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Retail

Visitor Services Supervisor – Retail (Maternity Cover)

JOB PURPOSE
To backfill the existing VSS Retail who will be covering the VSM role during 2022 at Culloden Battlefield. To ensure that the international award-winning shop maintains its high standards, driving income back towards 2019 levels.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a five-star retail experience
• To support the VSM and the retail team in ensuring that the back-office functions, merchandising, rotas and customer service are all delivered to an excellent standard.
• Supervise and motivate retail team members, helping to develop product knowledge, confidence in customer service, and excellent customer service delivery. Support the development of a storytelling culture within the retail team, leading by example through product knowledge and proactive customer engagement.
• Work with NTS retail, IT, marketing and other teams to ensure the smooth running of the retail operation, including stock management and till functions.
• Assist the engagement team in creating social media and marketing content to engage a wide Culloden cluster audience.

Financial Responsibilities (where applicable)
• Not a budget holder however will be expected to take responsibility for effective management of the Trust resource in allocated areas.

Health and Safety
• Ensure health and welfare of property staff, visitors, and volunteers by adhering to the NTS health and safety policies and guidelines, legislation and procedures including waste disposal
• Assist with compliance record keeping

Buying and E-Commerce Assistant

Permanent, Part time position (22.5 hours per week, work pattern negotiable)

Starting Salary £19,500 (Pro-rata)

The Royal Botanic Garden Edinburgh (RBGE) is a 5 star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.

We have an exciting opportunity for a Buying and E-Commerce Assistant to join the team based at our Edinburgh site. You will work closely with the Stock Controller and buying team as well as external suppliers, to analyse sales and place weekly product orders for all sites in line with seasonal demand, so as to maximize retail sales and profitability.

Another key aspect of the role is to oversee the day to day running of the online shop. You will liaise with the retail team on timely fulfillment of customer orders and enquiries as well as assist in the development of the site, including new merchandise categories and product launches, seasonal highlights and offers.

You should possess strong organisational skills and have relevant experience of working in a retail or e-commerce administrative role.  You will have a confident and outgoing personality and the ability to work with both the retail team, external suppliers and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from this page.

Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the POD Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or people@rbge.org.uk by 4pm Friday 26th November

No recruitment agencies please.

Shop Manager

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.  The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years.   There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and an exhibitions shop at Inverleith House.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. you will be responsible for the day-to-day management of a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service.  You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales and delivering excellent visual merchandising standards.  A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post to  recruitment@rbge.org.uk by end of day Sunday 31st October 2021.

Temporary Retail Assistants

From 24th November 2021 to 2nd January 2022

Based in Edinburgh

Salary per hour £9.54, 30 hours per week

(predominantly evening shifts 4pm to 10pm with some day shifts required 10am to 4pm)

The Botanics Trading Company Ltd is looking to appoint temporary sales assistants to support our Christmas at the Botanics light event at the Royal Botanic Garden Edinburgh that runs from November 25th to January 2nd 2022. Applicants should possess excellent customer service skills and experience in a fast paced retail environment. A friendly outgoing personality and good attention to detail are essential. Successful candidates would be required to work evening shifts from 4pm for a maximum of 6 hours per shift to 10pm including some weekends as well as Christmas Eve and Boxing Day.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk by noon on Wednesday 20th October.

If you have not heard from us by Friday 29th October, please assume your application has not been shortlisted.

No recruitment agencies please.

Retail Assistants

The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which embraces four shops, online shop and mail order service, exhibition desks, ticketing and promotional support, product development, buying and stock management for the National Galleries of Scotland.

Each shop is staffed by a small team of Retail Assistants. Working singly or together a Retail Assistant is expected to work flexibly undertaking a range of tasks providing direct services to customers and generally supporting the Shop Manager and/or Supervisor in the efficient running of a Gallery shop with the aim of enhancing the visitor experience, delivering excellent customer service and achieving anticipated sales levels and profit potential.

KEY RESPONSIBILITIES

1. To provide excellent direct customer services including working flexibly undertaking a range of tasks including providing customer information, undertaking counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with the standards and aims and objectives of the NGS.

2. To develop and maintain a thorough knowledge of all products in order to be able to identify features and benefits and introduce appropriate linked sales.

3. To contribute to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

4. To ensure the security of NGS cash, stock, equipment and property within the shop/ticketing area.

5. To maintain the standards of merchandising, display and housekeeping required by the NGS.

6. To carry out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

7. To receive, check and price deliveries and ensure that stock is well maintained and securely stored.

8. To assist the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

Stock & eCommerce Assistant

The role

To manage and oversee retail (and other) stock control, movement and storage; with additional administrative responsibility related to stock management, e-commerce (online shop) and reporting.

This is a permanent position where the working hours are 22.5 hours per week and weekend working will be required.

Some of the things you’ll do:

* Develop and maintain accurate and efficient stock control systems for the retail outlets and stores areas at Edinburgh Zoo, e.g. inputting data onto the retail management system including filing all corresponding paperwork in good order.
* Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation of the Stock Rooms as they become apparent.
* Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
* Maintain an accurate knowledge of stock and locations, arrange the bar-coding/pricing of stock where required and actively be involved in improving storage and stock control systems including stock take.
* Keep all areas tidy and readily accessible by all and supply the shops as required.
* Undertake general housekeeping, such as unpacking, stock replenishment and tidying – particular attention must be paid to fire escape routes and RZSS Sustainability policy.

What we’re looking for:

* You’ll have a good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* Accurate numerical reasoning skills and attention to detail.
* Practical application and knowledge of stock management systems
* Experience of stores/stock control.

Shop Manager

BOTANICS TRADING COMPANY LTD

Shop Manager

Full Time position based in Edinburgh (37 hours per week working across 5 days)

Starting salary £23,000

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.  The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years.   There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and an exhibitions shop at Inverleith House.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. you will be responsible for the day-to-day management of a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service.  You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales and delivering excellent visual merchandising standards.  A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post to  recruitment@rbge.org.uk by end of day Sunday 26th September.

 

Part Time Retail Assistant

BOTANICS TRADING COMPANY LTD

 Part Time Retail Assistant

15 hours per week, lunch cover post 3 hours per day, 5 days per week

Starting Salary £18,350 pro rata

The Botanics Trading Company Ltd is looking to appoint a Retail Assistant to work at the Botanics Shop located at the Royal Botanic Garden Edinburgh. This is a part time post to offer essential shop floor cover during the busiest period of the day. Applicants should possess excellent customer service skills and experience of working in a fast-paced retail environment. A friendly outgoing personality, good attention to detail and the ability to work as part of a team are essential. Successful candidates would be required to work 5 days per week Monday to Friday.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and covering letter which outlines your suitability for this to  recruitment@rbge.org.uk by end of the day on Wednesday 22nd September.

If you have not heard from us by 4th October, please assume your application has not been shortlisted.

No recruitment agencies please.

Retail Team – Johnnie Walker Princes Street

Retail Team – Johnnie Walker Princes Street
Register Your Interest
Full-Time and Part-Time (Annualised Hours) Contracts Available

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then we may have the opportunity for you.

About the Positions
We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Johnnie Walker Princes Street. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Johnnie Walker story to the world.

The luxurious ground-floor retail space is where our visitors will begin and end their whisky exploration through the eight floors of Johnnie Walker Princes Street and is home to an incredible array of our whisky portfolio.

Within our Retail team we have iconic roles such as Retail Associates and Retail Back of House Assistants. Each member of the retail team plays a crucial role in the success of Johnnie Walker Princes Street and are passionate about providing truly bespoke and world-class sales experiences for our visitors from around the world.

Creating a real sense of adventure and pioneering spirit at every stage of the journey, you’ll be part of the team that brings the legacy of Johnnie Walker to life through compelling storytelling and exceptional customer service. You’ll make people think differently about whisky – converting the curious and making existing fans even more passionate about their favourite drink.

You would receive ongoing brand training in order for you to become an exceptional Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo.

About You
To be successful, you’ll have the ability to create personalised experiences in accordance with customer needs and be guided by a customer-first mindset. Working with both visitors and staff, you’ll have strong collaboration and communication skills and be passionate about enhancing every customer experience.

If you have proven experience within Retail, Sales (or related) and are passionate about providing world-class and bespoke sales experiences, then we want to hear from you.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create a world-class visitor experience. We have created Johnnie Walker Princes Street for everyone. So, join us on a journey of discovery, adventure, and friendship as we stride into a bold future of whisky enjoyment with no rules.

Next Steps
This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Johnnie Walker Princes Street.

If this sounds like your dream location to start a world-class career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Chocolate Shop & Lounge: Retail Assistants & Baristas

Full & Part Time Positions
Permanent, Year-Round Work
Pay above the Real Living Wage
Immediate Start

If you would like to work with an outstanding team of colleagues selling world-class chocolates and beautiful products, enjoy variety in your work and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

We are hiring kind and service-orientated individuals to join our team. Personal qualities are more important than experience. The ideal candidates will enjoy meeting and serving a wide range of customers, have a friendly and inquisitive disposition, enjoy working as a team, and have an attitude of learning. Candidates must be content in a busy working environment keeping a positive attitude with colleagues and customers, and giving attention to the personal details of excellent hospitality. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts. A genuine interest in gourmet chocolate is essential as the focus is the exquisite chocolates of Iain Burnett Highland Chocolatier. Extensive training is provided.

You must be able to work weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

Please contact Rachel at: Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL. Tel. 01887 840775. Your CV, two references and a handwritten covering letter must accompany application.

Castle Gift Shop Retail Assistant

The Black Watch Castle and Museum is a 5 star award winning visitor attraction in Perth. The venue comprising of The Black Watch Museum, Castle Bistro and Castle Gift Shop.

We are looking for an enthusiastic, friendly, reliable individual who is committed to delivering world-class experience to join our small but dynamic team.

The right person must have excellent customer service skills and a positive can-do attitude. Previous experience preferred but not essential.

Retail Assistant Part Time Weekends

BOTANICS TRADING COMPANY LTD

Retail Assistant Part Time Weekends
Fixed term, 12 months
Starting Salary £18,350 pro rata
Part time 14 hours per week working Saturday and Sunday

The Botanics Trading Company Ltd is looking to appoint a fixed term Weekend Sales Assistant, to work at the Botanics Shop located at the Royal Botanic Garden Edinburgh. Applicants should possess excellent customer service skills and experience of working in a fast-paced retail environment. A friendly outgoing personality, good attention to detail and the ability to work as part of a team are essential. Plant knowledge is desirable. Successful candidates would be required to work on Saturdays and Sundays.

A full job description and person specification which outlines all the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Interested applicants should send a CV and covering letter outlining the skills and experience they could bring to the post, along with a completed equal opportunities questionnaire to recruitment@rbge.org.uk no later than Saturday 5th June.

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

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