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Operations

Two exciting Customer Service Executive opportunities!

Here at IMD, we strive to deliver a truly positive and engaging customer experience throughout all the key touch points in the customer journey with us. As we continue to grow and expand our business, we have been looking at opportunities to enable us to further enhance and refine the customer experience, and we are delighted to now expand our Customer Experience team with the introduction of a brand-new and exciting opportunity.

We are therefore currently looking for passionate and engaging individuals, who have the customer experience at the heart and soul of what they do, to join our IMD family in this new capacity of Customer Service Executive on a permanent and full-time basis with two positions available.

As a Customer Service Executive, you will be the primary contact and provide best-in-class customer service across multiple facets of our business including all our ecommerce and trade sale customers, our Brand Homes department and managing general brand enquiries, providing timely and resolution focused support, escalating queries to the relevant person or department as required. It is therefore imperative that the successful candidate has the ability to build strong working relationships with key internal and external stakeholders. It is critical that the role holder acts as a brand representative at all times and has excellent written and verbal communication skills. In addition, having the ability to work autonomously and independently, delivering support in a timely and proactive manner is essential.

Given these are brand new opportunities at IMD, we are looking for candidates with a minimum of 2-3 years’ experience working in a similar customer service role to ours who will be part of this growth journey and would welcome their insight and creative suggestions to help us improve the overall customer experience. Ideally the successful candidate will have previous experience across both ecommerce and trade customers, in addition to having experience working within the whisky and spirits industry (desirable).

The role will be based at our office in Broxburn and will be offered on annualised hours working on a 5 from 7 day basis which over time will include weekend work. There may be potential for hybrid working in the future.

If this sounds like the right opportunity for you then we would love to hear from you! Please visit our recruitment portal where you can find out a bit more about this opportunity, and where you can then apply direct.

***no agency contact***

Job reference: REQ0442

Contract type: Permanent

Working pattern: This is a full-time vacancy, based on a 37 hour week. This will include an element of weekend working as part of planned duty rota

We’re a flexible employer and encourage applicants who wish to work a flexible working pattern to apply – all requests will be considered.

Nationality requirements

It’s essential you have the right to work in the UK before applying to work with us, as we’re currently unable to offer sponsorship.

You’ll also need to meet the requirements of the Civil Service Nationality Rules.

Disability Confident Scheme

If you apply under the Disability Confident Scheme, you’ll be invited for interview/assessment, so long as you meet any elements of ‘Experience’ or ‘Technical’ marked as essential and can demonstrate the relevant Behaviours set out in the Success Profile.

About the team

Forestry and Land Scotland (FLS) is an agency of the Scottish Government and we manage Scotland’s Forests and Land on behalf of the Scottish Ministers and the people of Scotland.

We are a major provider of outdoor recreation opportunities across Scotland including a wide-ranging portfolio of visitor destinations including six Forest Parks. The work we do makes a significant contribution to the local and national visitor economy as well as ensuring our national forests deliver a wide range of social benefits.

The Visitor Services (VS) Team is responsible for the development and delivery of a high quality visitor experience across the forest estate. This includes; planning and managing recreation opportunities, engaging with visitors, facilitating events, facilitating education and learning, working with partners & tenants, dealing with enquiries and engaging with communities.

South Region

Our region is diverse and comprises Tweed Valley & Galloway Forest Parks, Galloway Dark Sky Park, all of the 7stanes Mountain Bike centres, the Galloway & Southern Ayrshire Biosphere and a land reclamation programme in the East Ayrshire coal area. It is an extremely busy and dynamic Region to live and work in.

Central Region

The region covers 92,000ha of forests, stretching from the Atlantic oak woodlands on Cowal in the West, across Loch Lomond and Trossachs National Park to the recreational pinewoods of Fife, and includes lowland raised bogs and former coal sites within the southern central belt area. The VS team manage public access and safety across the geographically diverse holding including 112 managed trails 1 visitor centre and 40 urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually.

What you will do

The Area Visitor Services Manager (AVSM) posts will be responsible for delegated sites across their region of deployment. Travel throughout the region and beyond will occasionally be required. Occasional overnight stays are likely to be necessary. Occasional weekend and evening work will be part of this role.

The key responsibility of the AVSM role is to plan, manage, develop and promote high quality, safe visitor experiences within your delegated area of Scotland’s national forests.

You will help ensure that the facilities are maintained to a high standard to achieve and maintain a high quality visitor experience, through the oversight of regular inspections and the management of the facility maintenance programme which you will lead on developing.

Much of the workload of the Visitor Service Team is about managing across teams. Your ability to communicate well, negotiate and organise yourself and others will be vital. Part of the role is to encourage new audiences to our sites across the forest estate, working with neighbours, groups and communities to enhance visitor experience.

The visitor service team is in a process of reintegrating with other parts of the organisation. This means that you will have to be comfortable building relationships in order to create and manage new and existing processes in collaboration with other teams locally and at a National level.

The role will include regular weekend working as part of a planned duty rota along with occasional evening and public holiday working.

South Region

The role will be based in the heart of Galloway managing a range of sites including; Kirroughtree, Glentrool, Clatteringshaws, Otterpool plus Raiders Road and Carrick Forest Drives. You will manage a small team and work in partnership FLS colleagues to ensure that visitors to the region have a high quality and safe experience. A key part of the role will include managing our tenant and leaseholder relationships.

Central Region

Working with a small team, you will manage a diverse range of sites. This includes Ardentinny, Puch’s Glen, Loch Ard along with sites on East Loch Lomond. You will work with colleagues to provide a high quality, 7 day, visitor experience, in a safe and cost effective way. You will also build working relationships with partners to develop and oversee visitor engagement and infrastructure projects.

Main duties

Visitor Facilities Management

Work with colleagues to provide a high quality visitor experience, in a safe and cost effective way:

  1. Specify and monitor routine safety checks for your sites; support colleagues as necessary to carry out these checks.
  2. Specify and monitor routine maintenance work for your sites; liaise with colleagues to support standards.
  3. Specify project work for your sites to maintain and develop high quality recreation facilities: create work plans as needed and work closely with delivery colleagues to get this work done.
  4. Directly manage buildings in your area as agreed with line manager.
  5. Work with the Regional Visitor Services Manager, Commercial Recreation Manager and Area Land Agent to manage recreation leases in your area.
  6. Work with other Area VS Managers to create a regional standard across all areas of delivery.
  7. Monitor expenditure and income throughout the year, flagging up issues to the regional Visitor Services Manager. Provide a quarterly report in advance of the business monitoring review.
  8. Facilitate recreation-related events via the permissions system, following FLS guidance.

Visitor Experience Planning

With support from the Regional Visitor Services Manager and national staff, use visitor experience planning to ensure your sites continue to improve and evolve, to effectively meet Scottish Government objectives and the needs of our target audiences:

  1. Complete an annual visitor experience planning exercise for each of your sites and review the trail portfolio analysis. Prioritise key sites to inform the business planning process.
  2. Monitor and act on visitor data for your destinations, through site counters, visitor studies, digital channels etc.
  3. Work with our landscape architects, civil engineers and delivery colleagues to specify, design and cost work needed.
  4. Assist the Regional Visitor Services Manager in building work programme for the South Region.
  5. Input proactively and positively to the Land Management Plan reviews and revisions, representing visitor services interests. Take responsibility for VS actions required. Attend meetings as needed and discuss issues with Regional Visitor Services Manager.
  6. Input proactively and positively to relevant sections of all Work Plans, representing visitor services interests. Attend meetings as needed and discuss issues with Regional Visitor Services Manager.

Staff Management

Lead your team in a positive and supportive way:

  1. Manage your local visitor services staff by agreeing clear responsibilities and work programmes, in line with regional and national priorities.
  2. Complete PMS reporting for staff and pass to confirming officer by end of September and April.
  3. Promote a high level of customer focus and high standards of delivery amongst staff.
  4. Monitor and support skills and knowledge development for staff, through coaching and access to training.
  5. Develop opportunities to utilise the support of volunteers and ensure effective management arrangements are in place.

Representation, Communication and Team Working

Represent FLS and the work of the Visitor Services team in a positive and professional way:

  1. Work positively and proactively with customers, stakeholders, communities, businesses and partners.
  2. Represent FLS at community, business, partner and stakeholder meetings.
  3. Deal promptly and helpfully with any enquiries and complaints.
  4. Deputise for the Regional Visitor Services Manager as required.
  5. Develop strong and positive relationships across the region and promote excellent internal communications.
  6. Support local and national web editors by providing timely and accurate updates as needed.
  7. Engage positively with regional duties e.g. fire duty.
  8. Contribute to building a culture of one team with regional and national staff.

Projects, Opportunities and Innovation

Look for opportunities to develop and improve what we do, and how we do it:

  1. Keep up to date with local, regional and national developments in tourism and recreation.
  2. In line with national strategy and regional plans seek out new ideas, opportunities and projects to develop the business within your area: revenue opportunities, partnerships and enhanced experiences.
  3. Develop ideas to improve our financial bottom-line.

Health & Safety, Wellbeing and Equality

Health & Safety, Wellbeing and Equality should be part of our normal working procedure and practice:

  1. Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice.
  2. Use the lone worker safety system as appropriate.
  3. Report all accidents and near misses via the SHE Assure system.
  4. Check all VS site risk assessments and update as necessary.
  5. Ensure appropriate checks are being carried out, and appropriate records are being kept for your sites.
  6. Champion inclusive practice and consider equality issues in all visitor experience planning; seeking ways to ensure our visitor profile more closely matches the diverse make up of Scotland.
  7. Challenge outdated thinking to improve both the service delivered to our customers, and the efficiency of our business.
  8. Take responsibility for your own wellbeing, and seek support if needed.

Success Profile

The Success Profile below set outs the essential and desirable elements that make up the vacant position – you’ll be expected to demonstrate these element in your application and/or during your interview and/or assessment.

Experience

Essential:

  • Experience of managing recreation/visitor facilities in a public facing setting within the countryside/recreation/tourism sector to a high standard.
  • Budget management experience.
  • An ability to communicate and work effectively with a wide range of people.
  • Experience of working with a wide range of stakeholders.
  • Staff management or supervisory experience.

Desirable:

  • Experience of partnership working with communities.
  • Contract/ project management experience.
  • Experience of managing a visitor centre or similar.
  • Experience of revenue generation/commercial activity.
  • Experience of managing Outdoor Access and working knowledge of Land Reform Scotland Act.
  • Experience of revenue generation/commercial activity.
  • Knowledge of countryside and land management, with a commitment to learn more.

Technical

Essential:

  • Land based visitor services/tourism experience.
  • A full driving licence.
  • Competent in the use of IT and social media with a good working knowledge of Microsoft applications including Excel, Word and Outlook.

Desirable:

  • A degree or diploma in tourism, recreation management or equivalent.
  • Ability to use GIS or equivalent software, with a commitment to learn more.

Behaviours

On the application form you’ll find four free text boxes to provide your behaviour responses. Please note, you’re only required to provide evidence against the below behaviours on your application. This means that if less than four behaviours are noted, you can leave the relevant free text(s) box blank on your application.

Behaviour 1 and Lead Criteria: Managing a Quality Service

Behaviour 2: Communicating and Influencing

Behaviour 3: Working Together

Behaviour 4: Seeing the Big Picture

Strengths

You will not be assessed against this at application stage. However, this will be assessed if you are successful for interview.

Driving licence

This role requires you to have a full UK driving licence, however, we are willing to consider any proposals that would allow you to do the job by other means.

Travel

As this role involves working with colleagues across the region/Scotland, there will be regular travel involved which may include overnight stays away from home.

Travelling at times may also involve visits to remote locations, therefore there is a requirement for you to have a current driving licence that enables you to drive in the UK. However, we are willing to consider any proposals put forward from candidates that would allow you to travel between locations by other means.

What we offer you

If successful, you will be entitled to a wide range of benefits.

Additional information

We believe it’s important to create an inclusive and supportive work culture, and we welcome applications from everyone, regardless of background.

It’s important you complete the entire application form (where relevant) in sufficient detail – this will give you the best chance of being invited for interview and/or assessment. Where a vacancy attracts a higher number of applications, only ‘Behaviour 1 – lead criteria’ will be assessed at sift stage. However, it is still important that you complete the entire application form in sufficient detail, as there is no way of knowing that a vacancy will have a high number of applications.

Concerns about our recruitment

If you believe the Civil Service Recruitment Principles have been breached, you can submit a complaint to the Head of People and Organisational Development – they will assess compliance with the Principles, but will not review the decision(s) of the recruitment panel.

Further information

If you have any questions about the recruitment process, or require any adjustments, please email HR@forestryandland.gov.scot

Projects and Compliance Lead

An opportunity has arisen for a Projects and Compliance lead to work on a range of exciting capital projects at our Edinburgh Zoo and Highland Wildlife Park. In this varied role, you will help to plan, organise, develop and coordinate the property and estates elements of the project, ensuring all contractual information is in place to deliver a smooth, safe and coordinated project. This will involve varied opportunities to support in various processes at different stages of the projects, from start to completion. You’ll also have the opportunity to work for one of Scotland’s leading conservation charities, based at Edinburgh Zoo.

Permanent, full time, 37.5 hours per week

The role

Plan, organise, develop, and coordinate the Property & Estates elements of delegated capital projects at Edinburgh Zoo and Highland Wildlife Park, defining and developing and recommending appropriate actions in support of RZSS’ vision and mission, ensuring all contract information is in place to deliver a safe coordinated project.

Some of the things you’ll do

Lead on various stages of delegated P&E projects including the works being assessed, prepared, scheduled, and allocated.
Contribute to the development, implementation of systems and processes which ensure that projects being undertaken are aligned with other, planned works carried out by other areas of the service.
Provide effective guidance to assigned groups to identify and implement service improvements.
Contribute to and monitor P&E project budgets.
Tender project work when required in accordance with agreed standards, producing accurate tender documents to ensure projects can be priced to provide best value for budget.
Manage and co-ordinate the planned preventative maintenance and test and inspection programmes across both RZSS sites, including arranging contractor visits and supervising works whilst on site.
Manage and co-ordinate the work of sub-contractors, to ensure it is carried out according to agreed quality standards, budgets, and timescales.
What we’re looking for:

HNC in Construction Management or equivalent
Ability to work to parameters of Building Regulations
Understanding of basic principles of structural design, ability to work to design drawings
Excellent analytical skills, with the ability to interpret complex financial and performance information
Experience of implementing and working within, particularly from a client’s responsibly viewpoint, CDM 2015

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Scottish Canals is an innovative, forward-thinking organisation dedicated to safeguarding a crucial part of Scotland’s heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.

We currently have an exciting opportunity for a Technician/Engineer to join our small but dynamic team.  This role will ensure the holiday boat fleet is well maintained and repaired to the highest standard and always ensure provision of the highest level of customer service in all aspects of the customer’s journey. This will be split between servicing, diagnosing, and repairing all diesel boat engines, and covering operational duties and customer services on the bankside, such as handovers and customer familiarisation. Participation in the call out rota is required.

The holiday boats consist of 19 narrow beam canal boats, operated for 3 holiday hire companies. Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, boating and outdoor activities, then this could be the perfect job for you.

Main responsibilities include:

Maintain admin systems for the 19 boats to ensure the smooth running of departing and returning boats
Servicing and diagnostics of diesel engines
Be responsible for managing information from holiday boat companies
Be responsible for complying with all statutory regulations pertaining to operating the holiday boats
Support the Holiday Boat Marine Mechanic Team Leader and manager on a daily basis
Skills and experience required:
Qualified engineer/technician
Diagnose faults and repairs, working unsupervised
Self-motivated and able to work on own initiative
Excellent customer care skills
Experience of steering and propulsion systems, 12V and 240V systems
Welding, plumbing and painting experience advantageous
Full UK driving licence
The role is offered on a permanent, full-time basis. Scottish Canals also offers a generous annual leave entitlement along with enhanced company sick pay, discounted shopping vouchers, salary sacrifice tech-scheme and contributory pension scheme with a matched employer contribution of up to 10%.

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you have facilities and maintenance experience, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Facilities Technician to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What you need

Basic carpentry and electrical experience with knowledge of using relevant power tools and equipment
Knowledge of Health and Safety, risk assessments, Planned Preventative Maintenance systems of work and LOLER/PUWER (desirable)
Be a positive and self-motivated individual with a strong eye for detail
Be someone who takes pride in their work
Competent in using relevant IT packages
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, ride checks and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This role is permanent and full-time, offering a minimum of 30 hours per week. Our attraction is open daily, so flexibility in hours and days working will be needed. Shifts vary, and normally consist of daily shifts of early Duty Tech 9am -5pm and late Duty Tech 10.30am-19.30pm (During peak season and weekends) and 9.30am -17.30pm (out of season).

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Hourly rate of £10.92 paid fortnightly
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

An exciting opportunity has arisen for a talented Construction Project Team Leader to get involved in leading an important new build project for our beautiful Highland Wildlife Park site located in the heart of the Scottish Cairngorms, including the introduction of our Wildlife Discovery Centre and associated conservation-based project builds.

Fixed Term – 18 months, full time, 37.5 hours per week with potential for the post to be extended.

The role
This role reports directly to the Head of Property and Estates. The role is key in managing external contractors in the construction and refurbishment of all buildings, facilities, and infrastructure in relation to new build projects including the Scottish Wildlife Discovery Centre and conservation-based project builds.

Some of the things you’ll do:
• Supervise, following good management practice, resources within agreed limits and assist in the construction of new buildings, hard landscaping and other associated services. Contribute to the budget process and recommend cost-effective opportunities to minimise the impact of the Society’s operations on the environment.
• Providing regular performance and progress reports to our Projects and Sustainability manager while working on the SWDC project.
• Ensure all transport, generators, hand tools and all dedicated plant and equipment under your control is maintained to relevant legislation and best practice, and relevant documentation is maintained to the required standards at all times. This may include collection and disposal of refuse and waste materials within the park.
• Coordinate and oversee the compliant delivery and development of outsourced contracts, ensuring these are managed in a professional manner.
• Ensure the compliance of your team and contractors with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements (e.g. H&S; CDM 2015; Child Welfare) and the EUlife grant requirements.
Some of the things’ we’re looking for:
• HNC in construction or Civil Engineering Management, or equivalent qualification or experience
• IOSH managing safety or NEBOSH certificate or willingness to obtain
• Up to date completion of Site Safety Managers Training Scheme (SSMTS)
• Up-to-date knowledge and understanding of building related health & safety legislation

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Paolozzi Project Archivist / Curator
Collection & Research
Full-time, Fixed Term for 2 years
Salary £29,816 – £32,645 per annum (Band 5)
Plus generous benefits package

THE PAOLOZZI PROJECT

The National Galleries of Scotland accepted a major gift from Sir Eduardo Paolozzi in 1995, which included: c.2500 maquettes, models, moulds, and sculptures made from a variety of materials; around 2000 prints; 500 drawings; 9000 photographs; and 3000 slides. The gift also included a vast quantity of additional archival material: at the time estimated to number 80,000 items – magazines, tearsheets, correspondence, sketches, some artworks, and ephemera.

In 2017 the Galleries received a major bequest from the late Professor Robin Spencer, a highly respected Paolozzi scholar, and we are now embarking on a 2-year project to catalogue our Paolozzi holdings and to establish NGS as a centre for research on Paolozzi’s expanded practice as public artist, sculptor, collagist, printmaker, designer, and teacher.

THE ROLE

This is a specialist role for an Archivist with relevant curatorial experience, created to manage the archival aspects of the Paolozzi Project and to work on the programme around Eduardo Paolozzi’s centenary year planned for early 2024.

You will manage the development and maintenance of the Paolozzi Archive and ensure that the collection is made accessible for research and display, with a specific focus on centenary celebrations in 2024. You will develop and maintain contacts with external stakeholders including The Paolozzi Foundation, the artist’s estate, academic and professional peers, collectors, funding bodies etc., and handle enquiries from the general public.

Reporting to the Librarian (Modern and Contemporary Art) you will work closely with a dedicated Paolozzi Project Conservator as well as the wider Modern & Contemporary team. Working in this key role to deliver the aims of the project, your main focus will be promoting NGS holdings relating to Sir Eduardo Paolozzi outlined above, through cataloguing and display, with additional day to day responsibilities as a member of the wider team.

KEY RESPONSIBILITIES

• Initiating and developing ideas and proposals for the public programme of exhibitions, displays, and talks, in consultation with senior colleagues.
• Producing research and interpretive material, including publications, talks, captions, etc., and contributing to the digital engagement programme.
• Project management of exhibitions, displays, and other relevant initiatives, in liaison with senior colleagues.
• Maintaining accurate catalogue records and other relevant data pertaining to archive and special collections.
• Developing the archive and special collections in liaison with Curators and other colleagues.
• Liaising with colleagues in Collection Management and Estates to ensure the highest standards of care and protection for the NGS collection, including advising on the NGS loans programme.
• Responsible for the storage and care of archive and special collections, in liaison with the Project Conservator.
• Budget management for specific areas and projects.
• Maintaining a high standard of access to collections for NGS colleagues and the public, including day to day management of research spaces.
• Developing and maintaining an appropriate network of contacts and stakeholders, including lenders, donors, other museums, gallery professionals, etc.
• Contributing to education and other programmes across NGS.
• Collaborating with other NGS departments and contributing to audience development plans, in line with the overall NGS vision of broadening access to the collection.
• Contributing to NGS partnership initiatives – national and international.
• Representing archival interests at relevant NGS committees and working groups.
• Representing NGS at relevant professional conferences.
• Managing the recruitment and supervision of volunteers.

KNOWLEDGE, SKILLS, AND EXPERIENCE

The following range of knowledge skills and experience are required. Please ensure these are reflected in your application. Short listing for interview will be based on meeting these requirements.

Essential
• Educated to degree level with a recognised post-graduate qualification in archive and/or records management, or equivalent training/experience.
• Must have extensive experience of working in an archive repository along with demonstrable experience of working with complex and varied archival collections.
• Knowledge of content standards for archive description (i.e. ISAD(G)).
• Experience of working in a museum or gallery environment with thorough knowledge of collection care issues, including appropriate archival storage, handling and preservation.
• Good knowledge of 20th and 21st century art, with a particular interest in Scottish Post-War art.
• Understanding of relevant legislation (including Copyright, and GDPR).
• Excellent literacy skills with ability to produce clear and accurate documentation.
• Strong communication and interpersonal skills, including the ability to communicate effectively with both internal and external contacts.
• Excellent time management and planning skills, prioritising workload to meet deadlines.
• Ability to work effectively as part of a team, sometimes in a leading role, with a proactive approach to sharing information with colleagues.
• Excellent problem solving and research skills.
• Good IT skills, including CALM or similar archive cataloguing database and standard software (MS Word, Excel, etc.)
• Knowledge of relevant Health and Safety regulations and approaches (including manual handling and ladder use).

Desirable
• Experience in managing junior posts and/or volunteers.
• Experience of academic collaboration.
• Experience of writing for traditional publications and social media.
• Knowledge of a European language.
• UK driving licence.

ABOUT US

The National Galleries of Scotland (NGS) is home to one the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art, and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display, and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity, and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

NGS are working towards reducing our environmental impact and aim to have net-zero carbon emissions before 2045. Our response to the Climate Emergency and EDI is integral to our work and all our colleagues and departments play a part in achieving this. Our primary Climate Emergency focus areas are engaging our communities, improving our operations, and adapting to future climate changes.
SUMMARY TERMS AND CONDITIONS

Salary: £29,816 – £32,645 per annum (2021-22 pay structure)

Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post, and which are above minimum entry requirements.

Hours: 42 hours per week inclusive of a one-hour lunch break each day.

Location: The Gallery of Modern Art Two, Belford Road, Edinburgh.

Annual Leave: 25 days per annum (this moves to 30 days after 5 years continual service) plus 11.5 public and privilege holidays per annum, pro-rata depending on hours

Pension: Civil Service pension provisions enables the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

Please note that the successful candidate will be subject to Basic Disclosure Scotland security clearance.

The closing date for completed applications is Sunday, 30 October 2022

Paolozzi Project Paper Conservator
Collections Care
Full-time, Fixed Term for 2 years
Salary £29,816 – £32,645 per annum (Band 5)
Plus generous benefits package

THE PAOLOZZI PROJECT

The National Galleries of Scotland accepted a major gift from Sir Eduardo Paolozzi in 1995, which included: c.2500 maquettes, models, moulds, and sculptures made from a variety of materials; around 2000 prints; 500 drawings; 9000 photographs; and 3000 slides. The gift also included a vast quantity of additional archival material: at the time estimated to number 80,000 items – magazines, tearsheets, correspondence, sketches, some artworks, and ephemera.

In 2017 the Galleries received a major bequest from the late Professor Robin Spencer, a highly respected Paolozzi scholar, and we are now embarking on a 2-year project to catalogue our Paolozzi holdings and to establish NGS as a centre for research on Paolozzi’s expanded practice as public artist, sculptor, collagist, printmaker, designer, and teacher.

THE ROLE

This is a specialist Paper Conservator role, created to undertake the conservation elements of the Paolozzi Project. Reporting to the Lead Paper Conservator, you will be working with the archive, which encompasses a wide range of paper-based material but also ephemera including some artefacts, and so considerable flexibility is required. You will also be part of the Paolozzi Project team, working closely with Curators and Archivists.

KEY RESPONSIBILITIES

Conservation of the Paolozzi Archive (90%)
• Devising and implementing a survey methodology to assess the condition and housing requirements of the Robin Spencer Collection and the Paolozzi Collection, ensuring that this ties into the NGS collections management and archives management systems.
• Using the survey results to identify priorities and set a work programme for rehousing work and conservation treatments, based upon condition and significance.
• Implementing the programme of re-housing work and conservation treatments, ensuring that the treatments are documented adequately and efficiently. This will include creating photographic records, which may involve organising some professional photography sessions.
• Where objects fall outside your area of expertise, as is likely to be the case for some of the ephemera, undertaking research and benchmarking with other organisations to devise appropriate rehousing and basic treatment approaches.
• Working with small groups of volunteers to undertake appropriate elements of the rehousing work, where feasible.
• Keeping records of progress and liaising with colleagues to flag up any anticipated issues with the delivery of the work programme.
• Providing the conservation lead for the internal activity undertaken to mark the centenary of Paolozzi’s birth in 2024. This is likely to involve an exhibition featuring Paolozzi artworks and material from the Paolozzi archive.
• If any items from the archive are requested for loan, acting as the conservation contact for the request, advising on the items’ suitability and undertaking the necessary work to prepare them, which may include packing them for transportation.

Your other duties will include but not be limited to:
• Working with the budget holder for the Paolozzi Project to set and manage the budget for the project’s conservation materials.
• Contributing to the maintenance of relevant conservation and analytical equipment, advising on purchases of new equipment, monitoring levels of conservation materials for the project and requesting additional stock as appropriate.
• Publicising and promoting the project and the Conservation Department as a whole, both internally and externally, by giving talks, tours, and presentations along with writing content for traditional publications and social media.
• Developing and participating in relevant external networks and collaborations, both nationally and internationally.
• Maintaining and developing skills and knowledge in conservation and the cultural heritage sector through continuing professional development and training.
• Complying with NGS and departmental guidelines on health and safety and contribute to the development of good health and safety practices within the areas covered by the specialism.

KNOWLEDGE, SKILLS, AND EXPERIENCE

The following range of knowledge skills and experience are required. Please ensure these are reflected in your application. Short listing for interview will be based on meeting these requirements.

Essential
• Educated to degree level with a recognised post-graduate qualification in a relevant conservation discipline or equivalent training/experience along with work experience since completing education or training.
• Good knowledge of the conservation sector in the UK.
• Professional accreditation through the PACR scheme, or a willingness to work towards this.
• Proven practical experience of working with archival collections within the specialism of works on paper, including good knowledge and understanding of the materiality of works on paper; experience of working with the kinds of ephemera encountered within archives; and the ability to devise and carry out treatments to a high standard, where necessary using innovative solutions to resolve complex and unique problems.
• Knowledge and experience of preventive conservation approaches within paper conservation, such as environmental monitoring and control; and storage, transportation, installation, and display methods.
• Ability to undertake conservation and historical research for archive collections.
• Excellent literacy skills with ability to produce clear and accurate documentation.
• Strong communication and interpersonal skills, including the ability to communicate effectively with both internal and external contacts.
• Excellent time management and planning skills, prioritising workload to meet deadlines.
• Ability to work effectively as part of a team, sometimes in a leading role, with a proactive approach to sharing information with colleagues.
• Willingness to continually develop technical skills with regards to new methods and techniques, actively engaging in CPD.
• Good IT skills, including image processing software and MS Word, Excel, PowerPoint, etc.
• Knowledge of relevant Health and Safety regulations and approaches.

Desirable:
• Experience of working in a museum, gallery, library, or archive.
• Experience of supervising interns and volunteers.
• Experience of using a collections management database.
• Experience of writing for traditional publications and social media.
• Driving licence.

ABOUT US

The National Galleries of Scotland (NGS) is home to one the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art, and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display, and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity, and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

NGS are working towards reducing our environmental impact and aim to have net-zero carbon emissions before 2045. Our response to the Climate Emergency and EDI is integral to our work and all our colleagues and departments play a part in achieving this. Our primary Climate Emergency focus areas are engaging our communities, improving our operations, and adapting to future climate changes.

SUMMARY TERMS AND CONDITIONS

Salary: £29,816 – £32,645 per annum (2021-22 pay structure)

Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post, and which are above minimum entry requirements.

Hours: 42 hours per week inclusive of a one-hour lunch break each day.

Location: The Gallery of Modern Art One, Belford Road, Edinburgh.

Annual Leave: 25 days per annum (this moves to 30 days after 5 years continual service) plus 11.5 public and privilege holidays per annum, pro-rata depending on hours

Pension: Civil Service pension provisions enables the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

Please note that the successful candidate will be subject to Basic Disclosure Scotland security clearance.

The closing date for completed applications is Sunday, 30 October 2022

Fixed Term 12 months, Maternity Leave Cover – Full-time (40 hours)

JOB PURPOSE

This role is an exciting opportunity for a qualified conservator to provide collections care across some of the National Trust for Scotland’s most impressive properties located in the North and Highlands of Scotland.

The collections and interiors held by the National Trust for Scotland are historically significant and an important part of the visitor experience at many properties and for many members. The Regional Conservator – North will support Operational Teams in all matters related to preventive & remedial conservation. The post holder will advise on the implementation and continuous monitoring of collections care regimes appropriate to each property for collections on display and in storage. They will support remedial conservation projects, including ‘conservation in action’, loan in and out, temporary displays and exhibitions and will maintain information on all aspects of conservation through the Axiell Collections Management & Conservation System. The job holder will work with colleagues from across the Trust to ensure the preservation of and access to collections & interiors; the creation of conservation information and support the delivery of engagement activity. The post holder will promote the activities of the Collections Management & Conservation team through social media and other channels. The post covers sites across the North-East and Highlands including Inverewe House, Culloden, Brodie Castle, Haddo House, Fyvie Castle, House of Dun etc. Travel between these sites is essential.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop and support preventive conservation regimes (IPM, Environmental Monitoring, Object Handling & Moving, Storage etc.), including providing training for collections care staff at properties, working across properties to develop the skills and expertise of these staff so that they can take on conservation responsibilities locally and work together effectively.
• Plan & manage the delivery of remedial conservation projects as required.
• Uphold the Trust’s collection management framework & policies and support the development of conservation related property-specific planning across the Trust.
• Deliver expert advice and analysis to ensure safekeeping and access to Collections & Interiors (both physical and intellectual),
• Engage external consultants and contractors as required for preventive and remedial conservation projects.
• Develop and deliver plans for continuous improvement of collections conservation and care, including the co-ordination of regular collections-related training programmes for relevant staff and volunteers
• Support the development of innovative visitor experiences and engagement activities with collections & interiors at properties, during conservation in action events, through collaborations with other organisations, and through collection conservation narratives online
• As required, contribute collections conservation knowledge to interpretation or learning activities, or to broader initiatives such as national exhibitions or publications.
• Advise on improvements to Environmental Conditions & Systems
• Support properties on ensuring Emergency Plans and equipment are in place and up to date, alongside appropriate training

Other duties which may arise, including managing national programmes, ensuring that any work produced under the umbrella of the Conservation & Policy Directorate is outcome led, focused on delivery, and supports the needs of properties.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential Qualifications
• A recognised qualification in remedial or preventive conservation or equivalent experience

Desirable Qualification
• A strong commitment to continuous professional development, including ICON ACR status

Essential Skills & Experience
• Substantial experience of delivering preventive and/or remedial conservation of cultural objects and collections, interior surfaces and fabrics
• A demonstrable level of technical expertise and sound professional judgment
• A full driving licence, current for driving within the United Kingdom, own car, and willingness to travel across Scotland and on occasion abroad.
• An eye for detail and accuracy, in particular data analysis
• Excellent communication, influencing and advocacy skills, with demonstrable experience of building and maintaining relationships within organisations.
• Ability to work longer hours and/or nights away in more distant parts of the country on occasion.
A flexible attitude with an ability to prioritise and re-prioritise workload in the face of changing demands and in the context of a developing and changing organisational environment

Desirable Skills & Experience
• Experience of collections management systems
• Experience of leading training programmes, system development and business change projects
• Demonstrable experience of creating and enabling interpretive and audience-visitor experience solutions and promoting these through presentations, research publishing and the use of social media
• Experience of commissioning contractors, managing projects, and overseeing budgetary spend

DIMENSIONS AND SCOPE OF JOB
• Line management of temporary and project staff, and of volunteers
• Budget management of operational budget up to £50k

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Planetarium Presenter to deliver high quality planetarium experiences for a variety of audiences and act as a champion of science communication. The post holder will support the Planetarium Coordinator with day to day operations, and will have sole responsibility for special evening planetarium events.

The successful candidate will be confident with excellent interpersonal and communication skills, with a demonstrable interest in astronomy, either academic, amateur, or science communication. You will have experience of working with the public, children and community groups, and will be inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form at https://www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Application Deadline: Monday 17/10/2022 at noon.

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you’re a multi-skilled Technician, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Technician to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What you need

An A level or HNC/HND/BA in a relevant area or similar
Experience maintaining a wide range of equipment
In-depth knowledge of Health and Safety, risk assessments, Planned Preventative Maintenance systems of work and LOLER/PUWER
Be a positive and self-motivated individual with a strong eye for detail
Be someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This role is permanent and full-time, offering a minimum of 30 hours per week. Our attraction is open daily, so flexibility in hours and days working will be needed. Shifts vary, and normally consist of daily shifts of early Duty Tech 9am -5pm and late Duty Tech 10.30am-19.30pm (During peak season and weekends) and 9.30am -17.30pm (out of season).

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Hourly rate of £10.92 paid fortnightly
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

Hours: Full or Part Time Roles Available.
Duration: Permanent

Want to join a friendly, flexible team?

Why work for us:

– 10% employer pension contribution (no employee contribution).
– Competitive rate of pay.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking.

Key responsibilities will include:
– Receiving and dealing with deliveries.
– Exterior cleaning and weeding.
– Basic maintenance/DIY tasks.
– Caring for planters and hanging baskets.
– Valeting, charging and driving company vehicles.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in a fast-paced environment, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

How to Apply:
Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.