Management

This newly created role will be responsible for the day-to-day operation of the museum, maximising the potential of the operation in its current location and supporting the smooth transition to new premises in 2024. Reporting directly to our Executive Director this is a key management position that will play a pivotal role in the ongoing success of the museum as it navigates towards an ambitious future. Applicants are invited to send a CV and covering letter, setting out their suitability for the role, to our Executive Director, Dr. Paul Jennings at paulj@dmoft.co.uk.

Role Responsibilities

Assist the General Manager in organizing, planning and implementing the Visitor Centre strategy.
Delivery of all Visitor Centre experience including visitor welcome and brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.
Coordinating operations and tour guides.
Supervise, coach and motivate staff.
Drive Visitor Centre sales.
Support recruitment process and team training and development.
Continual information gathering on the heritage of Tennent’s and the brewery and modern-day operations; disseminating information to Tour Guides to include in brewery tour content.
Monitoring and evaluating the quality standards of the whole Heritage Centre experience including tour delivery and customer feedback.
Overseeing stock ordering (kegs, bottles, cellar gas, masterclass items) and cellar management ensuring supply of stock as required for all operations including brewery tours, events, etc.
Responsible for high standards of health & safety, hygiene, customer service.
Ensure effective operation of the business and the satisfaction of our customers.
Contribute to initiatives to develop business, improve staff skills and guest satisfaction.
Support sales growth.
Control costs and achievement of margins.
Ensure staff training is delivered to ensure the highest possible service to our guests.
Support on the induction, training, and development of the Visitor Centre team.
Operating the booking system to take and update reservations for the brewery tours and events and providing cover for the Visitor Centre Reception.
Process bespoke and private bookings.
Support the promotion of the Tennents Visitor Centre including representation at external events.
Hosting corporate and leisure / party groups within our events space.
Serving drinks and ensuring bar operations are delivered efficiently within the Tennent’s Visitor Centre Bar.
Contribute to development of sales through use of online resources, developing partnerships and generating new leads for bookings of tours, events, and retail sales.
To ensure that daily shift briefings are carried out with all staff.
To ensure that customer complaints, reviews and feedback are handled correctly and to the customers satisfaction, escalating to Visitor Centre Manager when required.

Skills & Experience
Extensive experience working within a bar environment.
Supervisory and coaching skills and ability to motivate the Visitor Centre team to achieve high standards of service delivery.
Knowledge of different beer styles, brewing process and production is desirable.
First class customer service experience and previous experience in service industry.
Self-motivated, pro-active, and willing to take responsibility for all Tennent’s Visitor Centre operations.
Confident, personable, and engaging when speaking in front of groups.
IT skills and experience in using booking systems, social media applications, email, and other IT resources.

Interviews
1st and 2nd interviews will take place in May.

JOB PURPOSE

The purpose of the role is to review the content and management of NTS image archive holdings – both analogue and digital – and deliver improved management of those holdings, with a particular focus on rights management and information retrieval. The postholder will address recommendations for selective rationalisation and the implementation of cataloguing standards within the DAMs. The role will establish and deliver DAMs workflows and will catalogue and improve the management of the NTS Image Archive. Most importantly, it will inform our approach to managing rights and commercial exploitation of our digital collections assets and will help us understand the role of the image archive within NTS.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Review the physical collections in the photographic archive store against the current content of the DAMs to identify the scale and nature of collections management and rights issues that need to be addressed

• Lead on the development and implementation of cataloguing standards for DAMs and the analogue photographic archive to improve access and use of the NTS image archive collections and inform review and rationalisation decisions

• Design and implement a new framework for managing rights and compliance issues and provide support and training in rights management in order to raise the skills and awareness level of collections colleagues across the Trust

• Working in line with the existing NTS collections management policy framework, establish collecting and disposal policy criteria for the analogue and digital NTS image archive

• Lead on the implementation of workflows for good digital asset management – acquisition, ingest, cataloguing and retrieval – and work closely with the Digital Archivist to implement good practice in digital preservation for collections assets

• Advise NTS on opportunities for sharing content more widely with a view to blended model that includes making some content available free under Creative Commons licencing, and some commercial exploitation

• Implement recommendations for NTS use of third-party sites for the sale of images and improve and manage internal processes for the sale of assets that cannot be sold via third party sites

• Work closely with colleagues in Legal, Retail and Customer & Cause on issues around licensing products and NTS brand licensing

• Be an advocate for rights management and better digital asset management across NTS through close working with colleagues across the Trust

• Manage the NTS collections image reproduction service – answering requests from external and internal enquirers and managing all aspects of the service, including image licencing, sourcing and resizing images from NTS systems, and processing invoice requests.

• Manage backlog projects to improve metadata / cataloguing in Portfolio Catalogues (DAMS) and removal of duplicates

• Develop the business case for a programme of and budget for commissioning new photography for the NTS image library

• Portfolio (DAMS) Systems Administrator

• Support and train NTS colleagues in use of Portfolio

The normal day-to-day duties of this role are such that a criminal record check and membership of the PVG scheme are not required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Educated to degree level in a relevant heritage or information technology subject

Desirable
 Post-graduate qualification in a relevant field or strong track record in either DAMs management AND/OR cultural collections management AND/OR commercial image library management

Experience

Essential
 Demonstrable experience of managing a DAMs in either the cultural or commercial sector
 Experienced and motivated self-starter with confidence to review existing systems and recommend significant change in line with best practice
 Expert knowledge of copyright and other legal compliance issues in managing cultural digital assets
 Experience of developing and rolling out digital management workflows
 Thorough understanding of the cataloguing and meta data protocols for the retrieval and exploitation of digital assets

Desirable
 Working knowledge of Portfolio DAMs
 Working knowledge of Axiell Collections (formerly Adlib)
 An understanding of the geography and history of Scotland will be beneficial for the identification and review of the photographic archives
 A demonstrable interest in the work of NTS

An amazing opportunity has become available at one of the UK’s leading tourist attraction and leisure brand businesses.

Are you passionate about building a career in the tourism & leisure industry, with a focus on guest experience? If so, then this could be the role for you.

We are currently looking for a full time Operations Duty Manager to join our team at the newly refurbished Loch Ness Centre. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has a flair for guest service, has strong communication skills, has a friendly attitude towards colleagues and guests.

In return we will invest in your career. We offer:

Get money back on your medical costs (such as opticians and dental treatments)
Shopping Discounts
An extra day off for your birthday if it falls on a working day!

Salary: £25,000 per annum

Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)

We have a permanent role available and a fixed term role so please state which you are applying for on your application

A full job description can be found on the Continuum Attractions website – Along with details on how to apply. 

The Role

Manage the visitor experience team and Edinburgh Zoo as an accessible, exciting and secure visitor attraction, ensuring five-star customer service standards and generating income levels in line with agreed targets.

Act as duty manager on a rostered basis, liaising closely with the living collections duty manager and other colleagues. Manage incidents and their impact on visitors as and when they arise.

Some of the things you’ll do:

Line manages the visitor experience team, including staff, members gate, admissions, administration, on-site transport, car park and customer service, e.g. telephone and email handling
Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents
Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service on a daily basis
Develop and support the delivery of customer service training, working alongside HR and other colleagues.
Co-ordinate the gathering and analysis of face to face visitor feedback.
Develop and support the induction process for visitor experience staff.

What we’re looking for:

You’ll be Educated to degree-level (or have equivalent experience).
Health and Safety qualification e.g. IOSHH with good working knowledge of Health and safety practices.
Understanding of diversity and inclusion issues/regulations.
Ability to implement and maintain appropriate evaluation and experience KPIs.
Significant experience of providing first-class customer care and service, including dealing with customer queries.

What you’ll get in return:

37.5hr working week (5 out of 7 days) / Weekend working required on a rotational basis
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits
Please see the role profile for further information on what the role involves and essential/desirable criteria.

The role

Responsible for co-ordinating, managing and delivering the day-to-day operations of Highland Wildlife Park as an accessible, exciting, and secure visitor attraction, ensuring five-star customer service standards; enhancing internal and external engagement for the Royal Zoological Society of Scotland (RZSS)

Promote Highland Wildlife Park as a world class visitor attraction and gateway to nature and RZSS as an international leader in conservation and science, growing brand awareness, income and support, and safeguarding our brand reputation.

As part of the strategy and steering group, contribute to strategic planning in support of RZSS achieving its mission and aims.

Some of the things you’ll do:

Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents.
Contribute to the setting of and ensuring the achievement of turnover and profit targets for park operations in line with annual budgets with a focus on gate admissions and catering activities including cost control, quality assurance and customer service, delivering an expanded events and experiences programme, and achieving an increase the number of visitors to the parks.
Develop and maintain a supportive and dynamic first-class customer service amongst the team, inspire and motivate the team to always deliver an exceptional standard of service and lead the team to communicate important messages to our visitors to encourage charitable giving.
Contribute to or develop with senior management colleagues the over-arching Strategic Plan, commercial strategy and departmental strategic plans for HWP, monitoring progress against agreed measures to ensure RZSS attains its objectives as cost effectively and efficiently as possible.
Act as an RZSS ambassador in accordance with RZSS’ core values; representing HWP in regional forums

What we’re looking for:

Educated to MSc level (or equivalent experience) in a relevant discipline
Understanding of diversity and inclusion issues/regulations.
Full driving licence
Ability to implement and maintain appropriate evaluation and experience KPIs
Significant experience of team leading in a customer service environment including catering management
Significant experience of providing a positive, first-class customer care service, including dealing with customer queries and complaints in a timely and non-confrontational manner

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Axiom:
We are a drinks agency that is truly passionate about the drinks industry – from the fields and terraces where the grain and grapes are grown; via the distilleries and cellars where magic happens; to the bars which are hubs of creativity and buzz and retailers who provide choice for consumers. We believe the future of the drinks industry lies in offering ever better products and we are determined to play our part in bringing them to drinkers. We scour the globe for the most interesting, up-and-coming luxury spirits brands. We only work with passionate producers who offer world-class liquids and a story worth hearing. Our small, dedicated team has a deep understanding of the UK drinks market, and we selectively present an exciting, exclusive and highly curated portfolio. What’s more, we support our brands and the trade alike with services such as education, drinks strategies and events.

We are looking for a fulltime Brand Development Manager to manage the Scottish on-trade business with a focus on Edinburgh & Glasgow. There will be a focus on The Glenturret as the lead brand in market but, will also be tasked on growing the wider Axiom Brands portfolio. Competitive financial package and exceptional, luxury portfolio to proudly represent. The ideal candidate must have excellent verbal and written communication skills, and be a strong team player, no two days are the same!

The role will include, but is not limited to:
• KPIs focussed on distribution, volume and brand building opportunities
• Commercial ownership on accounts maintaining profitability
• Business development within an existing and new customer base
• Manage a range of customers; from multi-site restaurant groups, Michelin star dining,
casual dining, leading on-trade independents as well as developing some existing
and new off-trade accounts
• Be able to deliver brand trainings on all products within the Axiom Brands portfolio
• Accurate logging of information on the company database tracking daily activity,
updating account information and product listings
• Host brand building events and marketing opportunities
• Contributing to the overall growth of the business and our happy team!

As a Business Development Manager you will need to have:
– Minimum one year’s sales experience, this role is open to junior and experienced
sales professionals
– Excellent attention to detail and be extremely well-organised – ensuring high
standards are maintained and every detail covered – A proactive, positive can-do
attitude and enjoy a challenge
– Excellent communication skills for building relationships both internally and with
external clients – A desire to work within a smaller company, champion a role and
grow within the company into more senior positions – Ability to think on feet / be
reactive. We need someone with a can-do attitude and the initiative to self-motivate
within a dynamic team and fast-paced environment.

What we can offer you:

We have experienced exceptional growth and success over the last few years and would like to expand our close-knit team with a Business Development Manager who is ambitious, hard-working and can go home at the end of the day saying, I love my job! We are a small team which means if you work hard there is huge room for you to grow with the company and develop new skills. The brands in our agency will change consumer and trade drinking trends; you can be a part of the team who delivers this and helps carve the future of our industry. We are a company who knows how to work hard, enjoy the perks of working in the drinks business and we are looking for someone exceptional to join us on the next stage of our growth.

Key Requirements:
• Sales experience
• Tenacious drive and energy for premium brands and building future category leaders
• Negotiation and influencing skills to drive commercial success
• Strong customer focus with a can-do attitude
• A drive to make impact within a small business and not be just another cog in the
wheel!
• Passion for the Scottish food & drink scene.

Terms:
This is a field based role; territory Edinburgh, Glasgow and surrounding areas.
The daily working hours are 08:30am to 5:30pm Monday to Friday, however the sales role requires some evenings in trade. The majority of your working hours will be spent in trade and some admin time spent at The Glenturret Distillery which will act as the office base.
You will report into the Head of UK On-Trade sales.
A three Month probation period which involves closely monitored progress against set targets and revenue. Upon passing this probation, a full- time employment role will be offered.

Benefits:
End of year 20% bonus (50:50 company performance and individual performance)
• Additional quarterly commission available through brand activations
• Pension contribution
• 24 days holiday (plus bank/public holidays) + an extra day on your birthday
• 2/3rds of mobile bill paid (capped at £30)
• £0.45p on all work-related mileage

Please send your CV and cover letter to Head of Sales:
Henry@axiom-brands.com

National Trust for Scotland is a charity that was founded in 1931 to promote access and protection of Scotland’s natural and human heritage in our care. Our vision is simple: Nature, Beauty and Heritage, for everyone.

Our work ranges from managing castles to coastlines, art to architecture, wildlife to wilderness, for everyone to experience today and for generations to come.

Under the Trust’s ten-year strategy, by our centenary in 2031 we will be able to demonstrate that the Trust is not only carbon neutral but is making a significant contribution to how Scotland faces up to climate change.

We are also committed to providing ways for everyone to experience wellbeing in our beautiful and calming places, as well as bringing families and friends together in safe and meaningful ways.

We are the largest membership organisation in Scotland, one of the best supported charities when it comes to our 2,500+ volunteers, and we a charity that provides employment and skills development to over 1,500 people across Scotland.

As well as being driven by our purpose we are also guided by our Values: Brave, Caring, Inclusive, Vibrant and Curious. Standing up and being counted matters to us, as does supporting each other, including everyone, being engaging and always looking for ways to improve.

THE CUSTOMER & CAUSE DIRECTORATE
A key directorate at the Trust is Customer & Cause which comprises a team or circa 40 people, supported by a strong set of external agency partners.

We are here to inspire more people to visit, join and donate to the Trust. We do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

We manage the membership experience and our proud to look after over a third-of-a-million members who help support our vital conservation work as well as experience the best of Scotland by being a member of the Trust.

The directorate works closely with our regional colleagues at our properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

The directorate is formally based at the Trust’s HQ in Edinburgh but the nature of most of our roles lend themselves to working flexibly in terms of location and affords ongoing opportunities to experience properties and places on a regular basis.

The Marketing Team is one of the four teams in the Customer & Cause directorate: Communications, Marketing, Membership and Fundraising.

The Marketing Team is responsible for the National Trust for Scotland brand, delivering national and regional marketing campaigns to inspire visits and promote the work of the charity including our membership product, fundraising and commercial activities. The team also manage our digital platforms and deliver content and materials for multiple channels.

JOB PURPOSE

Lead the digital product team, working creatively to deliver results that balance user and business needs. Working with the Head of Marketing this role will manage the delivery of the agreed programme of work for 2023-24 including managing the day-to-day digital agency relationship, tracking the program of work against budget and reporting on progress to stakeholders. In addition, this role will manage the pipeline of fixes and improvements required by the wider Trust team on the existing website, including for example system upgrades for CRM, bug fixes, website platform upgrades, developing new landing pages.

As well as managing the Trust’s digital product team, this individual will have a hands-on role directly delivering improvements to large and complex digital products within the wider portfolio. The aim is to inspire visits, memberships and donations to deliver the strategic objectives of the organisation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Be responsible for the digital product pipeline – this is the prioritised ‘to-do list’ for digital development tasks across all digital products. It informs the new features, changes to existing features, bug fixes, infrastructure changes or other activities that the team may deliver in order to achieve a specific outcome. The product backlog is the single authoritative source for ‘business as usual’ tasks that the team works on, and should be maintained in coordination with wider business objectives and strategies. You will form a part of the Trusts’ Change Advisory Board (CAB) and advise on digital deployments and associated processes.

• Manage website integration – Monitor the existing integrations between our website and the Trust’s CRM

• Line- Management – provide direct line-management to two Digital Product Executives, ensuring each person has clear annual objectives which are regularly reviewed in monthly 1:1 sessions, half-year and end-of-year formal reviews. Lead by example to promote a culture of continuous improvement and user-focused, agile product development.

• Manage external agencies – to ensure the Trust can flex its capacity for specific digital development workstreams, you will have to manage multidisciplinary, agile teams from across the Trust and agency partners. You will ensure that we have the best resource available by preparing briefs and influencing suitable statements of work.

• Manage stakeholders and collaborate with cross-functional teams – you will be collaboratively working with cross-functional teams to ensure that wider digital marketing campaigns are aligned to any technical considerations and will oversee communication to relevant business stakeholders, involving them as appropriate at key points during digital product development.

• Maximise SEO effectiveness – ensure that nts.org.uk is search engine optimised in order to reach the maximum potential for organic search traffic. You will work with the Digital Marketing Manager to identify and deliver technical implementations which will improve optimisation, and collaborate with the Content Manager to ensure that there is a place for optimised content on the website in line with the content strategy.

• Maximise user focus – oversee the implementation of user-led approach to digital development aligned with the Trust’s priority audiences. You will bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Use analytics tools, user research and A/B testing amongst other methods of gathering evidence to support any planned development. Ensure that all digital products adhere to the Trusts Technical Standards and follow inclusive principles around accessibility.

• Budget management – manage the budget designated for the ongoing maintenance of nts.org.uk, including the digital product backlog and a programme of annual system upgrades, plus digital development projects with our dedicated third-party agency partners. Ensure that the budget allocations and agency partners are being regularly tracked, reviewed and re-forecast where applicable.

• Performance review and optimisation – work with colleagues who manage Trust content, digital marketing channels and ecommerce business areas and oversee the continuous review of performance to ensure that the user experience we deliver is driving conversion rate optimisation (CRO) such as securing a membership sale or donation to an appeal. Provide consultancy regarding digital metrics to colleagues across the Trust whose business area has a digital presence.

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
▪ Degree in a relevant digital discipline or equivalent practical experience

Desirable
▪ Driving Licence, valid for driving within the UK

Experience

Essential
• Can apply an agile mindset to all aspects of work, continuously reflecting and challenging the team whilst formulating new and innovative ways of working to achieve the right outcomes
• Able to understand, identify and analyse problems to find the appropriate solution, whilst being unafraid to take risks and willing to learn from mistakes
• A good understanding of user experience, accessibility and search engine optimisation (SEO)
• Capable of leading a team through the different phases of product delivery, including user research, UX, UI, content design, development and performance analysis
• Managing and developing multiple digital products at the same time, utilising strong planning and organisational skills within a complex stakeholder environment
• Leading a multidisciplinary team of staff, contractors and agencies to deliver complex digital products, including managing integration with business systems such as CRM
• Setting, monitoring and reporting measurable performance objectives for digital products using Google Analytics or equivalent tools
• Demonstrable experience in mapping customer journeys and delivering digital content and campaigns across multiple channels including social media, email and websites
• Line management experience of those in more junior product roles with the ability to develop their capability through coaching
• Able to get buy-in from wide-ranging and senior stakeholders with conflicting needs and interests
• Delivering value-for-money solutions that put user needs first
• Excellent attention to detail, with effective verbal, written and visual communication skills

Desirable
• Good understanding of user-led design and inclusive design and development principles
• Experience of using project related tools such as Microsoft 365 suite, Basecamp, Jira or equivalent
• Plays active roles in professional networks, enhancing personal knowledge and skills by increasing the Trust’s influence across the sector
• Experience of contract management of agencies or suppliers
• Experience in budgeting and financial management

DIMENSIONS AND SCOPE OF JOB

People Management
• Manage the digital product team, giving clear direction and delegating responsibilities as required
• Manage relationships with relevant external agencies and support the digital product team to ensure they are working with our partners and suppliers to deliver excellent value for money
• Collaborative working relationships with Customer & Cause colleagues including Marketing, Membership, Fundraising and Communications teams
• Develop excellent working relationships with internal stakeholders, taking the time to
• understand their needs and concerns, and collaborating with them to deliver outcomes that provide
• outstanding user experiences

Finance Management
• Management of the budget designated for the ongoing maintenance of nts.org.uk, including the digital product backlog and a programme of annual system upgrades, plus digital development projects

Tools / equipment / systems
• Experience with various Content Management Systems, including Craft
• Familiar with Adobe software (Photoshop/Premiere Pro) and experience with creating and editing multimedia content
• Basic knowledge of HTML, CSS, JavaScript, web design and development
• Knowledge of Customer Relationship Management systems

Workplace context
• We are following a hybrid working pattern within the team. It may be necessary to travel occasionally to other locations on Trust business.
• Note that as the Trust’s properties are often in remote or rural locations where public transport may be limited, the ability and confidence to drive in the UK is desirable.

Example key performance indicators and targets
• Having a positive impact on the conversion rate of visitors, members and donors
• Increasing web traffic to key areas of nts.org.uk
• Ensuring our digital products are accessible for everyone to enjoy
• Delivering programme of work on time and in budget

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

The Digital Arts and Marketing Manager delivers cross-channel marketing campaigns, contributing to Jupiter Artland’s overall communications, sales and audience engagement objectives.
The post-holders devises and creates engaging content for Jupiter Artland’s social media channels, which have an exceptional following locally and internationally. A key part of the role is website management, ensuring content is fresh, attractive and that the e-commerce functionality of the website is maintained and continuously improved.
This post works across the full breath of Jupiter’s programme: Exhibitions, Festivals, Events, Visitor Services and Learning and reports to the Head of Exhibitions and Learning Programmes.

Volunteers are a very important part of the Dundee Museum of Transport experience. With around 30 volunteers currently, supporting five different areas within the museum operation, we are now looking to expand our volunteer effort in numbers, diversity and the experience which volunteers enjoy.

With a planned move to new premises in 2024 an expanded and improved volunteer offer will help support a smooth transition and the continued success of the museum.

We are looking for someone who will bring a wealth of experience to this new and important role within the museum.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Food & Beverage Services Manager. This visible and senior management role will develop effective and flexible stock management solutions for NTS food & drink products whilst ensuring that sales and profit are maximised.

The role has responsibility for managing the supply and distribution of food & beverage products/services across the Trust’s portfolio and for the effective management of cost prices, distribution costs, inventory levels and supplier management.

The role is responsible for ensuring trading and business intelligence is generated and maintained through the Trust’s stock management systems, providing insight to the wider organisation on its trading operation. Ensuring that all Food Safety Standards and compliance regulations and policies are kept up to date for catering services and adhered to will be key to this role.

The Trust’s Food and Beverage operation is significant:

33 properties with F&B activity
49 outlets in all parts of Scotland, including islands
25 food & drink suppliers + another 10 non-food suppliers to F&B
Turnover in 2022 7% ahead of pre-pandemic
Budget for 2023 £6.8m net
Significant commercial investment pipeline & growth planned over the next 5 years
This role can be home-based at any location in Scotland with occasional visits to their HQ Hermiston Quay and with the post holder required to travel frequently to other locations on Trust business.

Key responsibilities of the role include:

Stock/Inventory Management

Optimise stock availability of food & beverage products to maximise revenue and profitability
Manage the effective and profitable distribution of products across NTS food & beverage sites
Manage supplier relationships to ensure consistency and continuity of the supply chain
Identify opportunities for savings and added value through economies of scale
Develop stock control measures to ensure wastage is minimised
Use business intelligence to forecast demand and ensure effective supply chains are in place
Support property teams and advise on stock management best working practise to ensure that stock accuracy is maintained and weekly rhythm and routines are established
Trading and Business Analysis:

Monitor and review sales performance across NTS food & beverage sites, providing business analysis and trading insight to the Food & Beverage department and the wider organisation
Support property teams with product, category and promotional opportunities, seasonal planning and trading performance management
Develop and implement cohesive reporting structures and management tools for NTS, regions and properties
Generate detailed analysis of relevant markets, trends and customer insight to deliver business development opportunities
Financial Management/Planning:

Supports Operational and Business Managers with financial management and budget setting relating to food & beverage operating costs
Works closely with the Operational/Business Managers to monitor expenditure and income
HS&E/Compliance:

Rigorous oversight of relevant Food safety, hygiene, health and practice standards with particular emphasis on dietary and allergens
Provide technical advice to property teams and ensure a regime of compliance, maintenance and monitoring is maintained
Develop, monitor and maintain effective training/toolkits
Strategy:

Contributes to the NTS Food & Beverage strategy, specifically with the provision of Trends/Insights analysis
Responsible for the Trust’s stock management strategy
Provides active contribution to Annual Operating Plans/Budgets as required by regions and properties
We are seeking a candidate with the following:

Qualifications
Driving Licence, valid for driving within the UK
A recognised qualification in a relevant food safety standards/compliance subject (eg HACCP, COSHH)
Intermediate Food Hygiene Certificate or above
Experience/Essential requirements for this role

Proactive and results-orientated with a proven successful track record of managing stock within a fast- moving multi-site food and beverage environment
Demonstrable experience of effective supply chain management, procurement and inventory supply
Broad and deep experience of EPOS and stock management systems
Strong analytical skills and ability to interpret business, financial and trading data and trends
Experience in dealing with a wide range of geographically dispersed staff, suppliers and other stakeholders
Demonstrable experience of detailed financial management taking responsibility for the profit and loss of products and ranges
This role offers an excellent competitive salary within a range of £37,253 – £41,043 plus car allowance £3,800 pa and significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm 26th May 2023, however, we reserve the right to review CV’s as they come in.