Visitor Services

PURPOSE OF THE ROLE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre which has museum accreditation status houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will provide world-class welcome/customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor welcome and experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will assist to deliver high quality welcome/visitor experience at Culloden Battlefield (including but not limited to):

• Undertake the induction/ongoing training of staff on all front-of-house procedures, welcoming/customer care and stock management (delivery processing etc.);
• The correct utilization of the Trust EPOS and Midas Systems;
• Cash handling/reconciliation experience;
• To ensure that the department adheres to cash security procedures in line with the Trust policy and to assume responsibility for cash handling procedures within the department;
• To support VSM-Retail in creative merchandising of shop displays;
• A passion for product and best in class product knowledge;
• Supporting the VSM-Retail with all aspects of stock management: stock take, deliveries, and dealing with delivery discrepancies;
• Deputising for the VSM-Retail in their absence as required;
• Delivering an excellent level of welcome/customer service and inspiring team members to adhere to world-class welcome/customer service standards;
• Being a leader within the team and taking a proactive approach to problems;
• Undertaking Duty Management cover as part of a rota along with regular weekend working. Taking responsibility for opening and closing and security of buildings as well as implementing emergency procedures when required;
• Adhering to the sale of alcohol legislation.

SCOPE OF JOB

People Management
• Not a line manager; however, will have a supervisory and leadership role within the Retail team;
• To support team members with CoreHR system;
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g., Regional Retail Manager North West);
• Will work closely with suppliers and outside contractors;
• Will have regular (daily) interaction with members of the public.

Finance Management
• Not a budget-holder however will be expected to take responsibility for effective management of Trust resources in the allocated areas;
• Share Cash Handling/Reconciliation duties with other senior staff, as appointed by VSM-Retail;
• Train staff in EPOS and cash handling/reconciliation as required;
• To assist the VSM-Retail with accurate stock control procedures (write-off/wastage etc.), stock taking and delivery discrepancies.

Health & Safety, Food Safety, the Environment:
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health & Safety and Environment policies and guidelines, Food Safety legislations and procedures including Waste Disposal and Allergens;
• To record and report all accidents within the location, adhering to Trust procedures;
• To assist VSM-Retail in maintaining appropriate SSoW records are regularly updated;
• To assist VSM-Retail establish and maintain location housekeeping schedules;
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees;
• To promote and encourage environmental improvement initiatives as appropriate within the property.

As part of the team which cares for outdoor spaces in the Trust’s care in North Perthshire, a Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.
You will share your enthusiasm for the outdoors and passion for the countryside with the visitors who come to explore these popular properties in North Perthshire.
You will work out in the landscape, on walking routes, in our parking areas, across our sites in North Perthshire (Dunkeld, the Hermitage, Killiecrankie, Linn of Tummel and Craigower Hill), acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.
You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Trust for Scotland sites.
You will contribute to the long-term sustainability of North Perthshire Ranger service through income generated at paid-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

As Caretaker you will support the Facilities team ensuring that the needs of our visitors, colleagues, and tenants are met and that day-to-day operations at Dalkeith Country Park run smoothly with emergencies being responded to effectively. In addition, you will carry out small maintenance jobs and liaise with contractors on bigger jobs.

This is a hugely varied, rewarding, and exciting role. No two days are the same and you will be “hands on” in every aspect of park activity! Watch this short video to hear first-hand what makes this such a unique and interesting place to work: https://www.youtube.com/watch?v=DX5eLTOzL0g.

• Do you have caretaking experience?
• Can you engage with a wide range of people?
• Are you organised, flexible, and able to use your initiative?

Shifts are 7.30am to 6.30pm on a 4 on 4 off basis, with average hours being 35 – 40 per week. Additional cover for holidays and sickness may be required. A full UK driving licence is essential. Supervisory experience will be an advantage.

Interested? Please email your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

Closing date for applications is 27 September.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Science Communicators to deliver science engagement for our audiences (education, public and corporate visitors) across all 3 floors of our Science Galleries and other venues as required. Our Science Galleries are home to a wide range of interactive exhibits, and are a fun and active environment full of creativity, curiosity, and learning.

A key aspect of this role is to engage visitors, making them feel safe and welcome, and to communicate scientific concepts accurately, asking questions related to exhibits, provoking discussion, explaining scientific concepts, and making links to visitors’ everyday experiences whilst providing 5-star customer service.

We are looking for people who are motivated to inspire and challenge others with science, have a passion for learning and experience of working with the public, children and community groups. Who have excellent interpersonal and communication skills and enjoy working with people. Who are inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

Hours: Monday to Friday, 9am-5pm
Duration: Permanent

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 180 staff. This former floating palace of Queen Elizabeth II, attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors and this dedication to excellence has led to the Royal Yacht being rated again as Tripadvisor’s Best UK Attraction and the top 1% in the world in its category.

We are looking for an exceptional Administrator to join our Visitor Experience team. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and the wider business, to operate effectively.

Company benefits include:
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
– Performance and loyalty payment scheme
– 10% employer pension contribution (no employee contribution)
– Free car parking for staff
– Life Assurance
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

To excel in this role, you will need: strong communication skills; an eye for detail; good organisational skills, a positive and flexible approach when managing a busy and varied workload.

Tasks may include: coordinating bookings, maintaining supplier lists, providing administrative support for various initiatives, and handling departmental recruitment activities.

How to Apply:

Please send your CV, and an email, telling us a bit about yourself and why you are interested in joining us to: sarah.thomson@tryb.co.uk

Closing date: Ongoing

No agencies please.

Thank you for your interest in the post of Admissions Coordinator with Historic Environment Scotland, based at Longmore House, Edinburgh. This is a permanent and pensionable appointment.

As Admissions Coordinator, you will be part of a busy team, led by the Senior Groups and Admissions Manager. The role is customer service focussed and will involve daily interaction via email and by phone, dealing with visitor enquiries.

For further information about the role, what we offer and how to apply, please visit our website.

Please note that the application deadline is midday on Monday 18 September.

KEY PURPOSE

Arduaine Garden requires qualified/ experienced gardeners to work closely with the Head Gardener and Assistant Head Gardener to restore and redevelop the garden after a project to remove the entire Larch shelterbelt due to Phytophthora ramorum and a secondary project to clear up storm damage and remove wind vulnerable trees from the remaining woodland.

CONTEXT

Arduaine Garden was established in 1898 by Ethel and James Arthur Campbell and is renowned for its nationally important collection of Rhododendron species, many of which were collected at the beginning of the last century. Arduaine grows a broad range of plants from all around the world including many tender plants which thrive in the garden’s mild climate, influenced by warm Atlantic currents. The garden covers 20 acres, divided into two main areas, a semi formal garden of shrub beds, mixed borders, lawns and ponds and an informal woodland garden.
In 1971 the garden was acquired by nurserymen, Edmund and Harry Wright. The brothers greatly improved the infrastructure of the garden and added to the existing Rhododendron collection before donating the garden to the National Trust for Scotland in 1992.
The garden regularly attracts 15000 visitors a year and is about to reopen after a period of temporary closure in order to facilitate the completion of the Shelterbelt Restoration project and additional arboricultural work relating to the project.
The Shelterbelt Restoration Project felling stage is now complete and over 1000 mature Japanese Larch have been removed after an outbreak of Phytophthora ramorum. Strategic felling to remove wind vulnerable trees and clear up of storm damage sustained in early 2022 has been carried out and the project is now entering its restoration phase. The restoration phase will be particularly intense over the next 2 years and extra gardening staff are required to assist the core garden staff during this time.