Management

National Museums Scotland has an exciting opportunity for an experienced Library Services professional to join our team on a permanent basis. With the largest museum library collection in Scotland, our library services team supports the research and learning needs of Museum staff, visitors, and the wider external research community with two publicly accessible library spaces – the Research Library in the National Museum of Scotland (our main reading room) and the National War Museum Library. The new post holder will lead the Library Services team in the effective management, development, and delivery of library services to Museum staff and visitors, and online enquirers.

The role.
We’re looking for a Project Manager with a digital agency background and a desire to progress in their current role. Want to be part of a close-knit, passionate team of digital professionals? This could be for you.

Here at After Digital, Digital Production brings together skills from both account and project management to create an end-to-end product owner and client champion. Internally we refer to our project managers as Digital Producers. It’s a dynamic role that requires communication, diplomacy, and organisational expertise to build relationships and deliver projects on time and on budget.

As a Digital Project Manager, you will:
-Collaborate with the production team in managing a portfolio of existing accounts, ensuring regular contact with clients to build and develop relations.
-Regularly report internally and externally on all running projects.
-Assist the wider agency team in securing opportunities, whilst owning and managing these throughout the proposal and planning process, by:
-Create proposals for existing clients.
-Assist in the planning and scheduling of ad hoc work and site maintenance for existing clients.
-Maintain oversight and management of retainers and support work on a day to day basis.
-Work with the client and our team through planning to agree on the scope of work, in line with client objectives and whilst managing expectations.
-Partake in daily scrum stand-ups with the project teams to gain oversight on team progress, whilst highlighting both task blockers and issues for yourself and the team.
-Be comfortable presenting proposals, closing opportunities, and confidently briefing client requirements to your team; assigning roles and responsibilities when appropriate.
-Assist your digital production team across all projects from inception to completion and report to your line manager weekly.
-Collaborate with the team to implement and manage profit improvement across accounts.

Key skills:
-2 to 3 years minimum experience within a similar role, ideally in digital although we will consider similar industries for the right candidate.
-Strong interpersonal skills and relationship management skills.
-Commercial awareness of project delivery, profit, loss, and margin retention.
-Comfortable with both client and internal communication (verbally and written), particularly in requirement gathering and relay, budget/scope restrictions, and translation of technical language.
-Exemplary time management; often working to time-sensitive deadlines.
-The ability to prioritise your own workload as well as your clients.
-Proactively anticipate and mitigate risk in the project lifecycle.
-A propensity for detail and an eagerness to learn and improve your understanding of the latest technologies and processes in digital innovation.

Beneficial skills:
-An understanding of agile project management.
-Knowledge of Jira or similar agile project management tools.
-An appreciation and general knowledge of the importance of user experience (UX) within digital.
-Experience with content management systems.
-An interest in the arts, culture, events, and education sectors.

Benefits
With diverse, exciting clients across the world, you’ll be given opportunities to travel, expand your personal and professional experiences, and help to build our international reputation. We’re also an accredited Living Wage Employer, meaning that all employees and contracted staff are paid at least the National Living Wage. We’ve recently partnered with MMB and BUPA to offer a comprehensive health insurance package to all of our team and we offer hybrid working so you have the opportunity to work remotely, or in our open-plan offices in the heart of Glasgow.

Equal Opportunities
We’re an equal opportunity employer and diversity is extremely important to us – winning a gender diversity award for our commitment to intersectionality in the workplace at the Scottish Women in Tech Awards. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.

How to apply
If this sounds like the next step you’ve been looking for in your career please, send us your CV and a covering letter telling us about your experience and what makes you right for the role (paying close attention to the key and beneficial skills listed). Please send the email FAO Andrea Westwick to joinus@afterdigital.co.uk.

We have an exciting new position for a Cultural Heritage Manager to lead our work in protecting, enhancing and promoting Shetland’s Cultural Heritage. This role is part of the management team at the Shetland Amenity Trust who own and operate Sumburgh Head Lighthouse as well as operating the Shetland Museum and Archives Service, Regional Archaeology Service and more.

Reporting to the Chief Executive, you will be part of the Senior Management team helping to deliver all aspects of the Trust’s work and management arrangements. You will have oversight of the Shetland Museum and Archives Service, the Regional Archaeology Service, and our wider work with partners and communities on cultural and built heritage.

We are looking for an enthusiastic, motivated and experienced recreation manager to join our Visitor Services team. You will help us plan and deliver high quality visitor experiences across a diverse range of sites in Moray & Aberdeenshire.  

We live and work in iconic and often spectacular landscapes with great access to outdoor activities but never far from major towns. You can find out more about where we live and work on our website.

If this role interests you, please read the job description and success profile for a full overview of the role.

We are aiming to interview on the 3rd of May.

Eden Scott is delighted to be working with Rosebery Estates, owned by the Earl of Rosebery and his family, Rosebery Estates is located on the outskirts of Edinburgh, comprising the family home, Dalmeny House set within the beautiful 2000 acre Dalmeny Park as well as the diverse and beautiful landscape from the outskirts of Edinburgh to the upland moors of Leithenwater in the Scottish Borders.

These working estates thrive on adaptability and enterprise in the management of their farms, forestry, commercial and residential property. As well as these assets there are three 5-star event venues. All this is managed in sympathy with the natural environment and with consideration for local communities.

Rosebery Estates are seeking to recruit a General Manager with vision and ambition to oversee the development of the Estate Events Department based at Dalmeny Estate Office. The business is in its infancy and there are great opportunities to build on what has already been achieved and take the business through its next phase of growth, by adding more venues and accommodation.

The role will be to manage an expanding business which is currently based on three recently developed high quality venues, one at Dalmeny (Barnbougle Castle) and two at Rosebery Estate (Rosebery Steading and Rosebery House). In addition, here are 5 holiday cottages associated with these venues providing great accommodation opportunities for those using the venues.

There is a team of sales and facilities managers, housekeeping staff and part time casual workers.

The GM will work closely with the Estate Factor and report to the Estate Factor and the Rosebery Estates Board, bringing together all the attributes the estate has to offer to build a truly unique business in keeping with its history and surroundings.

Key skills and experience required:

• Events business experience in a unique or historical venue
• Commercial acumen-strong financial and/or sales and marketing background and a track record of delivering commercially successful solutions
• Team working –this is a family business and home and the successful candidate will need to demonstrate an ability to work within a non-conventional structure, which requires differing styles for different stakeholders
• Leadership-proven experience of building and leading multi-disciplinary teams
• Business strategy development –able to build a vision and strategy and put in place the operational requirements to bring this to life
• Persuasive, empathetic and flexible style which can adapt to the needs and views of multiple stakeholders
• Full driving license

Salary circa £50,000 – £60,000 dependent on skills and experience is on offer plus various generous company benefits in order to secure the right candidate.

Eden Scott is dealing exclusively with this client on this vacancy so please submit your CV on line or to sally.rae@edenscott.com and for an informal chat please call Sally on 07776 662506

Closing date 5.00pm Friday 29th April 2022.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Operations Manager, Angus Cluster/North-East Scotland.

This is a visible and senior management role where the post holder will be responsible for the development of the properties business planning processes to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

The Angus Cluster includes the Properties of House of Dun, JM Barrie’s Birthplace, and Barry Mill.

With stunning vistas overlooking Montrose Basin and set amid glorious gardens and woodland, House of Dun is every inch the perfect 18th-century laird’s home – and a fantastic day out for all the family. In contrast, J M Barrie, creator of Peter Pan, spent his childhood in a small whitewashed cottage, and it’s here that you can see traces of the creative spirit he was set to become, alongside an exhibition which tells the story of his life and work. The final property is peaceful Barry Mill, now one of only a handful of mills powered by water. Rebuilt after a fire around 1814, it is probably the largest and finest example of its type still in operation.

Following a major redevelopment of House of Dun in 2021, The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

Key responsibilities of the role:

• Enterprise and trading
• People Management
• Promoting Heritage
• Marketing, Membership and Supporter Development
• Financial Management, Compliance and Scheme of
• Project Management
• Health, Safety and the Environment
• Strategic Development of the NTS
• Championing and Advocacy/Stakeholder Engagement

Key skills and experience required:

• Extensive experience in operational management of a large-scale visitor attraction or multi-site experience
• Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
• Responsibility for operating revenue budgets.
• Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
• Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
• Project management.
• Effective stakeholder management experience, notable examples: media, local government, community
• Line management experience of staff groups, including supervisory staff.
• Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
• A full, clean driving license for driving the UK essential.

This role offers an excellent competitive salary within a range of £35,023 to £38,738 per annum with significant company benefits including a car allowance of £3,800pa.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com

Johnstons of Elgin have worked with the world’s finest natural, biodegradable fibres for 224 years. It takes time to create our luxurious, high-quality designs, and our products are made to last for more than a lifetime. We are committed to continually improving our sustainability and reducing our environmental footprint.

Our Elgin mill was established in 1797 and is the only remaining vertical mill in Scotland meaning we dye, spin, weave and finish everything on site. Elgin Mill is also the home of our main visitor attraction, comprising our retail store, restaurant, mill tours and events throughout the year. Awarded 5* grading by VisitScotland for over 20 years, our Elgin visitor attraction was also awarded Best Heritage Tourism Experience at the Highlands & Islands Tourism Awards in 2019.

We are now seeking to recruit for the newly created graduate role of Guest Experience Executive to continue supporting, promoting and overseeing an excellent guest experience on our site in Elgin. We have grown this side of our business in recent years to an all-year-round destination for local, domestic & international visitors, and now wish to further enhance our success in this area. Working closely with our Retail and Marketing teams you will continue to support our experience and explore new opportunities to attract visitors to our site.

Main Responsibilities will include:

Establishing relationships with internal and external stakeholders to drive forward footfall on site.
Developing our tours & events team to deliver world-class experiences on site through our tour program and events.
Identifying opportunities to improve the visitor experience on site such as new systems or procedures.
Co-ordinate all special guest/VIP activities on site.
Building and curating a program of year-round events on site in line with the company strategy.
Supporting our teams in our UK locations with attracting and developing experience opportunities.
Promoting the visitor attraction at local and national events.

About You:

Graduate degree in a tourism or related discipline
Experience of working as part of a team.
Strong interpersonal skills.
Excellent IT and administration skills.
A passion for creating world-class experiences for visitors.
Event planning experience is highly desirable.

As regular local and occasional UK travel is part of this role, a full driving license would be preferred.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in a newly created role of Head of Holidays.

The Trust currently operates 50 holiday cottages/apartments and 5 bunkhouses within their portfolio. With new properties due to be added this year and a further number being reviewed as potential holiday lets, there is significant scope to expand this portfolio further and grow their future income. In 2020, they launched a new partnership with a third party who manage the front end of their process including website management, customer reservations, marketing, and promotion.

With a new 10-year Corporate Strategy set out, it is the perfect time to assess their current model and set a new strategic direction for their holiday department, focused on expanding commercial opportunities and maintaining their portfolio to a high standard to support their charitable purpose and deliver an enhanced and consistent customer experience.

This role will develop and lead the delivery of their holidays’ strategy, growing income whilst ensuring that their charitable purpose is supported. The post holder will identify opportunities, and establishing the future direction of our holidays function. Managing key stakeholder relationships will be vital, ensuring they are getting value for money from their third-party partnerships and supporting their property teams throughout the estate to deliver an enhanced customer experience.

Working closely with our estates, health and safety, and property teams, an ongoing programme of maintenance should be established to maintain high standards of service and facilities, protecting our assets for years to come and for future generations to enjoy.

This role involves travel to sites across Scotland with some flexibility for home-based working and whilst formally based at the Trust’s HQ in Edinburgh the post holder can be based anywhere in Scotland.

Key responsibilities of the role:

• Strategy
• Key Stakeholder Management
• Financial Management
• Asset Planning/Maintenance/Standards
• Customer Insight/Marketing and Promotion
• Customer Experience
• Legal/H&S Compliance
• People Management

Key skills and experience required:

• A thorough knowledge of the industry standards for holiday lets/self-catering/hotels or similar, particularly the Visit Scotland grading system.
• A proven track record of setting high standards and delivering first class accommodation for visitors.
• A strong aesthetic sense and ability to work alongside building surveyors and other colleagues across the organisation to create beautiful well-furnished spaces that reflect the Trust’s conservation and heritage credentials
• Business analysis experience and advanced knowledge and understanding of financial reporting, marketing reporting and systems reporting
• Demonstrable experience of successfully increasing revenues through effective marketing and promotional plans
• People Management experience, successfully leading and developing team/s
• Ability to lead and maintain team ethic and apply focus on agreed collective strategy
• Successful financial/budgetary management

This role offers an excellent competitive salary within a range of £48,158 to £53,266 plus an annual car allowance of £3,800 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 1st April 2022.

JOB PURPOSE

You will be responsible for the operational delivery of the overall visitor experience within Crathes Castle and the wider Estate.

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current , from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Haddo House is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;
• The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

We are looking for an experienced and forward-thinking individual to join the management team at the vibrant Pitmedden Garden and Museum of Farming Life.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: Bringing people together and providing them with the greatest visitor experience.

Brilliant design and meticulous maintenance give Pitmedden Garden its unique charm. With almost 6 miles of clipped box hedging, the parterres at the heart of the garden are a masterpiece of intricate patterns and sparkling colours, drawing visitors from near and far.

JOB PURPOSE

You will be responsible for the operational delivery of the overall visitor experience within Pitmedden Garden and the wider Estate.

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current , from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Pitmedden Garden is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Pitmedden Garden.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;
• The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

JOB PURPOSE

To provide project management leadership, development and to give project management assurance across the Trust, a Project Management Office (PMO) is to be created. The establishment of the PMO is to be undertaken by a new position of Head of Project Management, which the Trust now wishes to recruit. The PMO will promote best practice in the delivery of projects to manage risk and maximise benefit against investment of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In summary, the Head of Project Management’s responsibility will be to support colleagues throughout the Trust by providing a Project Management Office that will provide a management structure, standardise project-related governance processes and facilitate the sharing of resources, methodologies, tools and techniques.
• Develop and embed a framework for project delivery, helping to ensure there is a consistent and collaborative approach to project management and delivery across the organisation, that also respects the complex, challenging and varying scale and value of projects undertaken.
• Develop and administer standard project management procedures through guidance, documentation, standards and templates.
• Monitor compliance with Trust project management procedures by way of project audits, which test the effectiveness as well as the use of these tools.
• Support project planning, including initial project definition, the development of business cases, setting realistic budgets and timescales and producing Project Execution Plans and other control documents, for projects at planning stage, and to monitor, evaluate benefits and ROI, and support all projects throughout delivery and in their fundraising.
• Recommending project specific governance and decision-making processes to ensure continued fit of project with business case and wider Trust strategic objectives.
• Agreeing project specific stage boundaries and outputs from each stage to support effective ‘go – no-go’ decisions on continuation of project.
• Support project sponsors to assess project management need and scope and support the procurement of that to ensure cost efficiencies and value for money.
• Support project sponsors to ensure the correct resources, skills and experience are in place internally and externally for the delivery of a project
• Support colleagues across the organisation in developing project management skills and understanding, enabling projects to be achieved according to the aspirations set for them and with pride.
• Work with colleagues to develop and support cross-project communication and evaluation processes in response to ambition set, and to contribute to a culture where lessons learned are discussed, recorded, and shared for the benefit of future working.
• Deliver regular reporting on Projects for management and governance purposes.

The Head of Project Management and the PMO will sit under the responsibility of Corporate Services as part of the wider business support offered across the organisation (reflecting the fact that projects are undertaken not only at heritage properties but happen across all Trust areas of work).

The number of projects the Trust undertakes means that external project management will still be required, in particular for larger value, higher risk activity. The Trust also undertakes many projects within its own resources, and this is expected to continue and to be encouraged. Thus, the PMO is not envisaged as a project management resource in itself and so is expected to be of modest scale but adding considerable value across the organisation to provide project management structure, guidance and training, and visibility of projects throughout the organisation and to external stakeholders (such as funders).

More widely, the PMO will have a responsibility for ensuring projects and their business cases are linked to the strategy of the Trust and its overarching plan. In support of this, it is intended to establish a Project Committee as part of the Trust’s processes of oversight and approval. It is expected the Project Management Office will makes recommendations on this governance and approval structure and on the terms of reference of a Project Committee.