Visitor Services

JOB PURPOSE
St Abb’s Head is one of the most heavily designated natural and cultural heritage sites in the UK, including a National Nature Reserve, two Sites of Special Scientific Interest, two Special Areas of Conservation, a Special Protection Area, two Geological Conservation Review sites, and three Scheduled Monuments.

The property is internationally important for breeding seabirds and species rich grasslands and breeding grey seals as well as being home to a wide range of other wildlife. This along with the stunning coastal landscape means it is a regionally important tourist attraction which attracts over 60,000 visitors annually.

We are looking for someone to join our team, to maximise our visitors’ enjoyment of this special National Nature Reserve; maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in welcoming visitors and running events making the property the best possible place to visit and work.

JOB PURPOSE
To maximise our visitors’ enjoyment of Preston Mill & Phantassie Doocot by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming all visitors to the site and processing their bookings, admissions, retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and groups, aiding with specific needs in a warm and efficient manner.
• Stock-rotation and merchandising to promote and maximize sales in the shop.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.
Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/ purchase/ membership / order in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site and the local area.
• Proactively engaging visitors in the stories and history of the site including guiding and providing tours.
• Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

JOB PURPOSE
To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members; deliver appropriate admissions procedures; and provide general visitor information.
To provide operational coordination of retail, admissions, visitor services, and events when required at Branklyn Garden in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
A key aspect of this role it to support the commercial performance of the retail section at Branklyn Garden by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Branklyn Garden.
Please note that the job involves four shifts of 3.5 hours on four different days and requires some flexibility. A weekend shift may also be expected.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth and Kinross and help generate the income that enables us to care for Branklyn Gardens.

Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in tearoom presentation and effective behind-the-scenes processes.

JOB PURPOSE
To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.
To provide operational coordination of retail, admissions, visitor services, and events when required at Culross Palace in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

A key aspect of this role it to support the commercial performance of the retail offer at Culross Palace by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Culross Palace.

JOB PURPOSE

To maximise our visitor’s enjoyment at the Battle of Bannockburn by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Visitor Experience
• Welcoming visitors to the site and processing their admission/retail purchases in a friendly and knowledgeable manner.
• Delivering both indoor and outdoor tours, including the use of audio-visual equipment.
• Developing a strong historical knowledge of the site and wider area.
• Delivering our award-winning formal learning programme when required.
• Ensuring all day-to-day tasks are completed to a high standard including stock management, cleaning, record keeping, and aiding customer enquiries.

Pulteney Distillery Tour Guide

Wick was once known as the herring capital of Europe. Yet while the herring shoals may be long gone from this rugged northern coastline, the spirit of that seafaring past lives on in the form of Old Pulteney Single Malt Scotch Whisky – long renowned as The Maritime Malt.

Are you enthusiastic and passionate about people, whisky, and heritage?

If so, an exciting opportunity has arisen to join our small and friendly Visitor Centre Team as a Seasonal Tour Guide

This customer facing role is suited to someone who thrives on delivering excellent customer service.

Duties will include

• Welcoming visitors to the distillery and delivering engaging and informative tours of the production area
• Hosting whisky tastings
• Working in our distillery shop
• Cash handling
• Dealing with customer enquiries
• Deliver a high standard of general good housekeeping.