Management

An enthusiastic and conscientious person with excellent customer service skills is required to join the team at Dunnottar Castle.

This is a full-time position, 5 days per week (Tuesday-Saturday), all year round. Hours of work do vary depending on season.

In addition to working in the Castle, this role will involve the management of seasonal staff and the online booking system for the Castle.

Applicants should have a good level of physical fitness, be able to drive, possess a pro-active nature and be able to work as part of a team as well as manage tasks under their own initiative.

To apply please forward a resume of your experience and any other relevant details to: –

Martin Gray, Castle Custodian, Dunnottar Castle
via email to martin@dunnottarcastle.co.uk

JOB PURPOSE

This job exists to:

Lead on policy, standards and guidance on environmental management to create the framework to enable the organisation to address its target of being carbon negative by 2031 and be transitioning to be more resilient to the impacts of climate change.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Lead on development of environmental management policy, standards, target setting and guidance.
2. Be responsible for reporting on environmental performance including ESOS and SECR and relevant internal performance reporting including key performance indicators and the annual report.
3. Be responsible for ensuring the organisation has sufficient systems in place to manage and report against environmental performance- notably carbon equivalent emissions, waste management, water and energy efficiency
4. Establish a new NTS forum for coordination of environmental management, performance monitoring and sharing best practice
5. Provide advice to property and national function staff on request and through production of briefings and contribution to project and strategy development
6. Act as the lead NTS contact for environmental management issues with external bodies including Scottish Government, SEPA and Scottish Environment LINK
7. Lead on relevant Scottish and UK Government consultations relating to environmental management issues
8. Line manage the Climate Change Officer and oversee development of the Trust’s climate change adaptation policies, plans and guidance.
9. Act as a key media spokesperson for NTS on environmental management issues contributing material to NTS communications
10. Contribute to the wider work of the department and the Trust as required

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Degree level or demonstrable equivalent experience in environmental management or sustainability

Desirable
 Post Graduate qualification in environmental management or related discipline

Experience

Essential
 Proven record of implementing step changes in environmental and sustainability performance, including evidence of leading a carbon reduction strategy through teamwork across a complex, dispersed organisation
 Project management experience
 Experience of procurement policy
 Good working knowledge of voluntary carbon schemes and markets
 Experience of internal and 3rd party auditing
 Ability to use soft skills to negotiate and encourage change
 Experience in working with legislative and enforcement agencies e.g. Scottish Environmental Protection Agency, local authorities, and national government bodies.
 Strong knowledge of ISO 14001
 Working with the media
 Working with Microsoft Office, particularly Outlook, Power Point, Teams, Word and Excel.

Desirable
 Experience of working for a charity
 Knowledge of the heritage sector – with a specialism in either natural environment or buildings

DIMENSIONS AND SCOPE OF JOB

Scale

This role is responsible for the development of the Trust’s new environmental management policies, national plans and systems as well as a new climate change adaptation plan. This is a national role.

People & Influencing

The role reports to the Head of Policy, Risk and Environment and has one line report – a new position of Climate Change Officer.
As a national management role the postholder will need to develop and maintain relationships across a large number of colleagues, at all levels and departments.
The role will require a good degree of external liaison with partner organisations, academic institutions and public bodies.

Eden Scott is delighted to be working with the National Museums Scotland whose mission is to preserve, interpret and make accessible for all, the past and present of Scotland, other nations and cultures, and the natural world.

An exciting opportunity has arisen to join the team in the role of General Manager, at their National Museum of Rural Life in East Kilbride. Their 120,000 visitors per annum explore life in the countryside at their five-star museum, farmhouse and historic working farm with retail and catering.

This role will manage the National Museum of Rural Life in line with the priorities of National Museums Scotland to deliver a modern, safe, attractive and dynamic visitor attraction.

Your day-to-day management of the museum will include accountability for their working farm. You will also co-ordinate cross-National Museums Scotland teams to organise a variety of public events and market the museum to their various audiences.

Going forward their strategic focus is to grow their annual visitor numbers whilst maintaining their high levels of visitor satisfaction and increasing their commercial income.

Key responsibilities of the role:
Be responsible for the day-to-day management of the museum, including provision of visitor services, to ensure a high standard of visitor experience, general administration, and oversight of safety and security
Be responsible for ensuring that all aspects of animal husbandry and the day-to-day workings of an operational farm comply to all relevant statutory requirements
Plan and manage the allocated budget, ensuring financial and other procedures are implemented and monitored in an efficient and effective
Coordinate and participate in cross National Museums Scotland teams to organise events, develop and plan displays, and market the museum, including supporting marketing and fundraising as appropriate
Manage and motivate a team of staff, to ensure they meet their full potential and that staff resources are used in an effective manner for the organisation
Develop and manage voluntary support in line with National Museums’ policies and procedures
Commit to good health & safety and access practice and ensure familiarity with National Museums’ health & safety and access policies, procedures and guidelines
Be responsible for the future coordination of the preparation, management and delivery of a Development Plan for the museum for the medium and long term, and for reporting progress
Key skills and experience required:
We are seeking a Visitor Attraction professional with strong proven leadership and people management skills and proven management experience in a customer-facing operation, where you have demonstrated strong leadership skills and commercial awareness. It is vital that you have demonstrable experience of managing projects and budgets as well as an extremely strong customer and safety focus in all that you do. The ability to work collaboratively with a range of cross-National Museums colleagues is important as is a proactive approach in managing others. While not essential, agricultural or livestock management experience would be of benefit.

Applying candidates need to have:
A knowledge and understanding of current developments in the Tourism industry
Significant proven experience in financial, operational and project management
An understanding of customer service in a public-facing organisation
Knowledge of health & safety, security and access issues
Able to manage resources, including the management of budgets and the deployment and performance management of staff
Driving licence

This role offers an excellent competitive salary range is £40,158 to £45,082 and significant company benefits including a Civil Service Pension Scheme – National Museums pays between 20 – 24.5% of an employee’s gross salary,
36.5 days annual leave, flexi-time and many more well-being benefits.

Eden Scott is dealing exclusively with the NMS on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online to sally.rae@edenscott.com.
A full role information pack and job description is available.

Eden Scott is delighted to be working with The South of Scotland Destination Alliance (SSDA) as it recruits its new Chief Executive.

Established in May 2020, SSDA is the industry-led Destination Management and Marketing Organisation for the South of Scotland, encompassing Dumfries and Galloway and the Scottish Borders. With a focus on place-making, people, digital capability and sustainability, the ambition of SSDA is to make the South of Scotland a top tourism destination, offer a world-class visitor experience, increase tourism spend in the region to £1bn by 2030 and create 6,500 new jobs.

SSDA is supported by South of Scotland Enterprise (SOSE), VisitScotland, Dumfries and Galloway Council and Scottish Borders Council.

An exciting opportunity has arisen to join the team as Chief Executive; this senior leadership post will deliver the organisation’s strategy to transform the South of Scotland into a year-round world-class destination while driving engagement with members to support them through product development and business growth.

This role is based in one of the most beautiful parts of Scotland, which offers a great quality of working life; working closely with the Board, in particular the Chair, the Chief Executive will give direction and leadership to the achievement of SSDA’s vision, objectives, values and strategies.

The CEO will have overall responsibility for:

Strategy and Planning:
-Provide leadership to the organisation through the further development and implementation of the Strategic Business Plan, guiding the direction of the SSDA and helping inform wider tourism activity in the region.
-Drive forward the organisation’s membership strategy ensuring growth and region-wide engagement.
-Build effective relationships and valuable working collaborations with partners, funders and other stakeholders to ensure consistency and strength in the region’s tourism activity.
-Demonstrate passion and commitment for delivering with a difference and transforming the tourism sector in the South of Scotland.
-Oversee the day-to-day operations of the organisation and report progress at each Board meeting against key objectives and targets.

Team:
Lead, inspire and engage the SSDA Team.
Set clear goals and objectives for the Team that are aligned to the delivery of the Strategic Business Plan.
Drive and implement strategies to develop, train, maintain and motivate a diverse engaged Team.
Build a strong and collaborative working relationship with the Chair and Board.
Work with the Board to ensure SSDA values and mission are evident throughout the organisation’s work.

Destination Development and Marketing:
-Lead and implement exciting and pioneering place-making marketing campaigns and partnerships that will establish the ‘Scotland Starts Here’ destination brand across the UK and international markets, creating a compelling offer to attract visitors to the South of Scotland.
-Work with members and partners to develop and promote a range and variety of outstanding visitor experiences that capture the attention and imagination of consumers to entice them to visit the South of Scotland.
-Be the voice of the tourism and hospitality industry in the South of Scotland, representing and promoting SSDA and the region at national, local, and worldwide levels.
-Ensure marketing activity from the team and third-party agencies, deliver against relevant goals and objectives.
-Maintain awareness of the competitive market landscape and industry developments.

Finance and Governance:
-Secure long-term financial sustainability at the end of the current funding model through the development of the organisation’s commercial strategy and additional revenue drivers.
-Set long-term and annual financial budget plans, displaying strong governance and fiscal control of all funding and income.
-Work closely with funders to agree annual priorities within the funding agreements and provide activity reports as required.
-Ensure transparent and structured financial information is presented at every Board meeting.

Performance:
-Evaluate SSDA performance monthly, quarterly, and yearly, aligned against the strategic goals and objectives.
-Deliver against key financial and KPI targets.
-Undertake regular performance reviews with the Team, aligning goals and objectives to deliver the overall Strategic Plan.

Key skills and experience required:
-We are seeking a dynamic, committed and resilient individual to drive and lead the organisation; someone who is passionate about SSDA’s mission and the South of Scotland.
-You will bring a track record of business growth and demonstrate strong commercial acumen and entrepreneurial aspiration.
-We are looking for someone who is bold, determined and people-centric, with the motivation to challenge the norm and a desire to do things differently
-You will have a track record of motivating and developing those around you and, with a genuine passion for what you do.
-You may have a background in hospitality, events, travel or similar but what is more important is your desire to make a difference, your political nous and ability to build credibility and belief in the South of Scotland.

This role offers an excellent competitive salary of £70,000, plus an annual bonus based on successful achievement of KPIs of £30,000. Pension and 35 days holiday.

The post holder will undertake significant travel around the region, and the Chief Executive will be expected to live within a daily commuting distance from the area covered by the SSDA (ideally no more than a 90-minute commute from offices located in: Dumfries, Selkirk or Stranraer).

Eden Scott is dealing exclusively with SSDA on this vacancy, so to be considered for this exciting opportunity, please submit your CV online or to sally.rae@edenscott.com. For an informal chat or to receive the full role information pack and job description, please email or call Sally on 07776 662506.

You will manage the National Museum of Rural Life in line with the priorities of National Museums Scotland to deliver a modern, safe, attractive and dynamic visitor attraction.

Your day-to-day management of the museum will include accountability for our working farm. You will also co-ordinate cross-National Museums Scotland teams to organise a variety of public events and market the museum to our various audiences. Going forward our strategic focus is to grow our annual visitor numbers whilst maintaining our high levels of visitor satisfaction and increasing our commercial income.

Educated to degree level, or equivalent, you will have proven experience of managing a visitor attraction or a similar customer focused operation where you have demonstrated strong leadership skills and commercial awareness. It is vital that you have demonstrable experience of managing projects and budgets as well as an extremely strong customer and safety focus in all that you do. The ability to work collaboratively with a range of cross-National Museums colleagues is important as is a proactive approach in managing others. While not essential, agricultural or livestock management experience would be of benefit.

Ahoy there! Are you seeking a new plaice where you can have the chance to sea up close a piece of maritime history and join a dedicated team caring for one of Glasgow iconic visitor attractions? Why not read on, you cod join our crew and have a whale of time!

The Tall Ship Glenlee Built in 1896 is a former merchant sailing vessel and the last remaining 3 masted Clydebuilt ship still afloat in the UK.
The mission of the Clyde Maritime Trust is to care for the Glenlee and share the history of ships built on the Clyde for the benefit of all to enjoy and learn through its unique maritime heritage.

We seek an experienced person who can lead the Visitor Experience Team to deliver an outstanding and engaging experience and work alongside our Learning and Access Manager to create a rewarding and welcoming culture. We offer our visitors many opportunities to engage with us through schools and youth groups, celebration events, concerts, storytelling and much more and you could be at the heart of it all.

You might be someone who has specific skills in relevant areas and looking to develop or you may be seeking an opportunity to lead a team and deliver on new and exciting ways to tell our story and promote our unique visitor attraction in an iconic Glasgow Attraction. Regardless you will be a key member of our management team helping shape the future of our organisation.

Key Tasks
• Daily presentation of the Ship for visitors in liaison with the Senior Management Team – e.g. Ship Manager, Learning and Access Manager
• Leadership, Recruitment, training and development of Visitor Experience Team
• Delivery of Visitor Experience– Visitor interaction, Café, Retail, Tours, Events and management of the team
• Health & Safety as appropriate for the working environment
• Product Development fit for a high-quality interactive visitor attraction
• Revenue Generation via commercial enterprise – retail, events, tours
• Budgeting & Forecasting, reporting on KPI’s, trends and analysis
• Supplier Liaison and quality monitoring
Essential Skills
• Suitable leadership management experience of a hospitality or visitor attraction business including: Retail, ticketing, tours, events.
• Good communication and presentation skills
• Knowledge of and experience MS Office packages
• Ability to work independently and show initiative
• Good time management and prioritisation skills
• Demonstrable analytical and numerical skills
• Ability to advise and collaborate with colleagues on financial management, budgeting and forecasting
• Problem-solving skills

We operate seasonally adjusted opening hours and the role will require some evening and weekend cover. Winter opening hours – 5 days – Wed through Sunday, Summer opening hours 7 days per week.

Line Management responsibility: Asst VE Manager, Events Co-ordinator, VE supervisor (1FT & 1 PT), various VE Operatives as required.

Interviews will take place week beginning 5th Sept 2022 and initial meetings can be either in person or via MS Teams/Zoom.

Please forward an up to date CV and a cover letter detailing how you match the criteria above and what you believe you could bring to the team.

Title – Facilities & Maintenance Manager (key focus
Mechanical & Electrical systems)

Location – Dynamic Earth – Edinburgh

Role Type – Full-time, permanent

Reporting to- Director Team (structure under review)

Salary – circa – £35,000 (dependant on experience and
qualifications)

Days – Mon – Fri (with occasional evening / weekend
working)

Hours – Core hours: 09:00 – 17:30 (flexible working patterns
will be required to meet the
needs of the business)

Role Description
The purpose of the role is to lead the facilities & maintenance department to ensure the provision of customer focused Centre operations, plant and equipment maintenance, repair and new works service. On a day to day basis, this will involve ensuring that Centre’s Building Management systems are operating efficiently and effectively and providing a five star environment for staff and customers. The role will include the management and planning of new works, life cycle and responsive maintenance in line with the Centre’s needs. As well as these main duties, you will directly provide five day planned and reactive electrical and mechanical maintenance within the buildings and grounds of Dynamic Earth.

You will manage and develop a small team of skilled and semi-skilled maintenance staff. This team is responsible for the delivery of day-to-day maintenance services for the buildings and plant & equipment at Dynamic Earth. You will also be responsible for arranging and managing a selection of support contractors to ensure that the best services standards and value for money is achieved.

The role is varied and will include the management of existing systems, new works, small repairs, planned and statutory services including but not limited to water hygiene, emergency lighting and fire detection system maintenance, PAT testing, various statutory electrical testing and the control of contractors on site.

Key areas of responsibility will include:
• Customer (Internal and External) focused service delivery.
• Operation of Building Management & Control systems.
• Providing specialist electrical & mechanical knowledge, skills and support.
• Overseeing both planned and reactive maintenance within the
Centre.
• Leading and developing a small team.
• Basic financial management and able to work to agreed
departmental budgets.
• Complying with the company’s Health and Safety Policies and
working to Health & Safety guidelines.
• Arranging, overseeing and sign-off of third party contractor works.

The ideal candidate will:
• Be customer focused and have a focus for delivering a fast and
efficient service.
• Have can-do, hands on pro-active approach to their work, and be
able to work under their own initiative.
• Have extensive building control systems and general building
management experience.
• Developed and operated in-house maintenance programmes with
third party contractor support.
• Be an Approved Electrician qualified to C&G 17th or 18th Edition
level or a Mechanical & Electrical engineer qualified to HND
standard or above.
• Have a significant number of years of electrical and mechanical
experience.
• Be experienced in leading and developing a multi skills
maintenance team.
• Have the ability to accurately diagnose electrical and mechanical
faults and offer and deliver well developed solutions and repairs.

Experience Required
• A significant number of years of hands on mechanical and
electrical maintenance experience (essential)
• Trained to 17th or 18th Edition Electrical Installation level or
Mechanical & Electrical engineer qualified to HND standard or
above.
• Experience of working with 415 volt electrical systems.
• Experience of managing a small support team.
• Working knowledge of other trades.
• Experience of managing contractors.
• NEBOSH or similar qualification in Health & Safety management.
(preferable).
• A good working knowledge of heating and cooling and air
conditioning systems.

Facilities & Maintenance Manager (Mechanical & Electrical) – Detailed Job Description

Key Responsibilities
Lead, develop and direct a multi-skilled team of maintenance personnel and contractors to ensure the delivery of a customer focused pro-active maintenance and new works service to both external and internal customers.

Provide hands on first response and planned mechanical and electrical maintenance to the business to ensure that the building is maintained in a safe state and is presented to a high standard at all times.

Create, manage and implement an efficient and cost effective planned preventative maintenance programme for the building and its M&E plant and equipment including but not limited to heating and cooling systems, public lifts, service lifts and kitchen equipment.

Manage the Health and Safety within the department ensuring that all paperwork is maintained to a suitable standard and that all works are carried out in a safe manner.

Assist the Operations Manager with the implementing and auditing of the companies Health & Safety policies and procedures.

Using the company’s Work Requests System, prioritise work and arrange for it to be actioned whilst ensuring that good communications are maintained between the Facilities/Maintenance department and other internal departments.

Select contractors and suppliers and manage works to ensure that the company receives the best service and value for money at all times.

Pro-actively engage with internal colleagues to assess their needs, agree a service standard and deliver maintenance services to this agreed standard.
Provide management services, advice and oversight of new works and other major projects as required.

Actively identify and suggest improvements to reduce costs, improve the customer experience or the service delivery to other departments.
Other Responsibilities

Develop and support small maintenance team. Working with the HR Manager, identify suitable training and devise a skills improvement plan for the team with the aim of reducing our reliance on contractors to a minimum.

Manage the heating and cooling systems within the building to ensure that the building is kept within agreed temperature ranges at all times.

Working the Technical Manager co-ordinate and agree a programme of gallery maintenance, repairs and improvements throughout the year (and particularly during the winter trading pattern).

Carry out or arrange for daily, weekly and monthly inspections of the building to be carried out with the aim of pro-actively identifying and rectifying general repairs and maintenance.

Ensure that the company maintains a stock of commonly used materials to enable the prompt delivery of minor repairs and maintenance.

Record and report on the power usage / carbon monitoring within the organisation and identify areas for improvement.
Manage the maintenance and servicing of the company’s vehicles.

Please send your CV & a Cover Letter setting out why you think you are the best person for this job to, james.gray@dynamicearth.co.uk

JOB PURPOSE

The Visitor Service Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, retail, membership, collections conservation and curatorial. The Visitor Services Manager has first line responsibility for all retail sales, admissions income, NTS membership and visitor data at Culzean as well as the care for Culzean Castle and collections.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors through all responsible areas. The post holder will lead retail and membership teams to exceed sales budgets through exceptional customer service training, merchandising, upselling and experiences. This role will also lead a team looking after Castle and its collections, supporting the curator and conservator to ensure the highest standard of collections care is delivered and engage with our visitors through written and people led interpretation.

The Visitor Services Manager will ensure that all managed departments are safe, secure, clean and comfortable environments in which staff, students, and volunteers can effectively work, and visitors can enjoy. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

As a key member of the wider management team at Culzean the role will work with the team to deliver an overall visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail and Membership

• You will be responsible for setting and achieving stretching budgets for retail and membership.
• You will effectively plan and grow income and profitability as well utilising NTS tools to control costs.
• You will develop business plans for retail, membership and castle/collections, ensuring teams have exceptional product knowledge and the skills to deliver amazing days out.
• You will monitor results regularly and take necessary action to achieve budgets, working with central support teams when required.
• You will create a great environment for your team of staff and volunteers to work.
• You will develop and coach teams, driving strong performance through setting clear objectives.
• You will lead a culture of amazing service and will monitor through regular reviews.
• You will maintain the highest level of visual merchandising.
• You will lead and advocate for a culture of amazing customer service and experiences.
Castle and Collections

• You will lead and participate in the preventative conservation of the collection at Culzean.
• You will be responsible for managing the routine and deep-cleaning programmes, including monitoring environmental controls, monitoring and maintaining deterioration of the collections and supporting the conservator.
• You will lead conservation projects within the Castle, ensuring all teams working within the castle are mitigating against damage.
• You will work with the curator to tell the stories of the house and Culzean in new and exciting ways.
• You will ensure we are telling the stories of Culzean in exciting and vibrant ways
• You will lead a programme of stories and events within the Castle in collaboration with the Operations Manager.
• You will act as liaison for collections care with the Wedding and hospitality team to ensure the highest level of collections care.
• You will lead a team to support the overall experience plan for Culzean Castle and Country Park.

Visitor Services Manager
Job purpose: Ensure the highest quality of visitor experience by managing the smooth running of day to day operations in Rosslyn Chapel and Visitor Centre to agreed standards

Line management: Guides; shop/admissions staff; security officers

Main Duties
Staff
1. Plan, organise and communicate staff working patterns by managing the rota for Guides and Admissions/ Shop staff (postholder may need to provide cover from time to time to fill gaps) and security team
2. Ensure good communications with staff to achieve a great working environment

Commercial
1. Ensure agreed shop product lines are in stock and manage ordering of products, their storage (both onsite and externally) and display
2. Manage website shop and orders
3. Manage annual stock take
4. As part of the Retail Steering Group, contribute to the development of new shop products
5. Act as main link with EPOS Now (supplier of tills and EPOS system).
6. Manage programme of private visits to the Chapel and contribute to their development

Maintenance
1. Organise regular and ongoing maintenance required in Chapel and visitor centre
2. Be responsible for the Chapel van and its good running order
3. Manage relationship with external cleaning company and cleaners

Health and Safety
1. Contribute to the programme of risk assessments and actions to mitigate against risks
2. Manage site security arrangements

General
1. Respond to feedback from visitors as necessary
2. Contribute to development of events programme through the Events Steering Group
3. Deputise for the Director as required and undertake reasonable additional duties as requested by the Director
4. Provide information and reports as requested by the Finance Manager and Director to assist with the budget process and ongoing performance reporting.
5. Assist with general administration and smooth running of the office