Management

Job Summary
This will be a pivotal role within the Estates Dept. to work with others in the estates and IT team to modernise existing estates information management and reporting systems and develop and implement new processes, methodologies and software systems to streamline working practices in the tracking and monitoring of all estates activities (eg planned maintenance, response maintenance and asset information).
The post holder will report to the Head of Estates and Facilities Management and will work closely with other members of the Dept. and key stakeholders to streamline and rationalise Estates processes and information and data management, with the aim of improving standards of service and performance management and reporting. The role will also co-ordinate and oversee critical admin activities including task allocation, work activities tracking and performance management, contract and project administration and information management/record keeping.

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 24th September 2021

PURPOSE OF THE ROLE

To support the conservation of Culzean Castle & Country Park by generating income through catering, weddings, private & corporate events and delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 10th September 2021.

To provide operational coordination and supervision of retail, visitor services, holiday accommodation and events at Pitmedden Garden in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 27th August 2021.

If you are energetic, love dealing with customers and be part of a dynamic and thriving team, Deanston might be your place.

Some of your operational duties would be:
* Engage visitors in a distillery experience providing accurate and informative information via tours, tastings and other innovative experiences.
* Day to day management of the Visitor Centre and on duty management responsibilities leading the team to success.
*Opening and closing procedures, banking procedures and stock control.
*Managing a team through EPMS, development and training required.
*Adhere to Health and Safety, food hygiene, alcohol licencing and other company policies and standards.
*Demonstrate price and passion that infects the entire team and visitors.

Requirements:
*Minimum 2 years’ hospitality, retail, tourism or visitor centre experience.
*Experience working towards targets and have the drive to achieve necessary KPIs whilst subsequently leading the team on a daily basis to work towards these targets.
*Excellent people management skills.
*Full understanding of the brand, history and artisanal whisky making methods.
*Be the ultimate distillery brand ambassador for our whisky, distillery and local area.
*Flexible, as the role requires both, evening and weekend work throughout the year.
*Be focused and quality driven with attention to detail.
*Be forward thinking, have a willingness to learn, providing solutions and look to inspire those around you, displaying behaviours to win as a team.

Demonstrates proficiency in the following Behavioural competencies:

Lead Self
• Personal effectiveness
• Resilience
• Model the Organisation values
Thinking and Innovation
• Adaptability
• Problem solving
Relationship
• Customer focus
• Builds relationship and networks
• Engagement skills
Management
• Planning, Organising and Controlling
• Deliver Results
Leadership
• Leading teams
• Leading individual performance
Accountabilities
• Support role to brand teams
• Support in delivering brand performance vs target

Applicants to email CV to belen.catalan@distellinternational.com

A rare and exciting opportunity to develop and lead Renfrewshire Museums and Collections service as a senior museum professional. You will provide strategic oversight to the operational delivery of core business functions at a significant and exciting time in the service history.

The Volunteering, Engagement & Learning Officer is the deputy senior officer of The Unicorn Preservation Society (UPS). Line Management (wellbeing, objective-setting and development needs) for the role is provided by the Museum Manager. You will be required to produce a monthly Board report on Volunteering, Education and Learning activities, and you may occasionally be asked to attend, and contribute at, Board meetings. This is a full-time role. The post holder will have a strong background in learning, education and overseeing volunteering in the Museum, Heritage and/or Visitor Attraction context. The Volunteering, Engagement & Learning Officer will have line management responsibilities for a small number of volunteers and student placements and will work alongside the Museum Manager and Collections Intern.

The Unicorn Preservation Society, a charity registered in Scotland, registration number SC002771. We will ensure the conservation and interpretation of HMS Unicorn within a maritime heritage visitor attraction as part of a group within the Dundee Waterfront and the wider Tayside region.
HMS Unicorn is the oldest surviving complete woodened hulled warship in the United Kingdom. Her keel was laid in 1822 and the ship completed and placed in storage in 1824. She subsequently moved to Dundee in the 1870’s and was gifted to the charity by the Ministry of Defence in 1969. The ship has remained in the city ever since. The heritage of the ship is, therefore, largely associated with Dundee and she is an integral part of the history of the town and Scottish naval history.
We are entering one of the most exciting phases in the history of the ship as we engage with funders to achieve significant grants to support the ship being moved from Victoria Quay to the East Graving Dock in Dundee. Over the next few years, we anticipate a remarkable transformation of the ship and quayside helping to secure the future of this important Heritage Asset’s future.

For more information please send a note of interest to Matthew Bellhouse Moran at matthew@hmsunicorn.org.uk, or phone 01382 200900

We are looking for an experienced Museum/Visitor Attraction Manager to be responsible for the day-to-day operation of our museum.

The postholder will have responsibility for overseeing museum operations, including managing staff and volunteers, general care of the collections, income generation, ensuring health and safety, and leading on accreditation and quality standards requirements.

The postholder will support the Trustees and CEO to fulfill their charitable objectives and will input into the fund-raising strategy and development of a 5-year strategy and forward plan to ensure the museum is modern, fit for purpose and sustainable for the future.