and the particular challenges and opportunities of the charity/”not for profit” sector.

Personal Attributes
• Able to influence change and persuade others to join them through excellent communication and inter-personal skills and by developing professional relationships (internally and externally);
• Inspires confidence and belief in others, enabling buy in and ownership of outcomes across a broad range of stakeholders;
• A dynamic self-starter who is assertive, highly motivated and has the drive to achieve a task and is known for their ability to deliver to deadline;
• Able to assimilate and analyse several pieces of conflicting data and develop clear proposals based on these;
• Is proactive and shows initiative – putting forward ideas and solutions without requiring guidance or hand holding;
• Has empathy with the core purpose and vision of the Trust and demonstrates an active interest and understanding of them.

DIMENSIONS AND SCOPE OF JOB

Scale
• The post holder will cover properties across the entire portfolio of the Trust;
• The post holder will work closely with a range of internal stakeholders and will develop extensive internal working relationships;
• The post holder will interact with external stakeholder.

People Management
• The post holder is not a line manager or supervisor of staff or volunteers;
• The post holder will work closely with managers and specialist advisers from all disciplines and at all levels dependent on the property in question;
• The post holder may interact with external stakeholders dependent on the nature of the property.

Finance Management
• Not a budget holder
• Will exercise financial probity when handling personal travel expenses, accommodation, and subsistence.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Brand Home Guide

Lagavulin Visitor Centre

Full-time, Permanent

We have an outstanding opportunity to join our dedicated team at our Lagavulin Visitor Center as a Brand Home Guide.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

This role will require weekend and evening work.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Membership discounts and product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lagavulin is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

JOB PURPOSE
As part of the team which cares for Corrieshalloch National Nature Reserve, a Seasonal Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the visitors who come to explore Corrieshalloch Gorge

You will work out in the landscape, on walking routes, in our parking areas, at popular spots for views with some time at our visitor centre at Inverewe, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Nature Reserve.

You will contribute to the long-term sustainability of Corrieshalloch ranger service through income generated at payed-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Nature Conservation
 Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Corrieshalloch NNR.
 Get involved with practical conservation tasks, including woodland management, path maintenance and fence repairs, litter clearance and property patrols.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport and other resources.
Visitor Engagement
 Participate in a programme of estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Welcome customers in our car park in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.

Working together
 Recruit, induct and supervise volunteer roles to help grow our team’s capacity and assist with the leadership of group volunteering activities as required.
 Build positive relationships with our neighbours and local community, including other land managers, schools, community groups and recreational users.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues and the public.

Funding our future
 Actively promote the value of Trust membership to existing and potential members.
 Seek and support ways to generate sustainable sources of income, including encouraging donations, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.
 Not a budget holder but expected to liaise with the Line Manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Hold a qualification in a relevant discipline and / or at least a year’s ranger experience.
 Experience of engaging the public in nature tourism or working in a busy countryside setting.
 Strong knowledge of natural history and conservation, especially upland flora & fauna of Scotland.
 Competent hillwalker.
 Confident communication and influencing skills with colleagues, volunteers and the public.
 Experience of working in a team and working with volunteers.
 Self-motivated with the ability to work alone or work with minimal supervision.
 Flexible and adaptive to change and working in a variety of situations.
 IT literate and competent user of Microsoft Office products.
 Clean driving license.
Desirable

 First aid certificate.
 Brush cutter training.
 License to drive trailers.
 Experience in practical conservation work.
 Experience of developing and delivering events or learning activities.
 Experience in leading groups of volunteers.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
Ben Lawers NNR is the most important mountain area in the UK for rare arctic-alpine plants, some of which occur in few other locations. It is also a popular recreational destination, with over 40,000 visitors a year heading for the summits. The work programme includes visitor management and liaison, and associated conservation tasks such maintenance of footpaths and other infrastructure.
We are looking for a Seasonal Ranger to be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and conservation management of Ben Lawers NNR. You must have experience of practical countryside management and good communication skills to join our close-knit team. You will carry out practical estate management and engage with visitors.
The role is a physical one, requiring walking to worksites, some at high altitude, with appropriate tools. Work may be alongside other staff and volunteers but there will be a requirement for lone working.
The role will be ambassadorial, building awareness and support for the National Trust for Scotland leaving those you meet with a desire to respect, protect, and enjoy the special natural environment and an understanding of how they can help to contribute their support to the property.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Estate management
 Carry out practical tasks, including maintenance and repair of footpaths, fences, stiles and other infrastructure and vegetation clearance.
 Assist with patrols of popular routes and informal parking and camping sites, clearing litter and monitoring numbers and impacts.
 Monitor the use and condition of interpretation, footpaths and infrastructure to prioritise the programme of maintenance.
Visitor Engagement
 Welcome visitors in a friendly, efficient, and knowledgeable manner, assisting with car parking, answering queries and providing information about the reserve, facilities, and local area.
 Actively and positively engage with visitors while carrying out practical tasks to raise and improve public awareness of key issues including the Scottish Outdoor Access Code (SOAC) and responsible access, footpath erosion and landscape protection, habitat restoration, and promoting the work of the Trust.
 Assist with events and onsite activities when required.
Other duties
 Assist with other areas of property work, such as habitat management including tree planting, seed collecting and tree nursery work if/when necessary.
 Seek to minimise our environmental impact through sustainable working practices and sensitive use of power, equipment, transport, and other resources.
Working together
 Support a strong health & safety culture by complying with the property’s Safe System of Work to safeguard yourself and colleagues.
DIMENSIONS AND SCOPE OF JOB
People Management
 Engage with visitors.
 Liaise with other property and other Trust staff and volunteers.
 Supervise volunteers assisting with delivery of practical estate management.
Finance Management
 Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in allocated areas.
Tools/Equipment
 Will be frequent user of tools, machinery, vehicles, and equipment subject to appropriate training.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outline the core skills and experience necessary to fulfil the role. In addition, the following is required:
Qualifications, skills and experience
Essential
 Qualification, or equivalent experience in a relevant discipline.
 Hands-on experience of practical estate management.
 Competence in hillcraft to be self-reliant working safely in an upland environment.
 Excellent interpersonal and communication skills, with an ability to engage positively and productively with visitors, volunteers and colleagues.
 A current, valid driving licence.
Desirable
 Experience of working with volunteers.
 Experience/certification for use of machinery/vehicles such as strimmer/brush cutter, power barrow and sit in ATV.
 Experience of lone working.
 Current First Aid certification.