Management

ABOUT DYNAMIC EARTH

Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

It is an exciting time to join Dynamic Earth and be part of telling our epic story to achieve our vision of a positive future for us and our planet.

We are seeking a proactive, energetic and enthusiastic manager, who will manage both our Café and Shop to ensure that all visitors receive a cohesive five-star experience across the centre.

DUTIES

You will drive continual efforts to address environmental sustainability in what we source and sell while also ensuring that the Café and Shop continue to have a scientific focus. You will also gather insight from other leading operators and market reports to help us benchmark performance and know what future developments we wish to implement.

Café
1. Manage rotas to ensure Café is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. Order in all appropriate stock items, beverage and consumables. Ensure all stock is properly rotated and stored.
4. Ensuring that a high standard of customer care is always maintained and continually assessing staff social skills.
5. Continually checking the cleanliness of the café service areas and seating areas and maintaining appropriate records.
6. Ensuring attractive displays of food products in the satellite counter units, and that beverage and condiment sections are replenished as needed.
7. Ensuring that all H&S procedures are continually carried out. (to include food temperature checks and cleaning records.

Shop
1. Manage rotas to ensure Shop is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. The control of inventory established and maintenance of par stocks, and monitoring of stock rotation and turnover.
4. The pricing of merchandise in accordance with budgeted profit margins
5. Maintaining a high quality of service to customers to contribute to the achievement of our 5 star Visit Scotland visitor attraction grading.
6. Liaising with suppliers to continually revise and update the merchandise mix.
7. Maintenance and operation of the MiniPOS system to evaluate sales, control stock and promote a good understanding of the sales mix and performance of individual stock lines and stock departments.
8. Conduct regular stock takes (as required) to maintain accurate records on stock levels, reduce wastage and promote accurate ordering.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• Relevant experience in a similar role
• Be able to demonstrate previous success in generating footfall and increasing sales.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and budget management.

Desirable
• Experience working with MiniPos and Venersys or similar.
• Relevant experience in the visitor attraction industry.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

OUR BENEFITS

• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

If you would like to apply for this position, please send a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

Glasgow Life

£49,213.59 – £57,039.38
Location: Glasgow Museums Resource Centre, 200 Woodhead Road, G53 7NN
Ref: GLA11532

We are looking for an exceptional candidate to bring passion and expertise to lead one of the world’s most prestigious museums, The Burrell Collection. Winner of the Art Fund Museum of The Year 2023. “ They have realised, with real vigour and imagination, the true depth of what it means for a museum to be accessible. I would encourage everyone to go and experience it.” Mary Beard, Art Fund Museum of the Year 2023 judge.
Since opening in the Spring of 2022 The Burrell Collection has welcomed over a million visitors and been recognised locally, nationally and internationally for the unforgettable visitor experience it offers.

As Museums Manager – principal venue The Burrell Collection you will be part of a dedicated team which supports the largest museum service in the UK outside London with 7 venues across the city and a collection of over one million objects that is one of the finest in Europe. The service enjoys an outstanding reputation for the quality of interpretation and audience engagement it delivers. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
You will be responsible for the quality of the visitor experience in and the local, national and international profile of The Burrell Collection. The role includes directly managing a front of house staff team and co-ordination and collaboration with services provided by a range of museum teams including the curatorial team, a team of technicians and Museum Learning and Access team. You will also liaise via the Assistant Museums Manager with catering, cleaning and other contracted services to ensure excellent service delivery. You will have proven leadership skills with the ability to motivate a team of museum professionals to create an unforgettable visitor experience.
The role requires a deep understanding of the role the Burrell Collection plays in the life of the city, as a tourist destination and flagship venue for fine and decorative art, as well as its important relationship with communities. You will have an excellent understanding and track record in developing and diversifying the audiences for Art Museums and delivering excellent customer care for a wide range of visitors.
You’ll lead on a changing programme of special exhibitions, events and activities and the on-going development of the displays and museum offer. As a museum manager you will work with the museums management team in developing and delivering Glasgow’s museum service, responsible for customer service and programme delivery. This will include the management of an additional museum site.
You will have experience of working in museums, heritage attractions or other content-based customer focused organisations. You will understand the role of content in communication with varied audiences and be committed to excellent customer service, community engagement and audience development. You will bring excellent communication, team motivation, and relationship building skills.

About you
• You will demonstrate a passion for the role museums can play in the life of the city, for locals, visitors and as a tourist destination.
• You will demonstrate an understanding of and passion for the unique nature of the collection. You’ll have an outstanding knowledge of the management of large visitor attractions as well as cultural and educational programming.
• You will be an exceptional communicator and team player, able to energise those around you and an experienced manager and mentor to those in your team.
• You’ll have first rate organisational skills as well as strong experience of managing a wide range of customer service operations, including health and safety.
• You’ll have a degree or equivalent experience in a relevant subject area, and a museum or management postgraduate qualification would be advantageous.
• You will demonstrate a commitment to working with diverse communities.

This is a key role that sits within the Museums and Collections team at Glasgow Life, making a significant difference to our ability to reach our audiences and to deliver on performance and financial targets.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
Declaration of Interest applies to this advert.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. Museums Manager (Burrell Collection) – GLA11532 | Glasgow Life | myjobscotland

To apply for this vacancy online please visit www.glasgow.gov.uk.

Closing date is 11.59pm on Sunday 10th March 2024

This role involves working closely with the Distillery Director, Whisky Maker and Production team, to maximise the efficient operation of a busy single malt distillery, whilst creating a quality spirit for maturation.

Whilst managing a small multi skilled team, the Assistant Distillery Manager will be expected to encourage a culture of continuous improvements and forward thinking, whilst respecting The Glenturret’s values and heritage.

Being a small but busy distillery, the Assistant Distillery Manager will be expected to step in and be hands on when required.

Key Responsibilities include:
• Oversee the production of NMS
• Efficiently oversee production to produce quality spirit
• Oversee the ordering of malt / yeast and other items as required
• Oversee the removal of distillery waste and co-products
• Work closely with the Whisky Maker to ensure there is always a supply of quality casks to meet production demands
• Line manager for the Production team, including coaching, mentoring and shift scheduling
• Comply with H & S, HMRC, Environmental, food safety, feed safety and Legionella legislation
• Complete documentation as required for reporting, including procedures, work instructions and RA’s
• Ensure calibrations of equipment are in place
• Assist in managing warehouses to minimise losses and maximise vacuity
• Work closely with the Distillery Director and Facilities Manager to facilitate PPM and breakdowns, to ensure there is minimum disruption to the process
• Be part of the on-call rota
• Manage production operations to produce spirit of the highest quality at the lowest possible cost, whilst minimising waste
• Assist to manage warehousing operations at lowest possible cost whilst keeping losses to a minimum
• Lead, coach and develop the Glenturret Production team
• Identify and propose improvements in all aspects of production in keeping with a continuous improvement culture
• Assist to manage site security
• Responsibility to be fully conversant with all Glenturret quality, environmental, health & safety, HMRC, HACCP & feed safety procedures, ensuring that all activities under your control are conducted in accordance with these requirements.
• Make technical decisions on a regular basis. E.g. alter production programme to accommodate new malt, schedule challenges, breakdown’s etc.
• Carry out structured and open team meetings

Assistant Compliance Manager
Dalwhinnie Visitor Centre
Permanent – Full Time

The successful candidate will be responsible for the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be expected to run overall operations, leading by example, and prioritising time on the shop floor. Leading the team to deliver world class service.

This role will require weekend, evening and on-call work, with opening and closing responsibilities. The post-holder will be based within 30 minutes from the Visitor Centre for on-call purposes.

Your responsibilities:

• Duty Management for Brand Home and distillery operations as required (full training provided)
• Lead and drive the risk compliance agenda across the Brand Home/s, lead and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.
• To ensure zero additional costs to site through non-compliance, and (in line with Diageo’s code of conduct) to source the most financially viable option when identifying suppliers of materials/training.
• Managing all contractor administration and management on site Inc. Supplier tendering, contractor inductions & scheduling of works. Support with assessing suitability of Risk Assessments and Method Statements (RAMS). Challenging where submitted RAMS had not met Diageo standards.
• Using bespoke systems including SAP, Entropy, EQMS & Enablon to record data and source vital information.
• Onsite point of contact with operations team, attend Distillery risk and PCC meetings as required,
• Responsible for carrying our task based risk assessments, and creating and reviewing work instructions

Qualifications and experience required:

• 3+ years’ experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry
• 2+ years’ experience in a management/leadership/supervisory role
• Knowledge of Whisky is desirable
• Be familiar with sales protocols and customer service procedures
• Experience of contract and facilities management
• Strong understanding of Health and Safety
• Possesses or willing to work towards achieving NEBOSH and all internal health and safety training
• Be guided by a customer-first attitude ability to understand and interpret consumer insights
• Must be analytical, and possess good knowledge of budgeting processes and performance indicators management
• Strong desire to learn more about the whisky story, brand, and its characteristics
• Must be flexible with work schedule including weekends, holidays, and evenings

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Create a future worth celebrating with us!

Assistant Retail Manager

Location: Glen Ord Visitor Centre, Muir of Ord

Type: Permanent, Full-time

Closing date: 10th March 2024

The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

You will be responsible for:

Daily management of all operational activities; retail, experience, and F&B offerings
Ensure compliance in accordance with Diageo’s global standards and policies
Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required
Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.
Responsible for implementing the Retail Strategy
Priorities time on the shop floor; coaching and developing the team; and leading by example
Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff
Direct line management responsibilities

This role will require weekend and evening work, with opening and closing responsibilities.

Following training completion, this role will involve on-call duties as part of the duty management team rota covering both the Brand Home and Distillery. When on-call you will be required to be within driving distance of the site to attend call outs .

To be successful in this role:

2+ years’ experience in a management/leadership/supervisory role
Strong desire to learn more about the whisky story, brand, and its characteristics
Be familiar with sales protocols and customer service procedures
Strong understanding and experience of inventory management
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Proven track record of achieving operational KPI, revenue, and profit targets
Proven experience managing teams and business units; be a true leader, acting as a role model for the team
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Possess strong computer literacy skills
Proficient in Microsoft applications
Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Singleton is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Use your skills and experience to save endangered species from extinction and improve people’s lives through closer connections with nature. Join our small but highly successful fundraising team based in the heart of Edinburgh Zoo and you’ll have an amazing opportunity to make an impact on conservation in Scotland and around the world!

About the charity

The Royal Zoological Society of Scotland is a wildlife conservation charity with a vision of a world where nature is protected, valued and loved. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world where people can experience nature and learn how to protect it.

Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect nature. More information on RZSS can be found at rzss.org.uk

About the role

Grant funding is vital to the delivery of RZSS’s ambitious strategy and the Grants Manager is a senior role in our small fundraising team. Working with the Head of Fundraising and colleagues across RZSS, the post-holder will generate high value grants to support a wide range of inspiring and innovative projects to care for endangered animals in Scotland and conserve them in the wild, whilst also helping diverse communities to realise the benefits of being close to nature.

This hugely varied role will include responsibility for managing relationships with existing major funders, increasing the volume and success of proposals and applications, managing reports and grant claims as well as identifying new funders and avenues for income generation.

The fundraising team are based in Edinburgh Zoo and this can be a hybrid role.

Some of the things you’ll do

* Contribute to and support the implementation and delivery of the fundraising strategy and annual fundraising plans to meet agreed individual and team targets.
* Manage the RZSS grants programme to support our strategy and business plans, including identifying opportunities as well as setting and monitoring targets/budgets.
* Generate annual income in the range of £1m+ to support national and international conservation and engagement initiatives
* Account manage and enhance relationships with current major funders (£100k – £3m) and deliver first-class stewardship, including organising site visits and events.
* Work on exceptionally large or complex fundraising projects, including defining projects and writing compelling proposals.
* Build and maintain a pipeline of UK and global charitable trusts, foundations and major funders through on-going research and horizon-scanning.
* Identify and deliver opportunities to promote RZSS as a world class visitor attraction and gateway to nature, and position RZSS amongst major funders as an international leader in conservation and science.

What we are looking for

* Extensive knowledge of grants management and stewardship principles.
* Extensive experience from working in a busy fundraising environment, with a proven track record of generating five and six figure grants.
* Excellent communication skills and ability to write compelling and persuasive grant application and reports.
* Ability to build and maintain effective relationships and communicate confidently with a range of internal and external stakeholders.
* Experience of researching and managing donor information, including managing trust records on a CRM database and building prospect lists.

What you’ll get in return

• Starting salary between £44,259 – £45,498 (offer based on experience) with future salary progression up to £50,844 per annum
• 37.5hr working week
• 34 days annual leave (pro rata)
• Discount in both retail/catering
• Access to a healthcare plan
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information about this post and essential/desirable criteria.

RZSS offers a range of amazing benefits which can be found at https://www.rzss.org.uk/about-rzss/staff-benefits/’

Full-time, fixed term to June 2027, based in Edinburgh
Starting salary £45,268 to £50,485, plus civil service pension and other benefits

Edinburgh Biomes is the most exciting and visionary project being undertaken by the Royal Botanic Garden Edinburgh (RBGE) since its relocation to its fourth site at Inverleith in 1820. The project aims to conserve plant life for generations to come.
Edinburgh Biomes is central to RBGE’s response to the twin challenges of the biodiversity crisis and climate emergency. In a world where 40% of plant species are estimated to be under threat, our mission has never been more urgent.

The project will protect global plant science and conservation through the restoration of the Garden’s A-listed historic Palm Houses, modernist Front Range and research houses. It will also provide new facilities for cutting edge plant science, accelerating RBGE’s research into plant pests and pathogens.

Edinburgh Biomes has now reached the construction stage, and we are looking to recruit an experienced project manager to support in its delivery. Reporting into our Head of Edinburgh Biomes Programme, you will work with internal colleagues, external consultants, contractors, and partners to support and co-ordinate the delivery of the programme works using construction management tools and techniques.

This is a key post in the project team and will be critical to its success. Applicants should have demonstrable professional and technical experience in design, construction, procurement and project management, and a record of delivering a range of planning and successfully implementing major capital projects.

Full application details are available on our Vacancies page: https://www.rbge.org.uk/about-us/working-with-us/vacancies/.

We will require:
• your CV
• a covering letter outlining the skills, knowledge and experience you’d bring to the post
• a completed equal opportunities questionnaire

Informal enquiries on the role can be addressed to Claire Monk at cmonk@rbge.org.uk

Closing date: Midday (GMT) Monday, 11 March 2024
Interview date: Expected Tuesday, 19 March 2024
Recruitment Information: Recruitment Brochure can be downloaded below
Project Information: https://www.rbge.org.uk/news/edinburgh-biomes

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience across both properties – The Tenement House, and Weaver’s Cottage. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the properties’ ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Support and deliver local and NTS strategies including, membership/customer & cause initiatives.
• Plan and deliver annual events and functions strategy with support of colleagues across the Glasgow cluster and the Trust
• Promote the properties and activity to the travel trade and tourism sectors and operators.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of performance and a consistently warm welcome to all users of the properties.
• Driving the visitor services experience at the cluster properties to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. Ensuring efficiency and cost effectiveness in all aspects of work.
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all visitors.
• Supporting the Operations Manager to develop and foster local-level stakeholder and client relationships specific to the properties.
• Ensure that lifelong learning is developed and promoted at the properties through the visitor experiences we offer.
• Develop and promote the property through local, regional and national marketing initiatives and through social media.
• Take responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
• The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

Contract Type: Permanent
Salary: £28,251 – £31,179 per annum
Grade: FC06
Hours: 36 Hours Per Week
Location: Carnegie Hall, Dunfermline
Job Reference: ON000479

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within our Carnegie Hall venue. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key figure, responsible for the promotion of all services within Carnegie Hall and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations management team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

This is a full time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

You can view the full job description on our current vacancies page on our website.

About You
You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a hospitality or visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

How to Apply
If you would like to find out more information about this role before applying, please contact Tony Stevens, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please download and complete our application form, and return this along with a completed equal opportunities form to HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is noon on Thursday 14 March 2024.

Interviews are anticipated to take place week commencing 18 March 2024.

JOB PURPOSE

Based on the island of Canna the Pier Manager role will be to manage the operation and maintenance of Canna Harbour and its environs in line with the Trust’s operational, compliance and statutory obligations and the requirements of the Port Marine Safety Code.

CONTEXT
The Isle of Canna is one of a group of islands known as the Small Isles situated 19 miles off the coast of the nearest mainland port of Mallaig, Western Scotland. Canna Harbour is the only port owned and managed within the Trust portfolio and therefore there is a significant responsibility and accountability for the Trust to ensure the harbour is managed safely and efficiently.

Canna Harbour operates all year providing a vital link for the island community with the mainland. There is a regular ferry service provided by Caledonian MacBrayne which operates 6 times per week between March and October and 3 times per week in the winter months. In addition to the ferry service there are increasing numbers of other commercial and leisure vessels utilising the harbour facilities such as cruise ships, private yachts, RIBS and fishing vessels. The latest operational figures recorded show 13 international cruise ships (1063 passengers), 26 sailing boats (613 passengers), 69 small cruise ships (315 passengers) and tour operator RIBS of approximately 5000 passengers. Further marine traffic is evident from high season yacht moorings (up to 30 boats per night) and frequent fishing vessel berths (c. 50). Although commercial activity is a lesser part of the harbour operation it does however support the delivery of vital island life-line commodities such a food, utilities, equipment and island and contractor vehicles.

This role is the key contact for all types of visitors to the island and the local community and is pivotal to the smooth operation of Canna Harbour. The successful candidate will be required to demonstrate flexibility in decision-making in the harbour operation particularly in relation to weather conditions. This role is critical to the Trust both in terms of operational and reputational commitment. The Harbour Master is based at Inverness, with day- to- day harbour master powers devolved to the Canna Pier Manager. In addition to the NTS Operations Manager, the Pier Manager will be supported remotely by the Harbour Master who is experienced in Ports and Harbours Legislation holding several years of experience as Harbour Master in large Ports. The Operations Manager and Harbour Master visit Canna on a regular basis throughout the year.

Brodie Castle Estate:

Brodie Castle is set in a 75 acre “policies” estate of mature trees, avenues and mixed woodlands with a large man-made pond. Moreover, it is the official custodian of Ian Brodies national Daffodil collection, which is considered to be of great horticultural importance. It maintains strong links to the Brodie family, whose ancestral seat this was for its entire history. The estate is well visited by dog walkers and local people and is used as a park throughout daylight hours.

JOB PURPOSE

This job exists in order to ensure that the garden and policies elements of Brodie Castle are managed and maintained as an internationally recognised garden and landscape of outstanding horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Key Purposes of the job will be met by:
1. Ensuring the conservation and practical maintenance of the garden and policies, whether through delegation to other staff/volunteers, or personal participation – in terms of:
a. Practical horticulture (e.g. including managing trees safely and shrubs, herbaceous and bog plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; plant propagation; plant sales management);
b. Plantsmanship (e.g. the identification, knowledge and understanding of this high caliber plant collection, including recording [using Demeter database], and labelling of individual plants and recognized collections);
c. Research and development (e.g. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects);
d. Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets). The Head Gardener will take an active role in promoting the garden and property.
2. Manage the property maintenance team to deliver the annual programme of planned preventative and reactive maintenance across the whole site including all buildings:
a. Collaborate with other heads of departments and the regional buildings team to ensure a clear maintenance plan is created and delivered for the whole estate including and prioritizing all legal compliance matters. This process will be overseen by the Operations Manager.
b. Manage the maintenance team to deliver the maintenance plan.
c. Contractor management: Ensure the maintenance team are working with all departments to oversee all onsite contractors and that they are managed as per our policies including health and safety requirements.

3. Ensuring an appropriate management regime of the garden and policies that includes the management of:
a. staff and volunteers (e.g. recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;
b. budgets (e.g. helping set future budgets, phasing, monitoring, pro-active and re-active adjustments to current budgets, managing project finance) such that the gardens’ finances are in line with budget within the context of the wider property and project budgets;
c. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of all users;
d. machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);
e. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;
f. daily, weekly, yearly and longer-term management and operational workplans and reporting in the context of the property’s statements of significance, action plans and heritage garden management plan (and contribution to preparing these plans) to ensure that activities are prioritised and planned to optimise the use of resources;
g. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;
h. administration to enable gardening activities to be undertaken and recorded efficiently;
i. When projects within this department are identified, take the lead on the project management.

4. Participating fully in the property’s wider “management team” including
a. supporting the Operations manager strategically and practically with the operation of the properties, and assuming the role of “duty manager” as required
b. taking an active role in promoting the gardens and properties through digital media, events, workshops, presentations, and talks.
c. Managing turf areas, traffic flow and protecting the estate landscape features during major events including supervision of contractors
d. Snow, ice, and storm management
e. Out of hours and during open hours: Fire and security duties including weekend working on a rota basis or when the need arises

JOB PURPOSE

You will be responsible for the onsite operations of Kellie Castle & Gardens. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, food & beverage and liaise with colleagues responsible for collections care and gardens. Promoting good communication across the site and a joined up service provision.

This is a complex role. With a strong background in operational management, you will be required to juggle staff management, property maintenance and health and safety alongside providing innovative ways for visitors to engage with the site. You will work alongside an experienced team of gardeners and be supported by a Fife collections care team.
There will be occasional requirement to cover the management of nearby Hill of Tarvit Mansion house and Kingarrock Hickory Golf.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience – currently including visitor experience, events, admissions, catering and retail.

 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, managing risk and keeping risk assessments reviewed and relevant to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Working with the Operations Manager to input into the budget process and manage costs at the sites.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs and Head Gardeners in the Fife cluster to develop visitor strategies for all sites.