Operations

The historic library collections held by the National Trust for Scotland provide a rich and varied record of readership and intellectual history across more than 40 historic properties. The Libraries Curator will lead initiatives to bring these collections to life for our visitors and open them up for researchers, both in person and digitally. Displayed and managed within historic settings, the current lack of centrally managed and accurate book listing hinders research, interpretation, and storytelling. With expertise in book history and rare books cataloguing, the Libraries Curator will work with external stakeholders and colleagues across the Trust to spearhead initiatives to catalogue and preserve the collections, open them up for research and enhanced visitor engagement, and to raise the profile of these collections both nationally and internationally.

SHORT-TERM PROJECT ACCOUNTABILITY

The priority for this role will be to develop and promote a project to audit and catalogue the NTS library collections to professional standards. Within the first year, the post-holder will review existing collections data and systems, pilot potential cataloguing project models with support from external consultants and stakeholders and work closely with the fundraising team to seek support for an ambitious programme of cataloguing, public engagement and collections research. The priorities for the following years, and the longer-term extension of this role, will depend on the outcome of this initial development phase.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Plan and deliver a series of projects in book cataloguing to ensure a consistent standard of cataloguing across NTS properties, including recruiting and managing temporary staff, and managing project budgets to ensure targets and standards are met

Deliver long-term improvements to the management of library collections at NTS through ongoing internal advocacy and contributions to strategic planning, both regionally and centrally

Build and maintain key stakeholder relationships across the historic library sector, representing NTS at national and international sector events where appropriate

Develop and implement policies for the management, cataloguing and development of library collections at the Trust to recognised professional standards

Develop research strategies, and build partnerships to align external research requests with NTS research priorities

Support the development of innovative visitor experiences and engagement activities relating to, and using, our library collections, both in person and online

Build and maintain relationships with colleagues across NTS, to support better care, and security of library collections, as well as improved access and interpretation – this will be done in partnership with regional curators, regional conservators, and with property staff

Promote NTS library collections nationally and internationally by researching the collections and sharing the outcomes with using the Trust’s main digital channels, and through external professional networks.

Other duties and responsibilities which may arise, ensuring that any work produced is outcome led, focused on delivery, and meets the needs of historic properties.

Thank you for your interest in the post of Plumber with Historic Environment Scotland, based at Edinburgh Castle within the Edinburgh Region. This is a permanent and pensionable appointment.

You will help ensure the day-to-day maintenance of hot and cold-water services within the Edinburgh Region, carry out maintenance on drainage, rhones and cast-iron systems and daily checks of public toilets prior to opening. The applicant will be an integral part of the Monument Conservation Unit (MCU) Team, who deliver the annual programme of works and provide support to the Visitor & Community Team ensuring that Edinburgh Regions buildings are maintained to a five-star level.

Camera Obscura and World of Illusions is a Visit Scotland 5-Star rated visitor attraction consisting of a rooftop terrace, exhibitions, reception area, and gift shop.

This role involves maintaining high standards of presentation and safety internally and externally for our many visitors. In 2023, we were the 7th most visited paid attraction in Scotland. We are open to candidates with various levels of experience, from juniors who will receive full training, to experienced technicians ready to hit the ground running, to specialist electricians who may take on electrical maintenance in addition to general tasks.

Camera Obscura & World of Illusions is proud to be accredited as a Living Wage Employer.
We offer:
– Real Living Wage, calculated according to the cost of living
-Non-contributory pension scheme
– Free entry for friends and family
– Free tea, coffee, and breakfast staples
– Generous break times
– Flexible shifts when possible
– Extensive Employee Assistance Programme
– NHS-approved wellness app for mental health
– Sick Pay
– Yearly bonus, discretionary
– Role Details

Summary
– Ensure visitor safety through health and safety checks and necessary remedial work.
– Maintain all exhibits, lights, and effects in full working order.
– Participate in prototyping and building new exhibits.
– Tasks will be allocated based on your skill set.

Job Requirements
– Experience: 2 years relevant experience (preferred).
– Language: Fluent English (required).
– Licence/Certification: Driving Licence (preferred).
– Work Authorisation: United Kingdom (required).
– Basic skills or the ability to learn in electrics, joinery, painting and decorating, plumbing, and IT.
– Good communication, numeracy, organizational skills, and initiative.
– Ability to work independently and as part of a team.
– Flexibility to work outside normal opening hours when necessary.

Main Duties
– Building Maintenance: Routine maintenance, repair work, and occasional cleaning.
– Exhibitions: Development, maintenance, enhancement, and repair of exhibits.
– General: Maintain a clean and tidy work environment and assist in other site operations as required.
– Emergencies/Security: Familiarity with fire and emergency procedures and ability to lock and secure the building after hours as a key-holder.
– Other Duties: Event/meeting preparation, offsite research, driving, ordering, and liaison with external contractors.

Hourly rate: £13.65 (equivalent annual salary: £28,392).
Type: Permanent
Job Type: Full-time
Location: Edinburgh, EH1 2ND
Schedule: 8-hour shifts 5 days over seven including one weekend day.

Full-time and Permanent
Starting end of September 2024
Salary £29,598 – £32,286 per annum plus 20% shift allowance
Plus generous benefits package

About the role 

Do you have proven supervisory experience working in a visitor attraction, in retail or the hospitality sector? Do you have outstanding interpersonal skills, with experience of leading and motivating a team? Then we want to hear from you.

This position is an ideal opportunity for an experienced Supervisor to be part of our enthusiastic and dedicated Security team. It’s not just about security – your excellent customer service skills will ensure a positive experience for visitors and colleagues.

You’ll have a people-focused approach to lead, coach and inspire a team of Security Attendants supporting the delivery of an exceptional visitor experience through strong leadership while helping keep our people, art, and buildings safe and secure.

The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.

The difference you’ll make

Working closely with the Head of Security and with the Security Operations Manager across our Galleries, you will take responsibility for the smooth, secure, and safe running of our Galleries and your duties will include:

Operations Management

– Motivate, coach, and manage Security Attendants to ensure an exceptional standard of artwork care, safety, security and building presentation.
– Working on a rota basis, you will help deliver all aspects of public and asset safety and security through 24 hours, 7 days a week.
– Communicating effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues. 
– Being prepared to lead in safe evacuation of our buildings in the event of any incident or emergency.

Security Systems

– Support Security Attendants by monitoring all security and safety systems including fire safety, CCTV, intruder alarms, and other building management systems.
– Responding to, and dealing effectively with system activations, taking prompt and appropriate action to resolve any issues.
– Have an up-to-date knowledge of all NGS operational procedures and requirements of any exhibitions, displays and events and coach and develop Security Attendants to gain and use their expertise to enhance security and deliver an excellent colleague and visitor experience.

Team Management/Leadership

– Lead a team of Security Attendants including recruitment, induction, training, development, and performance.
– Manage the Security Attendants to ensure that best practice is followed regards health, safety, and welfare.
– Ensure the necessary security coverage, including arranging overtime as required, effective allocation of annual leave, and distribution of staff between locations.
– Support colleagues working as Gallery Supervisors.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully supervising teams within a visitor experience, security, retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information.
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills.
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– High degree of IT skills, proficient in MS Office.
– A fair, consistent, and helpful approach in dealing with people.
– Full Driving License.

It would also be great if you have:

– Knowledge of and understanding of security in a visitor-facing environment.
– First Aid qualification, or willingness to undertake training to obtain.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 

Full-time, Permanent
Starting end of September 2024
Salary £25,081 plus 20% shift allowance of £5,016 per annum
Plus generous benefits package

About the role

We have a fantastic new opportunity for a number of Security Attendants to join our enthusiastic and dedicated Security team. If you have previous experience with excellent customer service skills, we want to hear from you.

The main purpose of the Security & Visitor Engagement team within the Galleries is to provide security for the displays and to welcome, assist and ensure visitors always have a safe and enjoyable visit whilst keeping our art secure.

You’ll work in our four beautiful, listed buildings based in the heart of Edinburgh the National, Portrait, and Modern looking after our amazing world-class art collection. The ideal candidate will have exceptional interpersonal skills, as well good IT skills and some security experience. You will help us maintain our high-quality security service across our Galleries.

The Security team provide 24/7 cover, 365 days a year, working a rotating pattern of 12-hour shifts. Averaging 35 hours per week, the standard rota is made up of 2-day shifts / 2-night shifts followed by 6 days off and will include weekends, night work, Bank Holidays or Public Holidays as normal days of work. Teams also work 6 additional shifts flexibly throughout the year.

If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for the National Galleries of Scotland, we would encourage you to apply.

The difference you’ll make

In all that you do, you’ll support the team, reporting to the Security Supervisor you will:

– Supervise members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.
– Provide a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries of Scotland. Welcoming visitors, answering queries and orientation.
– Staff fixed duty or access points including searching incoming baggage or containers as necessary.
– Attentively monitor fire and security alarm panels, CCTV systems and maintain accurate records.
– Ensure the safety and security of the collection by visual monitoring and operation of control room equipment.
– Be proactive in keeping up to date with our exhibitions, events and displays and engage with the public on these
– Remain vigilant and aware of surroundings which may include standing or patrolling for long periods of time.
– Assist the public and colleagues in emergency situations.
– Supervise contractors and tradespeople.
– Patrol the galleries in silent hours and dealing effectively and calmly with situations as they arise.
– Carry out light cleaning and portering duties.
– Adhere to Health and Safety guidelines.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Previous experience of working within a customer service or retail environment.
– Excellent interpersonal / communication skills (written and oral).
– Ability to use initiative and work well as part of a team.
– Flexible approach to the job.
– Helpful manner with colleagues and the public.
– Proficient IT skills including MS Outlook, Teams, etc.

It would also be great if you have:

– Security experience.
– Knowledge and appreciation of art.
– First Aid qualification or be willing to undertake training to obtain.
– Willingness to work occasional overtime assisting at evening functions.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential. 
– Full driving licence.

To apply, please visit our careers page.

The closing date for completed applications is 12 noon on Friday, 21 June 2024.

We are looking for a Ground & Maintenance Worker to join our team at the Highland Folk Museum, who will provide a high standard of grounds maintenance, ensure the museum environment is cared for and ensure that the site is kept clean, tidy and safe.

For more information on this role and how to apply, please click on the link below.

Hopetoun House is regarded as Scotland’s finest Stately Home. We welcome around 50,000 visitors each year and are proud to be graded as a 5-star Visitor Attraction by Visit Scotland.

Permanent Cleaner/Housekeeper(s)
Hopetoun House is looking for Housekeeper(s)/Cleaner(s) to work as part of our dedicated Housekeeping Team, assisting the Head Housekeeper in the cleaning and upkeep of the publicly accessible areas of Hopetoun House. (Please note that this does NOT include the family/resident areas, bedrooms or catering kitchens).

Hours of Work and Rate
There are 20 hours per week available in total, this is available to either one candidate for the full 20 hours or can be split into 10 hours per week for two candidates. Therefore, it is important to tell us which option you would like to be considered for in your application.

20 Hours Position
During Visitor Attraction Season (Easter to end September)
5 hours per day, 4 days per week (days negotiable). Weekend work is required during our Visitor Attraction season, typically working Saturday and Sunday every second weekend. Working hours are 06:00 to 11:00.
During Closed Season (October to Easter)
5 hours per day, 4 days per week. There is occasional weekend work during our closed season, depending on the needs of our events business. Working hours are 07:00 to 12:00.
Rate of pay is £12 per hour.

10 Hours Position
During Visitor Attraction Season (Easter to end September)
5 hours per day, 2 days per week (days negotiable). Weekend work is required during our Visitor Attraction season, typically working Saturday and Sunday every second weekend. Working hours are 06:00 to 11:00.
During Closed Season (October to Easter)
5 hours per day, 2 days per week. There is occasional weekend work during our closed season, depending on the needs of our events business. Working hours are 07:00 to 12:00.
Rate of pay is £12 per hour.

Typical duties include the following:
• Vacuuming, floor polishing and dusting
• Cleaning WCs and maintaining adequate supplies of toiletries in WCs
• Before and after cleaning of any rooms used for Hopetoun events
• Finer conservation detailed cleaning in winter
• Anything else within reason that the Head Housekeeper requires in order to maintain the proper upkeep of Hopetoun House

The post-holder should be confident and friendly, being able to work both under direction and on own initiative. Previous corporate cleaning or housekeeping experience is required. An interest in heritage/visitor attractions would be an advantage although not essential. Full training will be given.

IMPORTANT: There is no public transport near Hopetoun, so own transport is essential.

To apply, please email and tell us a bit about yourself, why you’d like this job and why you’re suitable, please also attach your CV.

Email: info@hopetoun.co.uk
The Hopetoun House Preservation Trust is a registered Scottish Charity No SC009760

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? Then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Technical Supervisor responsible for ensuring the overall maintenance and safety of the attraction. This includes the fabric of the building and building facilities, audio-visual systems, lighting, special effects, live actor shows and the Drop-Dead ride.

As well as lead and develop the technical team alongside the Technical Manager, you’ll ensure through effective and proactive maintenance programs that all systems operate efficiently, effectively, and safely. With input from the General Manager, you’ll also be responsible for delivering projects on time and within budget parameters.

You must ensure that all shows and display gag features are in full working order, ensuring the downtime is minimised and the turnaround is maximised.

This is a highly demanding but exciting role providing vital support to the attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

This role is full-time, permanent, and will include weekends and bank holidays as part of a shift rota. Regular weekend and night work is required for this role.

Qualifications & Experience
Completed a recognised apprenticeship or hold a recognised qualification (e.g. City and Guilds, BTEC, NVQ level 3, ONC in a mechanical or electrical engineering discipline or a comparable national or service qualification),18th Edition.
Highly skilled and motivated
A strong eye for detail
Excellent verbal and written communication skills
Ability to work as part of a team
Ability to be flexible/adaptable as per the business operational requirements
Proficiency in Microsoft Office Great
Benefits
Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

40% online LEGO discount
25% off food and retail in our attractions
Local benefits
Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold Edition)
Merlin Magic Pass – allowing you, your family, and friends free entry into our attractions globally!

Edinburgh Dungeon is currently seeking a Maintenance Technician to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager or Supervisor regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This is a permanent full-time role, which will include working weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

Qualifications & Experience
NVQ/HNC Qualification in Mechanical or Electrical discipline
Extensive experience in a similar role
Experience with hydraulic and Pneumatic systems
IT experience (Microsoft outlook,excel,word)
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
Benefits
Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold Edition)
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount