Operations

The Brand Home Operations Manager will ensure the smooth day to day operations of Holyrood’s brand home visitor centre activities; both operationally and administratively.

This is a very hands-on management role, in a small team, in a rapidly developing independent spirits business. The post-holder will be expected to lead from the floor, working closely with the team to ensure guests leave feeling energised about what we do, and emotionally connected with who we are and why we do it.

The post-holder will be exceptional at multi-tasking, with the ability to prioritise quickly and effectively; constantly juggling administrative tasks with direct guest interaction, and the demands of managing and developing a small, dynamic team.

A high degree of flexibility and the ability to manage effectively is key to this role. The successful applicant will be an outstanding people person – able to quickly establish a rapport with colleagues and guests alike – and will foster an energetic, positive, and inclusive environment into which guests will be warmly welcomed and provided the best in Edinburgh hospitality.

As the business quickly grows, it is anticipated that this role will also change and develop; and so we are looking for someone flexible and forward-thinking, who will embrace working in a changing environment and will be a positive, passionate and supportive member of the Holyrood team.

To apply: please email debs@holyrooddistillery.co.uk with a CV and covering letter, no later than 5pm 10th December 2021

JOB PURPOSE
The role of Engagement Ranger will combine responsibilities on nature conservation, visitor services, learning and community engagement and contribute to the delivery of the National Trust for Scotland’s conservation and operational objectives at the Culloden Cluster.
CONTEXT
The Culloden Cluster includes Culloden Battlefield Visitor Centre, Abertarff House in Inverness and Hugh Millar’s Birthplace Cottage and Museum

The Engagement Ranger role is positioned to provide an ‘on the ground’ support to the wider properties in the cluster but will be primarily based at Culloden. Working as part of the estates team they will provide support in the day to day care of our conservation grazers and deliver outdoor engagement activities throughout the year in conjunction with our onsite engagement team.
Overall, this will be in pursuit of the following outcomes for and with the natural heritage cared for by the National Trust for Scotland:

• Habitats: Assist with the protection of the habitats in the cluster’s care, monitoring of our skylark and wildlife populations and caring for the mixed conservation grazing fold on the moor.
• Visitors and learning: Enable more people to experience cultural and natural heritage more often, get more out of it & put more back into it.
• Communities: Work with communities living on or close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes.
• Built heritage: Work with the Estates Team to protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitors” outcome.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work by facilitating and overseeing on a daily basis the work of others, i.e. visitors, contractors and volunteers
• Nature conservation.
o Assist in the management and care of the conservation grazing fold (mixed fold of cattle, goats and horses)
o Survey wildlife and countryside habitats and feed this knowledge into projects and management decisions.
o Assist with the maintenance and management of habitats, wildlife, and countryside estate infrastructure on a day to day basis (e.g.: paths, gates, signs, vegetation management) to achieve ecological, visitor service and safety outcomes.
• Visitor Services.
o Provide information to visitors to encourage and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership, guided tours, specific events) using face-to-face presentation and/or by other means of interaction.
• Community engagement.
o Working with the Visitor Services Manager Estate and Visitor Services Manager Engagement to communicate with local stakeholders, businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working relationships/partnerships to help deliver the Trust priorities.
• Learning.
o Deliver and develop educational and outreach activities and develop an events programme on site or to the local community to promote the island’s cultural and natural heritage and to communities of interest including for volunteers.
• Other responsibilities specific to the role.
o Management of practical conservation and wildlife recording.
o Develop and deliver visitor safety in the countryside.
o Engagement and involvement with projects as required.
o Embody the Trust’s values.

JOB PURPOSE

A varied role undertaking planned and reactive maintenance tasks at NTS Glencoe Visitor Centre and across the National Nature Reserve, including a unique reconstruction of a 300-year-old turf and creel house. Working with our Maintenance Manager, you will ensure our buildings, services and estate infrastructure meet high standards of presentation, repair and safety. You’ll play an important part in the smooth running of the visitor operation, which funds our charity’s work here, as well as helping deliver our environmental and conservation objectives in the Glen.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Dependent on skills and/or training, including but not limited to…

• Day-to-day building maintenance:

o Painting (external and internal)
o Lighting (bulb replacement and basic repairs)
o Plumbing
o Joinery
o Traditional building crafts like thatch, turf and wattle work
o Cleaning tasks as required

• Compliance inspections and record keeping:

o Portable appliance testing
o Biomass boiler upkeep, meter readings and woodchip ordering, etc.
o Water system monitoring
o Fire system checks, emergency lighting and extinguisher etc.

• Landscaping and grounds maintenance:

o Mowing or strimming grass areas and repairing verges
o Repair and repainting of signage
o Fence, wall, bridge and building repairs
o Paths, car park and drive repairs
o Plant maintenance required across the garden and estate
o Conservation activities within the wider estate as and when required, including tree felling
o Litter picking around the estate

• Colleague and contractor liaison

o Assist with organising and coordinating on site external contractors who carry out planned or reactive maintenance
o Work in harmony with other departments, including Visitor Services, Ranger team and Administration

• Financial responsibilities

o Not a budget holder, however will be expected to take responsibility for effective management of charity resources in allocated areas
o Advise Maintenance Manager when supplies need to be ordered

• Health and Safety

o Take responsibility for the health and welfare of self, colleagues and visitors by adhering to NTS health & safety policies, and, ensuring all activities undertaken are compliant with the property’s Safe System of Work and Emergency Procedures.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Experience across a wide range of maintenance/DIY tasks, including ground maintenance, painting, joinery, plumbing and electrical
• Strong interpersonal and communication skills, confidence dealing with a wide range of staff and visitors
• Time management, organisation and multi-tasking skills, working flexibly and efficiently in a busy team
• Competence in working outdoors in remote areas in all weather conditions
• Current strimmer/bush cutter certification
• Driving license valid for driving in the UK, competent off-road and winter driving, use of trailers and ATVs
• Computer literacy with excellent ability on MS software

Desirable
• Basic numeracy, ie. experience of working with precise measurements and recording and logging data
• Chainsaw qualification CS30 = CS31 or further
• Qualification and experience in spraying herbicides PA1/PA6
• Awareness of strong health and safety, fire, and security practices
• Previous experience of being a key holder within a work environment
• Current First Aid certification (or willingness to train and use)

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

KEY PURPOSE
To assist in the maintenance of the garden and related policies of Culzean Castle as an internationally-recognised garden of outstanding horticultural importance, contributing to its conservation and development and to its enjoyment by visitors and supporters. The post holder will manage the propagation needs of Culzean, ensuring its significant collection of plants is conserved and enhanced as well as taking full responsibility for the Victorian glasshouse range in the walled garden, the peach house, camellia house, and the orangery.

CONTEXT

Culzean Castle & Country Park:
The National Trust for Scotland’s (the Trust’s) property at Culzean is located on the Ayrshire coast of the Firth of Clyde, some 19 kilometres south of Ayr. The estate has been in existence since the 16th century and comprises the former seat of the Kennedy family – Culzean Castle – together with the core 228 hectares of Cassillis and Culzean Estate. The 5th Marquess of Ailsa, with the Trustees of the 4th Marquess, gave the Castle, some of its contents and the designed landscape to the Trust in 1945. Culzean became Scotland’s first Country Park in 1969 under the Countryside (Scotland) Act and is managed by the Trust in partnership with the local authority, South Ayrshire Council. The centrepiece of the property is Culzean Castle, acknowledged as Robert Adam’s masterpiece in the Romantic Castellated style, matched by its sublime cliff top site. The designed landscape contains a rich variety of features, including some by Adam, such as the Viaduct and the Home Farm, to complement his design for the Castle, and is important also for its gardens, policy woodland plantings and natural heritage.

Culzean Castle Garden:
The gardens and designed landscape at Culzean have been independently assessed as being of outstanding significance. They feature at the highest level across all categories in the benchmark Inventory of Gardens and Designed Landscapes in Scotland managed by Historic Scotland – one of only 5 sites in Scotland to do so.

The extensive formal lawns of the Fountain Court, the planted south-facing Terraces and the Orangery are focal points for visitors crossing the Viaduct to the Castle, and feature frequently in photographs of the property. The Walled Garden – which lies to the south-west of the Castle – is double in construction. Its northern half is managed as a traditional working walled garden with soft and top fruit, vegetables and cut-flowers as well as plant sales; it is in the process of redevelopment with an emphasis in increasing the range of production an enhanced visitor experience. The South Walled Garden contains impressive fruit ranges (Peach House and recreated Vinery) but otherwise is more ornamental; the display here is also undergoing redevelopment and extension. A woodland garden called Happy Valley extends behind the walled garden and contains a number of built features relating to the productive history of the landscape as well as specimen trees, rhododendrons and a selection of exotic woody plants. The garden team also maintains a number of other small amenity plantings throughout the park as well as holiday cottage gardens and other public areas.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
• Undertaking responsibility for the propagation, conservation and enhancement of the Garden’s plant collection in accordance with Trust policy and the Head Gardener’s direction;
• Day-to-day management of displays in the Camelia House, Orangery and Conservatory as well as maintaining our range of peaches.
• Day-to-day management of the propagation areas (including glasshouses, polytunnels, cold frames, potting areas and associated equipment) for plant production, both grown on-site and stock bought in, to ensure that they are productive, efficient, cost-effective, and maintained to a high standard;
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures, in particular that Culzean’s propagation activities conform to acceptable standards of environmental protection, e.g. in the use of pesticides or peat, and in methods of refuse disposal
• Ensuring that all aspects of plant recording (accessions, movements, and deaths), including input onto the Trust’s plant records database, and plant labelling, are routinely and efficiently processed
• Supporting plant sales as directed, including raising selected “Culzean” stock
• Undertaking the maintenance of designated garden areas to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors;
• When appropriate, supervising and working with volunteers and/or students to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks;
• On occasion, contributing to the review and development of property action plans and operational work plans for the garden;
• Fostering positive relationships with local communities, promoting the work of the Trust, and actively seeking opportunities to increase Trust membership;

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager but will supervise and instruct volunteers/students and other gardeners under instructions from Head Gardener or First Gardener;
• On occasion, In the absence of both the Head Gardener and First Gardener, to take responsibility for the day-to-day supervision of the Garden team and health and safety procedures;
• Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. Gardens and Designed Landscape manager);
• Will have regular (daily) interaction with members of the public of all ages and abilities.

Finance Management
• Not a budget-holder.

Tools/equipment
• Will be a user of driven vehicles such as tractors, ride-on mowers and road vehicles;
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs;
• Will be required to wear NTS staff uniform, and recognise that the role involves representing the NTS when meeting and dealing with members of the public as part of day-to-day work.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• NVQ/SVQ Level 2 in amenity horticulture (or equivalent) and relevant practical experience, including working in a similar large garden/nursery with specialist collections
• Demonstrable skills and experience in a broad range of propagation techniques
• Eye for detail and finish
• Sound plant knowledge and identification skills
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting trainees/apprentices
• Experience of working with a diverse skill set between staff/ volunteers and students
• Knowledgeable about general amenity gardening, eg managing herbaceous plants and bulbs
• Sound knowledge of basic tool and machinery use and maintenance
• Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes
• Excellent interpersonal and communication skills; confident and competent in interacting and dealing with a wide range of people; and able to represent the Trust
• An effective team member
• Self motivated with good organisational and time-management skills – including the ability to prioritise work
• Driving Licence, valid for driving within the UK

Desirable
• Knowledge across the broad range of plants: woody, woodland, half hardies, alpines, vegetables
• Experience of plant recording and plant labelling techniques
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training
• Tractor driving certification and experience
• Experience of working in a garden open to the public
• Experience of working in a mixed-team that includes short-term/ seasonal staff and/or volunteers and students.

The Key Responsibilities, Scope of Job, and Required Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Are you ready to come aboard and discover new ways to demonstrate your skills and experience?
We are looking for a Crew Supervisor to work with a small team to protect and maintain a national treasure ‘The Royal Research Ship – Discovery’!
Tread in the footsteps of our amazing explorers Scott and Shackleton and look after their ship and supporting museum so that we can keep sharing this experience for generations to enjoy.
If you are interested in applying for this role download the job details and application form from our website.

We are looking for someone to assist with routine maintenance tasks in our venues at Verdant Works and Discovery Point. The role will also require AV and IT set up skills to support our exhibitions and meeting rooms facilities. Working as part of a small team, you will need to be flexible and proactive, to ensure our venues maintain our 5 Star Visitor Attraction status.

Dundee Heritage Trust is responsible for two accredited and 5-star rated museums, Discovery Point/RRS Discovery and Scotland’s Jute Museum at Verdant Works. Both museums hold Recognised Collections of National Significance. You will be required to maintain and develop a programme of events, activities and resources creatively based around the themes and collections of both museums. The aim is to attract new audiences to the museums, diversifying our audience base and improving our learning and community reach.
We are looking for someone qualified in Museum, Heritage or education (or equivalent experience) who is innovative, inquisitive and able to share knowledge in creative ways. You will need excellent personal and written communication skills and have a track record of working with a variety of community groups.

The role

Assist the RZSS Edinburgh Zoo Property & Estates Team in managing the day-to-day build and maintenance of all buildings, facilities and infrastructure, to ensure that all areas of are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision. This post should supervise the vehicle gate receiving deliveries and making contact with departments to advise them of arrivals.

Some of the things you’ll do:

• Work with minimal supervision, under the direction of more senior tradesperson, to provide labouring and driving tasks to agreed standards
• Supervise the vehicle gate and follow arrival/departure procedures of all vehicles entering the site, including drivers signing in and out, receive deliveries and alert relevant departments of arrival.
• Responsible for site security and access of contractors/vehicles via the vehicle gate and follow the opening and closing procedures of both the vehicle gate and pedestrian gate for staff.
• Proactively undertake daily site inspections of public areas and perimeter checks, diary any tasks by their priority order and complete minor repairs, including fencing repairs, replacing damaged signage, replacing light bulbs or clearing chocked wastes pipes smaller multi trade repairs or works which didn’t require an experienced tradesperson to complete.
• Maintaining onsite recycling area ensuring this is kept clear and that our onsite waste is being disposed of correctly.
• Ensure all machinery is cleaned, inspected, maintained and user log book updated daily to agreed transport policy standards and procedures, e.g. oil/tyre/light checks and ensure all pre-start check sheets are completed as required.

What we’re looking for:

• Full driving licence.
• Working knowledge of risk assessment processes.
• Ability to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
• Significant practical experience in the construction and maintenance of buildings, fencing and infrastructure.
• Experience of working as part of a team, and on your own.
• Construction Safety Certificate or equivalent is desirable as is being trained and competent in the operation of RZSS vehicles (e.g. forklift, dumper/lifter, 360 digger, telescopic lift) in a range of complex driving situations

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.