Operations

This is an exciting opportunity to help shape the future of the National Trust for Scotland (NTS) Corporate Archive Service. This new role is part of a dedicated project team and will be working alongside the NTS Review Archivist to support an ambitious programme of work.

The Archives Review Assistant role will support a programme to review the National Trust for Scotland’s physical corporate archive collections at headquarters and NTS historic properties by providing administrative and archival support. The review will help to develop understanding of the Trust’s collections and their significance. You will work alongside the Review Archivist in undertaking a survey of archive collections across the Trust and in processing data from the survey. This role could suit someone seeking to develop their knowledge and experience of archive collections prior to further studies, whether in archives or heritage management.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Provide support to the physical archives review survey programme.
• Support the survey of physical corporate archive collections at NTS historic properties and headquarters.
• Support the development of an understanding of the significance of NTS archival collections.
• Process data collected during the survey and feed into reports produced.
• Liaise with the NTS Archivist to develop an understanding of the history of NTS and the corporate and historic collections, to ensure that the survey is effective.
• Support advocacy and engagement activities with internal and external stakeholders about archives and managing records.
• Support the planning, timing and communication of the survey timetable.
• Participate in discussions on the strategic development of the Trust’s archive service.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Degree in a relevant discipline OR experience working or volunteering in an archive
Desirable
• Driving Licence, valid for driving within the UK

Experience, Skills and Knowledge

Essential
 Experience of project or programme support
 Experience of recording and managing data
 Good written and oral communication skills
 Experience of database and spreadsheet management

Desirable
 Experience of working in archive services or within records management systems (paid or voluntary)
 Experience of working in historic properties and/or in Scottish archives
 Knowledge of archives cataloguing systems such as Axiell Collections (Adlib)
 Experience of using social media to promote a service or project
 Knowledge of, or an interest in, the activities of the National Trust for Scotland
 Would suit an applicant seeking to gain experience prior to undertaking a postgraduate Archives course
DIMENSIONS AND SCOPE OF JOB

Scale
 Supporting the survey of archive collections in headquarters and across all Trust properties.

People Management
 This role reports to the Review Archivist and is not responsible for any staff.
Finance Management
 This role is not a budget holder

Tools / equipment / systems
 This role is a user of the Axiell Collections Management System and Portfolio DAMs

Workplace context
 This role is based at Hermiston Quay in Edinburgh and there will be regular travel to other locations to carry out surveys at Trust properties. Some of these visits will involve overnight stays. Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, there may occasionally be a requirement to travel to some of our island properties with collections, which is usually by boat. The archive survey work involves lifting and carrying boxes of archives and accessing archive stores in parts of historic properties that are only accessible by stair.

Example key performance indicators and targets
 This role will support the delivery of the physical archives review programme, working with colleagues and external consultants.

Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.
The walled garden and shrubbery area forms part of the larger design laid out by Thomas White in 1795. The walled garden is a modern interpretation of an older layout with herbaceous plants / fruit and vegetable production as well as themed areas of planting. Adjacent is a modern woodland garden with woodland play area for children and families.

The wider polices include parkland trees – avenues and drives, meadows and forestry plantations.
This regionally significant House and its outstanding garden and landscape attract around 30,000 visitors a year; a competent and enthusiastic gardener is required to complete the compliment the staff structure. An eye for detail as well as flair for creating a beautiful visitor environment is essential. There is much scope for developing within the role in the near future to add to the aesthetic of the property.

KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally recognised gardens of outstanding historical and horticultural importance; contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
• Contributing to the management, conservation and development of the garden by plant propagation, cultivation and production of seeds, and the maintenance of appropriate plant records and labelling;
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks;
• Fostering positive relationships with local communities and organisations and promote the work of the Trust.
• Supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• On occasion, contributing to the review and development of annual operating plans and operational workplans for the gardens;
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and demonstrable work experience in an amenity garden context.
• Current driving licence valid for driving in the UK.

Skills, Experience & Knowledge
Essential
• Practical experience in general amenity gardening ideally in a garden open to the public with a strong knowledge of plants and their identification
• Demonstrable skills in plant husbandry, particularly fruit and vegetable production, trees, shrubs, herbaceous plants, turf culture and pruning with an eye for detail.
• Competence in the use of basic tool and machinery and their maintenance.
• Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and also the ability to work using own initiative, in the absence of direct line management.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
• An understanding of the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of working in a mixed-team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context;
• Current First Aid certification (or willingness to train and use);

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will supervise volunteers and staff under instructions from Head Gardener;
• Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS Gardeners in the region)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
• Not a budget-holder.

Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors;
• Will be a frequent user of powered and hand tools such as, mowers, strimmer’s, hedge-cutters; all other tools as required in a general gardening context

You will lead all our visitor and community services within the Grampian district, running a successful operation that grows community engagement and commercial income and
liaise closely with colleagues across the organisation. You will lead a team of customer service and community engagement colleagues working across various sites, creating an empowering culture that inspires innovation, collaboration and continuous improvement.

The role

To lead and manage the day-to-day operational activities of the property and estates team at Edinburgh Zoo in support of the Royal Zoological Society of Scotland (RZSS)’s vision and mission as a leading wildlife conservation charity including management of allocated capital projects (whole or in part) such as construction and refurbishment of all buildings, facilities, and infrastructure in relation to new build projects.

Some of the things you’ll do:

Contribute to the development of the estates strategy to identify where improvements can be made, ensuring the site is safe, compliant and in excellent state of repair
Contribute to the development of projects including design, budgets, the works being identified, prepared, scheduled and allocated through to the work being assessed, e.g., any new build or refurbishment projects at Edinburgh Zoo
Contribute to the evolution of sustainability across RZSS; defining, developing and recommending appropriate strategies, policies and plans, budget discussions and managing their delivery, e.g., ensuring new build projects are energy efficient, environment friendly and sustainable
Develop and manage construction and infrastructure projects, in conjunction with the project team, sound financial management of the project, sound technical management of the project, production of the project deliverables and achievement of outcomes

What we’re looking for:

HNC or equivalent experience in construction management
Site Management Safety Training Scheme (CITB)
Up-to-date knowledge and understanding of building related health and safety legislation/regulations
Working knowledge and implementation of CDM regulations
Up to date completion of Site Safety Managers Training Scheme (SSMTS)

What you’ll get in return:

37.5hr working week
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

A fantastic opportunity has arisen for a Caretaker to join the team at Edinburgh Zoo! You’ll have the opportunity to work in a beautiful environment, helping the team in the day to day build and maintenance of a varied range of buildings, facilities and infrastructure.

The role

Assist the RZSS Edinburgh Zoo Property & Estates Team in managing the day-to-day build and maintenance of all buildings, facilities and infrastructure, to ensure that all areas of are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision. This post also supervises the vehicle gate receiving deliveries and making contact with departments to advise them of arrivals.

Some of the things you’ll do:

Work with minimal supervision, under the direction of more senior tradesperson, to provide labouring and driving tasks to agreed standards

Supervise the vehicle gate and follow arrival/departure procedures of all vehicles entering the site, including drivers signing in and out, receive deliveries and alert relevant departments of arrival.

Responsible for site security and access of contractors/vehicles via the vehicle gate and follow the opening and closing procedures of both the vehicle gate and pedestrian gate for staff.
Proactively undertake daily site inspections of public areas and perimeter checks, diary any tasks by their priority order and complete minor repairs, including fencing repairs, replacing damaged signage, replacing light bulbs or clearing chocked wastes pipes smaller multi trade repairs or works which didn’t require an experienced tradesperson to complete.

Maintaining onsite recycling area ensuring this is kept clear and that our onsite waste is being disposed of correctly.
Ensure all machinery is cleaned, inspected, maintained and user log book updated daily to agreed transport policy standards and procedures, e.g. oil/tyre/light checks and ensure all pre-start check sheets are completed as required.

What we’re looking for:

Full driving licence.
Working knowledge of risk assessment processes.
Ability to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Significant practical experience in the construction and maintenance of buildings, fencing and infrastructure.
Experience of working as part of a team, and on your own.
Construction Safety Certificate or equivalent is desirable as is being trained and competent in the operation of RZSS vehicles (e.g. forklift, dumper/lifter, 360 digger, telescopic lift) in a range of complex driving situations

Scottish Canals is an innovative, forward-thinking organisation dedicated to safeguarding a crucial part of Scotland’s heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.

Scottish Canals offer a generous annual leave entitlement of 34 days, rising to 39 after 5 years (inc. public holidays), along with enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

We currently have an exciting opportunity for a Strategic Planning Manager to join our dynamic team based in either Falkirk or Glasgow. The Strategic Planning Manager will provide leadership for the team associated with Asset Inspection and Monitoring, Project Prioritisation and works planning, Develop asset data and information as a key function within business planning and risk management.

Key Tasks:
• develop and management of the Asset Risk Register and Engineering/M&E Works Programme to provide an up-to-date platform to support SC asset risk management and business planning;
• Identify and escalate arising risks associated with assets, through management of data and work programmes;
• Support the management of the Asset Inspection Team
• Clear articulation and implementation of the SC Asset Management Strategy and Plan across Operational Delivery teams.
• Maintain senior management commitment to, and active championing of, the portfolio management / strategic planning process to ensure collaboration in pursuit of shared goals.
• Provide impartial and credible analysis and decision-making support to the Project Board, along with support to projects and programmes.
• Cross-departmental project liaison to achieve efficiencies.
• Make informed recommendations for the prioritisation and costing for business planning and strategy development.
• Suggests changes or improvements to current business plans, policies, and procedures to optimise returns.
• Assist in the development of business plans that support and introduce solutions for strategic issues that affect the company.
• Review outputs from asset inspections and provide recommendations/proposals for the (re)prioritisation of work required to direct work plans.
• Liaise with all Scottish Canals teams to ensure that all work elements are suitably programmed within the delivery programmes.
• Collate and analyse outputs from project delivery teams to feedback into asset system, re-prioritise works and assets.
• Collate and analyse outputs from maintenance delivery teams to feedback in to asset management system, re-prioritise works and assets.
• Confirm asset data and maintenance requirements of new assets are entered into the asset management system (AMX) to ensure all assets are accounted for in the development of work programmes.
• Support technical queries internally and externally, providing advice at all stages of planned projects.
• Respond as appropriate by reference to relevant information sources and offer recommendations that achieve efficiency and are cost effective.
• Provide input into national agreements, frameworks and strategies.
• Liaise with the Head of Engineering to ensure that there is sufficient budget and resource provided through the business planning process
• Provide works planning information to the Operational Delivery Team to ensure that Planned Preventative Maintenance and planned works are undertaken timeously.
• Develop the capacity of AMX to assign risk to an asset, create and manage projects and dashboard reporting capabilities.
• Provide recommendations on improvements to asset data quality within AMX.
• Assist in the development of a strategy for managing high risk assets.
• Incorporate new strategies into planning and asset portfolio management.
• Line Management.

Skills and Experience:
• Track record of managing asset data and ability to demonstrate strategic level and innovative thinking;
• Good judgement skills for planning and achieving strategic goals.
• Strong analytical, interpersonal and problem-solving skills.
• Use professional knowledge and experience to provide definitive recommendations to Executive, Board and other colleagues on appropriate approach
• Interpret statutory requirements and adapt business processes to take account of these.
• High standard of verbal and written communication and proven ability to present technical data to non-technical audiences.
• Proficient in the use of a personal computer and IT programming and development skills for business applications software

Desirable Skills and experience:
• Able to use appropriate functions within AMX proficiently.
• Valid driving licence
• Analyse information to make technical judgements and recommendations to ensure the risks attached to SC assets are managed and defined standards are met.
• Use professional knowledge and experience to provide definitive recommendations to Executive, Board and other colleagues on appropriate approach, coaching the team on more complex cases.
• Interpret statutory requirements and adapt business processes to take account of these.

Personal qualities and abilities required:
• Consult, influence and support teams outside of the Operational function through the provision of strategic planning and technical expertise.
• Co-operate with, influence and inform Executive and Board.

Qualifications and knowledge required:
• Degree (or equivalent) in a relevant discipline.
• Technician/Associate level (or equivalent) membership of appropriate professional body.
• Demonstrable experience as a strategic planner or portfolio manager
• General heritage and environmental awareness.
• Knowledge of heritage protection regime.
• Competent use of a personal computer and business applications software and specialist software. Experience of GIS or mapping systems.
• Liaise closely with professional bodies in area of specialism to share best practice and new developments and ensure SC is seen as an influential organisation.
• Valid driving licence appropriate for vehicle to be driven.

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people.

If you have supervisory experience working in a public facing role using excellent customer service and communication skills, we want to hear from you. We’re looking for an experienced Supervisor to lead and motivate a team of approximately 20 Visitor Assistants working across all four of our amazing Galleries based in the heart of Edinburgh.

You’ll be part of our enthusiastic and dedicated team responsible for enabling our visitors to explore, experience and enjoy the National Galleries of Scotland.

As the Visitor Assistant Supervisor, you will lead by example providing an exceptional welcome and seize all opportunities to grow income by encouraging donations, promoting the benefits of membership, and selling tickets for exhibitions.

THE DIFFERENCE YOU’LL MAKE

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong and motivational line management. Working with the Duty Manager you will:

• Assist in managing the team respond to visitor enquiries and feedback (in person, by phone and via email).
• Provide direction to your team to ensure the best possible welcome and experience every time we engage with our visitors and colleagues.
• Supervise and develop the Visitor Assistants to deliver against income targets for donations, Friends scheme recruitment and ticket sales.
• Create efficient and effective staff rotas to ensure the team are resourced and equipped to deal successfully with enquiries and customer engagement.
• Assist in creating a culture of creativity and commercial awareness.
• Communicate effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues.
• Follow departmental cash handling procedures and perform accurate reconciliations.
• Ensure all customer data is collected in line with GDPR and our guidelines.
 

Scottish Canals is an innovative, forward-thinking organisation dedicated to safeguarding a crucial part of Scotland’s heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.

We currently have an exciting opportunity for a Technician/Engineer to join our small but dynamic team.  This role will ensure the holiday boat fleet is well maintained and repaired to the highest standard and always ensure provision of the highest level of customer service in all aspects of the customer’s journey. This will be split between servicing, diagnosing, and repairing all diesel boat engines, and covering operational duties and customer services on the bankside, such as handovers and customer familiarisation. Participation in the call out rota is required.

The holiday boats consist of 19 narrow beam canal boats, operated for 3 holiday hire companies. Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, boating and outdoor activities, then this could be the perfect job for you.

Main responsibilities include:

Maintain admin systems for the 19 boats to ensure the smooth running of departing and returning boats
Servicing and diagnostics of diesel engines
Be responsible for managing information from holiday boat companies
Be responsible for complying with all statutory regulations pertaining to operating the holiday boats
Support the Holiday Boat Marine Mechanic Team Leader and manager on a daily basis
Skills and experience required:
Qualified engineer/technician
Diagnose faults and repairs, working unsupervised
Self-motivated and able to work on own initiative
Excellent customer care skills
Experience of steering and propulsion systems, 12V and 240V systems
Welding, plumbing and painting experience advantageous
Full UK driving licence

The role is offered on a permanent, full-time basis. Scottish Canals also offers a generous annual leave entitlement along with enhanced company sick pay, discounted shopping vouchers, salary sacrifice tech-scheme and contributory pension scheme with a matched employer contribution of up to 10%.

JOB PURPOSE

With increasing risks associated with data protection and cyber security and the need to ensure we regularly monitor, advise on, and remain resilient in our data protection activities; this role exists to support the Data Protection Officer in advising the Trust and monitoring compliance with UK and EU privacy legislation including the UK GDPR, EU GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The Deputy DPO will also act as the Trust’s Data Protection Officer (DPO), in their absence.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support colleagues across the organisation with specialist advice and practical guidance on the implementation of privacy management policies and procedures.
• Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken to mitigate risk.
• Assist in the preparation of reports to the Trust’s Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training.
• Support the annual review of all privacy management policies and procedures in line with legislative changes and organisational requirements.
• Plan for legislative changes and their impact on Trust activities, identifying risk associated with the changes and managing workload to address such changes.
• Support the delivery of mandatory training in data protection, cyber security, and PCI DSS – including the delivery of refresher training to volunteers and employees.
• Process data subject rights requests, including Subject Access Requests, Erasure Requests and Objections to Processing, in line with the legislative timescales.
• Support the development of an annual auditing framework for data processors to ensure they continue to meet our expectations in the handling of Trust data.
• Manage workload and resources required to respond to data subject’s rights requests in line with legislative timescales.
• Work with the DPO to advise on possible solutions to challenges with systems and processes in order to mitigate risk.
• Coordinate and record quarterly meetings with the data champions’ network.
• Oversee the production of a quarterly newsletter with support of the data champions.
• Lead on the review of the data inventory and ensure it remains up to date.
• Promote and advise on the application of data protection by design and default when developing new systems and processes across the organisation.
• Support the DPIA process, including supplier due diligence and review of third-party contracts, including those involving international data transfers.
• Work alongside internal stakeholders to contain, recover and respond to data breaches and cyber security incidents – acting as the key contact for external stakeholders, including the Information Commissioner’s Office, OSCR and Police Scotland, in the absence of the DPO.
• Support the delivery of data protection and cyber security projects as required.
• Deputise for the Trust’s DPO in their absence.
• Report on risk, incidents and vulnerabilities to the Chief Operating Officer and Trust Solicitor, in the absence of the DPO.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Postgraduate information management / compliance / data protection qualification or demonstrable practical experience in an information management / compliance / data protection role
 Educated to degree level or equivalent

Desirable
 Qualified data protection practitioner

Experience

Essential
 Excellent knowledge of data protection legislation, including those relating to direct marketing
 Experience of handling complex information management / compliance / data protection queries
 Excellent planning, organisational and communication skills
 Excellent time management, decision-making and problem-solving skills
 Experience of managing multiple projects and tasks with changing priorities
 Experience of influencing others through the provision of expert advice and analysis of data
 Ability to respond to complex and varied privacy management queries, working on own initiative and with minimal supervision

Desirable
 Experience of an information compliance/data protection role within a charity environment
 Experience of developing and delivering information compliance training
 Experience of supporting internal stakeholders with high quality advice and guidance
 Experience of risk management frameworks
 Experience of people management
 Experience of Microsoft SharePoint
 Knowledge of financial services compliance requirements where there is an impact on data protection (e.g., PSD2, PCI DSS)

The Compliance Analyst will be responsible for taking forward the PCI DSS (Payment Card Industry Data Security Standards) compliance action plan, undertaking due diligence, creating operational payment processes, and leading on the effort to embed the practices into the organisation. They will report to the DPO and be based within the Corporate and Commercial Services team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead on the delivery of a PCI DSS compliance action plan.
• Develop operating procedures for new payment channels and review operating procedures for existing channels.
• Liaise with colleagues to review all paper-based payment processing at NTS.
• Complete/update PCI DSS Self-Assessment Questionnaires (SAQs) for payment processes.
• Define appropriate back up processes when primary payment channels are unavailable.
• Work with colleagues and external partners to ensure that all third parties processing payments on behalf of the Trust are themselves appropriately PCI compliant.
• Support colleagues across the organisation with advice and practical guidance on the implementation of PCI DSS policies and procedures.
• Assist in the recording, monitoring, and reporting of risks associated with payment processing activities and identify actions that can be taken to mitigate risk.
• Support the delivery of mandatory training in PCI DSS – including the delivery of refresher training to volunteers and employees.
• Support the development of an annual auditing framework in line with PCI DSS requirements.
• Work with the DPO, Technology Director and Finance Director to advise on possible solutions to challenges with payment systems and processes in order to mitigate risk.
• Oversee the management of a central payment device inventory to ensure it remains up to date.
• Support colleagues in regions/teams to produce local inventories and keep them up to date.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Demonstrable experience in compliance/business/data analytics
• Excellent knowledge of PCI DSS requirements
• Excellent stakeholder management, influencing and negotiation skills
• Excellent planning and organisational skills with experience of working in an agile environment
• Strong communication skills both combined with the ability to write clear & concise interpretations of complex sets of data
• Excellent self-motivation and interpersonal skills, with the ability to develop relationships across professional and organisational boundaries and encourage participation and knowledge sharing with other stakeholders
• Experience of maintaining full system & process documentation

Desirable
 Knowledge of EPOS systems
 Expert in Microsoft Excel
 Experience of Microsoft Cloud SAAS environments
 Experience of risk management frameworks
 Experience of Microsoft SharePoint

DIMENSIONS AND SCOPE OF JOB

Scale
 Trust-wide role, collaborating with and supporting colleagues across Scotland, as well as liaising with external parties and service providers

People Management
 None

Finance Management
 None

Tools / equipment / systems
• Microsoft packages (Word, Excel, PowerPoint, Access etc.) data processing, report preparation, etc.
• Microsoft SharePoint (creating and maintaining shared folders)

We are looking for an experienced Multi-skilled Engineer to join our team based at Grangemouth. The role is offered on a permanent basis, working shift pattern 4 ON/4 OFF, 8am – 8pm summer, 8am – 6pm winter. Applicants must have served a recognised electrical apprenticeship or have appropriate electrical qualification including experience in working with 3phase 415v equipment.

Scottish Canals offer a generous annual leave entitlement of 34 days, rising to 39 after 5 years (inc. public holidays), along with enhanced sick pay, childcare vouchers, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

The Multi-skilled Engineer will ensure the safe and efficient implementation of the M&E work programmes as delegated by the M&E Supervisor.  They will assess the need to re-prioritise tasks and resources as work progresses, seeking appropriate guidance from M&E Supervisor.

The successful candidate will be responsible for planning works to ensure that the team have the required level of PPE, tools and equipment and competence within the M&E team to carryout works efficiently, effectively and safely.  They will coordinate and instruct the team to deliver agreed works, ensuring team are efficiently deployed and adequately trained for the tasks.

Using technical expertise, you will undertake breakdown response, fault investigation, repair, maintenance and improvement works to a variety of equipment and installations throughout the canal network, including The Falkirk Wheel, Kelpies, Automated Moving Bridges, Hydraulic automated Locks, Marine craft repairs and facilities maintenance.

The successful individual will be required to utilise their experience and judgement when issues need upward referral.

Day to Day tasks for the role include:

Working within your skill set, experience, knowledge, training and ability you will be expected to contribute towards delivering the agreed M&E planned preventative maintenance programme, new installations, planned inspections, effective fault diagnosis and repair.
Under supervision, produce recommendations to minor problems, undertaking project design and leadership where appropriate.
Comply with SC Health & Safety policy and defined standards, report incidents, accidents and near misses.
Complete point of work risk assessments and make adjustments to work methods where appropriate.
Assist in drawing up Risk Assessments, Method Statements, Permits to Work and Isolation Method Statements for works relevant to area of expertise and knowledge.
Supervise and control works of the team including M&E Technicians, Operatives and contractors.
Prioritise workload and other competing elements of multiple planned preventative maintenance, minor works, projects and contracts.

 Skills/Experience Required:​​​​​​​

Recognised qualification / Time Served Apprenticeship in Mechanical and / or Electrical Engineering
Knowledge and experience of working on multi discipline sites, delivering works in an engineering environment.
Full driving licence required
Health and Safety awareness/qualifications.
Competence in the issuing and use of all company Permit to Work systems.
Risk assessment and method statement training
It is desirable you have experience in running and maintaining waterway infrastructure and industrial machinery, particularly with respect to electrical and mechanical disciplines.
Practical experience of computerised maintenance management packages

Reporting to the General Manager – Visitor Experience, and working closely with the General Manager – Health and Safety and Facility Maintenance, the position sits as part of V&A Dundee’s duty management team, facilitating the effective day to day running of the museum.

Whilst assuming full duty management responsibility of the building, the Duty Managers put the visitor journey at the heart of everything they do, ensuring the delivery of a consistently world-class, 5* experience, for everyone who comes to see us. They supervise the smooth running and support the General Manager – Visitor Experience with the continued development and improvement of all functions that sit within the visitor operations remit. These functions include, but are not limited to, retail, ticketing and box office, gallery staffing and object invigilation, and events delivery. Our Duty Managers are also a key point of liaison for our contracted staff across cleaning, security and catering services, ensuring excellent rapport and sustained relationships that are conducive to a cohesive and integrated visitor journey of the highest standard.

Role Profile
A high degree of flexibility and the ability to manage effectively, both directly and by influence, is key to this role, assuming line management responsibility for a team of Visitor Assistants. Our Duty Managers foster an environment that inspires the best in their team, working collaboratively to ensure everyone is heard and ideas are nurtured. Management experience in a busy, customer service environment is essential, along with the ability to prioritise and delegate as required. Excellent working knowledge and promotion of Health and Safety, as well the ability to coordinate response to emergency situations, is an important part of their working day.

Duties and Responsibilities
-Oversee and manage the daily operation of the public facing areas of the museum, striving to achieve the highest standards of customer service and ensuring the delivery of a consistently world-class, 5* visitor experience, in line with Visit Scotland’s quality assurance grading, for everyone who comes to see us.

-Act as a key holder, performing opening and closing procedures. This will include occasional out of hours emergency response, as agreed with the General Manager – Visitor Experience.

-Ensure the highest standards of cleanliness and facility conditions, performing regular audits and escalating problems that deviate.

-Oversee the daily management and security of the Gallery spaces, reporting any maintenance issues and object damage.

-Conduct pre and post-shift briefings for the Front of House staff, ensuring that they have the necessary information to support our visitors, and gathering feedback and ideas to help improve the visitor and staff experience.

-Coach and mentor our team of Visitor Assistants, ensuring that they have adequate training and development opportunities so that they can confidently upsell tickets, memberships, and retail product, and consistently deliver the best possible experience for all of our visitors.

-Lead on and coordinate the response to emergency situations, including but not limited to, first aid incidents, building evacuation, adverse weather and problem visitor scenarios.

-Work closely with the General Manager – Visitor Experience and the Events Manager, to support the delivery of all events, assuming Duty Management responsibility and ensuring that all events are delivered safely.

-Oversee all cash handling processes, along with the management of the banking procedures and the security of the cash room and safes, in line with insurance regulations.

-Ensure all elements of the Front of House and visitor-facing functions are appropriately resourced, including but not limited to, welcome and admissions, ticketing and box office, retail, gallery staffing and invigilation, visitor tours and gallery talks.

-Working closely with the General Manager – Visitor Experience, in-house Tour Guides, and Bookings Officer, support with the ongoing development and delivery of tours and gallery talks, ensuring the commercial tour bookings are resourced and generating ideas to further enhance this offer.

-Line management of a team of circa 10-12 Visitor Assistants, conducting annual appraisals, and behaviour and performance management.

-Be fluent in and engaged with V&A Dundee’s Vision and Mission, ensuring that everything done is underpinned by this, and that the Front of House team understand the part they play in the collective effort to achieve this.

-Manage HR requirements of direct reports, including tracking of holiday, sickness and payroll.

-Organise and distribute work tasks and schedules on shift, building rotas to ensure all areas are appropriately resourced.

-Lead by example at all times, ensuring that staff are well-presented, welcoming and pro-active in their approach to their work.

-Encouraging the maximisation of sales across all commercial platforms, and the retrieval of donations and relevant gift aid information.

-Be aware of Operational KPIs across on-site ticket sales and conversion, on-site membership purchase, donations and gift aid information retrieval, retail conversion, and cascading this information to the Front of House team.

-Make it a priority to have a good knowledge of our programme, and ensure that this is shared with the Front of House team, so that this can be confidently spoken about with visitors and upsold.

Deadline for applications: no later than 11:59, 08 November 2022. Interviews will take place w/c 21st November 2022.