Operations

HEAD OF VISITOR EXPERIENCE
PASSIONATE ABOUT CREATING MEMORABLE EXPERIENCES & DEVELOPING A
TEAM

We are looking for an energetic, proactive and resilient individual to join our
senior leadership team as head of visitor experience. Our experience offers
visitors from all over the globe an opportunity to learn about a world class product
in a world class environment. We pride ourselves on delivering exceptional
customer service, tailored to individual customers’ needs, in a welcoming and
relaxed atmosphere.

What about you?
You will have a proven track record of managing a team in a busy environment and
a flair for leadership and organisation are essential. Prior experience in the
tourism or Scotch whisky industry is not necessary but would be an advantage.
You will also be:
A confident leader with strong commercial awareness and a keen eye for detail.
An engaging and approachable communicator with a warmth of spirit.
An inquisitive and proactive learner with a thirst for knowledge.
An inspiring mentor and a motivational and encouraging coach.
A flexible team leader who embraces change and is determined to raise the bar of
excellence.

What will you be doing?
Maximising sales in both the tour and bar.
Ensuring all 5-star standards are upheld and improved upon at every opportunity.
Coaching and developing your team to ensure they reach their full potential.
Leading by example ensuring every customer has a memorable experience.
Collaborating with other departments ensuring the seamless running of our
business.
Working with our operations director to agree the strategic direction of the
department.
Championing our culture and values in all aspects of your role.

Contract full time, 36.25 hours per week
Hours rota based, includes evenings & weekends
Salary from £35,000 dependent on experience

What about us?
Our vision is to make the world fall in love with Scotch whisky. We are a team of
friendly and passionate storytellers who inspire, enthuse, educate and impassion
our visitors about Scotch whisky in all that we do. Why not have a look around our
website to learn more about what we do.

Interested?
Do you think you have something to bring to our team? Then we’d love to hear
from you. Tell us why you’d love to join our team!
We can’t wait to meet you!

Housekeeping Supervisor Opportunity!

As we near the end of our construction activities at our Rosebank site, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore looking to appoint a brand new role of Housekeeping Supervisor.

As part of our small team of Housekeepers, your role will oversee the team to ensure our brand home is always presented to the highest standard.

So… if you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you! We’re looking for someone who has previous experience of managing a team who can lead by example and create an environment that inspires and motivates the Housekeepers to deliver an exceptional visitor experience In addition, our candidate will have a positive work attitude and display strong attention to detail. A warm and friendly personality will fit in well amongst the team.

This role will be offered on an annualised hours basis. In practical terms it is anticipated the role will be based on an average of c.35 hours per week. Expected working hours can be flexible however would be offered on a ‘c.5 from 7’ day basis.

As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who are flexible in their approach. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Thank you for your interest in the post of Stonemason with Historic Environment Scotland, based at our Melrose Abbey Depot. This is a permanent and pensionable appointment.

You will be joining a dedicated team where you will contribute to the conservation of historical monuments under the care of Historic Environment Scotland in The Scottish Borders and the surrounding area.

As part of the Monument Conservation Unit, you will have responsibility for the on-going conservation, maintenance and presentation of Melrose Abbey and other Historic Environment Scotland monuments within the Melrose District Area, including Jedburgh Abbey, Dryburgh Abbey, Kelso Abbey, Hermitage Castle and Smailholm Tower.

At Melrose the spring working hours are:
Monday–Wednesday 07:30am – 04:30pm
Thursday 07:30am – 04:00pm
The summer working hours are:
Monday–Thursday 07:30am – 05:00pm
Friday 07:30am – 02:30pm
The winter working hours are:
Monday–Thursday 08:00am – 04:15pm

Full-time (part-time will be considered), 3 months Fixed Term
Two positions available
Salary £24,171 per annum (Band 7)
Pay award pending plus generous benefits package
Hybrid / flexible working

About the role

Are you a people person with a talent for organisation and a keen eye for detail? We are looking for an HR Administrator who will support us to deliver an engaging colleague experience ensuring National Galleries of Scotland is a great place to work for all.

If you thrive working in a team and are looking to gain experience in a generalist HR first step role we want to hear from you.

As the HR Administrator you will provide admin support to the HR team including management of the team mailbox and supporting an upcoming digitisation project. We have a strong HR team culture that you would be welcomed into and supported in your first HR steps.

The difference you’ll make

Reporting to the HR Officer your responsibilities will include but not be limited to:

Effective management of the HR team mailbox. You will be asked to respond in a professional and timely manner to varied internal colleague and external stakeholder enquires. Using your judgement to escalate more complex requests across the HR team.

Supporting our colleague file digitisation project.

Admin support including correspondence, system entry and paperwork issue for a variety of colleague lifecycle processes including:

Colleague background compliance checks

Sickness absence

Colleague terms and conditions amendments

Flexible working requests

Offboarding

Working closely and flexibly with HR colleagues as requested.

Who we’re looking for?

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Excellent knowledge of Microsoft Office products, including MS Teams.

Team player with ability to work collaboratively.

First class communication skills both written and verbal.

Strong organisational skills and great attention to detail.

Ability to review and interpret information from a range of sources to effectively respond to queries. 

Ability to show diplomacy and tact whilst being discreet and maintaining confidentiality.

Flexible and adaptable to change.

Desirable

Human Resource Management Degree or equivalent experience / CIPD Qualified.

Fore more information and to apply, please visit our careers page.

The closing date for completed applications is 12 noon on Tuesday 23 May 2023

Housekeeping Supervisor Opportunity!

As we near the end of our construction activities at our Rosebank site, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore looking to appoint a brand new role of Housekeeping Supervisor.

As part of our small team of Housekeepers, your role will oversee the team to ensure our brand home is always presented to the highest standard.

So… if you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you! We’re looking for someone who has previous experience of managing a team who can lead by example and create an environment that inspires and motivates the Housekeepers to deliver an exceptional visitor experience In addition, our candidate will have a positive work attitude and display strong attention to detail. A warm and friendly personality will fit in well amongst the team.

This role will be offered on an annualised hours basis. In practical terms it is anticipated the role will be based on an average of c.35 hours per week. Expected working hours can be flexible however would be offered on a ‘c.5 from 7’ day basis.

As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who are flexible in their approach. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Due to team expansion, an enthusiastic and conscientious individual with excellent customer service skills is required to join the full-time team at Dunnottar Castle.

The post is for 5 days per week on a shift pattern of Tuesday to Saturday inclusive.

Flexibility to provide holiday and sickness cover will be necessary at times.

Hours of work are: between April 1st and 30th September – 08:30 – 18:30; between 1st October to March 31st – 09:30 to varying finish times, earliest being 15:30.

The position involves the following aspects: –

Property Maintenance
· Opening/closing the designated areas of the Castle to the public in accordance with agreed opening and closing times.
· Monitoring of condition of all areas of the Castle during duties, being mindful of conservation/preservation and health and safety aspects, raising perceived issues with management team/maintenance supervisor as necessary.
· Cleaning of the Castle toilets and other areas in accordance with agreed policy.
· Carrying out basic property maintenance tasks, such as gardening, as required.

Health and Safety
· Making the public aware of any activity which may be unsafe or unsuitable given the Castle’s cliff top location.
· Closing the Castle in periods of bad weather if unsafe to open/remain open, all in accordance with agreed procedures.
· Reporting any accidents in accordance with agreed policy.
· Work within the Castle health and safety policy.

Retail, Finance and Business Management
· Working shifts in ticket kiosk, collecting entrance fees and other sales income from the public in accordance with agreed policy.
· Selling postcards and guidebooks.
· Use of online booking system.
· Promoting the brand at every opportunity.

Promotion and PR
· Answer questions from the public.
· Respond to/deal with customer email and telephone enquiries.
· Assist Deputy Custodian with wedding parties and film companies and any other organised pre-arranged groups visiting the Castle.

Staff Management
· Assist Deputy Custodian with training, overseeing and assisting summer staff in fulfilling their duties.

Key Skills
• Communication, verbal and written
• Problem solving
• Application of numbers
• Proficient in the use of Microsoft office packages including Word and Excel as well as email and online systems.
• Able to work on own initiative and as part of a team.
• Customer service experience, including dealing with difficult situations.
• Motivation, enthusiasm and initiative.
• Flexibility and adaptability.
• Full driving licence.
• Experience in the tourism sector desirable.

Applicants should be 18 and over from start date and have a good level of physical fitness.

Applicants should be able to arrive at the Castle for the times outlined above. Applicants who do not live locally would benefit from being able to drive and have own transport.

CV with cover letter to be sent to martin@dunnottarcastle.co.uk by 1st June.

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

In this exciting role you will provide comprehensive administrative support for our Events and Activities team as well as providing a friendly welcome to our Fort Douglas visitors. As well as dealing with summer camping and events, you’ll be responsible for overseeing our adventure playground, including opening and closing procedures, daily safety checks and daily cash reconciliation. With an organised approach and an eye for detail, you will coordinate event and activity bookings, respond to enquiries, and provide general assistance to the wider Visitor Services team.

• Are you enthusiastic and able to use your initiative when required?
• Can you demonstrate excellent communication and customer service skills to comfortably engage with a wide range of visitors?
• Do you have a ‘can-do’ attitude and flexible approach to work?

Working hours will be 4 to 5 days per week (salary will be pro-rata for 4 days) and will include regular weekend working. Candidates should demonstrate strong admin and computer skills.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com indicating if you are looking to work 4 or 5 days per week.

The closing date for applications is 7 June.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/