Management

Starting salary £39.5k-£44k (pay award pending), plus generous holiday entitlement and defined benefit civil service pension scheme

Permanent post based in Edinburgh/on a hybrid basis

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on the quality, breadth and depth of our science, plant collections, public engagement, and education.

We are currently looking to recruit an experienced project manager to support our Estates Capital & Revenue delivery plan. Reporting into our Head of Estates & Technology Services you will work with internal colleagues, external consultants, contractors, and partners to support and coordinate the delivery of a wide-ranging programme utilising a wide variety of construction management tools and techniques.

We’re looking for an individual with significant project management experience, who thrives on playing a key influential role in an organisation. You’ll be a positive persuader who isn’t afraid to roll up your sleeves when required, someone able to influence at a variety of levels across an organisation.

As a 352-year-old institution with an estate that stretches from Edinburgh across Scotland, you can imagine this role will face a variety of challenges – but it will also give you the opportunity to make your mark in a very visible way and help us make substantial improvements to our estate in support of RBGE strategic objectives in horticulture, research, education and public engagement, and income generation.

You can find a full job description and outline of the skills we’re looking for. Although we consider this to be a full-time post, we would be happy to consider applications from exceptional candidates looking to work on a part-time basis. For enquiries about the post please contact Kevin Haddow at khaddow@rbge.org.uk

To apply please email recruitment@rbge.org.uk with:

your CV
a covering letter outlining the skills, knowledge and experience you’d bring to the post
a completed equal opportunities questionnaire: EOQ form
Closing date:                    12.00 GMT Friday , 2 December 2022

Interview date:               Week Commencing 12 December 2022

Recruitment Information:

Job description can be downloaded from our website

 If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

Thank you for your interest in the post of Monument Manager with Historic Environment Scotland, based at Dumbarton Castle. This is a permanent and pensionable appointment.

You will be responsible for managing a team of stewards to deliver the highest standards of visitor experience at Dumbarton Castle working across all areas, including in the shop, admissions area and outside, with delivery of information to visitors and engaging with the local community and stakeholders a core part of the role.

Job Description Oct 2022

Role: Operations Manager (Brodick)
Region / Department: South & West

Reports to: Regional Director, South & West Pay Band: Grade 5 Upper £43,050 – £47,667 plus Essential Business Car User Allowance £3,800 pa
Location: Brodick Type of Contract: Permanent / Full time
Terms and conditions
The post is subject to the standard terms and conditions provided with the application pack and the following special terms also apply: Some flexibility will be required as to when hours are worked, but frequent weekend and occasional evening working will be required, for example, to support functions and events.

1. Purpose
The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

This will be achieved through effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.

Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.

It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property teams and the regional team) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

Overseeing the significant heritage property at Culzean, the Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

2. Positioning within the structure
The Operations Manager for Brodick will be based at Brodick castle reporting to the Regional Director for the South and West Region of the Trust’s Built Heritage properties. The role is the operational lead and accountable manager for the leadership of their division, working collaboratively with the local property teams.

The role is also part of the South & West Regional Management Team which includes the General Manager, Business Manager, Office Manager, Gardens & Designed Landscapes Manager and 5 other Operations Managers. The Operations Manager, in their role as the operational lead in Brodick will hold primacy over all operations and planning for the properties, with functional managers managing their respective services-functions on their behalf. It is therefore a matrix management structure within the region.

The role works closely with the role of Business Manager who oversees trading performance and business analysis for the regional properties, coordinates and oversees business planning and ensures the region (and its properties) are compliant with and supported with compliance across a range of NTS policy areas (e.g. Health & Safety, procurement).

3. Scope of role and responsibilities
Property Planning

The Operations Manager is responsible for the process of business and operational planning for their properties. They will play an active part in the ongoing development of conservation management plans, working cross-functionally with regional management colleagues and with consultancy services specialists, either: those assigned to their region and including curatorial, conservation and estates management staff, or; nationally based technical and functional services and including for example, archaeology and nature conservation. They will be recognisably responsible for annual business and operating plans and be supported in this endeavour by the regional team. They will be accountable for its effective implementation.

Visitor Services and Operational Standards

The Operations Manager is the custodian and standard bearer of visitor services excellence and service quality for the properties. Staff and volunteers will exhibit excellence as required in these areas which sees the property offer unparalleled visitor experience and service. This extends to standards of amenities and facilities, retailing and food services (supported by the central commercial team) and gardening (supported by the Gardens & Designed Landscapes Manager), activities and interpretation and events.

Enterprise and trading

The Operations Manager is the business leader for the property and working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.

People Management

The Operations Manager coaches and mentors property teams and staff directly reporting to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities and objectives. S/he also plans for succession amongst staff and levels of responsibilities and other key posts within the property.

Promoting Heritage

The Operations Manager supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).

Leading, Inspiring and Managing Change

The Operations Manager leads and inspires the wider team, including property staff and volunteers through on-going activity as well as when the management of change is required.

Matrix Management and Working

The Operations Manager leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and Gardening with also regionally-based Consultancy Services personnel. The role sits within a matrix structure with the Operations Manager supported by the property teams taking the leading role in the delivery of property performance. Under the guidance and supervision of the regional General Manager, the Operations Manager is central to ensuring focus on delivering against property plans and objectives and will assume responsibility for effective direct leadership where required or cross-functional management.

Enabling, Expediting, Brokering

The Operations Manager acts as a two-way conduit and facilitator between properties and Trust consultancy services, to ensure necessary progress in relation to property plans (and other plans as appropriate), projects and overall alignment of work and activity in line with Trust standards and requirement.

Championing and Advocacy – Stakeholder engagement

The Operations Manager supports property staff in maintaining positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders. S/he supports the teams to seek out new productive relations, whether locally or more widely for the benefit of the property. S/he acts as an external networker and advocate for the property, with membership of appropriate external bodies in the property’s geographical area, or through the regional management team.

Marketing, Membership and Supporter Development

The Operations Manager ensures business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, s/he will work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.

The Operations Manager also has a critical role in the development of new supporters for the Trust, both in general around empathy and engagement with the Trust’s (and property’s) Cause and specifically, in terms of leading on converting visitors to becoming Members of the Trust. This forms a key part of the property’s Cause and financial objectives. Again, working with the NTS Customer and Cause directorate and through the regional management team on this area presents a primary focus for Operations Managers.

Financial Management, Compliance and Scheme of Delegation

The Operations Manager is responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). S/he makes any corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies and procedures.

Health, Safety and the Environment

The Operations Manager undertakes duties under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.

Strategic Development of the NTS

The Operations Manager leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.

Staff and Volunteer Leadership

 Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation). In particular reinforcing individual and collective responsibility and Accountability for performance in all activities.
 Leading, inspiring and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.

Health and Safety, Environment Matters

 Ensuring personal and delegated compliance with Trust requirements and initiatives relating to Health and Safety.

Stakeholder Management

 Ensuring that visitor experience at the properties is optimised through excellent customer care and in particular that the value of membership recruitment and engagement is recognised and championed.
 Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.
 Ensuring property staff maintain positive relationships with their localised stakeholders (e.g. local communities, local businesses, local partnerships Members Centres and Friends Groups).

Reporting and Management Information

 Proactively gathering and analysing trading, operational and management information to inform decision-making and manage risk and operational performance.
 Ensuring that property staff understand and utilise meaningful management information as part of normal performance management.

4. Person Specification

Qualifications

 Graduate or equivalent essential; post-graduate studies in heritage or business management desirable.
 A full, clean driving licence for driving in the UK is essential.
 This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure / Standard Disclosure

Experience

 Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure).
 Responsibility for combined operating revenue budgets of c.£1m per annum.
 Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
 Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
 Effective stakeholder management experience, notable examples: media, local government.
 Line management experience of staff groups in excess of 60, including supervisory staff.
 Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
 Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
 Heritage sector experience highly desirable.

Behaviours and Values

 Creates a positive and innovative atmosphere which encourages people to commit themselves to the task in hand and where necessary, go beyond the call of duty in order to achieve key objectives.
 Smooths relationships when difficult circumstances prevail and develops a culture of trust.
 Generally, motivates people to give their best results, praising them when things go well and appraising them of improvements which can and should be made.
 Takes decisions as appropriate whilst at the same time ensuring others do likewise.
 Continually seeks out opportunity, practising and encouraging a culture of excellence.
 Seeks ways of perfecting things, raising standards, reducing errors and overcoming omissions.
 Provides the best solutions in terms of quality and cost.
 Brings a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.

Skills and Objectives

 Safety, Health and Environment: Actively leads and promotes a safe working environment where the health, safety and wellbeing of visitors, staff, volunteers and contractors come first. Leads the maintenance of safe systems of work within the property.
 Financial Management: Has detailed and up to date awareness of all property financial positions. Proactively and prudently manages the properties budgets and actively seeks new and better ways to minimise cost, gain value and raise income. Works in partnership with the Business Manager.
 Visitor Experience / Management: Leads the provision of excellent internal and external customer service via themselves and the team, promoting a customer-focussed attitude and culture.
 Heritage Knowledge and Understanding: Develops and maintains a detailed understanding of the conservation principles and how they underpin our conservation work. Has an overview understanding of all aspects of conservation at the Trust and in particular at the property. Has a strong working knowledge of the heritage character and profile of the property. Develops effective integration of Visitor Services, Conservation, Learning and Commercial activities.
 Stakeholder Management: Seeks out and fosters positive and productive relationships with internal and external stakeholders. Promotes a partnership approach to community relations via themselves as Property Manager and their property staff and volunteers.
 NTS Strategy Knowledge: Has a detailed understanding of the Trust’s core purpose; guiding principles; vision; strategic objectives and priorities. Further, is able to lead articulate a linking of the strategy and yearly NTS Corporate plans into local plans and objectives.
 Planning and Projects: Has the skills and knowledge required to develop effective operational plans. Effectively manages their own priorities and personal effectiveness through appropriate planning and personal managements and promotes the same amongst their staff colleagues.
 Communication and Engagement: Has a very high level of communication skills and constantly seeks to engage in a positive and productive manner with the team, community and other internal and external stakeholders. Demonstrates strong insight and understanding of their heritage property, its visitor profile, trading profile and value of its educational and conservation activity.
 Change Management: Has the ability to lead and inspire the wider team through change.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Operations Manager overseeing the significant and high profile NTS heritage property at Brodick Castle, situated on the stunning Isle of Arran.

Teeming with history and surrounded by mountains, Brodick is every inch the quintessential island castle. The present building was fashioned in 1844, but the seat dates back centuries to when its strategic position overlooking the Firth of Clyde made Brodick a fortress to be reckoned with. The castle was the ancient seat of the Dukes of Hamilton and contains a fabulous collection of valuable artefacts.

Indoors, dark wood, heavy Victorian colours and sporting trophies hark back to an age of aristocratic leisure and luxury. After two years of extensive works, the castle has reopened with an exciting new visitor experience, focusing on the fascinating stories of the people who lived here, and with interactive activities to bring the building to life.

Outdoors you’ll find a fantastic Isle Be Wild adventure play park as well as our new Silver Garden. The formal gardens, woodland, waterfalls, bathing pools and bold rhododendrons conjure up an island charm that will beguile children and adults alike.

This visible and senior management role will lead a significant team to deliver, develop and optimise property facilities and services to their members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

Key responsibilities of the role:

Property Planning – business and operational planning and the ongoing development of conservation management plans, with responsibility for annual business and operating plans.
Visitor Services and Operational Standards – responsible for excellence and service quality across amenities and facilities, retailing, hospitality, food services and gardening, activities and interpretation and events.
Enterprise and trading – business leader for the property, planning and delivering innovative product and sales opportunities.
People Management – leads, coaches and mentors the property team.
Promoting Heritage – leads property staff to develop and promote the properties use and potential as a life-long learning resource.
Leading, Inspiring and Managing Change – leads and inspires the wider team, including property staff and volunteers through on-going activity.
Matrix Management and Working – leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and gardening with also regionally based personnel.
Championing and Advocacy – stakeholder engagement to maintain positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders.
Marketing, Membership and Supporter Development – ensures business development and marketing of the property to maximise income generation.
Financial Management & Compliance, Reporting and Management Information – responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives).
Health, Safety and the Environment.
Strategic Development of the NTS – leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity.
Staff and Volunteer Leadership – Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation).
Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism, retail background or similar
Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure)
Knowledge of the Heritage sector would be a distinct advantage.
Responsibility for combined operating revenue budgets of c.£1m per annum.
Significant team management, mentoring, facilitating and coaching experience
Line management experience of staff groups in excess of 60, including supervisory staff.
Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
Effective stakeholder management experience, notable examples: media, local government.
Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
A full, clean driving licence for driving in the UK is essential.

This role offers an excellent competitive salary within a range of £43,050 – £47,667 plus car allowance £3,800 pa and significant company benefits.
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 11th November 2022.

The National Trust for Scotland, Building Conservation Team is looking for a strong team player who will lead the development of a new building maintenance systems across our built estate. An efficient and responsive maintenance programme is at the heart of our building conservation effort, and we are looking for candidates who can add that expertise to our team. In this role, you will drive the integration of maintenance planning into our operating and investment plans and develop and deliver a comprehensive national maintenance programme for the next 10 years. You will work hand in hand with our new Lead Conservation Surveyor to champion the delivery of comprehensive buildings care across our estate, and to manage the day to day operations of our team of Regional Building and Maintenance Surveyors. You will promote best practice in conservation and maintenance planning and management and provide guidance and training to operational colleagues as well as running projects to deliver backlog maintenance.

You will line manage 4 Regional Maintenance Surveyors (a new post at October 2022) and play a key role in influencing the development of the NTS Buildings Team and our future operating plans including contributing to our carbon negative strategy. You will work on castles, cottages, museums, offices, and toilet blocks – old and new buildings are all part of the NTS portfolio.

Key contacts and colleagues

You will work in the Building Conservation Team, part of the Conservation and Policy Directorate and your line manager will be the Head of Building Conservation. Your key colleagues will be the Head of Building Conservation, Lead Conservation Surveyor, Head of Building Conservation Policy, Building Administrators, and the team of Regional Surveyors. Your internal customer group will be the Regional Operations Teams led by the Regional Directors and you will work alongside multi-disciplined teams of internal and external specialists to care for our buildings but more broadly, to care for all the assets owned by the Trust from natural landscapes to archaeological sites, collections and tangible and intangible heritage. On occasion, you will be asked to stand in for the Lead Conservation Surveyor.

Where you will work

NTS operates hybrid working but you will be based at one of our Regional Offices with much of your time spent on site. You will need your own transport and should expect to be away from home overnight fairly frequently as you provide face to face support to the surveyors, visit properties across the country and attend meetings at the Trust’s Edinburgh HQ or at other Trust sites. Regional offices are at:

· Culzean Castle / Greenbank House: South & West Region

· Balnain House, Inverness: Highlands & Islands Region

· Crathes Castle: North East Region

· Hermiston Quay: Edinburgh & East / National Headquarters

Who are we looking for

We are looking for exceptional people to care for our exceptional buildings. You will have an understanding of traditional building construction, pathology and survey techniques and a background in managing maintenance programmes across portfolios of buildings. You will be familiar with CAFM and Asset Management Systems. An inclusive leader, you will be committed to supporting and developing others, solutions driven and able to manage a full workload of complex project work while supporting others in their work. Beyond this we are interested in speaking to people from a range of professional and trade backgrounds and we would be happy to advise you whether your qualifications and experience fit this role.

What we offer

Our close nit Buildings Team has a challenging job where no two days are the same but where we firmly believe that we can make a real difference to the future of Scotland’s built heritage. This is an opportunity to work with some of Scotland’s top experts in heritage management across natural, built and cultural heritage as NTS embarks on a big vision: Nature, Beauty and Heritage for Everyone.

We offer a competitive salary plus essential car user allowance, 30 days annual leave per annum (plus up to 7 Trust days during the Christmas holiday season), enrolment in one of the Trust’s two pension schemes and a benefits package including free entry to all National Trust for Scotland properties and discount at NTS shops and cafes.

Normal working hours are 40 hours per week including 1 hour per day paid break, Monday to Friday. You will be asked to work out of hours from time to time, reimbursed with time off in lieu.

We are looking for people who are committed to conserving and sharing Scotland’s heritage. Join the NTS Building Surveying Team and you will work with Scotland’s largest and most diverse portfolio of historic buildings and structures. This is an exciting time for the Trust as we have recently launched a 10-year Strategy: Nature, Beauty and Heritage for Everyone https://www.nts.org.uk/our-work/our-strategy with a strong focus on caring for Scotland’s special places through best practice in conservation.

Application Process

Eden Scott is retained and working exclusively with The National Trust for Scotland. Please submit your CV online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Associate Director on 07714 124 033.

The National Galleries of Scotland (NGS) is home to one of the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: Scottish National Gallery, Scottish National Gallery of Modern Art, and Scottish National Portrait Gallery. We aim to preserve, display, and enhance the collections for the enjoyment to the widest possible public and to maintain NGS as a centre of excellence.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

The Role

We are seeking to appoint an exceptional and experienced Estates Capital Programme and Project Manager (M&E) to join our Estates team, who will lead on developing our rolling 10-year investment/capital plan and in the delivery of assigned capital projects. You will take the technical lead on the Building Services programme and project needs, working closely with the Head of Estates on the overall asset management plan and estates strategy for the NGS estate, which includes 5 historical listed buildings.

This is an exciting time for you to join our team while we design and implement our new asset management methodologies to develop a robust estate strategy and capital investment plan across our estate, while faced with the challenges of listed buildings and ensuring minimum disruption to our galleries for our visitors.

It is envisaged the capital programme investment over the next 10 years will be in the region of £25M – £35M for ongoing lifecycle investment needs, within the backdrop of a major capital works project to build a new National Collection Facility (The Art Works) which is currently in design development. The majority of the investment programme is in lifecycle replacement of building services systems, alongside listed building conservation works to the external fabric.

Main Duties & Responsibilities

You will be responsible for developing and delivery of the NGS Investment plan programme and assigned estates capital projects, as the technical lead on building services and infrastructure projects.

Programme development and management

You will have the overall responsibility for capital planning, including development of an efficient and co-ordinated programme aligning with strategic objectives and the public programme. The capital programme needs to take into account lifecycle replacement requirements, critical systems, risk and mitigation plans together with funding availability.

Responsible for the development of the asset management plan, capital programme and investment plan, taking the technical lead on building services (Mechanical, electrical, fire, security, BMS, data/comms infrastructure) and working closely with surveying colleagues on the building fabric programme to ensure we have an efficient and optimum works programme.

Project Management

Project managing allocated M&E works projects, from inception to handover and into use. Ensuring allocated projects are managed within time, quality and budget. For minor

projects this may be for full PM and contract administration responsibilities and tasks, or for larger projects then managing consultant Project Managers for construction delivery and taking the role of “client side” PM.

About You

The following range of knowledge, skills and experience is required.

· Degree level qualification in a relevant building services subject

· Chartered membership of an appropriate professional institute (e.g., CIBSE, IEE etc) or Masters equivalent qualification in a relevant subject

· Extensive knowledge of building services systems and strong technical knowledge and experience of delivering capital works projects and programmes

· Relevant experience of developing and delivering asset management plans and capital programmes

· Relevant experience of scoping, briefing and project managing a series of inter-connected capital works projects for building services/estate infrastructure

· Significant experience and knowledge of project management in the construction sector, managing projects successfully to time, quality and within budget.

· Client-side experience of developing robust briefs and scopes to inform project deliverables and outcomes, challenging ways of working and future functional needs, and managing design teams, specialist consultants and contractors.

· Procurement and contract administration experience across various forms of construction contracts (e.g., NEC, SBCC etc)

· Strong IT skills – competent in use of Microsoft 365 packages, Microsoft project, excel, word and CAFM systems.

· Excellent planning and organisation skills

· Excellent communication skills

· Health and Safety – strong working knowledge and experience of CDM regulations (particularly client duties), along with general premises related H&S legislation

Fixed Term 3 years

About Us

The National Galleries of Scotland (NGS) is home to one of the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: Scottish National Gallery, Scottish National Gallery of Modern Art, and Scottish National Portrait Gallery. We aim to preserve, display, and enhance the collections for the enjoyment to the widest possible public and to maintain NGS as a centre of excellence.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

The Role

We are seeking to appoint an exceptional and experienced Estates Capital Programme and Project Manager (M&E) to join our Estates team, who will lead on developing our rolling 10-year investment/capital plan and in the delivery of assigned capital projects. You will take the technical lead on the Building Services programme and project needs, working closely with the Head of Estates on the overall asset management plan and estates strategy for the NGS estate, which includes 5 historical listed buildings.

This is an exciting time for you to join our team while we design and implement our new asset management methodologies to develop a robust estate strategy and capital investment plan across our estate, while faced with the challenges of listed buildings and ensuring minimum disruption to our galleries for our visitors.

It is envisaged the capital programme investment over the next 10 years will be in the region of £25M – £35M for ongoing lifecycle investment needs, within the backdrop of a major capital works project to build a new National Collection Facility (The Art Works) which is currently in design development. The majority of the investment programme is in lifecycle replacement of building services systems, alongside listed building conservation works to the external fabric.

Main Duties & Responsibilities

You will be responsible for developing and delivery of the NGS Investment plan programme and assigned estates capital projects, as the technical lead on building services and infrastructure projects.

Programme development and management

You will have the overall responsibility for capital planning, including development of an efficient and co-ordinated programme aligning with strategic objectives and the public programme. The capital programme needs to take into account lifecycle replacement requirements, critical systems, risk and mitigation plans together with funding availability.

Responsible for the development of the asset management plan, capital programme and investment plan, taking the technical lead on building services (Mechanical, electrical, fire, security, BMS, data/comms infrastructure) and working closely with surveying colleagues on the building fabric programme to ensure we have an efficient and optimum works programme.

Project Management

Project managing allocated M&E works projects, from inception to handover and into use. Ensuring allocated projects are managed within time, quality and budget. For minor

projects this may be for full PM and contract administration responsibilities and tasks, or for larger projects then managing consultant Project Managers for construction delivery and taking the role of “client side” PM.

About You

The following range of knowledge, skills and experience is required.

· Degree level qualification in a relevant building services subject

· Chartered membership of an appropriate professional institute (e.g., CIBSE, IEE etc) or Masters equivalent qualification in a relevant subject

· Extensive knowledge of building services systems and strong technical knowledge and experience of delivering capital works projects and programmes

· Relevant experience of developing and delivering asset management plans and capital programmes

· Relevant experience of scoping, briefing and project managing a series of inter-connected capital works projects for building services/estate infrastructure

· Significant experience and knowledge of project management in the construction sector, managing projects successfully to time, quality and within budget.

· Client-side experience of developing robust briefs and scopes to inform project deliverables and outcomes, challenging ways of working and future functional needs, and managing design teams, specialist consultants and contractors.

· Procurement and contract administration experience across various forms of construction contracts (e.g., NEC, SBCC etc)

· Strong IT skills – competent in use of Microsoft 365 packages, Microsoft project, excel, word and CAFM systems.

· Excellent planning and organisation skills

· Excellent communication skills

· Health and Safety – strong working knowledge and experience of CDM regulations (particularly client duties), along with general premises related H&S legislation

Application Process

Eden Scott is retained and working exclusively with The National Galleries of Scotland. Please submit your CV online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Associate Director on 07714 124 033

Eden Scott is delighted to be working with Bute Yard, situated in the heart of Rothesay on the Isle of Bute, the Yard is located behind the Mansion House and opposite Rothesay Castle.

Bute Yard will open in early 2023 and will be a food and drink tourism hub showcasing the very best of Bute produce and craft, it will have internal and external spaces for tenant operators as well as permanent and pop-up locations for developing and growing artisan producers and suppliers.

There will be a distillery, brewery and bar operated by Isle of Bute Gin and Bute Brew, their anchor tenant and there will be permanent kitchen space for chef pop ups, residencies, demonstrations, learning and private hire.
There will be flexible and accessible indoor events venue for private hire and community use with high-spec audio visual capability as well as an outdoor festival and market space with direct sales to the consumer.

The venue will provide commercial, employment and training opportunities for the Isle of Bute.

This is an ambitious project which delivers the vision of John Bute, 7th Marquess of Bute and is managed by a Board of Directors with family and business representatives.

An exciting opportunity has arisen as General Manager to be responsible for the effective operation of the venue and will be the Bute Yard’s event delivery expert.

The postholder will provide strong leadership, direction and vision across the venue and will be responsible for events programme development and delivery, overview of tenant activities and development of Yard business opportunities.

The General Manager will be strategically accountable for the profitable growth of venue sales and will have overall responsibility for the operational management of the Yard as an exemplar for food tourism, ensuring tenant offerings deliver high quality and customer delight, while growing in profitability and consistency.

The post-holder will also be responsible for health and safety, legal compliance, procurement and supply structures, and the development of these processes to support tenants and nurture new businesses with sustainable and competitive commercial activity across the operation.

Essential responsibilities:
General:

Anticipate visitor expectations and market trends and continually review the business model, product and service offerings to maximise customer experience and profitability.
Be accountable for the development of operational strategies and delivery plans to ensure that the business exceeds the targets for customer experience, operational delivery and business growth.
Oversee the development of imaginative products, profitable pricing structures and processes to cater for diverse market segments.
Raise the profile of Bute Yard locally and nationally, identifying and leading on food tourism related campaigns, events and awards opportunities.
Oversee compliance with food safety, health and safety and other legislation. Introduce and embed procedures which will mitigate potential risks of non-compliance at an early stage.
Oversee all associated training and accreditations; legal representation and legal compliance.
Team:

Build and lead a small operational team and events delivery team by attracting, recruiting, training and appraising talented personnel.
Develop a staff training plan and supervise delivery of in house and external training.
Ensure labour establishments are in line with budgets.
Tenant relationships and contract management
Attract and retain tenants, pop-up operators and residencies in line with overarching Yard strategy.
Maintain a proactive contract management approach, ensuring partnership development at all times.
Establish and monitor budgetary targets, service levels, KPI’s, schedules, policies and procedures.
Enforce adherence to legal requirements, industry and company regulations and quality standards.
Ensure all records are maintained correctly and consistently by routine and spot checks.
Maintain regular communications including formal quarterly meetings and routine updates to maintain a one team approach communicating targets, aims and objectives, standards required and forthcoming event plans.
Financial
Report routinely to the Bute Yard Board of Directors on key performance indicators including sales results, productivity, margin management and net profit achievement.
Ensure income is maximised through efficient purchasing, creative marketing and merchandising.
Ensure robust procurement practice in both financial and quality delivery, regularly monitoring suppliers and tendering contracts of scale.
Community:

Engage with community groups, stakeholders and other representatives to raise the profile of Bute Yard on island.
Ensure Bute Yard is an events space accessible to all and supports regeneration of the island economy through food tourism
Marketing and communications
Lead on marketing strategy for Bute Yard
Develop social media content planning
Working to a budget, liaise with third party agencies to develop campaigns, ensuring ROI
Track campaign effectiveness over time
Supervise design and production of promotional materials
Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism background or similar.
Minimum of three years’ senior management experience in multiple operations in high volume environment.
Experience of working within a high-profile hospitality venue or visitor experience business.
A successful record of developing profitable F&B concepts including design, layout, point of sale and service.
Demonstrable experience of developing and improving a multi-partner F&B business and delivering sustainable profitable growth.
Proven track record of working at pace, responding to sales performance, handling multiple priorities and consistently delivering against challenging budgets.
Strong influencing, negotiating and advocacy skills, with the ability to think analytically, independently and strategically; proven ability to develop strategy and fluently translate into operational success.
Expert knowledge of the food and beverage market with a demonstrable passion for food products and food ingredients including those with a local emphasis.
Excellent knowledge of supply chain, supplier negotiation and health and safety.
Creative thinker with senior management business development experience, able to drive change and innovation, spot opportunities and exploit them.
Advanced H.A.C.C.P. certificate.
Advanced (Level 4) UK Food Hygiene certificate.
Personal Alcohol Licence Holder Licensing Act (Scotland) 2005.
Competent user of Microsoft Office products.
Valid driving licence.
This role offers an excellent competitive salary and company benefits.

Eden Scott is dealing exclusively with Bute Yard on this vacancy so to be considered for this exciting opportunity, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 11th November 2022.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Operations Manager overseeing the significant and high profile NTS heritage property at Brodick Castle, situated on the stunning Isle of Arran.

Teeming with history and surrounded by mountains, Brodick is every inch the quintessential island castle. The present building was fashioned in 1844, but the seat dates back centuries to when its strategic position overlooking the Firth of Clyde made Brodick a fortress to be reckoned with. The castle was the ancient seat of the Dukes of Hamilton and contains a fabulous collection of valuable artefacts.

Indoors, dark wood, heavy Victorian colours and sporting trophies hark back to an age of aristocratic leisure and luxury. After two years of extensive works, the castle has reopened with an exciting new visitor experience, focusing on the fascinating stories of the people who lived here, and with interactive activities to bring the building to life.

Outdoors you’ll find a fantastic Isle Be Wild adventure play park as well as our new Silver Garden. The formal gardens, woodland, waterfalls, bathing pools and bold rhododendrons conjure up an island charm that will beguile children and adults alike.
This visible and senior management role will lead a significant team to deliver, develop and optimise property facilities and services to their members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

Key responsibilities of the role:
• Property Planning – business and operational planning and the ongoing development of conservation management plans, with responsibility for annual business and operating plans.
• Visitor Services and Operational Standards – responsible for excellence and service quality across amenities and facilities, retailing, hospitality, food services and gardening, activities and interpretation and events.
• Enterprise and trading – business leader for the property, planning and delivering innovative product and sales opportunities.
• People Management – leads, coaches and mentors the property team.
• Promoting Heritage – leads property staff to develop and promote the properties use and potential as a life-long learning resource.
• Leading, Inspiring and Managing Change – leads and inspires the wider team, including property staff and volunteers through on-going activity.
• Matrix Management and Working – leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and gardening with also regionally based personnel.
• Championing and Advocacy – stakeholder engagement to maintain positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders.
• Marketing, Membership and Supporter Development – ensures business development and marketing of the property to maximise income generation.
• Financial Management & Compliance, Reporting and Management Information – responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives).
• Health, Safety and the Environment.
• Strategic Development of the NTS – leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity.
• Staff and Volunteer Leadership – Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation).
Key skills and experience required:
We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism, retail background or similar.
• Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure).
• Knowledge of the Heritage sector would be a distinct advantage.
• Responsibility for combined operating revenue budgets of c.£1m per annum.
• Significant team management, mentoring, facilitating and coaching experience.
• Line management experience of staff groups in excess of 60, including supervisory staff.
• Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
• Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
• Effective stakeholder management experience, notable examples: media, local government.
• Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
• A full, clean driving licence for driving in the UK is essential.

This role offers an excellent competitive salary within a range of £43,050 – £47,667 plus car allowance £3,800 pa and significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 11th November 2022.

HEAD OF RETAIL OPERATIONS
Location: Edinburgh and some additional travel to other sites
Full Time permanent, working 37 hours per week
Salary: £35,000 – £40,000pa depending on experience.

Are you a retail professional from either the commercial or not for profit sector looking to make a difference? Work life balance is important, and we have a unique opportunity for you to work in a retail sector without the need to work late nights as well as significantly less weekends.

National Museums Scotland Enterprises Ltd are looking for an experienced Retail Leader, who will be responsible for the Retail Operations in all our stores as well as developing our E-Commerce business.
You will primarily be responsible for driving company growth through developing sales strategies and seeing these come to fruition whilst coaching and mentoring the shop teams to deliver a best-in-class service proposition.

We need an experienced leader who can support a change programme, implementing processes and procedures and delivering meaningful efficiencies.

What are we looking for?

To join us in this fast-paced role you will need to have the following:
– An outstanding track record in achieving sales and profit
– Excellent understanding of high street retail, including a demonstrable knowledge of what sells
– A flexible and pro-active attitude with the ability to adapt and implement change
– Strong short/long term planning skills with the ability to time manage and prioritise successfully.
– Must have relevant experience of leading teams and driving results whilst managing change.

For further details about the role and how to apply, please click HERE
At NMSE we value diversity and are committed to creating inclusive culture where everyone is able to be themselves to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us deliver the best possible results for our Museum. Should you need any adjustments to the recruitments process at either application or interview please contact us