Visitor Services

JOB PURPOSE
To provide operational coordination and supervision of retail, learning, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

OVERVIEW OF THE POST

To provide a wide-range of services to support Almond Valley and also its visitors. The role is made up of three parts, one is to ensure that the site rides (train and tractor) operate to the advertised timetables; two is to ensure the cleanliness of the site is maintained; and three is to provide basic maintenance support to the maintenance team.
Due to the nature of this role the successful candidate needs to be over the age of 21 and hold a valid full UK driving license.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated tidy team team is made up of three team members, who work in shifts to ensure the cleanliness of the site, this team operates the rides on site. This role also works closely with the Facilities Manager, who ensures the maintenance and landscaping of the site is completed.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

Customer Experience & Ride
• To open and close the various play areas and rides around the site, ensuring they are safe for the visitors to operate and the site is left secure at night.
• Meeting customers face to face and answering their questions
• Advising customer of routes around the site
• Board passengers onto the tractor and trailer and the train rides
• Drive the narrow gauge train and the tractor and trailer on a dedicated route around the site.

Site Cleanliness
• To carry out appropriate cleaning of areas as directed by the Operations Manager
• Housekeeping, maintaining public and retail areas are suitable tidy, including toilets, hand wash stations and play areas.
• To take responsibility for the removal of rubbish from the site litter bins on a regular basis and to litter pick and remove any items of rubbish left on site.

Maintenance Tasks
• To carry out planned necessary maintenance of areas as directed by either the Operations Manager or Facilities Manager
• Carry our appropriate general repairs, and maintenance of areas as requested by Management

Health and Safety
• To ensure that the Railway Handbook is followed while operating on the train or tracks
• To follow practices and procedures while operating the tractor and tailor.
• To carry out daily and weekly compliance checks on play equipment around the site.
• While undertaking the maintenance tasks, procedures are followed relating to the task being carried out.
• To ensure site meets with Health and Safety legislation in liaison with the Operations Manager.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and our policies and procedures.
• To comply with necessary Health and Safety guides and procedures
• Report all instances of damage and wear and tear issues promptly to the Operations Manager

General
• As and where necessary to wearing the correct uniform, name badge, or PPE.
• Working harmony with all other departments
• Represent Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Planetarium Presenter to deliver high quality planetarium experiences for a variety of audiences and act as a champion of science communication. The post holder will support the Planetarium Coordinator with day to day operations, and will have sole responsibility for special evening planetarium events.

The successful candidate will be confident with excellent interpersonal and communication skills, with a demonstrable interest in astronomy, either academic, amateur, or science communication. You will have experience of working with the public, children and community groups, and will be inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description below and visit the Jobs and Volunteering section of our website to apply.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Come and join our team. Permanent and seasonal opportunities.
Tour Guide Crew member – Permanent Full Time Salary £25k+ pa
General Crew Member – Seasonal Full Time and Seasonal Part Time £13 per hr

Weekend working essential and occasional evening shifts required.
Experience in hospitality preferred.
Full training will commence 4th March 2024

For more info, email Debi@cruiselochness.com

Based at City Art Centre, the Curator – Temporary (12 months fixed term) develops, manages and curates programmes of art exhibitions and collection displays for a variety of different audiences. They are part of a team which manages the policies, strategies, objectives and targets for the core areas of interpretation, care and development of the Council’s Museums and Galleries collections and exhibitions, which include Recognised Collections of National Significance.

This post is subject to a basic disclosure check.

MAJOR TASKS/JOB ACTIVITIES

Develops, manages and curates programmes of exhibitions and collection displays for a variety of different audiences.
Undertakes a programme of professional research into exhibitions and collections.
Devises interpretation and information for exhibitions and collections.
Manages exhibitions and loans contracts, adhering to the procedures for insurance, transportation, loan agreements, condition reports, environmental conditions and security.
Provides specialist advice on care and interpretation of exhibitions and the fine art collection to public programmes, retail, visitor services and other curatorial colleagues.
Assists with the physical and preventative care, documentation and digitisation of exhibitions and collections.
Seeks feedback from stakeholders and undertakes post-project evaluations in order to contribute to the improvement of the service.
Manages and processes exhibition proposal submissions.
Sources external exhibitions and initiates partnership projects with artists and other organisations.
Cares for the collections according to professional standards and requirements.
Develops collections, including managing the process of acquisitions through auctions or private sale.
Manages schemes which widen access to collections externally.

Requirements
EXPERIENCE

Experience of creating and co-producing exhibitions for and with people of all ages and abilities
Experience of interpreting collections for a range of audiences with diverse access needs
Experience of engaging audiences with collections through in-person and digital exhibitions, events and publications
Experience of working in partnership with local authorities, third party organisations, and other museums and galleries on development of projects, programmes and exhibitions
Experience of providing curatorial and professional advice for a range of stakeholders
KNOWLEDGE, SKILLS AND UNDERSTANDING

Excellent communication and inter-personal skills
Ability to work independently and as part of a team
Understanding of best practice collections management procedures and sectoral standards i.e. Museum Accreditation
Knowledge of caring for and developing collections
Ability to deal with enquiries from visitors, researchers and users
Demonstrable skill in managing projects and budgets
Understanding of health and safety policies for people and collection items
QUALIFICATIONS

University degree in museum or heritage studies, or equivalent
JOB SPECIFIC REQUIREMENTS

Observance of Council policies and Museums Association Code of Ethics
Understanding of guidelines, legislation and policies relating to the care, development and management of artworks and artefacts including loans, transportation and insurance
Ability to work across Council departments and with external partners, stakeholders, community groups and third party organisations in the successful delivery of service objectives
Ability to share resources by working with Council colleagues and external local and national institutions in the delivery of exhibitions and projects
Responsibilities
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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