Management

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland’s largest membership organisation, they’re supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Supporter Care Manager, this role will support the interactions they have with their supporters ensuring that they build meaningful relationships with them through their excellent supporter care to encourage loyalty of support and in turn generating the vital funds they require for the continuation of their charity’s work.

The specific purpose of the role is to ensure excellent service and care to their many supporters, including but not limited to members, donors, and visitors.

Managing a team of supporter care executives, it’s your role to lead on membership processing, managing their supporter data flows and developing supporter care initiatives which build strong relationships, offer great service and encourage future support.

Working with the Head of Membership, you’ll also be involved in membership recruitment campaigns, stewardship programmes, retention strategies and membership communications.

You will provide operational expertise to new membership initiatives and products and it’s your role to ensure that their practice is compliant, efficient and cost effective.

This exciting role is critical to the National Trust for Scotland and strives to ensures that every interaction with their charity leaves their supporters, or prospective supporters, feeling valued and most importantly excited to continue or start their membership and support to the National Trust for Scotland.

Key responsibilities of the role:

Lead the supporter care team consisting of 5 to ensure that they are giving exceptional supporter care either face to face, by telephone, over email or through social media channels.
Taking responsibility of the central management and the processing journey of memberships purchased at their properties, online and over the phone.
You’ll ensure that your team are the ‘knowledge hub’ of the Trust providing support to internal and external audiences. You’ll be expected to know and provide training to your team on their charity activities, products and policies.
Working with the CRM Manager, you’ll provide operational skill to ensure that their data flows are managed in a compliant and effective way.
Working with the wider directorate, you’ll manage workflows and develop new processes to improve or enhance their product offering and the experience of their supporters.
Supporting the Head of Membership, you’ll provide input into new product development, stewardship and retention programmes and membership materials and communications.
You’ll motivate your team to be process driven ensuring that procedures are mapped, reviewed and updated when required
You’ll provide guidance and templates on how they respond consistently to their supporter enquires, feedback and at times complaints to ensure loyalty and future support.
You’ll be responsible for setting and monitoring SLA’s to ensure that their supporters have the best experience when connecting with them.
You’ll manage the relationship with external partners to handle fulfilment of membership materials, out of hours support and response handling.
You’ll be responsible to ensure that they spend against allocated budget
You’ll be an advocate for their members by tracking feedback and enquires to improve experience and enhance their offering.

Key skills and experience required:

Experience leading in a supporter/membership or customer focused role.
Line management experience
Experience of using CRM systems and managing data, systems and processes.

This role offers an excellent competitive salary within a range of £36,523 -£40,238 with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email sally.rae@edenscott.com or call Sally on 07776 662506.

Closing date is noon on Tuesday 17th May 2022

Additional Job Description
Assistant Experience and Events Manager

Blair Atholl Visitor Centre

Permanent – Full Time

Closing date – 29th May 2022

About Us

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking.

The Assistant Experience and Events Manager will have a strong overall understanding of rostering large teams, leading various front of house sectors and have a strategic approach to help develop and build all Experience operating procedures to ensure our guests leave with an unforgettable experience. With a customer first mentality, you will be responsible for the smooth operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where elite service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial performance indicators and be able to implement processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and use strong management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Manager – Pitmedden Garden.

This role joins the management team at the vibrant Pitmedden Garden and Museum of Farming Life and is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about their vision for the future and what they do every day as a business: Bringing people together and providing them with the greatest visitor experience.

Brilliant design and meticulous maintenance give Pitmedden Garden its unique charm. With almost 6 miles of clipped box hedging, the parterres at the heart of the garden are a masterpiece of intricate patterns and sparkling colours, drawing visitors from near and far.

Key responsibilities of the role:
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Pitmedden Garden.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required

Key skills and experience required:
• Management or supervisory experience within a museum, visitor attraction or hospitality industry.
• Ability to work ‘hands-on’ – including in the retail, events and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
• Proven experience of team building within and between departments.
• Has a solution focused approach and is able to act independently.
• Excellent presentation skills.
• Experience in a retail and sales environments
• A full, clean driving license for driving the UK essential.

This role offers a competitive salary within a range of £24,865 to £27,628 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

No closing date has been set so please apply without delay.

Assistant Compliance Manager

Lagavulin and Caol Ila Visitor Centres

Permanent – Full Time

Closing date – 25th May 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lagavulin and Caol Ila are iconic visitor centres that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing diligent and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver world-class service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with Distillery operations team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Worker Type :

Regular
Primary Location:

Lagavulin Visitors Centre
Additional Locations :

Caol Ila Visitors Centre

Camera Obscura & World of Illusions are looking for a Retail Manager to join their busy team. The Retail Manager will be responsible for managing the effective day to day running of the Camera Obscura Gift Shop.

Principal accountabilities/key tasks include:
– planning, forecasting and reporting on sales, costs and shop performance
– plan and implement shop merchandising, layout and customer traffic flow
– manage and motivate employees and recruitment for retail vacancies
– manage costs and overheads
– liaise with and utilise support from suppliers, merchandisers and other partners
– manage, maintain and report as necessary all merchandise and non-merchandise stock
– manage and maintain effectiveness of EPoS, IT and other essential in-store systems

Full role profile is available on our website.

Job Reference: ON000365

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Roles

We have an exciting opportunity to join our Management team within our Venues throughout OnFife.
As this is a casual role your days and hours of working will flex to meet the business needs, and this will include weekend and evening work across our venues throughout Fife.
You’ll work as part of a team responsible for the safe operation, building and the management of all staff associated with the delivery of events.

About You

You will have previous experience in a similar role and the desire to provide an excellent customer experience.
Excellent communication skills are essential with an awareness of health and safety issues being desirable.

Flexibility will be required and access to transport is necessary, as there will be travel throughout the region to provide cover at all venues in OnFife.

How to Apply

To apply, please download and complete our Application Form from our website, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Operations Manager

Part of Visitor Centres Limited, the company that also runs Camera Obscura and World of Illusions, Edinburgh; Inveraray Jail, Argyll; and tourism publishing division, Landmark Press, Landmark Forest Adventure Park is unique in terms of what it offers the public as a great day out.

Fun, discovery and adventure underly the ethos of the attraction and are at the heart of the operation. After its first fifty years of growth, the park is still continually developing, growing and looking for new ways of entertaining and challenging our guests. The Operations Manager plays a pivotal role in that – is this for you?

We are looking for an experienced Operations Manager to join our ‘Head of Departments’ Team. This is a core role for the Park. Wide ranging – it involves every aspect of the running of the department with additional input to the Park development and strategic direction.

Primarily, the Operations Manager must ensure the efficient and safe operation and staffing of all of the attractions in the Park, the maintenance, care and upkeep of all areas and take a lead in the management of Health and Safety for the park. In conjunction with the General Manager and Directors – all aspects of new builds and projects, from concept to delivery are also part of the remit.

You will have direct responsibility for the Operations Team, which numbers around 14 in winter and 35 in summer. Deputising for the General Manager and representing the Park in certain circumstances is also required.

Previous experience of expertly running a comparable department in a similar adventure park, theme park or major attraction environment is highly desirable, although consideration might be given to parallel, but directly transferrable, career experience in other sectors.

This is a full time permanent salaried post with normal working hours of 40 hours over five days out of seven. Applicants should be able to take part in rostered seven-day cover as part of a management presence during the busy summer season if required.

First aid qualification and experience are an advantage or, if not, training, qualifying and participating in FA provision will be required.

As well as a fun and friendly work environment, we offer an excellent package including a Workplace Pension Scheme, Company Sick Pay Scheme, Permanent Health Insurance and Death in Service cover of four times annual earnings. There is a discretionary annual bonus. Some relocation expenses may be considered.

Please visit https://www.landmarkpark.co.uk/operations-manager/.

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as a Supervisor within one of our flagship venues, Kirkcaldy Galleries. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue. You will be a key figure, responsible for the promotion of all services within Kirkcaldy Galleries, and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe, and all our collections are secure. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience. This is a full time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

About You

You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

How to Apply

If you would like to find out more information about this role before applying, you can contact Helen Stevenson, Venue Manager for an informal chat. Please email helen.stevenson@onifife.com
to arrange this.
When you’re ready to apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Monday 25 April 2022

Interviews will take place on Wednesday 11 May 2022

Bladnoch Distillery is looking for the new face of our award winning Visitor Centre Experience. Incorporating one of the region’s top tourist attractions, with daily tours of Scotland’s oldest independent distillery, a warm and inviting café, and the distillery gallery and retail shop, this unique role will reward an ambitious hospitality superstar looking to make their mark in the dynamic Scotch Whisky Industry.

If you have experience in welcoming thousands of visitors every year and inspiring a team to ensure five-star guest feedback from everyone, we want to hear from you.

This role manages a team that varies seasonally between five and fifteen people, working across the tours, F&B and retail environments (including e-commerce). You will be managing a P&L for your department, be responsible for recruitment and training for the team, and ensure the wellbeing of all guests on site – this is a critical role in our business as you will leave a lasting impression of our whisky and our brand in the minds of every guest who steps through our gates.

Using your skills in forming strong relationships, you will be engaging with the local community in the South West of Scotland to be sure that a visit to Bladnoch is on the itinerary of every visitor to the region. You will also identify complementary brands to partner with and share the best regional produce with guests.

A passion for whisky would be an advantage, though we will provide in-depth training to the successful candidate. Knowledge of a second language would be beneficial. Experience in Health and Safety procedures will also be highly regarded, as Bladnoch is a working distillery. The role is based full time at our site in the South West of Scotland in the beautiful Dumfries and Galloway region. Relocation Assistance will be provided, along with a competitive salary, generous product allowance, and bonus structure.

Assistant Compliance Manager
Cardhu/Cragganmore Visitor Centre
Permanent – Full Time

Closing date – 30th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Cardhu/Cragganmore are iconic visitor centres that provide extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. The Assistant Manager role comes with the responsibility of providing diligent and quality service to visitors and the team. You oversee day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritising time on the shop floor in order to encourage the team to deliver extraordinary service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

This is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with the team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend, evening and on-call work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work together with a positive and enthusiastic approach and the drive to develop, support, train and encourage your team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Locations: Cardhu and Cragganmore

Assistant Experience and Events Manager

Oban Visitor Centre

Permanent – Full Time

Closing date – 10th April 2022

About Us

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking.

The Assistant Experience and Events Manager will have a strong overall understanding of rostering large teams, leading various front of house sectors and have a strategic approach to help develop and build all Experience operating procedures to ensure our guests leave with an unforgettable experience. With a customer first mentality, you will be responsible for the smooth operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where elite service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial performance indicators and be able to implement processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and use strong management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Oban Visitors Centre