Management

We are currently recruiting for a People Manager who will be responsible for the management and delivery of an effective people support service that aligns with DCA’s overall strategic aims and objectives.

The post holder will provide advice, guidance and support across the organisation in line with HR best practice to support managers and staff to develop their understanding and application of DCA’s people management policies and procedures. They will coordinate and support DCA recruitment campaigns; lead on the development and roll out of people policy and procedure and be the first point of contact for external people-related enquiries. In addition, the post holder will coordinate the monthly payroll and pension submission to our payroll provider.

We are committed to creating flexibility in the workplace, allowing staff to undertake a hybrid form of working, both at DCA and remotely.

We are looking for an experienced and talented customer focused manager to join us at our fantastic property, Haddo House.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region.

Spread over four floors, Haddo House boasts one of the most impressive interiors in the area, with an incredibly rich & fascinating history. The flexible interior space making it idea for weddings, corporate hospitality, and events.

The property also comprises of; a large multi-use courtyard which houses the retail and catering areas, one of the best gardens in Aberdeenshire, as well as two function / events and conference spaces and a large events lawn.

JOB PURPOSE

You will be responsible for delivering a memorable experience to all

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current, from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Haddo House is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Haddo House.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;
• The post holder will be designated for the property as the “responsible person” concerning issues around the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.

Department specific

• Managing visitor-related buildings and facilities (e.g. retail and admissions, building, plant sales area, rental accommodation).
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.
• Deliver an attractive and engaging programme of tailored events which drive footfall to the estate.
• Supporting the Visitor Services Manager (Catering) to ensure catering standards are maintained.

Structure
The structure of the NE region includes three clusters named Aberdeenshire North (Haddo, Fyvie, Pitmedden, Fraser), Aberdeenshire South (Crathes, Drum, Craigievar) and Angus (House of Dun, Barries Birthplace, Barry Mill).
The Visitor Services Manager for Haddo House reports directly to the Operations Manager (Aberdeenshire North).

Additional support is provided through the NE Regional office team which comprises of General Manager, Business Manager, Heritage Services and Garden and Design Landscape Manager.

Central support resource is also provided through Consultancy Services.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience;
• Management experience within a museum, visitor attraction or hospitality industry.
• Ability to work ‘hands-on’ – including in the retail, events and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
• Proven experience of team building within and between departments.
• Has a solution focused approach and is able to act independently.
• Excellent presentation skills.
• Experience in a retail and sales environments
• Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License.
• Experience of managing social media and delivering promotional activities.

Estates Business Support Manager

Estates & Projects Department

Full-time, Permanent

Salary £33,314 – £40,000 per annum (Band 5A)

Plus generous benefits package

Hybrid

THE ROLE

This is a pivotal role within the Estates team to implement and then be responsible for the day-to-day management of a new CAFM/IWFM system to modernise existing estates information and data management and implement new processes, methodologies and software systems to streamline working practices in the tracking, monitoring and reporting of all estates activities (e.g. planned maintenance, response maintenance, projects, and asset information management).

Reporting to the Head of Estates and Facilities Management, you will work closely with other members of the team and key stakeholders to firstly perform the role of Project Manager and Senior User for the phased mobilisation and implementation of our new CAFM System (Concerto) and then take the role of CAFM manager and data owner on an ongoing basis. This will involve the development of new business processes to streamline and digitalise activities, working with other stakeholders (operations, events, public programme planning, finance) to ensure integrated processes are agreed and rolled out for effective ways of working.

You will also be responsible for providing wider business support activities, including data management, and filing systems (Office 365), communications to stakeholders, planning and progress reporting, financial reporting, and procurement/contract support.

KEY RESPONSIBILITIES

CAFM Manager

Undertaking the duties of Project Manager/Senior User and then Data Owner, you will lead on the mobilisation and implementation of the new CAFM/IWMS software system, including new helpdesk, planned maintenance management, asset performance and capital/project planning modules to improve business processes and information/data management. Working closely with the system provider, this will include data gathering and cleansing for system population, standardisation of asset information, preparation of business process mapping, and development along with the delivery of guidance and training to stakeholders.

Overseeing and maintaining the operation of the CAFM/IWMS system and managing the data within the system, ensuring it is maintained and developed as part of a continuous improvement programme. Preparing and providing relevant reporting on compliance and performance, ensuring all necessary statutory records are retained. Liaising with contractors/suppliers to ensure information is kept up to date and to onboard new suppliers into the CAFM system and reporting mechanisms.

Overseeing the helpdesk, ensuring all tasks are allocated and works are being progressed appropriately, issuing work in progress reports as required to stakeholders and hastening completion updates.

Business Support

Working with key stakeholders to develop and agree appropriate service level agreements and engagement processes, ensuring guidance and communications to internal colleagues and contractors/service partners is developed and maintained current (e.g. intranet, helpdesk information, contractors’ guidance, work notification diaries, etc).

Reviewing and aligning information management and filing structures and systems (e.g. Office 365) to work with new CAFM system, digitalising records and ensuring information is appropriately archived and maintained.

Assisting with the analysis of data and the preparation of reports including compliance reporting, planning/scheduling, asset evaluation information, investment forecasting and progress reporting.

Overseeing and ensuring compliance with NGS Contractor Management Policy, making sure contractor information is recorded, reviewed, maintained, and audited.

Managing allocated Estates related expenditure such as non-domestic rates, rents, and service charges.

Working with Procurement Manager to improve and standardise contract and procurement administration activities.

Overseeing and maintaining admin support for Estates led programmed meetings, including project admin and support activities.

KNOWLEDGE, SKILLS, AND EXPERIENCE

The following range of knowledge skills and experience are required. Please ensure these are reflected in your application. Short listing for interview will be based on meeting these requirements.

Educated to degree level in a relevant subject or equivalent practical experience

Competency and experience in CAFM/IWFM software systems or similar and the development and implementation of new business processes in an FM environment.

Experience in the delivery of estates and facilities management services

Advanced IT skills including Microsoft Word, Excel, Office 365, and PowerPoint.

Excellent planning, project management and organisation skills

An active approach to problem solving,

A team player with good interpersonal skills.

Excellent communication skills and experience of managing change

ABOUT US

The National Galleries of Scotland (NGS) is home to one the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art, and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display, and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity, and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

NGS are working towards reducing our environmental impact and aim to have net-zero carbon emissions before 2045. Our response to the Climate Emergency and EDI is integral to our work and all our colleagues and departments play a part in achieving this. Our primary Climate Emergency focus areas are engaging our communities, improving our operations, and adapting to future climate changes.

SUMMARY TERMS AND CONDITIONS

Salary: £33,314 – £36,496 per annum

Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post and which are above minimum entry requirements.

Hours: 42 hours per week inclusive of a one-hour lunch break each day.

Location: The Gallery of Modern Art One, Belford Road, Edinburgh.  

The successful candidate will have the option of working flexibly; a mixture of onsite and home working. 

Annual Leave: 25 days per annum (this moves to 30 days after 5 years continual service) plus 11.5 public and privilege holidays per annum, pro-rata depending on hours

Pension: Civil Service pension provisions enables the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

Please note that the successful candidate will be subject to Basic Disclosure Scotland security clearance.

The closing date for completed applications is Tuesday, 25 October 2022

Eden Scott is delighted to be working in partnership with Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

They own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin and are a fourth-generation family owned and managed whisky and spirits business operating across the UK and internationally.

They are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of their portfolio. Crafting Spirits With Passion, is what they do best… not only are they producers of exquisite brands, but they are also distributors and suppliers in B2B and B2C channels. They are a brand led, successful family business with their spirits (people and brands), at their very core. Driven by passion, enthusiasm and solid business values, they are now expanding their B2C offering and continuing to invest in each of their brand homes (visitor centres) as their brands continue to evolve and grow.

Their visitor centres are currently in Glasgow (Glengoyne) and Edinburgh (Edinburgh Gin) and they have consistently been rated on Trip Advisor as part of Scotland’s top rated tourist attractions! Their teams already deliver some of the finest distillery tours and tastings in the country and provide truly engaging and world class visitor experiences.

They have a new distillery and visitor centre opening in Falkirk (Rosebank) and a brand new city centre Edinburgh Gin distillery and visitor centre coming soon.
An exciting opportunity has now arisen for a dynamic and experienced professional to join Ian Macleod Distillers as Brand Homes Manager at their Glengoyne Visitor Centre situated north of Glasgow.

Their Brand Home team are the public face of Glengoyne and Ian Macleod Distillers, bringing their world class processes and spirits to life, communicating the essence of the brand in a way that fundamentally delights consumers, inspiring long-term brand devotion.

As Brand Homes Manager, your role is to lead the operational team delivering exceptional visitor experience through tours, events, tastings and retail. Setting high standards of customer service and visitor experience to ensure that they deliver creative, inspiring, unique and wholly customer centric ‘on brand’ experiences to delight and excite consumers, doing so with profitability and commercial viability at the core.

Given the operational leadership nature of the role, the role will be based on site. This role will join the senior management team in Brand Homes and will report to their Group Brand Homes Operations Manager

Key responsibilities include:

Leadership & People Management
• Lead the distillery operations teams ensuring operational activity is delivered in line with BH best practice and aligned to IMD company culture, ethos and values, whilst carefully retaining the brand specific look and feel.
• Fully engaging the hearts and minds of staff members and visitors in the venue specific brand philosophies, whilst embedding IMD best practice
• One to one coaching and development of managers, upskilling team members in terms of best operational and management practices
• Lead and manage the team to drive operational, brand experience and customer satisfaction excellence.
• Identify ongoing staff training & development needs and work closely with the BH Operations Manager, outside agencies & the wider HR group to develop individual staff members and teams
• Ensure effective planning and deployment of staff resource across the site

Operational & Commercial Delivery
• Creating best practice mechanisms for communication within the site teams and the wider IMD team base
• Supporting and delivering site specific people engagement and development programmes, proactively managing and leading in all of these regards
• Growing and nurturing a culture of proactiveness; strategic problem solving; curiosity, prioritisation, and accountability across the team managers, ensuring they drive similar behaviours through their own teams.
• Championing a culture of continuous improvement
• Managing the budget for Glengoyne Brand Home, preparing reports and analysis for senior managers.
• Delivering operational and commercial KPIs for the sites. Including regular supporting, planning, tracking & reviewing of commercial outcomes and the day-to-day reporting of key activities
• Seek new commercial opportunities and ways to increase revenue and margins in commercial activities.
• Ensure managers deliver and comply with wider IMD Policies and administration requirements including Financial, HR, IT, Health and Safety and Data Protection requirements.
• Ensure on site compliance with legislation such as Alcohol Licencing.

Site Management and coordination
• Responsible for smooth delivery of Brand Home activities at Glengoyne Distillery; planning and coordinating delivery between departments.
• Maintaining strong links with the Production team to coordinate on site activities and ensure smooth relationships between departments.
• Maintaining procedures, risk assessments and IMD guidance, with input from Production and other IMD colleagues as required and ensuring this is followed by the Brand homes team.
• Ensuring the sites are maintained and presented to the highest standards liaising with production colleagues as required on site wide facilities and maintenance.
• Ensuring Brand Homes buildings are safe and secure and emergency procedures and call out lists are in place.

Internal and External Customer Engagement
• Support the Sales and Marketing team to build and maintain strong relationships with IMD Customers.
• Work with the wider Brand Homes and Brand team to develop new visitor offers seeking new and exciting ways to exceed customer expectations and needs while promoting the Glengoyne Brand.
• Work with Sales and Marketing, Brand Managers and IMD Ambassadorial team to ensure exceptional Visitor Experiences and engagement with key customers including VIP and Trade.
• Monitor and share visitor feedback and insights with team to ensure continuous high standards of visitor activity.

Key skills required:
• We are looking for an inspirational and progressive people leader, and someone who has significant experience of effectively leading the operational management of a significant visitor / tourist experience and attraction.
• Experience leading teams delivering exceptional customer service in a 5* luxury tourism, retail or hospitality environment.
• Deep and Influential understanding of the customer journey and design and delivery of high end visitor experiences
• Strong Leadership ability and able to demonstrate effective coaching and mentoring

Excellent salary indicative of the calibre of candidate they seek with significant and generous company benefits.
Eden Scott is working exclusively with Ian Macleod Distillers Ltd so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please call Sally on 07776 662506.

Closing date for applications 12.00noon Tuesday 8th November 2022.

This is an exciting opportunity for an experienced project or programme manager to play a key role in delivering this ambitious national programme. As the Partnerships & Programme Manager, ARTIST ROOMS you will be part of a creative project team working for Tate and National Galleries of Scotland (NGS). ARTIST ROOMS aims to widen access and engagement for audiences with international modern and contemporary art through a programme of exhibitions developed with museums and galleries across the UK. In this role you will manage the ARTIST ROOMS national programme and play a key role in developing the network of national partners by building new relationships and collaborative partnerships. You will oversee day-to-day operational management of the programme focussing on project planning and delivery, working across all relevant internal departments at Tate and NGS to support smooth running and involvement of the teams across sites.

A skilled project manager and confident negotiator, your knowledge of the UK arts sector and experience of working with a museum or gallery collection will make you an ideal candidate. An excellent communicator, with proven experience of leading, motivating and influencing teams, you’ll enjoy collaboration and be adept at building relationships. A natural problem solver, you can find creative solutions and flexible ways of working to realise ambitious projects. You have demonstrable organisation, planning, scheduling and administrative skills, with the ability to prioritise and coordinate multiple activities to meet deadlines. Above everything, you’ll be excited by the challenges and opportunities the role offers, and the part you can play in bringing this unique programme to audiences.

Successful candidates will have access to a range of benefits, including 25 days annual leave entitlement, rising to 27 days pro rata after 3 years of service; an extra day off for your birthday each year; a cycle to work scheme; opportunities for blended and flexible working; free access to Tate exhibitions and other museums and galleries; Life Assurance; and a ‘Defined Contribution’ pension scheme with generous employer contributions. Successful candidates who are already members of the Civil Service Pension Scheme or have recently left the scheme may be eligible to remain as members of this scheme instead.

COLLECTIONS REGISTRAR
Full-time, Fixed Term (2 years)
Salary £29,816 – £32,645 per annum (Band 5)
Hybrid

THE ROLE
Reporting to the Head of Collections Management, this role leads on delivery of certain collections management procedures and processes, i.e. audit, location control, collection review and disposal, and provision of key stakeholder support to collection cataloguing programmes and management/development of data standards and terminology, all of which evidence compliancy, and attainment of organisational KPIs.

Responsibilities
• Developing and managing delivery of NGS Collection Audit programme, including identifying and resolving audit anomalies and issues, creation, and production of reports.
• Managing delivery of Collections Review programme.
• Managing delivery of Collections Disposal programme.
• Advising on, and facilitating/supporting delivery of, collection numbering methodologies and systems
• Supporting/facilitating collection cataloguing programmes including agreeing cataloguing approaches and processes, development and monitoring of collection data standards and terminology, and quality control methodologies.
• Identifying and resolving collection cataloguing issues.
• Supporting Due Diligence programme through management of data capture and developing outputs/reports
• Providing solutions and methodologies for NGS and external collection surveys.
• Leading cross dept working groups to facilitate/support delivery of collections management procedures/projects
• Contribute to cross dept working groups in which collections management systems/procedures support project delivery
• Creating collection records management solutions
• Produce reports about Collections Management activities, using the Collections Management System and/ or data visualisation tools.
• Development, production, and maintenance of collections management procedural documents.
• Provide support and training for users in collection management systems and procedures.

KNOWLEDGE, SKILLS, AND EXPERIENCE

The following range of knowledge skills and experience are required. Please ensure these are reflected in your application. Short listing for interview will be based on meeting these requirements.

• Excellent written and verbal communication skills
• Experience of using a multi relational collections management system
• Knowledge of and experience in applying industry collections management data standards and terminology
• Knowledge of and experience in applying principles and best practise in heritage collections management
• Ability to define and implement guidance and training on procedures and standards
• Ability to think creatively and develop innovative solutions whilst working within best practise principles and legislative frameworks
• Excellent team-working skills, including the ability to work with teams inside and outside the department
• Negotiating and influencing skills
• Ability to work well under pressure and to tight deadlines
• Ability to work accurately with attention to detail and accuracy

ABOUT US

The National Galleries of Scotland (NGS) is home to one the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art, and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display, and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity, and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

NGS are working towards reducing our environmental impact and aim to have net-zero carbon emissions before 2045. Our response to the Climate Emergency and EDI is integral to our work and all our colleagues and departments play a part in achieving this. Our primary Climate Emergency focus areas are engaging our communities, improving our operations, and adapting to future climate changes.

 
SUMMARY TERMS AND CONDITIONS

Salary: £29,816 – £32,645 per annum (2021-22 pay structure)

Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post, and which are above minimum entry requirements.

Hours: Full time 42 hours per week (inclusive of 1 hour paid meal break each day)

Location: The Gallery of Modern Art One, Belford Road, Edinburgh.
The successful candidate will have the option of working flexibly, a mixture of onsite and home working.

Annual Leave: 25 days per annum (this moves to 30 days after 5 years continual service) plus 11.5 public and privilege holidays per annum.

Pension: Civil Service pension provisions enables the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

Please note the closing date for applications is Sunday, 23 October 2022

Please note that the successful candidate will be subject to Basic Disclosure Scotland security clearance.

National Galleries of Scotland is a charity registered in Scotland (No. SC003728)

JOB PURPOSE

The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:
 regional properties;
 special & priority projects;
 the conservation of the properties and contents;
 promotion of heritage related to the properties;
 visitor enjoyment;
 financial sustainability; and
 staff and volunteers.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Operations Manager will be based at one of the Fife properties, reporting to the Regional Director for the Edinburgh & East Region of the Trust’s Built Heritage properties. The role is the operational lead and accountable manager for the leadership of the cluster of properties, working collaboratively with the property teams in support of development and strategic direction.

The post holder will be responsible for effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.

Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.

It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property Teams and Business Manager for the Region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable operational budget and plans that underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

Inputting and overseeing the operational development of the property cluster namely Falkland Palace, Kellie Castle, Hill of Tarvit, Balmerino Abbey and Sailors Walk. The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

The Operations Manager will also manage the non-visited properties allocated to the cluster.

A key feature of the role will also be assisting the Regional Director with the management of the local Members Centre relationship.

The Operations Manager will also be heavily involved in the planning, co-ordination and opening of any new projects, working closely with the Regional Director, Falkland Project Director, advisory panels and regional team.

The Operations Manager’s responsibilities include:
 financial management for the cluster – hold detailed and up to date awareness of off the property positions in partnership with the Business Manager;
 develop effective operational plans;
 leading the provision of excellent internal and external customer service and visitor experience;
 actively lead and promote a safe working environment, where the health, safety and wellbeing of visitors, staff, volunteers and contractors come first. Working with the regional management team to ensure compliance across all relevant areas;
 develop and maintain a detailed understanding of the conservation principles and how they underpin our work. Building a strong working knowledge of the significance, character and profile of each property;
 fostering positive and productive relationships with internal and external stakeholders;
 understanding and cascading the Trust’s strategic objectives and values into local plans and objectives;

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

 No formal required but experience in similar industry essential.
 A full, clean driving licence for driving in the UK is essential.

Experience

 Extensive experience in large-scale visitor attractions and events.
 Direct experience of property / multi-site operational supervisor or management where customer services and trading are primary features (e.g. retailing, hospitality, foods, theatre, events, leisure).
 Team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
 Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management, events programmes.
 Effective stakeholder management experience, notable examples: media, funding sources, local government.
 Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
 Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives.
 Heritage, theatre, events sector experience highly desirable.

Behaviors and Values

 Creates a positive and innovative atmosphere which encourages people to commit themselves to the task in hand and where necessary, go beyond the call of duty in order to achieve key objectives.
 Smooths relationships when difficult circumstances prevail and develops a culture of trust.
 Generally, motivates people to give their best results, praising them when things go well and appraising them of improvements which can and should be made.
 Takes decisions as appropriate whilst at the same time ensuring others do likewise.
 Continually seeks out opportunity, practicing and encouraging a culture of excellence.
 Seeks ways of perfecting things, raising standards, reducing errors and overcoming omissions.
 Provides the best solutions in terms of quality and cost.
 Brings a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.

DIMENSIONS AND SCOPE OF JOB

Scale
 Operational responsibility for managing five sites and a residential tenancy in Fife: Falkland Palace, Kellie Castle, Hill of Tarvit, Balmerino Abbey; Sailors Walk and St Andrews student accommodation.

People Management
 Directly line managing five members of staff; wider cluster team of around 40 members of staff and over 250 volunteers.
 Leads multi-disciplinary teams including visitor services, collections care, retail, catering events and gardening.
 Works closely with regionally based specialists such as conservators and buildings surveyors.
 Play an active part in the on-going development of conservation management plans, working cross-functionally with regional management colleagues and with consultancy services specialists, either: those assigned to their region and including curatorial, conservation and estates management staff, or; nationally based technical and functional services and including for example, archaeology and nature conservation.
 The Operations Manager leads and inspires the wider team, including property staff and volunteers through on-going activity as well as when the management of change is required.

Property Management
 Operations Manager supported by the Visitor Services Manager or Visitor Services Supervisor takes the leading role in the delivery of property performance. Under the guidance and supervision of the Regional Director, the Operations Manager is central to ensuring focus on delivering against property plans and objectives and will assume responsibility for effective direct leadership where required or cross-functional management.
 Acts as a two-way conduit and facilitator between properties and Trust central services and specialists, to ensure necessary progress in relation to property plans (and other plans as appropriate), projects and overall alignment of work and activity in line with Trust standards and requirement.
 Supports property staff in maintaining positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders. S/he supports the teams to seek out new productive relations, whether locally or more widely for the benefit of the property. S/he acts as an external networker and advocate for the property, with membership of appropriate external bodies in the property’s geographical area, or through the regional management team.
 Responsible for the process of business and operational planning for their properties.

Financial Management
 The Operations Manager is the business leader for the properties and working with the support of the Visitor Services Manager, Property Teams and Commercial Enterprises team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.

Health, Safety and the Environment
 The Operations Manager undertakes duties under the Health and Safety Policy, Safe Systems of Work and compliance including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety/ compliance advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.

Strategic Development of the NTS
The Operations Manager leads, champions and supports the strategic development of the Region, through participation in national initiatives, projects and working group activity as required and appropriate.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role may involve regulated work with children and/or vulnerable adults.

DIRECTOR OF AUDIENCE
Location: Edinburgh
Full time, Permanent
£70,000 – £85,000 per annum
Hybrid

Introduction 

At the National Galleries of Scotland, we strive to make art work for everyone. We are home to the nation’s extraordinary, world-renowned collection of Scottish and international art. We welcome visitors online and in person to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art and the Scottish National Portrait Gallery. We reach out into communities to explore art and discover what it can mean to us all. Our vision? To deliver Art for Scotland: Inspiration for the World.

We are one of Scotland’s leading cultural institutions, with a high profile and partnerships nationally and internationally. We are on a mission to broaden our impact, to discover and share the countless stories the nation’s collection has to offer and to explore our audience’s views and meet their needs. We aim to play our part in tackling the Climate Emergency and to be inclusive and open in all we do.

Your Role

As part of our Leadership Team, reporting to the Director-General, you will lead the strategic development of our relationship with all our audiences, physical and digital. You will be the driving force behind maintaining and strengthening our audience engagement on-site and on-line, ensuring that we share the nation’s collection as widely as possible. 

A key part of this role will be ensuring that NGS maximises opportunities for generating revenue from its commercial activities within the context of a mission-led and publicly funded cultural institution. This role will deliver a creative and ambitious commercially driven strategy across audience insight, marketing, and communications, digital, CRM and our Trading Company, to drive revenue, increase research and enhance our work.

You will work collaboratively with colleagues to ensure we have an integrated strategy for audience engagement that is understood and actioned by all of us across the organisation. Drawing on robust evidence, you will devise and deliver an approach that focuses on our key audiences and provides them with an unforgettable visitor experience. By doing all this, you will help us position our brand and grow our profile to make our vision a reality.

This is an exciting time to join and make a significant impact through your contribution and we hope this opportunity catches your attention! If so, we would be delighted to hear from you. For more information please visit https://www.nationalgalleries.org/jobs

DCA is a highly successful, internationally renowned centre for contemporary art that enables audiences, artists and participants to see, experience and create through our four programme areas: Exhibitions, Cinema, Print and Learning.

We are currently recruiting for a People Manager who will be responsible for the management and delivery of an effective people support service that aligns with DCA’s overall strategic aims and objectives.

The post holder will provide advice, guidance and support across the organisation in line with HR best practice to support managers and staff to develop their understanding and application of DCA’s people management policies and procedures. They will coordinate and support DCA recruitment campaigns; lead on the development and roll out of people policy and procedure and be the first point of contact for external people-related enquiries. In addition, the post holder will coordinate the monthly payroll and pension submission to our payroll provider.

We are committed to creating flexibility in the workplace, allowing staff to undertake a hybrid form of working, both at DCA and remotely.

Argyll Estates is looking to recruit a Visitor Experience Manager for Inveraray Castle.

The role of the Visitor Experience Manager at Argyll Estates is a permanent contract to oversee the smooth operation of all regular visitor activities at Inveraray Castle. The Castle is the home of the Campbell Family, Dukes of Argyll, as well as a successful major visitor attraction.

The overall Argyll Estates business ranges across several business streams and reaches across the county. The Castle sits as an important element of the overall business. The Visitor Experience Manager will be based at Inveraray, and the role will require travel and engagements elsewhere.

The Visitor Experience Manager will have excellent people and communication skills. Friendly with a genuine desire to help and please others. You will have the ability to plan, think clearly and make decisions. You will act professionally and have a calm rational approach to hectic situations. A ‘can do’ mentality combined with energy and patience are as essential as management and financial skills. A core responsibility is managing the Castle staff on a day-to-day basis to ensure all parties working there on any given day are working efficiently to a plan. Providing a high-quality visitor experience is essential.

Accommodation can be provided.

A full job description will be provided on request.

For more information and to apply: email support@inveraray-castle.com and include your CV and cover letter.

To manage the Visitor Experience team at the National Museum of Flight to ensure the delivery of an excellent visitor experience with consistently high standards of service that also compliments and supports the broad range of learning activity and events undertaken throughout the Museum.

Key Responsibilities:

• To manage and motivate the Visitor Experience team at the National Museum of Flight to deliver an excellent visitor experience which is welcoming and enables them to get the most out of their visit.

• To be responsible for the effective training and development of the Visitor Experience team, allowing high standards to be maintained in all aspects of their work.

• To ensure effective communication and engagement with Visitor Experience staff, involving them where appropriate in pursuit of improving the visitor experience.

• To take responsibility during incidents and emergency situations, liaising with appropriate stakeholders, to ensure the health, safety and access/exit of visitors and staff and the safeguarding of the collections.

• To ensure the continued development and improvement of the Visitor Experience function and that visitor or staff feedback is responded to appropriately, liaising effectively with other Departments across the Museum and NMSE as necessary.

• To maintain a regular and prominent ‘on the floor’ presence on a daily basis, anticipating the needs of visitors and the Visitor Experience team as appropriate.

• To be responsible for developing and managing the Visitor Experience rosters, ensuring that there is flexibility in the use of staff on a daily basis.

• To manage the daily operation of the ticketing, cash and data collection process.

• To support the organisation of, and act as Duty Manager for, receptions, events and programmes.

• To manage and Chair team meetings, internal Departmental meetings and external partners meetings on a regular schedule to ensure effective communication channels are open and available to your team.

• To manage the delegated Visitor Experience operational and resource budgets on a day to day basis.

• To be responsible for the Recruitment and Selection and Induction of direct reports.

• To act as Project Manager to assist the Project Director in the planning and delivery of large events at the National Museum of Flight.

• To ensure defects are reported, managed and resolved in a timely manner.

• To be committed to good health and safety and access practice and ensure familiarity with National Museums Health and Safety policies, procedures and guidelines.

• To carry out any other reasonable duties as indicated by the needs of the visitor or as directed by the General Manager or Head of Department.

Expected Outcomes:

• A consistent, customer focused approach that puts our visitors and audiences at the heart of all Visitor Experience activity.

• An awareness of customer needs and expectations which are translated into a welcoming, high quality service for all visitors.

• Efficient team working.

• A well-trained and motivated Visitor Experience workforce that is committed to the continued enhancement of the visitor experience.

• Increased visitor satisfaction from the museum experience(s)

• Effective partnership working and engagement with other departments, external partners and the trade unions in pursuit of an improved visitor experience.
• Cost-effective use of resources

• Effective communication of NMS programmes/events

• Achieve Visit Scotland 5 Star Quality Grading on annual basis

• Continual improvement of feedback from various sources