Visitor Services

Brand Home Lead Guide
Glen Ord Visitor Centre

Full-Time – Annualised Hours  

 

Closing Date – 16th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Glen Ord Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be phenomenal if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Additional Job Description
Brand Home Guide 

Clynelsih Visitor Centre

Permanent – Full time

Closing Date: 16th January 2022

About Us

  This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

This is an exciting opportunity to join the hardworking team at our Clynelish Visitor Centre as a Brand Home Guide. 
  
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

Please note this role is a permeant full-time contract comprised of 1983.6 annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You 

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Cardhu distillery.  

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility. 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. 

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

   

CHARACTER IS EVERYTHING 

Assistant Compliance Manager

Clynelish Visitor Centre

Permanent – Full Time

Closing date – 23rd January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Clynelish is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing diligent and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver world-class service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with Distillery operations team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Additional Job Description
Brand Home Lead Guide
Dalwhinnie Visitor Centre

Full-Time – Annualised Hours  

 

Closing Date – 16th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be phenomenal if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

We are looking for an experienced and talented customer focused manager to join us at our fantastic garden properties Crarae and Arduaine.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience. The role will be based at Crarae gardens but will involve regular shifts at Arduaine Gardens.

• Crarae Garden was created in 1912 by Lady Grace Campbell, the aunt of intrepid plant hunter Reginald Farrer, who sourced trees and shrubs from China, Nepal and Tibet. The garden hosts an amazingly varied collection of trees, some champions of their species, and a National Collection of southern beech. The site consists of gardens and Visitor Centre.
• Arduaine is a twenty-acre coastal garden situated on the southern slope of a promontory beside the Sound of Jura, twenty miles south of Oban and just off the A816. The National Trust for Scotland was gifted the garden by Edmund and Harry Wright in 1992. Arduaine is well-known in rhododendron circles for its wonderful collection of species and hybrids, many of which are considered tender elsewhere and grow largely under the canopy of mature Japanese larch.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience at your properties. Delivering performance standards and targets to ensure enjoyment of the properties by visitors and members is maximized and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. The role works closely with the Head Gardener, Arduaine and Head Gardener, Crarae.

The Visitor Services team in Central region manage public access and safety across 92,000 ha of forests, urban woodland, open hill and agricultural land. The geographically diverse holding includes 112 managed trails, 1 visitor centre and around 40 urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually.

West Calder:
We are looking for an enthusiastic, practical and proactive Community Ranger to join the team based at West Calder. This role is varied and exciting, covering a range of sites and communities in eastern central Scotland, including existing forest blocks, urban woodlands and newly establishing forests on reclaimed sites.

Clydebank:
There is an exciting opportunity to join FLS as a Community Ranger based in Clydebank. The post covers various communities and sites around Glasgow – such as Cuningar Loop woodland park. We are looking for an enthusiastic, practical and proactive individual who would be eager to engage with a wide range of user groups across the area to facilitate access to our forests and green spaces.

You will work with colleagues to provide a high quality visitor experience, in a safe and cost effective way.

You will act as a first point of contact for neighbours, community groups and stakeholders, so excellent communication skills are essential for the role.

Community Rangers work with managers to specify and monitor routine maintenance work for sites across the Region while liaising with colleagues to ensure standards are met.

An important part of this role is to encourage community groups, schools and missing audiences to make use of the woodlands in your beat. You will plan this community engagement, working closely with the Area Visitor Services Manager and the rest of the beat team. This engagement should be through face to face meetings, continuous professional development, first visits, events programmes and interpretation and use of communication such as press, web and newsletters.

Main Duties
• Work positively and proactively with customers, stakeholders, communities, neighbours, businesses and partners;
• Deal promptly and helpfully with any enquiries and complaints;
• Develop strong and positive relationships across the region and promote excellent internal communications;
• Provide support to the wider team, including Operations and the Area Land Agent, carrying out site visits and providing reports as necessary;
• Specify and monitor routine safety checks for your sites; support colleagues as necessary to carry out these checks;
• Support the AVSM by contributing to work plans and public access management plans as needed and work closely with delivery colleagues to get this work done;
• Facilitate visits and events for schools, communities and wider user groups;
• Represent FLS at community, business, partner and stakeholder meetings.

Forestry and Land Scotland (FLS) is an agency of the Scottish Government. We manage Scotland’s Forests and Land on behalf of the Scottish Ministers.

FLS Central region covers 92,000ha of forests stretching from the Atlantic oak woodlands on Cowal in the West, across Loch Lomond and Trossachs National Park to the recreational pinewoods of Fife. The region includes lowland raised bogs and former coal sites within the southern central belt area.

The Visitor Services Team is responsible for providing a high quality visitor experience through the management of recreational facilities and engagement with visitors, lease holders and event organisers and participants.

The Visitor Services team manage public access and safety across the geographically diverse holding, including 112 managed trails, 1 visitor centre and 40 urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually.

Working with a small team, you will manage a diverse range of sites. This includes Carron Valley, the Whitelee windfarm, and Kilpatrick hills, along with urban woodlands around Glasgow – including Cuningar Loop. You will work with colleagues to provide a high quality visitor experience, in a safe and cost effective way. Part of the role is to encourage new audiences to our sites, including newly established sites across the central belt, while working with neighbours, groups and communities to enhance visitor experience.

You will build working relationships with partners to develop and oversee infrastructure projects.

Occasional evening, weekend and public holiday work is a requirement for the role.

Main Duties
– Work positively and proactively with customers, stakeholders, communities, businesses and partners;
– Represent FLS at community, business, partner and stakeholder meetings;
– Deal promptly and helpfully with any enquiries and complaints;
– Develop strong and positive relationships across the region and promote excellent internal communications;
– In line with national strategy and regional plans seek out new ideas, opportunities and projects to develop the business within your area: revenue opportunities, partnerships and enhanced experiences;
– Specify and monitor routine safety checks for your sites; support colleagues as necessary to carry out these checks;
– Specify and monitor routine maintenance work for your sites; liaise with colleagues to support standards;
– Specify project work for your sites to maintain and develop high quality recreation facilities: create work plans as needed and work closely with delivery colleagues to get this work done;
– Manage your local visitor services staff by agreeing clear responsibilities and work
programmes, in line with regional and national priorities;
– Promote a high level of customer focus and high standards of delivery amongst staff;
– Monitor and support skills and knowledge development for staff, through coaching and access to training; and
– Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice.