Management

Celtic Football Club is currently seeking an Events Operations Manager to support the Catering team at Celtic Park. This senior role will support the Catering Manager in overseeing the delivery of best in class customer service across all events held at Celtic Park, both on a match day and non-match day.

Key accountabilities will include:

Ensure Catering colleagues deliver the highest level of customer service at all times, using effective coaching, leadership and communication at all times.
Act as deputy to the Catering Manager as required.
Assist the Catering Manager in the operational management of hospitality services on a match day
Provide, clear, effective and inclusive briefings to supervisors and staff on service requirements, with particular attention to service standards.
Work alongside the Catering Manager in creating a culture of superior customer service across the catering teams.
Ensure the effective management of all customer enquiries.
Fulfil customer service roles at designated events, as required.
Ensure a consistent standard of service is followed at all times, alongside continued adherence to food safety and alcohol licensing legislation.
Assist the Catering Manager and Cleaning teams in ensuring all hospitality areas remain to a high standard of cleanliness at all times.
Maintain up to date knowledge of relevant food safety and alcohol licensing standards and standard.
Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members.
Alongside the Catering Manager, ensure sufficient succession planning is in place within the Catering team, with development plans identified and implemented.
Manage both individual and team performance appropriately, ensuring performance gaps are identified and addressed constructively.
Alongside the Catering Manager, ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes.
Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to ask for support
Alongside the Catering Manager, ensure roles within the Catering team are designed fairly and that work is allocated appropriately between colleagues
Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications
Actively build and maintain positive working relationships with Colleagues across the Club, ensuring a collaborative approach is adopted at all times.
In the absence of the Catering Manager, chair weekly operations meetings, detailing future events and identify key relevant information
Planning of events and staffing to the correct levels in order to operate cost effectively and efficiently
Process rotas’ and time sheets in line with business requirements
Liaise with management on a daily basis, looking at all aspects of the operation
Skills and Experience required:

Essential

Food Safety Level 2 qualification
Personal Licence
At least 3 years’ experience working within a similar role (preferably within stadia)
Ability to effectively lead and motivate a team using a hands on approach and always leading by example
Experienced in identifying and implementing creative solutions
Strong communicator, both verbal and written
Proven people management skills
Strong understanding of Banqueting, Restaurant and Bar operations within a hospitality setting
Strong coaching skills, with a proven record of developing staff
Extensive experience working in a busy, pressurised environment
The ability to work with discretion and maintain high levels of confidentiality at all times.
Time management and organisation skills with ability to prioritise in pressurised environment, while working to deadlines.
Able to problem solve and prioritise own and other staff members’ workload
Empathetic and approachable, with excellent listening and judgement skills
Desirable

Food Safety Level 3 qualification
Experience of developing collaborative relationships with all staff
Experience in event planning
Food and beverage planning
A flexible approach to working hours will be required, including evenings, weekends and match days.

Application deadline: 30 June 2022

Unfortunately, due to the high number of applications we receive, we are unable to feedback to applicants that have not been selected for interview stage.

OI PEASANTS! WE’RE RECRUITING… Fancy leading an attraction and being responsible for outrageous behaviour in order to create an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated and dynamic to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

Does this sound like it could be you?

*You’ll have a flair for networking, communicating, and building strong, lasting relationships across the business and as part of the arts and tourism business communities within Edinburgh and the surrounding areas.
*Have significant management experience at a senior level in a complex, multi-functional commercial business, preferably in the attraction/tourism field.
*Possess excellent commercial and financial acumen as well as a real creative and unique flair.
*Have excellent communication and motivational skills, a real passion for this business and the ability to manage relationships across a diverse range of stakeholders.
*Experience in ensuring safety is paramount and managing operational budgets and reviewing and updating operational procedures.

To the wrong candidate, this could be the worst job imaginable. To the right candidate, one who displays traits of repulsiveness, who revels in being unruly, and who has a penchant for the dark side of life – this could be the best job in the world.

In this full-time permanent role, you’ll report to the Regional Director for the UK & Ireland. The key aim of this role is to deliver the financial targets for the attraction whilst maintaining the brand standards of presentation and operation daily. You will work with our mischievous marketing team to create and execute a marketing strategy which drives visitor volume to the Dungeon and with the Edinburgh business communities to support tourism initiatives across the city. Critical to this role will be your ability to lead and motivate the team to ensure excellent standards of guest service, presentation, and maintenance.

Key responsibilities for this role, apart from causing outrage, will include producing and working to a business plan across the year which is designed to ensure delivery of annual profit targets. You will be responsible for financial planning and forecasting of revenue streams; implementing strategies in commercial areas including retail, photography and events and working closely with the brand and attraction marketing teams (did we say mischievous?) to support and drive these functions.

What’s in it for you?

Alongside helping to bring Scotland’s darkest historic events back to life, you’ll also receive a competitive package, which includes:

*A non-contractual discretionary company bonus
*Company share option plan
*33 days holiday including bank holidays
*Private Medical Insurance (Single Cover)
*40% off LEGO online and 25% discount in our retail shops and restaurants
*Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your *family, and friends every year
*Discounted rates at Merlin hotels all over the world
*Cycle to work scheme
*O2 discount

Sounds pretty great, right?

Eden Scott is delighted to be working in partnership with Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

They own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin and are a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally.

They are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of their portfolio. Crafting Spirits With Passion, is what they do best… not only are they producers of exquisite brands, but they are also distributors and suppliers in B2B and B2C channels. They are a brand led, successful family business with their spirits (people and brands), at their very core. Driven by passion, enthusiasm and solid business values, they are now expanding their B2C offering and continuing to invest in each of their brand homes (visitor centres) as their brands continue to evolve and grow.

 Their visitor centres are currently in Glasgow (Glengoyne) and Edinburgh (Edinburgh Gin) and they have consistently been rated on Trip Advisor as part of Scotland’s top rated tourist attractions! Their teams already deliver some of the finest distillery tours and tastings in the country and provide truly engaging and world class visitor experiences.

They have a new distillery and visitor centre opening in Falkirk (Rosebank) and a brand new city centre Edinburgh Gin distillery and visitor centre coming soon!

An exciting opportunity has now arisen for a dynamic and experienced professional to join Ian Macleod Distillers in a newly created role, that of Brand Homes Manager (Edinburgh Gin). This role will lead the entire operation at their brand new Edinburgh Gin visitor centre which includes, tours, events, retail and bar activities. This site will have a significantly increased capacity and the role holder will require exceptional commercial acumen to be able to successfully lead and manage the people, site, activities and operational strategy.

Given the operational leadership nature of the role, the role will be based on site, out of their new Edinburgh Gin city centre location. As they continue to invest in their teams, this new role is critical appointment. This role will join the senior management team in Brand Homes and will report to their Group Brand Homes Operations Manager

Key skills required:

We are seeking the very best expert in this field in the Edinburgh area and are looking for an inspirational and progressive people leader, and someone who has significant experience of effectively leading the operational management of a significant visitor / tourist experience and attraction.

We are looking for a candidate who has experience of managing operational teams in delivering face to face and virtual experiences).

We are looking for someone who has commercial acumen in spades, and who is innovative and creative in approach, someone who is a strong problem solver.

It is essential that the successful candidate has demonstrable and exceptional leadership and people management skills with people engagement and people development principles at the core, also having a holistic and knowledgeable approach to the provision of exemplary and world class customer service through people.

Candidates must also be able to demonstrate a full practical understanding of what it takes operationally to create & sustain best in class customer service & the provision of creative and engaging experiential activities.

Previous experience of creating and leading dynamic teams through structure, skills mapping and people development initiatives and the ability to manage delivery of such on an ongoing basis are essential requirements of the role.

In addition, experience of managing teams who are delivering exceptional customer experience through virtual channels would be highly advantageous.

As this role is heavily operational, their ideal candidate should also have management experience in a progressive operational leadership capacity, including experience with annualised hours contracts, flexible workforces, customer service delivery and in managing multi-faceted, vibrant and dynamic teams and individuals.

Candidates must also have a true and authentic passion for the Edinburgh Gin brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

Excellent salary indicative of the calibre of candidate they seek with significant and generous company benefits.

Eden Scott is working exclusively with Ian Macleod Distillers Ltd so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please call Sally on 07776 662506.

Closing date for applications 12.00noon Friday 1st July.

First stage interviews 27th June.

Are you a General Manager with proven ability and success in a multi-faceted environment? Do you love the heritage sector and the idea of working in a unique, exciting, fast paced, forward thinking organisation? Are you seeking the challenge of helping to deliver a new first-class visitor attraction?

In the heart of Scotland, Culture Perth and Kinross is working with Perth and Kinross Council to deliver a major new museum telling the story of the region and Scotland’s ancient roots. At the heart of this will be the iconic Stone of Destiny, also known as the Stone of Scone. Seeking to attract more than 160,000 visitors a year, this new museum in the heart of the city of Perth will transform the local cultural offer and become a must-see destination for local visitors and tourists alike.

We are seeking a dynamic and results driven individual to play a leading role in the development and delivery of the visitor experience.

As General Manager you will lead from the front, building and engaging with your team, visitors and tourists, ensuring exceptional customer service and the delivery of a truly unique experience for everyone. You will do everything you can to make people want to come back again and again! You will be based in a beautiful part of the country with stunning surroundings and some of the most important aspects of Scottish history in your sight. This is an exciting and challenging opportunity for an experienced General Manager to play a key role in the development of a brand-new visitor attraction.

The ideal General Manager will have managed a high footfall venue with multiple offerings, including Food & Beverage, Retail and Events. You will need a commercial and creative mind with the ability to analyse the business and implement new ideas to ensure successful delivery of identified outcomes.

Delivery of key targets is of vital importance; therefore you must also be analytical and detailed in your approach, but also be able to adapt your way of working to be the best, most efficient and dynamic manager you can be.

The job will stretch, and challenge and you must be prepared to think on your feet and lead your team by example. In return we offer an inclusive, inspiring and flexible working environment; support to grow and develop and a vibrant and ambitious city to work in.

Based at Camera Obscura and World of Illusions, Edinburgh, the Assistant Technical Manager role is an exciting new role providing support both to the Technical Manager and the rest of the team.

Key Responsibilities
• Exhibit operation maintenance and upkeep
• Daily reactive maintenance of all areas of the attraction, premises and PPE
• Planned preventative maintenance of all areas of the attraction
• Liaising with colleagues, suppliers and contractors
• Improvement of our systems
• Deputising for the Technical Manager as required

Please visit the website for full role and person specification details. CV and covering letters should be sent to Ross Boon, Technical Manager ross@camera-obscura.co.uk

Eden Scott is delighted to be working with the National Trust for Scotland (NTS) who have a new vacancy across the beautiful and outstanding area of the Highlands and Islands of Scotland.

The structure of the Highlands and Islands region includes 26 properties including 11 islands and a mix of natural and built heritage key mainland properties.

This NTS area covers 35,000 ha of land, including key countryside properties of Ben Lawers, Glencoe, Kintail and West Affric, Balmacara and Torridon, five National Nature Reserves, 5192 archaeological sites and 45 ancient monuments, as well as protected seabird habitats.

My client is seeking to appoint an Operations Manager – Culloden Cluster.

This is a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

The post will be based at Balnain House, Inverness with line management responsibility for Abertarff House in Inverness, Culloden Battlefield and Hugh Miller’s Birthplace and Museum situated on the Black Isle and reports to the General Manager for the Highlands & Islands region.

Key responsibilities cover the following areas:

Enterprise and trading – Building back to post-COVID, the Operations Manager is the business leader for the property, working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.
People Management – Coaches and mentors property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities, and objectives.
Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).
Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.
Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and control.  Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). Ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies, and procedures.
Health, Safety, and the Environment – Undertakes responsibility under the Health and Safety.

Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.
Staff and Volunteer Leadership – Leading, inspiring, and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.
Stakeholder Management – Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.

Key skills and experience required:

Extensive experience in managing a large-scale heritage/hospitality operation.
Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
Responsibility for operating revenue budgets for all three properties with a total transactional value of c. £6.6m per annum.
Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
Effective complex and high-profile stakeholder management experience, notable examples: media, local government.
Line management experience of staff groups, including supervisory staff.
Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
Heritage sector experience highly desirable.
 
This role oversees some of the most iconic places in Scotland and so a full, clean driving license for driving in the UK essential.

Excellent competitive salary dependent on experience circa £43,050 to £47,667 with significant company benefits.

Eden Scott are dealing exclusively with this client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 12.00 noon on Friday 3rd June 2022.

 

Eden Scott is delighted to be working with the National Trust for Scotland (NTS) who have a new vacancy across the beautiful and outstanding area of the Highlands and Islands of Scotland.

The structure of the Highlands and Islands region includes 26 properties including 11 islands and a mix of natural and built heritage key mainland properties.

Mainland property-built heritage interests include Glencoe, Glenfinnan, Culloden Battlefield, Brodie Castle and Estate, Hugh Millers and Moirlanich and the Islands, namely Fair Isle, Unst and Yell, St Kilda UNESCO Dual World Heritage site, Iona, Staffa and Canna.  
 
This NTS area covers 35,000 ha of land, including key countryside properties of Ben Lawers, Glencoe, Kintail and West Affric, Balmacara and Torridon, five National Nature Reserves, 5192 archaeological sites and 45 ancient monuments, as well as protected seabird habitats.

My client is seeking to appoint a Business Manager – Highlands and Islands Region to work from Balnain House, Inverness with the opportunity for some hybrid working and reporting into the General Manager for the Region and supported by the Highlands and Islands Office Manager.

This is a visible and senior management role where the post holder is effectively a performance management (KPIs, revenues and costs), business planning, resource planning, business analysis, and compliance manager working on behalf of the General Manager and across Consultancy Services, Customer & Cause and Finance & Business Services.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, their efficiencies and revenue performance. It has specific responsibility, under the leadership of the General Manager, for the coordination, production and subsequent monitoring and assessment of business plans (Annual Operating Plans) and developing and producing management information. They will lead corporate governance, compliance and policy within the Region.

Key responsibilities cover the following areas:

Management of the regional office function at Balnain House
Trading performance and customer insight; business analysis
Employment and payroll management
Market analysis (competitive, trends)
Business development appraisals (product, events, capital projects)
Cost analysis and appraisals (operating costs, supply, project, resources)
Resource planning (technical services, contractors, internal resourcing)
Project planning and appraisals (conservation and commercial)
Process analysis and continuous improvement
Business planning (AOPs,)
Commissioning and appointments of contracted services
Management information and reporting within the Region/Group
Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory, and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role.

Key skills and experience required:

Applying candidates should have a CV that details: 

JOB PURPOSE

You will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall (Aberdeenshire South Cluster).

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Scope of role and responsibilities

The Business Manager is effectively a performance management (KPIs, revenues and costs), business planning, resource planning, business analysis, and compliance manager working on behalf of the General Manager and across Consultancy Services, Customer & Cause and Finance & Business Services.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, their efficiencies and revenue performance. It has specific responsibility, under the leadership of the General Manager, for the coordination, production and subsequent monitoring and assessment of business plans (Annual Operating Plans) and developing and producing management information. They will lead corporate governance, compliance and policy within the Region.

Their key responsibilities cover the following areas:
 Management of the regional office function at Balnain House
 Trading performance and customer insight; business analysis
 Employment and payroll management
 Market analysis (competitive, trends)
 Business development appraisals (product, events, capital projects)
 Cost analysis and appraisals (operating costs, supply, project, resources)
 Resource planning (technical services, contractors, internal resourcing)
 Project planning and appraisals (conservation and commercial)
 Process analysis and continuous improvement
 Business planning (AOPs,)
 Commissioning and appointments of contracted services
 Management information and reporting within the Region/Group

Scottish Canals are currently looking to recruit a highly motivated, self-starting Retail Supervisor to lead the retail, ticketing and customer enquiries areas at our award-winning visitor attraction, The Falkirk Wheel.

This is an exciting and varied role where no two days will be the same. The successful candidate will be responsible for demonstrating and setting 5-star standards within their team, with a focus on the visitor experience; ensuring staff are exceeding visitor expectations at every touchpoint. This will come naturally to the right candidate, a true people person, being able to quickly identify and manage our varied range of visitor profiles.

The Retail Supervisor will also be responsible for ensuring the retail area is always well stocked and in prime condition for our visitors. Supplier relationship management is also highly important in this role, so the ideal candidate should have experience in handling multiple suppliers or stakeholders across different categories.

There will also be a requirement for the successful candidate to work across our social media platforms and play their part in organising and hosting events held at The Wheel, so demonstrable experience of taking a keen interest in all areas of the business is essential.

The Retail Supervisor will be responsible for:
• Line management of the retail and Welcome Host teams
• Delighting every visitor on every visit
• Ensuring their teams are exhibiting 5-star behaviours at all times
• Working on electronic filing management systems
• Acting as Duty Manager regularly, responsible for daily operations at The Falkirk Wheel
• Creating engaging social media posts
• Developing processes and procedures to streamline stock checks, stock management and the visitor experience
• Daily finance management and banking admin
• Planning of events, with a focus on maximising revenue generation across departments
• Analysing stock levels and raising purchase orders to place orders
• Managing the retail budget to ensure targets are met on a daily and monthly basis, identifying opportunities to increase our offering and revenue
• Creating, updating and maintaining staff rotas
• Legal records maintenance
• Working with our Procurement team to ensure our offering is current, innovative and relevant and in line with relevant legislation

Skills/Experience Required
• The ability to identify and exceed customer needs and expectations
• Excellent line management skills
• Exceptional levels of communication, using varied media to convey messaging
• Management of social media channels
• Good working knowledge of the Microsoft Office suite and strong internet skills
• Strong line management skills
• Stakeholder management (internal and external)
• Brand standards management
• Budget management and forward planning experience (events)
• A track record of increasing customer satisfaction levels
• Performance management experience, with a focus on PDP development
• Experience of and/or an interest in retail operations and visual merchandising
• Marketing promotions
• Ability to remain calm and collected while having to manage conflicting priorities

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland’s largest membership organisation, they’re supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Operations)

This is a varied role with responsibility for; identifying and maximising income through effective policies, processes, on-line tools and data management; empowering and supporting the fundraising, and wider Trust team (especially at properties), to raise funds; ensuring compliant practice and training across fundraising and delivering strategic leadership of data and budget management in the Fundraising team.
 
Leadership of Fundraising Operations is critical to the success of the Fundraising team and the charity’s ability to generate philanthropic income. Overseeing data and empowering the team to get the most of existing tech systems and software, instigating and implementing key policies and processes, contributing to exemplary supporter care and ensure that their practice is compliant and meets regulations, ensuring the effectiveness and efficiency of the team’s administration and identifying trends in fundraising are some of the ways you will support the Fundraising Team to grow voluntary income.
 
Key responsibilities of the role:

Provide the Head of Fundraising and Fundraising Managers with the data and insight needed for strategic decision making throughout the year
Represent and advocate for fundraising and best practice across their charity and in relevant forums
Ensure effective and efficient administration practices to ensure great supporter care
Lead the forecasting process throughout the year, supporting the Head of Fundraising to identify risks and opportunities in the portfolio.
Support the Head of Fundraising in budget preparation and lead on budget reporting throughout year
Champion and ensure best practice monitoring and evaluation of fundraising performance, including working with teams to set, track and report on KPIs, and with Head of Fundraising on risk and audit responsibilities
Maintain a close working relationship with Finance, ensuring fundraisers have all the financial tools necessary to fundraise effectively
Stay up to date with fundraising legislation and regulation and ensure compliance across the department on data, finance, IT, procurement, risk control and best practice
Oversee the development of robust policies and procedures to ensure all necessary finance and legal controls are in place for delivering fundraising income
Ensure that income is designated and treated in accordance to restrictions, VAT, gift aid and commercial income rules
Proactively design, deliver and improve fundraising operations through collaboration and effective information management, in order to address business need
Ensure all process, compliance and stewardship considerations are identified at the start of any new activity
Manage third party suppliers including production, mail and response handling.
Ensure that Fundraising is effectively and correctly presented on the NTS website and across NTS channels, optimising journeys for supporters
Ensure fundraisers are upskilled on how to use key fundraising systems and tools
 
Key skills and experience required:

You will have experience of managing fundraising operations, data management, administration, reporting, compliance and financial processes for a busy team.
Experience of improving processes and reporting to contribute to more effective operational performance.
You will have experience of working with Microsoft Dynamics, or with supporter relationship database, within a fundraising or client focussed operation and a strong understanding of how to engage with colleagues in tech and digital services around user needs and business owner priorities.
A team player, you will have experience operating as a senior member of a team, shaping and delivering departmental strategy and supporting the Head of Fundraising and wider team.
Experience of advocating for philanthropy, working with teams from across an organisation to represent Fundraising and influence support and action from colleagues

This role offers an excellent competitive salary within a range of £35,023 to £38,738 with significant company benefits.
 
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email sally.rae@edenscott.com or call Sally on 07776 662506.
 
Closing date is noon on Tuesday 17th May 2022

 

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland’s largest membership organisation, they’re supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Individual Giving) to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in their care. This role can be home or hybrid based anywhere in Scotland.

Specific to this role, you will be responsible for Individual Giving, Community and Legacy Fundraising. This is a varied role with responsibility for; empowering their properties and supporter groups to raise funds; and delivering strategic leadership of mass market and legacy fundraising with potential and existing donors, regular givers and Lottery members.

Delivering strategic direction and management to ensure the delivery of Individual, Community and Legacy Giving, you will be responsible for growing +£5million income per year; ensuring vital funds for their charity’s work and increasing awareness of their charity.

You will work as a senior member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

Key responsibilities of the role:

Provide strategic direction, budget responsibility and management of Individual Giving, Community and Legacy income streams with experience in digital, telephone fundraising and offline channels (including direct mail) with proven experience in expanding and delivering donor acquisition and driving engagement measures to reduce attrition and maximise income.

You will lead a high performing team and will be responsible for an expenditure budget of circa£700K with income targets of +£5million per year

To increase income, you will lead the development and management of the Trust’s legacy, community and individual giving programmes and activities. This includes cash appeals, general donations, online donations, payroll giving, regular giving, products, in memoriam giving and legacies, and will have experience of managing charity lottery acquisition and retention programmes.

Manage and be responsible for the creative and copy for all Individual campaigns and work within house design team or external design agencies to realise campaigns. You will seek out innovative and agile approaches to working, adopting lean processes and using supporter data to drive performance and supporter experience.

Working with the Fundraising Operations Manager you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way

You will play a leading role in defining strategic retention plans with supporting budgets, which will deliver the best supporter experience, and which reflect their ambitious plans, maximising retention, consent capture, upgrade and reactivation rates across individual giving, legacy giving and community fundraising.

Lead the exploration, testing and development of new income streams and multi-channel approaches to increase fundraising, donations and supporter engagement, seeking alternative sustainable ways to generate committed income.

Key skills and experience required:

You will have experience of managing individual giving solicitation and cultivation, from direct mail and online mass-market appeals to fundraising product development and implementation, to community and legacy marketing and stewardship strategic programming.

You will have experience developing journeys and opportunities for existing and non-donors to support, ensuring alignment to a variety of audiences and motivations.

Experience of leading on oversight of campaigns working with Governance and external fundraising bodies to ensure the highest standards of compliance and quality controls are in place to protect their charity’s reputation.

Experience of leading and implementing strategic supporter retention plans to optimise engagement, reduce attrition and drive up LTV.
You will have experience in product development, implementation and growth ensuring opportunities to grow awareness of and engagement with their charity.

You will have experience of improving processes and reporting to contribute to more effective operational performance.

You will have experience and understanding of the potential of third-party agencies in their role of welcome, engagement and win-back strategies, building into plans and in managing third-party agencies, ensuring they meet contractual terms and reflect the values of their charity.

You will be an experienced advocate for philanthropy, working with teams from across your organisation to represent Fundraising and influence support and action from colleagues.

Strong working knowledge of fundraising regulation and standards, specifically in relation to public fundraising and of gambling commission legislation in relation to charity lotteries.

This role offers an excellent competitive salary within a range of £41,550 to £49,882 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date is noon on Tuesday 17th May 2022