Management

Eden Scott is delighted to be working with Cruise Loch Ness, a family owned and operated, multi award winning 5* Visit Scotland graded visitor attraction. Based in the picturesque village of Fort Augustus, located at the southern end of Loch Ness, the company boasts an impressive 55 year trading history and welcomes passengers from every corner of the globe, all year round.

With a fleet of 2 large passenger vessels and 2 smaller Rigid inflatable boats, there are several different cruise experiences on offer, with something to suit every age and budget, ensuring all visitors leave with memories they will never forget.
Currently operating with a team of 10, comprising skippers, crew/guides, bar attendants and office staff the company values are ‘fun, caring, pride and team’ which are centric to the family culture which has existed since the company’s inception.
The company had enjoyed year on year growth up until 2020 and has just announced its most profitable year ever for 2022.

With the future looking so bright, they are now looking to enhance their existing structure by creating a General Manager role to take the business forward into 2023 and beyond.
They are looking for a self-motivated and results-driven General Manager to direct and manage their organisation’s business activities and to develop and implement effective business strategies and programs.

Key for the General Manager will include formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with client base, hiring and training employees, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist their organisation in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability and meeting business objectives.

The successful candidate for this role should possess excellent working knowledge of the tourism industry, great communication skills, superior knowledge of business functions and strong leadership qualities. The noteworthy General Manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization’s image, and meet overall growth objectives.

Key responsibilities of the role:
• Overseeing daily business operations.
• Developing and implementing growth strategies.
• Training and developing staff.
• Health and Safety of staff and passengers
• Improving revenue.
• Hiring employees.
• Evaluating staff performance and productivity.
• Researching and identifying growth opportunities.
• Ensure compliance with MCA regulations at all times
• Ensure the business maintains Visit Scotland quality assurance to 5 star level.

Key skills and experience required:
• Good knowledge of different business functions.
• Technical knowledge of day to day running of the company’s fleet.
• Strong leadership qualities.

This role offers a competitive salary and benefits.

Eden Scott is dealing exclusively with Cruise Loch Ness on this vacancy so to be considered for this exciting opportunity with a truly unique employer, please submit your CV online or to sally.rae@edenscott.com

Dundee Museum of Transport is a small accredited museum with big ambitions. We are currently working towards relocating the museum to new premises, a former Victorian tram depot owned by the museum. This move is planned for 2024.

The role will be responsible for the day-to-day operation of the museum, ensuring a safe and inspiring experience for all visitors.

Reporting directly to the museum’s Executive Director the successful candidate will play a critical role in maximising the potential within the current operation in order to aid a smooth transition to new premises. The postholder will play a key role in delivering the move and ensuring the newly relocated museum is a success from its first day.

Previous experience of working in a small team will be essential, leveraging your skills to the advantage of a museum building its reputation as a ‘must visit’ venue in the City.

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? Then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Manager responsible for ensuring the overall maintenance and safety of the complete attraction. This includes the fabric of the building and building facilities, live actor shows and the Drop-Dead ride. The Technical Manager provides vital support to the attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What we are looking for

Knowledge of hydraulic and pneumatic systems, electrical principals appropriate to mechanical systems and AC/DC motor application and principals
A fault diagnostic approach to electrical and electronic systems and knowledge of animatronics and ride engineering systems
Experience of planned preventative maintenance systems, Health and Safety procedures relevant to engineering activities and knowledge of building management systems
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
As Technical Manager you will manage and develop the maintenance team in line with statutory and Merlin standards. You will also support with project management of upgrades to rides and Capex projects, maintaining tight control and spending within agreed budgets.

You will ensure rides, effects, site facilities and the fabric of the building are always safe and in good working order, and that adequate risk assessments and safe systems are developed. You’ll ensure safety checks are undertaken for fire, health & safety, emergency lighting etc, and that any hazards or defects are either rectified immediately or reported as soon as they become apparent.

You will also ensure all statutory equipment inspections are arranged and all ‘in-house’ inspection regimes are implemented, making sure all follow up recommendations are carried out with immediate effect and that all relevant paperwork and signs offs are completed.

This role is permanent and full-time, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

What’s in it for you

Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

A salary of circa £30,000 per annum
A discretionary company bonus of up to 12.5% of salary
Access to an employee perks website offering discounts on everything from hotel stays to wellbeing classes
Merlin Magic Pass – allowing you, your family, and friends free entry into our attractions globally!
40% online LEGO discount and 25% off food and retail in our attractions

An amazing opportunity has become available at one of the UK’s leading tourist attraction and leisure brand businesses.

Are you passionate about building a career in the tourism & leisure industry, with a focus on guest experience? If so, then this could be the role for you.

We are currently looking for a full time Operations Duty Manager to join our team at the newly refurbished Loch Ness Centre. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has a flair for guest service, has strong communication skills, has a friendly attitude towards colleagues and guests.

In return we will invest in your career. We offer:

Get money back on your medical costs (such as opticians and dental treatments)
Shopping Discounts
An extra day off for your birthday if it falls on a working day!

Salary: £25,000 per annum

Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)

A full job description can be found on the Continuum Attractions website.

JOB PURPOSE

You will be responsible for the operation of Falkland Palace. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, events and admissions and liaise with colleagues responsible for collections care, estates management and gardens. Promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience at Falkland Palace – currently including visitor experience, events, admissions and retail.
 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager and wider management teams) to ensure that the finances are sustainable within the context of the wider property budgets.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs and Head Gardeners in the Fife cluster to develop visitor strategies for all sites.
 Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Designing and developing tours and visitor experiences that engage visitors through storytelling.
 Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups.
 Ensuring that all formal and informal learning experiences are designed and developed in line with the curriculum for excellence and the target audience needs
 Managing the promotion and administration of visitor experience and events together with property VSS’s
 Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.
 To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
 Adhering to the sale of alcohol legislation, being a Premises Manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

Essential
 NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience.
 Ability to work ‘hands-on’ – including in the kitchen/retail and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
 Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License.
 Current driving licence.

Desired
 IOSHH managing safely.

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure.

Skills, Experience & Knowledge
Essential
 Have direct experience of managing multi-strand visitor/commercial services in a hospitality, heritage or tourist-attraction context.
 Possess excellent communication skills (written and oral).
 Computer literacy with excellent ability on MS software.
 Excellent leadership and influencing skills.
 Excellent understanding of report writing and financial management.
 Well developed time management and organisation skills.
 Experience in using social media to promote events.

Desirable
 Management of volunteers
 Current First Aid certification (or willingness to train and use)

DIMENSIONS AND SCOPE OF JOB

People Management
 Direct line management of all staff and responsible for volunteering on site.
 Provision of full facilities welcoming about 50,000 visitors per annum. To include clean and safe visitor facilities, retail, excellent customer care, First Aid cover, ticketing and recruitment.
 Working closely with specialist Trust staff (e.g. in finance, commercial, buildings maintenance, conservation, marketing, health & safety, human resources, learning services) based at central support or other bases to ensure Trust policies and standards are implemented.
 Will work occasionally with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments.
 Will have regular (daily) interaction with members of the public of all ages and abilities.
 Will have frequent interaction with suppliers and contractors, including procurement and appropriate selection according to Trust requirements (e.g. insurance levels).
 Developing and maintaining sound relationships with local stakeholders.
 Occasional leading and participating in multi-disciplinary project teams consisting of in-house staff and external consultants/contractors.
 Attending meetings, training and updates such as the Cluster Lead meetings, budget meetings and keep professionally informed.

Finance Management

 Work within an approved budget for approximately £400k income and £550k expenditure annually.
 Will be a frequent user of the Trust’s computerised purchasing and weekly reporting systems.
 May be a Project Manager, adhering to the Trust’s Project Management processes.
 Weekly banking and adherence to the Trust’s Cash Handling Procedures.

Place in organisational structure:

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Brand Homes Distillery Experience Manager (Rosebank) Opportunity!

As we near the end of our construction activities, it is now time for us to prepare for the opening of our new and much anticipated Brand Home. We are therefore delighted to now welcome applications for our brand new Distillery Experience Manager (Rosebank) role.

This is a unique opportunity given this is a brand new visitor attraction, whereby the successful candidate will play a key role in establishing and bringing the vision for our brand home to life, whilst supporting with the operational preparation and milestones as we countdown to the opening date, ensuring we are able to truly able to delight and inspire our visitors when the doors open.

Reporting to our Brand Homes Manager (Rosebank), the role holder will be part of the sites management team and be responsible for leading the Duty Managers and Distillery Ambassadors, with overall accountability for the delivery of tours, tastings, events, trade visits and all visit related activity to a high standard. It truly is an exciting time for our Brand Home and this could be an excellent opportunity for someone who has true passion and is dedicated to providing an exceptional visitor experience in a warm and friendly environment.

It’s hugely exciting times for all of us here at Ian Macleod Distillers and we are therefore looking for kindred spirits to join us as we embark on this journey!

Our ideal candidate…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have extensive operational and people management experience, ideally within a visitor attraction and/or hospitality environment. Previous experience within the whisky and spirits industry would be beneficial but not essential.

We are looking for someone with a charismatic, warm and engaging personality, who is able to build and inspire a successful team of individuals, establishing a warm and friendly culture, whilst using their own creative flair to support in the development of our tour programme which will delight our visitors. An effective communicator who can build strong relationships, with an ability to influence and someone who can support their team through change. Coaching and developing their team and leading by example to deliver exceptional customer service is essential, along with analysing data and solid commercial awareness.

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

This is a rewarding role with a competitive salary and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Assistant Experience and Events Manager

Location: Dalwhinnie Visitor Centre

Type: Permanent, Full-time

Closing date: 26th March 2023

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong  management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

Assistant Retail Manager
Location: Lochnagar Visitor Centre, Ballater

Type: Permanent, Full-time

The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

You will be responsible for:

Daily management of all operational activities; retail, experience, and F&B offerings
Ensure compliance in accordance with Diageo’s global standards and policies
Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required
Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.
Responsible for implementing the Retail Strategy
Priorities time on the shop floor; coaching and developing the team; and leading by example
Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff
Direct line management responsibilities

This role will require weekend and evening work, with opening and closing responsibilities.

Following training completion, this role will involve on-call duties as part of the duty management team rota covering both the Brand Home and Distillery. When on-call you will be required to be within driving distance of the site to attend call outs .

To be successful in this role:

2+ years’ experience in a management/leadership/supervisory role
Strong desire to learn more about the whisky story, brand, and its characteristics
Be familiar with sales protocols and customer service procedures
Strong understanding and experience of inventory management
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Proven track record of achieving operational KPI, revenue, and profit targets
Proven experience managing teams and business units; be a true leader, acting as a role model for the team
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Possess strong computer literacy skills
Proficient in Microsoft applications
Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lochnagar is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you.