Retail

Scottish Canals is looking for a new Retail and Admissions Assistant at The Falkirk Wheel!

We are looking for a passionate, enthusiastic, and motivated individual to join our fantastic Retail & Admissions team at The Falkirk Wheel.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink, boating and outdoor activities, then this could be the perfect job for you.

From welcoming thousands of local and international visitors, to supplying information on what we have to offer and local attractions, serving customers and spending time both in and outdoors, our Retail and Admissions Assistants enjoy a wide range of fun and exciting responsibilities.

You will play a pivotal role in ensuring our visitors receive exceptional experiences on every visit, from selling tickets for our boat trips and activities, retail items from our gift shop and responding to general enquiries by telephone and email, every task you complete will contribute towards our Visit Scotland star rating.

Uniform and training will be provided, with further personal development opportunities available. Generous staff discounts available across food and beverage and retail items, free parking on site as well as access to Scottish Canals benefits portal.

Key Duties include:
• Greeting customers, providing a warm welcome
• Assisting customers with their enquiries and needs
• Providing information about Falkirk Wheel and local products and services
• Processing sales transactions and handling payments and refunds for boat trip tickets and gift shop purchases (cash, voucher and card)
• Maintaining cleanliness and organisation of the retail area
• Responding to email and telephone enquiries
• Upselling products to customers to maximise sales (all profits are reinvested back into the canal network for future generations to enjoy)
• Stocking shelves and maintaining inventory levels
• Adhering to Scottish Canals policies
• Contributing to one-off special events
• Collaborating with the wider team to ensure Falkirk Wheel operations run smoothly

To be successful you will have:
• Excellent interpersonal skills
• Good number skills
• A real enjoyment for dealing with the public
• Experience of using basic computer packages
• Experience of delivering exceptional customer service (not necessarily in retail)
• A confident, friendly, welcoming, helpful, engaging nature
• The drive to work across various disciplines (gift shop, café, tourism, events, etc.)
• Excellent time management and organisational skills
• The ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential.
You will work on a rota basis which will periodically include weekends and bank holidays. Seasonal fluctuations will be reflected in the rota.

Hours: 4-5 days out of 7
Duration: Permanent
Pay: £12.43 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being TripAdvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Shop Supervisor to join our great team.

Working alongside the Shop Manager and Assistant Manager, you will help to supervise the Senior Sales and Sales Assistants in the Retail Team. Duties will include opening and closing procedures for our Gift Shop and Visitor Centre including cash handling, day-to-day organisation of tasks and managing our Online Shop. Most importantly, you will be a role model in delivering five star customer service to all of our Visitors. The majority of your working day will be spent supervising our Gift Shop, Visitor Centre and our on board Fudge Shop, the NAAFI. The candidate will be required to work regular weekends and hours can vary from 8.30am to 6.30pm, working an average 8-hour day. The shop supervisor will also learn our back-office HR system.

The ideal candidate will be a motivational leader, who is passionate and experienced in retailing in a high-quality service environment and looking to progress their career in retail management. In the absence of Shop Management, the supervisor has responsibility for the running of the Retail Team operations. The ideal candidate therefore must be confident and have the ability to use their own initiative to solve problems calmly and professionally. With a can-do flexible attitude and an enthusiastic personality, the ideal candidate will enjoy working with a friendly and welcoming team and engaging with visitors from all over the world. The ideal candidate must have proficient computing skills and be a confident communicator. Specific on the job training will be provided however, experience within a similar role is essential.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement
– Up to one week/5 days pro-rata, long service holiday entitlement
– Life Assurance
– Employee Assistance Programme
– Performance and loyalty payment scheme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel)
– Free car parking for staff

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Shop Supervisor to: recruitment@tryb.co.uk or postal applications to:

Kirsty Sibbald

Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 26/05/23

Interviews: to be confirmed

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

We are looking for a highly organised, logical individual to join our team as an assistant whisky & dry stock manager. Our retail experience offers visitors from all over the globe an opportunity to learn about a world class product in a world class environment. We pride ourselves on delivering exceptional customer service, tailored to individual customers’ needs, in a welcoming and relaxed atmosphere.

What about you?
You will have a proven track record of managing stock in a retail environment, an eye for detail and the ability to keep calm under pressure. Prior experience in the tourism or Scotch whisky industry is not necessary but would be an advantage. You will also be:
-Experienced in the use of specialist stock management/EPOS systems.
-Experienced in all elements of stock administration.
-A confident salesperson with strong commercial awareness.
-An engaging and approachable communicator with a warmth of spirit.
-Adaptable and comfortable in a constantly changing environment.

What will you be doing?
Maximising sales for The Scotch Whisky Experience by ensuring we have plentiful stock of all products and maintaining strong relationships with our suppliers.
Accurately using our IT software, including EPOS and stock management systems.
Undertaking all processes required by retail – ordering, deliveries, invoicing, transfers, end of month procedures, adding new products, etc.
Leading by example ensuring every customer has a memorable experience.
Collaborating with other departments ensuring the seamless running of our business.
Working with our head of retail and operations director to agree the strategic direction of the retail department.
Championing our culture and values in all aspects of your role.

Contract full time, 36.25 hours per week
Hours rota based, includes evenings & weekends
Salary from £25,000 dependent on experience

What about us?
Our vision is to make the world fall in love with Scotch whisky. We are a team of friendly and passionate storytellers who inspire, enthuse, educate and impassion our visitors about Scotch whisky in all that we do. Why not have a look around our website, or to get a better feel for our team’s enthusiasm, expertise and personality, why not read our blog?

Interested? Do you think you have something to bring to our team? We’d love to hear from you! Please send your application including a CV to jobs@scotchwhiskyexperience.co.uk

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. The Botanics Trading Company Ltd is looking to recruit a full – time Retail Assistant to join our Botanics Shop team based in the John Hope Gateway, to support the retail team during the busy summer months.

Applicants should possess excellent customer service skills and have experience of working in a fast-paced retail environment. A friendly outgoing personality, good attention to detail and the ability to work as part of a team are essential.

Successful candidates would be required to work 5 days per week to include some weekend working.

Retail Supervisor will be part of Floors Castle Enterprises and report to the Operations Manager

About us

The estate has been part of the Scottish Borders since 1358. Everything we do, is to ensure that we continue into the next millennium. Through our longevity we have developed deep connections with the land and its people and we are guided by the principle that our operations benefit the health of the environment and the prosperity of local communities. We are not just enduring; we will constantly innovate and grow to maximise the potential of the region and land under our care so we will be a source of inspiration and a model estate for the 21st Century.

Passionate People

It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like Floors Castle. We look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for providing a warm welcome and amazing experiences.

Our Values

Custodians Community Authenticity Drive Warmth

“To understand, improve and develop our natural, heritage and built environments, allowing them to flourish as sustainable businesses capable of making significant contributions to a vibrant Borders community, now and for generations to come.”

Purpose of the role

• To lead on all aspects Floors Castle’s Retail offer for the Apple Shed Gift Shop, Online and the Castle Gift Shop.
• To maximise income and profitability, and to support a distinct identity for the retail offer at Floors Castle.
• To Ensure the success of Floors Castle retail and to meet agreed targets.
• To maintain a positive team ethic.

Key responsibilities
.
• Maximise revenue and profitability working within annual budgetary parameters.
• Ownership and control of the Floors Castle Enterprises Retail budget, in collaboration with the Operations Manager.
• Work towards agreed targets, and motivate your team to do the same.
• To lead a small team in providing the highest possible standard of service.
• Create and manage rotas for both gift shops in line with the demands of the business and in compliance with agreed budgets.
• Report on performance to the Operations Manager.
• To lead on all aspects of stock management and the retail related Tevalis EPOS system.
• Organise and conduct stock takes.
• Ensure retail spaces are excellently merchandised to maximise sales and visitor experience.
• To develop and grow relationships with local and national suppliers to support a unique retail experience at Floors Castle.
• Develop and grow additional revenue streams through E-commerce.
• To work with the Castle Kitchen Team to develop and grow the Floors Food brand.
• To creatively create content for our Social Media channels to promote Floors Castle retail brand and products.
• Devise and implement promotional campaigns in consultation with our marketing team.
• To contribute proactively to the wider Floors Castle Enterprises team, promote events and the wider business.

Hours of Work
Five days from seven, 37.5 hours a week
Through the season the position will be based for two days in the Apple Shed, one day in the Castle Gift Shop and two days office time per week. This is a guideline only, and shop floor time will need to be adapted as the business demands.
Weekend and Bank Holiday working will be required.

Qualities you will possess

• Passion for what you do
• Positive and friendly with a “can do attitude”
• Attention to detail
• Ability to prioritise and organise
• Proactive
• Take responsibility for yourself
• Excellent Customer Service Skills
• Confident to make decisions and to stand by them
• Flexibility
• Excellent communicator
• Excellent personnel management
• A sense of fun!

What do you need to be successful?

• Previous experience of retail operations is essential.
• Proven experience in retail or in a related supervisory or management position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• A willingness to learn and the ability to develop new skills.
• Confident with IT and software packages, including good Excel skills.

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

Please complete the attached form and send it with your CV to shop@camera-obscura.co.uk

V&A Dundee is Scotland’s design museum, and our mission is to inspire and empower through design.

We champion designers and our retail operation is a platform for Scottish and international designers alike. To fulfil our vision and become a more sustainable organisation for the long term, we plan to grow and diversify our income and maximise commercial opportunities to support our public-facing design program.

To achieve this V&A Dundee is in the process of developing a new destination design store, onsite and online, growing traffic and sales nationally and internationally. The intention is that it will become a platform for great design and a place to celebrate designers from Scotland and around the world.

The current online store will be updated with an improved user experience, and innovative marketing and promotional initiatives will be developed to build the brand and develop an engaged customer base.

In close collaboration with the Retail Manager and the Director of Operations, the Ecommerce Officer will oversee development and management of the improved ecommerce site, establish and manage new social media and marketing channels for the retail operation to meet KPIs and commercial targets.

Role Profile:

This role sits within the Retail team. You will work as part of the team to build product stories and bring V&A Dundee product narratives to life online and on social media that reflect the varied needs of our audience, for all product ranges.

You will be responsible for managing successful performance against eCommerce KPIs, with accountability for total sales and margins from all online transactions. The role involves working closely with collaborative partners and third-party service providers as well as teams within the organization to deliver engaging content and exceptional user experiences to achieve financial ambitions including conversion and traffic improvements.

You will be responsible for the day-to-day performance, reporting, identifying trends, foreseeing potential issues and viable solutions in relation to trading performance, making appropriate recommendations, and developing action plans as necessary for the retail website & retail specific social media channels.

You will own and deliver the shop website and social channels functionality, usability, and customer engagement to achieve all required KPIs.

Duties and Responsibilities:

Priorities of the role will be determined in line with V&A Dundee business plan – this may include optimising our eCommerce website to reach more customers, achieve conversion targets, reduce bounce rates and pain points in the user journey.

Responsible for preparing communication proposals to the Retail Manager in order to achieve sales targets as outlined in V&A Dundee business plan.

Responsible for SEO, improving search engine rankings and creating a viable online PPC/re-targeting strategy, working with the relevant internal teams.

Responsible for building a retail specific customer database, with Audience and Media colleagues who manage the marketing and communications for V&A Dundee, which involves creating segmented groups to target with different stories, messages and products.

Track and analyse data and sales to report on a regular basis to a variety of stakeholders.

Managing an annual marketing and communications budget, proposing how the budget will be used to optimise major product launches and key seasonal events throughout the year.

Seek the most cost-effective solutions to ensure KPIs are being met.

Use social media channels (specifically for V&A Dundee retail) to establish and engage with new and existing audiences.

Responsible for replying to customer comments, questions and feedback ensuring the appropriate course of action is taken with the ability to tailor responses as and when required.

Build customer groups to segment content messaging and target specific audiences by interest, location and psychographics.

Develop and manage regular retail-specific emails to our audiences, working closely with colleagues in Audience and Media.

Establish a retail-specific V&A Dundee content calendar linked to relevant weekly sales and traffic plans.

Organise and support the photography process of all new products to build a bank of image and video assets to deliver V&A Dundee retail-specific content calendar.

Attend regular meetings with Audience and Media colleagues to align on upcoming promotions, new products, key brand and organisational messaging.

Ensure that the retail-specific website, email correspondence and social media channels are optimised and developed with excellent storytelling ahead of key seasonal campaigns.

Planning future campaigns months in advance, focusing on product launches and other significant and relevant dates.

Creation of engaging content driven communications to launch product stories.

Deadline for applications: no later than 11.59, 07 April 2023. Interviews will take place on 25 April 2023.