Early Bird Tickets now available for the 2024 ASVA Conference! Find out more about this key industry event and book your tickets here.

Retail

Retail Sales Assistant

The role
Providing a first-class sales and customer service experience to all visitors to RZSS Highland Wildlife Park to maximise retail income by providing information and assistance and ensuring an environment that is engaging and well maintained.

This is an annualised permanent position (average of 30 hrs per week)

Some of the things you’ll do:

*To act as a public facing representative of RZSS in accordance with the Society’s core values.
* Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors always, meeting or exceeding our Customer Service Standards.
* Operate retail systems efficiently and effectively to both sell and upsell products.
* Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
* To assist with the receipt of goods procedures in accordance with company instructions.
* Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

What we’re looking for:

* Good achievement in standard grades (or equivalent), including English and Mathematics.
* Engaging customers empathetically to sell and upsell our products.
* Providing first-class customer care and service, including dealing with customer queries.

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Retail Sales Assistant

The role
Providing a first-class sales and customer service experience to all visitors to RZSS Highland Wildlife Park to maximise retail income by providing information and assistance and ensuring an environment that is engaging and well maintained.

This is an annualised permanent position (average of 30 hrs per week)

Some of the things you’ll do:
To act as a public facing representative of RZSS in accordance with the Society’s core values.
Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors always, meeting or exceeding our Customer Service Standards.

Operate retail systems efficiently and effectively to both sell and upsell products.

Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

To assist with the receipt of goods procedures in accordance with company instructions.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
What we’re looking for:
Good achievement in standard grades (or equivalent), including English and Mathematics.

Engaging customers empathetically to sell and upsell our products.

Providing first-class customer care and service, including dealing with customer queries.

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Retail Team Leader

The role

To co-ordinate the day-to-day retail operations ensuring an environment and service that provides first-class visitor experience; whilst generating sales income to exceed agreed targets in support of RZSS’ vision and mission.

This is an annualised permanent position (average of 30 hrs per week).

Some of the things you’ll do:

* Provide day-to-day supervision and co-ordination of the retail team, e.g. creating a rota, allocating tasks to retail team, open and close the shop, communicating targets and key messages, monitoring sales and service performance, dealing with any issues which may arise.
* Ensure the retail area is presented to the highest standards, e.g. fully stocked (till rolls, displays including stock rotation of any food items) to enhance experience and sales and report any issues to Retail Manager as relevant.
* Work within retail guidelines for spend and authorization limits for stock management including stock ordering and price setting, respecting margins required.
* Provide accurate administrative reporting for all retail related processes and office/accounts dept e.g., cashing up, stock take, key safety, generate and deliver orders, update stock, create new stock items, adjust prices, add discounts, and run reports as required for stock analysis and for accurate stock reconciliation.

What we’re looking for:

* Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* Good understanding and use of electronic booking and cash systems
* Full driving licence essential
* Engaging customers empathetically to link or upsell our products.

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Visitor Services Supervisor – Retail

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Castle Fraser. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

Stock Controller

Full Time position based in Edinburgh (37 hrs. excluding meal breaks)

Starting salary £20,753 (Monday to Friday)

The Botanics Trading Company Ltd (BTC) seeks to appoint a full-time Retail Stock Controller based at the Botanics Shop situated in the Royal Botanic Garden Edinburgh. Applicants must have past stock control experience in a busy retail environment or comparable setting. Candidates should possess strong and confident communication skills, the ability to work closely with the retail teams both in Edinburgh and at our regional gardens as well as with RBGE staff and external suppliers. Applicants should be well organized and able to prioritise tasks and resolve stock issues, in order to maximize sales and achieve budgeted targets.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk by noon on Friday 11 February 2022

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

Shop & Tearoom Assistant

Employment Opportunities ?

The position of Tearoom/Shop Assistant has arisen at Inveraray Castle. If you have a passion for delivering the highest quality customer service and would like to develop your skills in a unique working environment, this may just be the job for you. This position will involve work across both our retail and hospitality departments.

This position is seasonal from 1st April to 31st October.

For more information and to apply, please send your updated CV to enquiries@inveraray-castle.com or post to: The Castle Manager, Argyll Estates Office, Cherry Park, Inveraray, PA32 8XE.

The closing date for applications is 14th February 2022

Visitor Services Assistant – Admissions & Retail

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.
Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership.
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Visitor Services Assistant – Retail & Admissions

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Retail and making Threave Gardens & Estate the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner
• Providing information about the site, its history, contents, offers and merchandise
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Visitor Experience Assistant – Retail (part-time)

Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, providing information on what we do and helping people to learn more about Scotland’s amazing marine wildlife and habitats.

Principal duties

We are looking for an enthusiastic person who has an interest in supporting the development of our retail offer so that it provides the best local and sustainable products that we can offer.

Retail:
• Support the selection of new products and sale of items in our gift shop.
• Ensure all displays and counters are appropriately stocked and presented.
• Process new stock deliveries and participate in stock counts.
• Assist with the development of our online shop content, postage and packaging of sales.

General
• Welcome everyone to the Centre with a warm smile and provide information to them on what they can do.
• Support the booking systems for our experience activities (boats, discovery, and events) and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to visitors.

The Visitor Experience Assistant – Retail may occasionally be asked to provide additional support in our discovery experience or boat office. Training for this will be provided.

Working environment
• Work safely, observing all Health & Safety policies and procedures.
• Ensure all displays, equipment and public areas are fully operational and clean (special COVID-19 safety measures are currently in place).
• Carry out any other relevant duties as directed, that is within the competence of the post holder.
• Support and participate in special themed events/activities in the Centre.

Essential skills and experience
• A high-quality customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Proficient with IT skills.
• Basic maths skills.

Desirable skills and experience
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Please visit our website for the full job description and application details.

Brand Home Lead

Brand Home Lead Guide
Talisker Visitor Centre

Full-Time – Annualised Hours  

 

Closing Date – 3rd March 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Talisker Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Assistant Retail Manager

Additional Job Description
Assistant Retail Manager

Blair Athol Visitor Centre

Permanent – Full Time

Closing date – 16th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Blair Athol is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Assistant Retail Manager

Additional Job Description
Assistant Retail Manager

Clynelish Visitor Centre

Permanent – Full Time

Closing date – 24th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Clynelish is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2020 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812