Management

JOB PURPOSE

This exciting new role will lead the PLANTS Project – Plant Listing at National Trust for Scotland, a three-year programme to survey, and update the plant inventories at the 39 major gardens owned or managed by NTS across Scotland. Accurate plant records are essential, to ensure legal compliance, safe management of the collections, and for supporting visitor engagement and research. Working with the newly implemented IrisBG database, this project represents a major investment in our plant collections and will result in up-to-date plant records across the Trust. The completed inventory will help us safeguard the collections and will provide our property and gardens staff with a reliable, accessible source of collections information for interpretation and visitor enjoyment.

The purpose of the role is to deliver a large scale NTS-wide plant collections inventory on time, and within budget. Reporting to the Curator of Plant Collections, the post-holder will have responsibility for managing the relationships between the PLANTS project and NTS operational teams, programme timetabling and logistics, and for monitoring and adapting the overall programme of work for up to ten project staff, working in three regional teams. The post holder will lead on quality assurance and will ensure the project delivers consistent inventory standards across the three teams to ensure that NTS achieves an accurate record of the garden plants in its care.

JOB PURPOSE

You will be responsible for the operation of Kellie Castle & Gardens. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, food & beverage and liaise with colleagues responsible for collections care and gardens. Promoting good communication across the site and a joined up service provision.

Join the Management Team of our award winning five-star Visitor Attraction

This full-time position has an excellent salary and benefits with on-going training and opportunities for progression.

This is a busy, fun and friendly working environment with daytime working hours.

A successful candidate must have experience within hospitality, be motivated, organised and driven with an outstanding record in customer service.

We are looking for an enthusiastic team player with initiative, attention to detail and a ‘can-do’ attitude who can lead a team by example.

This management role reports directly to the General Manager with key accountabilities for the efficient day to day running of Highland Safaris Café, leading the team to ensure excellent customer service, agreed performance targets and relevant legislative compliances.

Please submit your CV and Covering letter demonstrating how your skills and experience match the job description to our General Manager:

helga.petersone@highlandsafaris.net

Application Deadline: Thursday 03/02/2022

Raasay Distillery has been producing spirit since 2017 and welcoming guests to our onsite accommodation and 5* visitor centre in 2018. In addition we also carry out all of our own bottling and fulfilment on site. We have seen huge progress during our first 4 years of production, adding a gin in 2019 and releasing our first whisky in 2020. The expansion of the business is far from complete however, and we intend to make major improvements to our visitor centre & tasting bar, increase our accommodation capacity and add a restaurant over the coming year.

To bring the various parts of business together we are looking for an ambitious Hospitality Manager to join our friendly team here. The role will be primarily responsible for delivering a first class experience for all visitors and guests to the Isle of Raasay Distillery. Overseeing the newly renovated visitor centre, 6 bedroom (initially) accommodation, restaurant and tasting bar, this role will offer the right candidate an opportunity to join our business at an exciting point in its development. They will have real responsibility and the opportunity to influence the development of our expanding guest accommodation.

DUTIES AND RESPONSIBILITIES
Establish and maintain high standards for customer service
Work collaboratively between departments to ensure necessary staffing levels
Supervise and oversee staff members
Check supplies and equipment quantity and quality
Develop and communicate standard operating procedures
Responsible for implementing staff training
Ensure adherence to relevant legal, health and safety regulations and guidelines
Assist in planning events

SKILLS AND PREVIOUS EXPERIENCE
Proactive & positive outlook
Previous experience within a similar role
Good financial awareness and numerical abilities
Resolution focussed approach to customer complaints
Knowledge of the best practices and procedures for customer service in hospitality
Excellent communication, leadership, relationship building and interpersonal skills
Problem-solving attitude
Good Leadership

We have two exciting new opportunities to join the WWF-UK led Restoration Forth project as Seagrass Project Officers. Restoration Forth brings together communities and a range of national and local organisations to restore oysters and seagrass in the Firth of Forth. The Seagrass Project Officers, employed by the Ecology Centre and the Scottish Seabird Centre, will be part of a network of 6 community hubs supporting seagrass restoration through volunteers, citizen science monitoring and learning and outreach activities along the Fife and East Lothian coastline respectively.

Please see attached role profile and our website for full details and application process.

Reporting to the Visitor Centre Manager, you will assume duty management responsibilities, including the safe and efficient operation of the building as well as supporting the Visitor Centre Manager to develop the existing business growth plans for the café, shop and exhibition space.

This unique role, in a breath-taking location, presents a fabulous opportunity to deliver an outstanding visitor experience within an outstanding ‘premier league’ tourist attraction.

Assistant Compliance Manager

Lagavulin and Caol Ila Visitor Centres

Permanent – Full Time

Closing date – 25th January 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lagavulin and Caol Ila are iconic visitor centres that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing diligent and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver world-class service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with Distillery operations team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Head of Estates
£45,000 – £48,000
Background
Edinburgh International Festival (EIF) presents and internationally recognised programme of work from the world’s leading artists and ensembles from the fields of opera, theatre, dance, and music showcasing artistic excellence, internationalism, and innovative programme where virtuosity and diversity are recognised and celebrated.
The International Festival has a leading role in the development of creative practice and a history of presenting artworks in support of international relations. As such, the organisation sits at the heart of an international economic and cultural success story and is recognised as one of the UK’s most significant cultural assets.
EIF operates from three buildings: The Hub on CastleHill is the operational base of the Festival and home to its year-round education & rehearsal activities, as well as performances & other events during the August Festival period. In addition, it leases warehousing space in Leith, and manages a high-end rental property in the Quartermile area of Edinburgh.
The Head of Estates will play a critical leadership role in delivering operational excellence across the EIF estate. You will lead a number of projects to optimise the current estate and establish a future direction for the space occupied by the organisation. These include exploring whether relocation to alternative premises is feasible, establishing future warehouse requirements and sourcing suitable space and managing the refurbishment of existing office space in the Hub.
The Head of Estates is responsible for managing the Estate Operations Team and delivering all aspects of estate management. This includes ensuring Health & Safety obligations are met at all properties and managing the maintenance service programme. The post holder will act as a Responsible Person, liaising with relevant parties regarding use of the buildings, and will liaise with colleagues responsible for Health & Safety in delivering the Festival, to ensure a coherent organisation-wide approach.
Although based at the Hub, Castlehill some flexibility to work across the estate where required is needed. Occasional evening and weekend working is required in this role.
Job Purpose
To manage the EIF’s estate by:
• managing & maintaining an historic listed building, providing building support services to EIF within the Hub and other properties
• ensuring compliance with relevant Health, Safety & Environmental legislation, in adherence to relevant Government guidance relating to the coronavirus pandemic
• leading on all property related matters, and having strategic input on future estate considerations
• leading a review of existing warehouse space and seeking out a more cost-effective alternative
• managing the refurbishment of existing office space
• managing the maintenance programme and associated budget
• liaising with the property managers for the Quartermile property and ensuring it is kept in a good state of repair, and optimises the financial return for EIF

Person Specification

An experienced estates manager, with a proven track record in leading on strategic projects and creating and implementing plans for a business moving to a new space. Motivating a team to deliver high quality service standards. Excellent knowledge of health & safety legislation, and experience in a multi-use estate. Experience in managing budgets and seeking value for money. Candidates must have strong building & facilities management experience and be IOSH qualified.

Application Process

Eden Scott is retained and working exclusively with the Edinburgh International Festival. Please submit your CV online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Associate Director on 07714 124 033.
Closing date for applications is Friday 21st January 2022.

The Tall Ship Glenlee is looking to recruit a Chief Executive to help realise the vision to inspire people world-wide in the history and development of the iconic ship through enjoyable, engaging and informative experiences.
The Clyde Maritime Centre Ltd is the operating arm of the Registered Scottish Charity, The Clyde Maritime Trust and is responsible for running the historic visitor attraction, The Tall Ship Glenlee.
We are seeking to recruit a Chief Executive to manage all aspects of the day-to-day operations of the business, and in conjunction with the Trust Board, to develop its profitability by building on visitor and events income streams.
The Chief Executive will be responsible for implementing the strategic vision, prioritising resource, operating within the annual budget, and performance reporting to the Board of Trustees.
The post will require a self-motivated individual with experience in the leisure, tourism or hospitality sector, and the proven ability to manage the financial and operational aspects of a medium sized business.
The role will also advance the aims of the organisation by attending external events and liaising with key stakeholders.
Specific responsibilities will include presentation of financial reports to Company Board, HR policy implementation, management of staff team, including financial controller, ship manager and visitor services manager. We seek an individual with the drive and enthusiasm necessary to maximise the potential of our unique venue.
The Chief Executive will ensure the organisation fulfils its legal, statutory, and regulatory responsibilities.
We are offering a highly competitive remuneration and benefits package.
Applications including a current CV and covering letter to: frank.brown@thetallship.com
Closing date 14th of January 2022
Interview dates week beginning 24th January 2022.