Visitor Services

Visitor Experience Team – Catering

We are now looking for new members of our seasonal team to work across the museum in 2024!
If you enjoy history & heritage, meeting people, and providing outstanding customer service then this could be the job for you!
We are looking for full / part time team members to join our Café team, our Visitor Services Team, and our Historical Interpretation Team from mid-March – end of October, working on a flexible rota basis.

This is a seasonal post from 12th March 2024 to 31st October 2024, with training starting from the 12th of March. We can offer a variety of shift patterns and flexible hours and applicants are able to work across multiple posts if desired.

You can view the full job description & apply online by visiting our website linked below.

Reservations and Relationship Executive

Join our team as a Reservations and Relationship Executive at the Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As our Reservations and Relationship Executive you will deliver high quality guest service as you answer all booking enquiries and act as a key client contact during all pre-event/ workshop communications.

Using your networking and communication skills you will strengthen ties with local businesses, manage relationships with the travel trade, and engage with coaches for market insights and encourage repeat business. This role also involves active participation in networking events, making active sales calls and contributing creative skills to assist marketing in generating content.

We are looking for someone that is passionate about enhancing the centre’s local presence and achieving strategic objectives through effective relationship-building and creative collaboration.

You will be confident in preparing reports and invoices from a sales system. Sales and customer relationship experience is desirable.

We are looking for a team member with sparkle and passion, that is genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…
Contract: 35 hours available. Permanent Contract. Weekends & Bank Holidays included. Must be available to work Fridays.

Salary: £12.00 per hour

Need more inspiration to apply? Here’s what our current team think about working at the Loch Ness Centre in our October 2023 survey: 100% of the team recommend the Loch Ness Centre as a great place to work.

We look forward to reviewing your application!

Guest Services Team Member

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

When you join the team at The Loch Ness Centre we will invest in your career.

We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…
Contract: Fixed term contracts available from March to October with variable hours available per week.

Salary: £12.00 per hour

Need more inspiration to apply? Heres what our current team think about working at the Loch Ness Centre in our October 2023 survey: 100% of the team recommend the Loch Ness Centre as a great place to work.

We look forward to reviewing your application!

Mercat Tours Storyteller Tour Guide

New Year, New Job – Join our Mercat Team!

Share your passion for Scotlands past; story by story, step by step.

Your Skills and Strengths;

– Passion for history, culture and Edinburgh!
– Excellent communication skills
– Friendly, energetic and helpful
– Responsible, reliable and trustworthy
– Thrives working in a team
– Adaptable and resourceful
– Passion for high quality product and visitor experience
– Commitment to be the best you can be
– Sense of humour!

Benefits;

Your personal development and training are core to your time with Mercat

– £15.03 pr/hr – REAL Living Wage + for all
– Permanent, secure contracts – no fixed term or ‘zero hour’
– Guaranteed annualised pay
– Flexible working incl WFH and jobshare options
– Fair Work Employer
– Home Office Sponsorship License for Skilled Worker Visa applicants
– Personal development and training plan
– Access to Bike to Work scheme
– Access to ASVA card
– Interest free loans on travel e.g. annual bus pass
– Trained Mental Health First Aiders onsite
– Employee Assistance Programme with 24/7 confidential support for you and your families
– Income Protection Insurance Cover
– Three Team Action Groups to shape company direction and – activity – Wellbeing, Development and Green
– Use of company holiday home in Birnam, Perthshire
– Annual profit-share bonus

A Warm Welcome for Everyone
Mercat Tours promises to provide valued Living Wage jobs and make diversity, equity, and inclusion part of everything we do – from the team we nurture, the visitors we welcome and history we share.

Were responsible for all the choices we make – how we run our business, spend our money and mindful that our team is representative of our visitors. We want to create a sense of belonging for everyone at Mercat and will keep working hard to review and achieve this. Thank you for wanting to be a part of our community.

Purpose and Role;
– Give history a damn good telling
– Deliver authentic, high quality walking tours for our visitors, helping to create memorable moments
– Represent Mercat Tours and our city in a positive, professional manner
– Responsible for visitor safety and security
– Work as a positive, supportive member of our great team
– Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Details;
– Permanent role
– Part-time, flexible hours
– Guaranteed hours, approx 15-20hr pr wk
– Shifts vary in length from 2 to 7hrs per day
– Working hours 9am – 10pm
– Working week Monday to Sunday
– 3 month probationary period
– We are a Living Wage employer

Audition Process

We want you to feel comfy, confident and at your best when we meet. Get in touch to help us understand how we can meet your needs and give you a warm welcome.

Stage 1: Successful applicants will be called by for an initial ‘meet the team’ chat by phone
Stage 2: Invitation to an interview and audition where you’ll be asked to tell a story, provided in advance
Stage 3: Successful interviewees will be called for a second audition and storytelling workshop (approximate duration 2.5 hours) date to be confirmed after audition stage.
Stage 4: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.

Areas covered in training;
– Initial induction sessions to teach and develop guiding skills
– Storytelling practice with fellow trainees; peer to peer and online
– As skills progress, trainees share tours for the public supported by experienced Storytellers
– Full H&S, fire and first aid procedures

Tour Guide (Walking Tours)

Share your knowledge and pride for Edinburgh, the city we love!

If you are a travel enthusiast, a history buff and you enjoy meeting people from around the world, consider joining All-Star Guides as our tour guide.

Who we are
All-Star Guides was established in March 2020 (we know, great timing!)

We offer private and group walking tours of Edinburgh, combining historic accuracy and dramatic delivery. We don’t believe in jump scares, we don’t wear costumes, and we don’t offer ghost tours. Instead, we tell people how ghost stories are born.

As our guide, you will receive full and paid training, and we will work together to ensure you can make our tour your own, adding your own spin and personality to the delivery.

What we are looking for
We are looking for outgoing, enthusiastic and engaging individuals, who love meeting people and show them around Edinburgh.
You will have a good knowledge of Edinburgh’s and Scotland’s history and you will be sharing it with groups of up to 30 people. You will be talking about the history, culture and heritage of the city and you will be fully trained to provide a memorable experience that our visitors will carry with them forever.
You will be following an established itinerary with punctuality, but will not hesitate to make changes where necessary.
You will offer relevant suggestions to travellers on restaurants, souvenirs, shopping and more.
You will be open-minded and flexible to all things that come your way.

Essential Skills
Fluency in English
Excellent customer service and interpersonal skills
Ability to work under pressure, in loud streets when surrounded by large groups of people
Prior tour management and/or group-leading experience
Flexible to work evenings, weekends and holidays as required
Ability to walk and speak for extended duration of time
Punctual, responsible and customer-oriented mindset
Any extra languages will be a plus

Additional Benefits
Full and paid Guide training
ASVA passes
Flexible schedule
Tips
Job Type: Freelance

Application deadline: 19/01/2024
Reference ID: Tour Guide Vacancy

General Manager

OI PEASANTS! WE’RE RECRUITING… Fancy leading an attraction and being responsible for outrageous behaviour in order to create an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated and dynamic to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

In this full-time permanent role, you’ll report to the Regional Director for the UK & Ireland. The key aim of this role is to deliver the financial targets for the attraction whilst maintaining the brand standards of presentation and operation daily. You will work with our mischievous marketing team to create and execute a marketing strategy which drives visitor volume to the Dungeon. Critical to this role will be your ability to lead and motivate the team to ensure excellent standards of guest service, presentation, and maintenance.

Key responsibilities for this role, apart from causing outrage, will include producing and working to a business plan across the year which is designed to ensure delivery of annual profit targets. You will be responsible for financial planning and forecasting of revenue streams; implementing strategies in commercial areas including retail, photography and events and working closely with the brand and attraction marketing teams (did we say mischievous?) to support and drive these functions.

Qualifications & Experience

You’ll have a flair for networking, communicating, and building strong, lasting relationships across the business.
Have significant management experience at a senior level in a complex, multi-functional commercial business, preferably in the attraction/tourism field.
Possess excellent commercial and financial acumen as well as a real creative and unique flair.
Have excellent communication and motivational skills, a real passion for this business and the ability to manage relationships across a diverse range of stakeholders.
Experience in ensuring safety is paramount and managing operational budgets and reviewing and updating operational procedures.
Benefits

Alongside helping to bring Scotland’s darkest historic events back to life, you’ll also receive a competitive package, which includes:

A non-contractual discretionary company bonus
Company share option plan
33 days holiday including bank holidays
Private Medical Insurance (Single Cover)
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme

Brand Home Guide

Caol Ila Visitor Centre

Permanent, full-time

We have an outstanding opportunity to join our dedicated team at our Caol Ila Visitor Center as a Brand Home Guide.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

This role will require weekend and evening work.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Membership discounts and product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

The Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you.

Seasonal Vacancies

Have you ever wondered what life is like behind the scenes in Scone Palace?

We are currently recruiting for a number of exciting roles; join us at our 2024 recruitment day on Tuesday 30th January where you will have a chance to meet with the team and have a chat about what role might suit you. Whether you are interested in Hospitality, Housekeeping, Guiding or Retail we are sure there is something for everyone.

Drop in on the day between 2pm – 7pm or contact anne@scone-palace.co.uk to register your interest to join the team for the 2024 season.

What you need to know
The Palace opens to visitors between 29th March – 31st October and is open 7 days a week, therefore weekend working will be required. Flexible shifts are available.
Seasonal vacancies for the following roles: Hospitality, Retail, Housekeeping, Guiding & Ticket sales plus Visitor Operations Management.

Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. We offer sociable working hours and the chance to work in a unique and varied business. If you are a people person, enthusiastic about delivering an excellent customer experience, we would love to meet you.

Dual Monument Manager – Stanley Mills & Meigle Museum

Your role of Monument Manager of Stanley Mills (PH1 4QE) and Meigle Sculptured Stone Museum (PH12 8SB) will be a part year permanent position (April-September annually). The likely start date for this role is in March 2024.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stanley Mills and Meigle Sculptured Stone Museum during the season. You can view the full job description & apply on-line by visiting our website at https://applications.historicenvironment.scot/

Whilst Meigle’s intimate Sculptured Stone Museum provides a sharp contrast to the voluminous Stanley Mills, both properties provide opportunities to widen our appeal and our audience. Stanley has community, educational and exhibition spaces which can support learning and volunteer engagement. Both sites are located within communities.

You will work with a wider team of seven other Managers (including one Roving Manager), reporting to the Central Mid District Visitor and Community Manager. The district is comprised of twenty-six monuments, of which ten are staffed (including Doune Castle). Other staffed properties within the District include Castle Campbell, Dunblane Cathedral, Elcho Castle, Huntingtower Castle, Inchmahome Priory, Lochleven Castle, Meigle Sculptured Stone Museum, Stanley Mills and St Serfs Church.

Benefits of working with HES

– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata in line with hours/length of contract)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Retail/Admission Assistants – Stirling Castle

Your role of Admissions or Retail Assistant with Historic Environment Scotland based at Stirling Castle will be a part year permanent position with a likely start date in March 2024 and will run until September 2024. You can view the full job description & apply on-line by visiting our website at https://applications.historicenvironment.scot/

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a remarkable view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world through proactive selling of retail products. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle during the summer season.

These posts sit within the admissions team within Stirling Castle, working closely with members of the castle’s retail and guiding team, to deliver a seamless visitor experience across the castle. This will involve roles such as selling tickets and promoting memberships, greeting visitors and working in the car park.

Stirling Castle staff pride themselves on delivering a first-class service. We have welcomed over 450,000 visitors from April – December 2023, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2024.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Benefits of working with HES
– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata for employees)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Stewards – Central East/West/Mid (various locations)

Your role of Steward with Historic Environment Scotland will be a seasonal or part year permanent position up until end of September 24, please see overview of role for full job description at various locations on our web site. The likely start date for this role is Mid-March 2024.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to visit our sites during the season.

A role that will enable you as part of the Visitor & Community team help visitors create memories to last a lifetime at these fantastic properties.

Benefits of working with HES

– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata for employees)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Storyteller

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Storyteller to join our team. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver exceptional guest engagement across the attraction and work as a team to provide guests with a friendly welcome.

Using a mix of expert knowledge and humour you would be hosting, creating and delivering a memorable experience for every guest. You should have experience of performing to and engaging with an audience, working with the public and proficient use of till systems.

We are passionate about our attraction and are looking for the right people to help us drive our business forward in a competitive marketplace. In return, we offer:
• Flexible working options with a variety of shifts patterns
• Mental health first aiders on site as well as access to 24/7 Employee assistance program
• Free breakfast club
• Wellness committee – monthly wellness events for team
• Continued training for personal development
• ASVA passes
• Matching the Real Living Wage Foundation
• Discounts in retail and café offering
• Plus more…

Contract: 8 – 24 hours per week available. Fixed Term (January 2024 -September 2024) Contract. Weekends & Bank Holidays included. You must be available at weekends, early mornings, late nights and bank holidays

Salary: Starting rate of £11.44 per hour which can increase to £12.00 per hour following training completion.

A full Job Description can be downloaded from our website.

If you wish to apply we ask that along with your CV and cover letter please include a 30 second video telling us about yourself and why you want to work with us.

If you do not hear from us within 2 weeks of the closing date, then unfortunately, on this occasion, you will not have been selected for an interview – but we wish you well in your future career.

The closing date for this post is 14th of January 2024.

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