Management

NMS Enterprises Limited (NMSE), is a wholly owned subsidiary of National Museums Scotland. Established in 2002 to facilitate the commercial activities of National Museums Scotland, it returns its potential profit to National Museums Scotland at the end of each financial year.

We currently have an exciting new opportunity for a Director of Retail to join the NMSE team.

The Retail Division operates seven shops within the National Museum Scotland. From buying and stocking to pricing and marketing, each shop is operated to reflect the collections of the particular museum or current exhibition and is designed and priced to help maximise sales whilst enhancing the visitor experience.

The Director of Retail will lead a large and experienced team of Managers and Retail Assistants. The successful candidate will be responsible for all stocking, pricing, merchandising and staff training. Pre-COVID overall retail sales exceeded £1.7m p.a. (2019/20).

In addition to the Retail Outlets, the Director will be responsible for Product Development and subsequent wholesale, resulting in income through creating merchandise either directly or licensing through a third party. A key strategy is adding value through direct branding or commercialisation of the NMS collections and special exhibitions.

Skills and Experience
We are looking for a candidate who will observe the Vision and Values of the National Museums of Scotland ensuring high levels of customer care and visitor satisfaction. We are looking for someone with experience of buying, merchandising and budgetary planning, and who adheres to best practice standards within the retail sector.

Strong communication and motivational skills, experience of managing different teams within the retail sector, are essential for the success of this role. Alongside knowledge and experience of implementing retail strategies and continuous improvement plans, the ability to manage budgets and strong ICT skills are also a key requirement. This post holder should also have knowledge and experience of EPOS systems and will be responsible for implementing and adhering to GDPR legislation throughout NMSE.

Please see attached job description and person specification for further details.

How to apply
For more information or to apply for this role please send a CV and Covering Letter to nmserecruitment@nms.ac.uk. The closing date for this vacancy is Monday, 17 January 2022 at midnight. Interviews are expected to take place on/around Friday, 4 February 2022.

Benefits

• Competitive salary based on experience
• Annual leave – 25 days, increases to 30 after 5 years’ service
• 9 day public holiday and 2.5 privilege days.
• Standard Life Workplace Pension Scheme / generous employer contribution pension scheme
• Annual Bonus Scheme

This is a new role responsible for generating income through the development and delivery of both the Patrons programme and the major gift and individual giving programme, working closely with the Head of Development and Development Manager (Trusts, Foundations and Legacies) on the NGS fundraising strategy.
The NGS Patrons are a group of high net worth individuals who collectively and individually support exhibitions, acquisitions, research and learning activities. We have ambitions to develop and expand this important group and the successful applicant will play a key part in this effort.
The National Galleries of Scotland have an exciting programme of major capital projects in progress and the successful applicant will be heavily involved in the fundraising to support these campaigns.
NGS have a lively and diverse programme of exhibitions and activities across all our sites in Edinburgh as well as a range of national and international partnerships. The Development Manager will help drive the funding for these programmes, particularly looking for new areas of support.

Work somewhere where a job is not just a ‘job’, where you can be part of a team with a passion for sharing Scotland’s heritage and making a real difference to local lives. Abbotsford, the home of Sir Walter Scott, is one of Scotland’s most important heritage sites. Now cared for by an independent charity, we are seeking a highly effective Development Manager to work with us.

The Abbotsford Trust is in the midst of celebrating Scott’s 250th birthday through a range of public events, restoration and visitor experience projects, and programmes supporting our local community. The anniversary is a milestone in our 10 year development plan ‘Writing the next Chapter’. We are now seeking a highly effective fundraising manager to work with us to build on our successes to realise our fundraising ambitions.

In this interesting and challenging role, you will be responsible for developing our fundraising strategy encompassing private philanthropy, trusts and foundations, and statutory bodies. You will be an excellent communicator, experienced in speaking with high net worth individuals and public figures and writing high quality funding applications. You must be able to speak with passion, conviction and sincerity about the cause, and have the ability to connect with a wide cross section of society to win support. As a small team run by staff and volunteers, you should be personable and flexible in your approach to others, and be prepared to be bitten by our passion for Scott and Abbotsford.

For more details of the role, please download the Job Description.

To apply, download and complete the Application Form. Candidates are asked to send the completed document, and if they wish an additional CV, to vacancies@scottsabbotsford.co.uk.

Enquiries: giles.ingram@scottsabbotsford.co.uk 01896 752043 / 07811 100182

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Operations Manager overseeing the significant and high profile NTS heritage property at Culzean Castle and Country Park, situated on the stunning Ayrshire coastline.

This vast and diverse 260-hectare estate has a magnificent cliff top Castle, 40 buildings including cafes, retail outlets, holiday cottages and a hotel and is a popular visitor attraction for day visitors and also for holding events.

This visible and senior management role will lead a significant team of up to 100 and deliver, develop and optimise property facilities and services to their members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

Key responsibilities of the role:
• Property Planning – business and operational planning and the ongoing development of conservation management plans, with responsibility for annual business and operating plans.
• Visitor Services and Operational Standards – responsible for excellence and service quality across amenities and facilities, retailing, hospitality, food services and gardening, activities and interpretation and events.
• Enterprise and trading – business leader for the property, planning and delivering innovative product and sales opportunities.
• People Management – leads, coaches and mentors the property team.
• Promoting Heritage – leads property staff to develop and promote the properties use and potential as a life-long learning resource.
• Leading, Inspiring and Managing Change – leads and inspires the wider team, including property staff and volunteers through on-going activity.
• Matrix Management and Working – leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and gardening with also regionally based personnel.
• Championing and Advocacy – stakeholder engagement to maintain positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders.
• Marketing, Membership and Supporter Development – ensures business development and marketing of the property to maximise income generation.
• Financial Management & Compliance, Reporting and Management Information – responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives).
• Health, Safety and the Environment.
• Strategic Development of the NTS – leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity.

• Staff and Volunteer Leadership – Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation).

Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism, retail background or similar.

• Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure).
• Knowledge of the Heritage sector would be a distinct advantage.
• Responsibility for combined operating revenue budgets of c.£1m per annum.
• Significant team management, mentoring, facilitating and coaching experience.
• Line management experience of staff groups in excess of 60, including supervisory staff.
• Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
• Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
• Effective stakeholder management experience, notable examples: media, local government.
• Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
• A full, clean driving licence for driving in the UK is essential.

This role offers an excellent competitive salary within a range of £48,158 – £53,266 plus Car Allowance £3,800 pa and significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 3rd December 2021.

JOB PURPOSE

As a Procurement & Contracts Manager, you will be responsible for providing a professional and effective procurement service to the Trust.

Reporting to the Head of Procurement, you will manage and monitor a portfolio of contracts, reviewing procurement expenditure, supplier performance and identifying value for money solutions.

Developing effective procurement policies and procedures, you will provide advice to internal stakeholders on procurement processes for high value and/or high-risk strategic contracts and manage supplier relationships.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Management of allocated National Contracts, undertaking supplier and Trust-wide liaison:

Utility Providers – Electricity, Gas, Water Acting as the Trust primary contact with all
• Maintaining knowledge of the utilities market and relevant pricing structures with a view to identifying and communicating to management potential cost change opportunities for the Trust.
• Management of the electricity and gas information database (covering approximately 450 individual meters) to record all Trust’s electricity and gas meters, including installation and change of meters and change of tenancy in order that appropriate action can be taken.
• Creating and managing both a water and wastewater information database to record all Trust’s requirements.

Utility Bill Review – Investigation of all utility bills from the National Portfolio, to residential lets and untenanted properties, regarding discrepancies and queries.
• Advising, working and liaising with property managers, National Estate, Finance and other internal teams with regard to the accuracy of the information and any problems arising.
• Management, logging and charting process of queries with utility suppliers and Operational and Business managers.

Management of tender processes with expenditure of over £50,000, ensure public procurement regulations are followed where appropriate from third party grants.
• Help, with advice and knowledge to business users for tender opportunities above £10,000 and where appropriate undertake Quick Quotes via Public Contracts Scotland
• Ensure processes are adhered to and reviewed to maintain best practice, drive continual improvement and operational effectiveness.
• Effectively support business requirements by providing assistance to the Head of Procurement, answer any queries in a timely fashion and ensure all tenderers are kept informed of developments.

Additional Responsibilities

• Energy Management. Manage Energy Analytics platform to identify key opportunities across the Trust to improve efficiencies. Liaise with all senior stakeholders to promote responsible management of energy usage, with focus on larger Half Hourly Metered sites, to implement cost savings. Manage annual contracts related to this analytical platform and our required hardware, specifically data collection/aggregation and meter operation contracts. These are essential to ensure data flows are sent/received and energy insight is maintained.

• Amazon Business. Management of Trust wide Amazon Business account. Manage Trust Access across all regions and levels, curate which products are available and manage these where national contracts are preferred. Work with finance to ensure smooth billing and internal stakeholders to ensure purchasing process and budget holder sign-off. Oversight operation of approval process as final control.

• Loomis UK. Management of national Cash Collection Contract. Ensure a cash collection service is available to all sites of the Trust at agreed service levels.

• Credit Cards. Act as authorised contact on behalf of the Trust in dealings with our bank in relation to the administration of the Credit Card Account. Liaise with internal stakeholders and the bank to quickly resolve queries and make changes to cards as and when required

• Waste Governance and Reporting. Track annual Waste Transfer Notes from Mitie Waste and keep on record for governance and compliance. Analyse regular waste reports to feed back to specific sites regarding efficiencies and opportunities.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• To be either accredited as a full member of CIPS (MCIPS) or working towards the qualification.
• A full driving license for driving in the UK.

Experience

Essential
• At least three years’ experience of managing complex contractual relationships
• Strong negotiation skills and experience of contracts and contracts management.
• A good level of understanding of tendering, contracts and commercial law.
• A working knowledge of commercial contracts of various structures.
• Has worked in multi-functional teams.
• Excellent time management and organisational skills; able to multi-task and deal with priorities to ensure they are met.
• Methodical, rigorous approach with an eye for detail and accuracy.
• Flexible attitude with an ability to prioritise and re-prioritise workload in the face of changing demands.
• Demonstrable high levels of interpersonal and communications skills and confidence in dealing with a wide range of staff, visitors, external suppliers and other stakeholders.
• Proficiency in IT Systems and using Microsoft Office packages (Excel, Word and Outlook) to an advanced level

Desirable
• MS Dynamics 365 Experience;
• Charities/Third Sector Experience.

DIMENSIONS AND SCOPE OF JOB

People Management
No line management responsibility but regular contact with other colleagues and suppliers at all levels.

Finance Management
Although not a budget holder will be responsible for managing the relationship between NTS and Supply companies.
The utility contracts providers spend on electricity, gas and water is around £1.2m annually.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Baker Richards helps cultural organisations and visitor attractions to unlock their commercial potential, supporting their artistic and social missions.

This is a highly developmental role, in which the successful candidate will learn skills well suited to a career in financial or business analysis, modelling, and interpretation of data.

Our researchers work hands-on with some of the world’s leading cultural organisations and visitor attractions to dig into and discover the stories in their data.

We are looking for someone who has a belief in and passion for the work of Baker Richards who is highly numerate and a confident user of IT, with meticulous attention to detail. The role will appeal to someone who is highly self-motivated, committed and who relishes responsibility. The ability to think logically and systematically is also essential.

You will have excellent organisational skills, strong communication skills and will
also demonstrate a willingness to be flexible and ‘muck-in’. Though the company is based in Cambridge, home/remote working applications from Scotland are very welcome.

We do not expect you to have prior experience of any of the specific tasks involved. If you are keen to learn and think you would enjoy developing data and research skills, then this role could be for you.

Hours: 40 hours per week
Location: Flexible, with Cambridge office available
Salary: £21,000pa in first year, salary review in year 2
Deadline for applications: 1pm on Monday 22 November 2021

PURPOSE OF POST
Under the Trust’s new leadership, the role of Director of Heritage Properties has now been created. The role will be vital to the realisation of the Trust’s work and its strategic vision, and so is an exciting one of great opportunity to contribute at the highest level to the future care of Scotland’s outstanding heritage.
Reporting to the Chief Executive, the role will be a member of the Trust’s leadership team. This is a substantial management position, responsible for the oversight and support of teams operating within the visited heritage estate, and the direct line management of the Trust’s four regional managers as well as the manager of the distinct Mar Lodge Estate. Thus, the post holder will be responsible for the overall
operational management of all Trust properties, leading and supporting the regional managers, and ensuring liaison with all other departments within the organisation to achieve this. The heritage estate includes visited properties, non-visited properties, and a further portfolio of properties not owned by the Trust, but with which it has conservation agreements. Fundamental will be ensuring the appropriate ongoing conservation and care of properties and the collections they contain (reflecting the purpose and high standards of Scotland’s leading conservation charity), as well as the development of those properties and their interpretation, working closely with
colleagues across the organisation to provide inspiring visitor experiences which understand audience needs and the visitor journey.
Within the overall timescale of the new strategy, it is intended that considerable investment will be made across Trust properties, and so the post holder will have a substantial responsibility to work with colleagues in developing appropriate visions, and planning, implementing, and evaluating the success of
transformational capital projects.

The Trust’s properties are at the heart of generating income for the Trust’s operation, and so this will be a vital responsibility of the post holder, leading commercial initiatives and working with colleagues to encourage growth in Membership, commercial income generation (in particular through retail, food and
beverage, and events), and opportunities for philanthropy.
Access for audiences is vital to the Trust’s purpose, and so an audience-focused approach demonstrating an understanding of the Trust’s audiences, working to retain existing ones and diversify these will be an essential consideration in all aspects of the post holder’s work. The directorate of Heritage Properties has the largest staffing complement within the Trust, comprising employees and a very substantial workforce of volunteers. The Director of Heritage Properties will also work with colleagues within the directorate and elsewhere in the Trust in support of the Trust’s numerous
Members’ Centres, which support the organisation through fundraising activities and in other voluntary ways. Thus, the successful candidate will bring substantial experience in managing heritage properties at scale with the ability to manage a dispersed staff across the whole of Scotland, who contribute to the Trust through a very wide range of roles. In addition to strong strategic, operational, and planning skills, critical
will be the post holder’s ability to lead, motivate and inspire people.
This will be a highly visible leadership role within and without the Trust. Thus, the successful candidate will possess strong stakeholder management skills, working with multiple national and local agencies across Scotland and with local communities to promote the interests of the Trust and to market its places and activities.

MANAGEMENT STRUCTURE
The National Trust for Scotland’s operational management is provided by the Leadership Team. This comprises the Chief Executive, the Chief Operating Officer, the Director of Customer & Cause, the new role of Director of Heritage Properties, the People Director, the Head of Conservation & Policy, the Head of Heritage & Consultancy Services, four General Managers covering the Trust’s operational regions and the
Operating Manager of the Mar Lodge Estate. The role of Director of Heritage Properties will be directly responsible for the four regional General Managers and the Operating Manager of the Mar Lodge Estate. All other roles in the Leadership Team report directly to the Chief Executive. The Role of Director of Heritage Properties will be fully supported by an Executive Personal Assistant.

LOCATION
While it is envisaged that the role would be based at the Trust’s headquarters in Edinburgh, it will be an essential requirement to travel frequently and spend time at Trust locations, working with colleagues across Scotland. The Trust is currently developing a New Ways of Working strategy, which is intended to provide new ways of smart working, including remotely, from home and from Trust properties.

KEY RESPONSIBILITIES
• To provide leadership, support and direction for the operation, care, development, and future vision of the Trust’s heritage estate.
• To play a key role in the Trust’s overall leadership, contributing to its direction for the future and helping to embed the new strategy across the organisation, and in particular the Heritage operations directorate.
• To contribute to the Trust’s long-term financial stability and organisational resilience.
• To recognise and manage strategic risks facing the organisation and implement strategies to reduce the impact of risk.
• To communicate in a clear and inspiring fashion the vision of the Trust and in particular the work and ambitions of the directorate of Heritage Properties, both within and without the organisation.
• To ensure that colleagues responsible for are accountable for the delivery of high levels of performance, from idea generation through to execution, by setting clear and achievable standards, plans, targets, and methods of evaluation.
• To continue to improve the organisational abilities of the Trust, in visitor service, conservation and maintenance care, cross-functional team working, problem solving and relationship management.
• To play a key role in the development of the organisation as a fundraising one and one which contributes more widely to Scotland, in particular at property level encouraging practical and financial support of the Trust’s work and promoting the Trust’s work more widely

Assistant Compliance Manager

Oban Visitor Centre

Permanent – Full Time

Closing date – 7th November 2021

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing diligent and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver world-class service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with Distillery operations team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Assistant Retail Manager

Oban Visitor Centre

Permanent – Full Time

Closing date – 7th November 2021

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING