Management

Assistant Retail Manager

Location: Lagavulin Visitor Centre

Type: Permanent, Full-time

Closing date: 6th June 2023

The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.

You will be responsible for:

Daily management of all operational activities; retail, experience, and F&B offerings

Ensure compliance in accordance with Diageo’s global standards and policies

Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required

Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes

Identify individual team members’ strengths and create developmental plans to prepare all for future growth.

Lead the implementation of new operational procedures and/or systems

Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.

Responsible for implementing the Retail Strategy

Priorities time on the shop floor; coaching and developing the team; and leading by example

Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff

Direct line management responsibilities

To be successful in this role:

2+ years’ experience in a management/leadership/supervisory role

Strong desire to learn more about the whisky story, brand, and its characteristics

Be familiar with sales protocols and customer service procedures

Strong understanding and experience of inventory management

Be guided by a customer-first mindset; ability to understand and interpret consumer insights

Must be analytical, and possess good knowledge of budgeting processes and KPI management

Proven track record of achieving operational KPI, revenue, and profit targets

Proven experience managing teams and business units; be a true leader, acting as a role model for the team

Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization

Results driven, with a desire to work in a fast-paced environment

Must have ability to prioritize and plan work activities in a timely and efficient manner

Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events

Possess strong computer literacy skills

Proficient in Microsoft applications

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lagavulin is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

JOB PURPOSE

The Facilities Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, Buildings, H&S, and Insurance, as well as key contractors and trades. The Facilities Manager has first line responsibility for the maintenance of fabric and equipment (planned and reactive), fire and security systems (servicing), building projects, on-site vehicles, housekeeping for visitor buildings and holiday accommodation and the two play parks at Culzean.

This includes supporting the Operations Manager and Buildings Team to ensure all buildings are compliant. This remit includes: responsibility for maintaining fire and security alarm systems; maintaining the ‘Safe System of Work’ documentation across the park or successor systems involving developing and cataloguing risk assessments specific and relevant to each dept. within the remit; managing and participating in a rota system responding to alarms and call-outs; carrying out emergency and routine maintenance work, and/or procuring this work as agreed with the Operations Manager and Buildings Team. As such, the Facilities Manager will ensure that all depts. and properties are a safe, secure, clean and comfortable environment in which staff, students, volunteers, and visitors can effectively work and study. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• You will manage and maintain all fire, security, and access systems and procedures to ensure safety for all staff, volunteers, tenants (including stakeholders and visitors, as well as administering a fully auditable digital records of all testing, servicing, and training).
• You will be responsible for insurance compliance, tracking compliance works in line with Trust policy and ensuring internal compliance trackers are kept up to date.
• You will co-ordinate out-of-hours responses as per the needs to the business.
• You will support projects including refits and system upgrades (e.g., fire systems, heating systems, security systems) in coordination with the Operations Manager and Building Surveyor so experience of listed building consents would be an advantage.
• You will lead a positive health & Safety culture, ensuring that your team work within the ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors, and that appropriate records are fully maintained with H&S, Buildings Team, and regional Business Manager.
• You will collaborate with the Building Surveyors to specify and procure all PPM (planned preventive maintenance) and service contracts for Culzean, working in partnership with central procurement colleagues.
• You will facilitate and monitor the work of contractors by inspecting all works, agreeing terms of access, conditions of work in line with CMD regulations, hold contractors to agreed deadlines and budgets, all within the conservation ethos of the Trust.
• You will champion legislative compliance in the region by regularly inspecting properties, vehicles, tools, machinery, kitchen appliances, and IT equipment, or arranging for appropriate external servicing as required, and recording all statutory repairs and maintenance by planning and delivering calendars of maintenance works.
• You will have site management responsibilities during construction works taking place at the property.
• You will have responsibilities (overseeing NTS policy, inspection records, and relevant training) for all statutory legislation and regulations inc. legionella and asbestos management.
• You will support the Buildings Surveyor on environmental management of the properties, including liaising with central procurement, to ensure the property’s compliance and moreover, ambition to reduce carbon footprint.
• You will inspect vacant, tenanted, and holiday properties, including the preparation of schedules of condition, entry, and exit and initiate projects for their repair, decoration, upkeep, and maintenance.
• You will oversee all services provision (e.g., waste disposal, pest control) and utilities (e.g., water, electricity), accounting for use and variation and searching for cost-effective ways to minimise associated costs.
• You will lead a team of Visitor Service Supervisors to support the general maintenance and repair of all properties, including both visited and non-visited parts of our properties.
• You will support collection care, working with Collections Conservation team, demonstrating best practice for the moving of objects, technical support for all aspects of exhibition installation and take down, and collection care (e.g., mounting pictures, maintaining display cases, etc.)
• You will attend regular meetings with the Operations Manager and Building Surveyor to develop budgets, annual operating plans, and projects. This role will have delegated responsibility for the PPM budget of £500,000.
• You will support the Operations Manager and Visitor Services Teams with regard to events and functions (e.g., liaising with contractors to ensure H&S compliance, working out of hours in case of emergency) to help the Trust host large-scale income-generating initiatives.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

• HND or equivalent in a technology related discipline
• IOSH or H&S at Work certification
• Willingness to develop new skills, knowledge and qualifications in relevant fields

Desirable

• Asbestos Awareness Training (UKATA), or willingness to complete training within first twelve months
• Legionella Responsible Persons Training, or willingness to complete training within first twelve months

Experience

Essential

• Experience of managing the safe and effective operation of buildings, facilities, and estates in a busy operational context, ideally within the heritage, tourism or hospitality sectors
• Experience of project management
• Experience of creating risk management and managing safe systems of work
• Accredited certification or time-served apprenticeship in a relevant field of technical or skilled work
• Experience of procuring and commissioning work by third-parties
• Ability to read and understand building plans and drawings and evidence of good record-keeping skills
• Ability to install and operate specialist electronic and audiovisual equipment; update digital media and
• ICT skills including use of email; internet; general office applications
• Demonstrable understanding of the security and conservation requirements of working within a collection’s environment
• Ability to work under own initiative within defined guidelines, as part of a team.
• Ability to cope with the physical demands of the job: capable of working at height and lifting/carrying tools and materials
• Excellent organizational and time-keeping skills, with the ability to formulate complex calendars of activity
• Valid driving license

Desirable

• Demonstrable experience of working in a historic environment with listed building and structures.
• Experience of working with environmental and/or building management systems
• A portfolio of personal creative and/or technical work demonstrating effective application of skills
• Good communication, negotiating and influencing skills

Eden Scott is delighted to be recruiting a Head of People and Culture for our client, Dynamic Earth, the leading earth science engagement charity, located just off the bottom end of The Royal Mile in Edinburgh.

The Head of People and Culture will attract, retain and develop the best people, united by a common culture and a
shared commitment for delivering effective science engagement.

Wider role context;
Reporting to the Director of Corporate Services, you will be responsible for the day to day management of the People & Culture function for Dynamic Earth Enterprises Ltd and Dynamic Earth Charitable Trust. You will be responsible for all aspects of the employee life cycle and provide day-to-day support to managers across the organisation.

Key duties

HR Policy framework – You will lead on ensuring we have a comprehensive and compliant policy handbook. It will cover every aspect of employee engagement to ensure Dynamic Earth is a great and responsible employer.

Recruitment and employee development – You will establish and support an organisation-wide approach to finding, attracting, developing and retaining the best people. You will lead on managing employee data and performance reporting

Pay, reward and recognition – You will lead on helping us define approaches to pay, wider benefits and how we provide more-than-money recognition for our people.The monthly Values Award and the annual Staff Survey will be led by you.

New ways of working – You will lead on developing and rolling out new ways of working that deliver better performance and a greater work/life balance.

Leading change and transformation – You will develop ways to ensure colleagues are able and willing to support change by fostering the right shared culture. Building employee resilience and wellbeing will be key.

Enabling effective management of HR processes – You will evolve and oversee new ways for managing payroll, absence management and other people processes. In this way you will enable managers to manage in a supported way.

Drive inclusion across the organisation – You will play a key role in driving and reporting success against our Equality, Diversity and Inclusion ambitions.

Essential skills

Employment legislation – You will have a strong knowledge of employment law and know how to keep the organisation up to date on all related compliance matters.

Blended workforce experience – You will have HR experience of supporting permanent, temporary and volunteer workforce types.

HR procedures – You will know how the ‘engine room’ of a HR function operates, especially in relating to how to embed good practise across an organisation.

Handling sensitive data and situations – You will know how to manage employee data and issues that arise in a calm, confidential and positive way.

Organisational development and performance – You will be familiar with how an organisation can drive success through developing the way it works.

Desirable skills

Experience working with Sage HR and/or Sage 50 Payroll

Knowledge of Scottish visitor attractions marketplace

Empathy for the charitable ambitions of Dynamic Earth

Experience working for a leading charity

***No Agency Contact***

We are now looking for additional outstanding HR talent to join our team. As a result of an internal move, we now have an exciting opportunity for an engaging, passionate and experienced HR professional to join us in the capacity of HR Services Manager 🤗

Based in West Lothian (hybrid working), and managing a team of 2 HR Service Coordinators, this role is the beating heart 💗 of our generalist HR support team. If you love all things systems, administration, efficiencies, and are partial to a ‘pragmatic’ process, but… can combine it all with engaging and authentic personalisation of service… then you might just want to get in touch! A dash of good fun, humour and resilience will also be most welcome 🤩

Previous experience working in an HR generalist capacity (ideally also within a shared services team), for an agile and growing family run business, will be your key differentiators. If you too can work effectively with various cultures and ways of working, whilst successfully supporting a plethora of generalist HR projects and activities, then this role might just be perfect for you! We’d love to hear from you therefore, so to apply, we are looking for an up to date CV and a detailed cover letter (knock our socks 🧦 off, as this letter is your chance to shine!). Pop both documents through to us on email 📧 to hrsharedservices.recruitment@ianmacleod.com.

For more details including the full job profile, please visit our IMD LinkedIn page (https://www.linkedin.com/posts/ian-macleod-distillers-ltd_hr-services-manager-activity-7057624710754258944-Abvj?utm_source=share&utm_medium=member_ios).

Please note, we will only have visibility of your application if it submitted via email to the above address.

This role is suitable only for candidates who can demonstrate that they currently hold appropriate and unrestricted eligibility to live and work in the U.K. Where a candidate requires a visa to continue to work in the U.K., they must provide full details of any eligibility to work requirements (including visa type and visa dates), as part of the registration/application process.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

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Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

JOB PURPOSE

This role will be responsible for the leadership and management of the Planning and Analysis Team and related functions within the Trust. This includes the following key areas:

• Tri-Annual Budget Process,
• Quarterly Forecasting,
• Monthly Performance reporting,
• Strategic and Project Planning,
• Financial Support for Decision making,
• Analysis and insight reporting,
• Business Partner Support across the Trust.

An area of priority will be to lead and guide the team in the design and roll-out of a 3 year Budget Planning Process. It is expected that the Head of Planning and Analysis will strive to improve the breadth of business partnering support provided to the Trust through the on-going development of finance systems and processes, and coaching and mentoring the team to provide appropriate financial advice and support.

Reporting to the Finance Director, the postholder is required to support them in delivering programmes of work that meet the Trust’s objectives.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

As a senior manager in the Finance Team:

• Lead and manage the Planning and Analysis Team, ensuring that they are supported, developed and performance managed in accordance with the HR policies of the Trust to ensure that the functions of the team are delivered efficiently and effectively, and members of the team are able to continually improve and develop.
• Develop and maintain best in class Financial Performance reporting which provides clarity and insight to all stakeholders, ensuring that Forecasting and Reporting is accurate and presented in an appropriate format for users.
• Provide Insightful advice and guidance to support the long term sustainability of the organization having due consideration of the Trusts policies and principles.
• Provide insightful Financial Support and Guidance to all key decisions and Projects in the Trust.
• Provide strong leadership support to corporate services operations, including capital projects
• Lead the creation and roll out of the corporate wide 3 year operating plans, co-ordinating all Budget Holders.
• Working with and influencing the Senior Managers of the Trust to ensure that they are supported and guided to achieve financial objectives within budget.
• Active member of the Finance management team and will be involved in supporting cross-Trust initiatives and representing the Finance team in these.
• Support the Finance Director in the leadership of the development and implementation of a sustainable structure and culture for the team which embodies the Trust’s values and focuses the team on customer service, performance and stewardship.
In relation to the key areas of responsibility for specific role:
• Strategic Planning
Working closely with the Senior team to formulate the business’s medium to long term financial and strategic plan. Understand the Trust wide strategy and the KPIs which are important
Lead project based work, including owning financial modelling for the Trust wide FP&A
• Planning and Forecasting

Developing and owning the rolling 3-year model
Coordination and production of the consolidated Annual Operating Plan and Quarterly Forecasts, including presentation to Exco,
Managing a team responsible for the entire forecasting process; managing revenue, costs and KPI’s,
Update forecasts for each region and Team, and consolidate the forecasts for the Trust
Business partner with Regions and different departments to attain relevant information and support them to build their annual budgets and forecasts
Evaluate previous budgets and expenditure performance to inform the development and implementation of future budgets
• Analysis and Insight
Provide insights to senior management, around financial modelling, forecasts and profitability
Producing models to project long term growth and determine the impacting business factors
Analyse financial and operational results to better understand company performance
Utilising BI tools to deliver meaningful insights into business performance

• Reporting

Produce regular, relevant and insightful forecasting and planning packs for reporting to key stakeholders
Communicate results and recommendations to senior management for improvements that will lead to cost reduction, revenue generation and streamlining operations
Communicate to senior management the reasons behind the product/department performance and results

• Decision Support

Make informed suggestions about the best way to improve margins for the Commercial elements of the Trust
Model potential “product” launches and assess the viability of profitability for these products
Preparing business cases to support new investment, strategic and other business decisions

• Team
Building a high-performance FP&A function based on understanding of what best-in-class looks like
Review existing processes and procedures to develop recommendations for improvement efforts
Develop the team through coaching and mentoring with a strong focus on learning and progression
The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• Fully qualified with a relevant professional accounting qualification (ACCA, CA or CIMA);
• Degree Level qualified with high quality directly relevant experience.
Experience
Essential:
• Significant and varied post qualifying financial management and leadership experience, Strong cross functional business partnering and FP&A background
• Experience of influencing and advising at a senior level to secure necessary organisational engagement and change required to implement financial best practice processes.
• Proven experience in a senior financial leadership role, with the ability to coach, influence and motivate a large team of staff (qualified and non-qualified).
• Demonstrable experience of using a Significant analytical skillset, including the utilisation of BI, modelling and reporting tools to deliver large complex initiatives.
• Experience in leading and delivering significant projects, within a complex organization to achieve growth, ensuring these are delivered on time and within budget.
• Experience in creating and leading periodic and long term Budgeting and Forecasting processes for large complex organisations
• Demonstrable experience of ability to communicate data-driven insights through charts and visuals. Strong oral and written communication skills
Desirable:
• MS Dynamics 365 Experience;
• Charities/Third Sector Experience.
Skills & Knowledge
Essential

• Must be highly motivated with a proactive approach to generating the best outcomes for the Trust
• Ability to consider the strategic direction of the Trust & identify opportunities, to accept challenges and responsibility, and initiate and implement positive change which support growth and sustainability
• Excellent people management skills, including motivating and managing people through change
• Ability to lead at a Strategic level, interpreting Trust Strategies and providing advice and guidance to support the delivery of organization wide objectives
• Ability to provide strong leadership of complex and diverse corporate services operations, including capital projects, and provide vision and structure to the team supporting delivery
• Excellent communication skills and confidence in dealing with a wide range of specialist and non-specialist staff at all levels, including excellent narrative report writing skills and able to present complex financial information in an understandable way.
• Well-developed analytical and numerical skills with a high level of attention to detail and accuracy.
• Ability to work under pressure, juggling conflicting priorities, managing change and delivering to tight deadlines without compromising accuracy or work or provision of customer service
• Excellent Computer Literacy skills; an advanced user of spreadsheets; and ability to assimilate and adapt quickly to new packages and other information technologies and systems. Must have the ability to look at systems from a strategic perspective and identify future opportunities for process improvement or automation

DIMENSIONS AND SCOPE OF JOB
People Management
• Direct line management of 4 Finance Managers.
• Organisation Structure is as follows:

• Responsible for the continuing professional development of the resources within their responsibility.
• It is imperative that the post-holder is confident in dealing with colleagues at all levels within the organisation.

Financial Scope
• Not a budget holder;
• The post holder will need to make sound, justifiable decisions with regard to financial issues and organisation wide process change. These will generally be required only after consultation with senior staff.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB DESCRIPTION AND PERSON SPECIFICATION

Post Title:

Area Manager

Directorate:

Commercial Services

Reporting to:

Head of Service

Job Purpose:

To support the Senior Management Team/Heads of Service and be responsible for the efficient and effective strategic management, operation and development of facilities and physical activity within the area.

Responsibilities:

Contribute to local operational, financial and action plans to achieve desired company outcomes and objectives

Lead and manage the Duty Manager teams in the facilitation of the day to day management of facility operations within their area, in line with business and strategic operational plans.

Monitor and drive P&L for all facilities within the area

Be instrumental in helping to identify and secure new business development opportunities

Increase participation numbers and footfall within all activity programs

Oversee and be responsible for the performance of all Duty Manager Teams and services within the centres.

Ensure that all employees understand the company mission aims and objectives and are motivated to achieve them

Ensure best practice and statutory compliance within facilities

Promote and demonstrate the Live Borders values

Job Specifics:

Finance

Monitor and report on facility Budgets.

Ensure compliance with company policies and financial procedures.

Reporting monthly on variances to Head of Operations.

Monitor achievability of financial targets, in communication with Finance Manager and provide appropriate updates as necessary.

Forecast future monthly financial performance against budget and report to Head of Operations

Operations

To support Duty managers with overseeing overall for the day-to-day operations within the area

To ensure that service delivery and programming is creative, innovative and reflects market needs

To maintain a commercial focus on developing the business and increasing revenue streams and opportunities.

Responsible for the implementation, monitoring and review of all activity programmes and services offered to the community with support from the Marketing Team.

To be responsible for the application, management, integration and development of all quality systems, and service awards.

To be responsible for ensuring adherence to all relevant internal policies and procedures.

Staffing

To be support the Duty Managers in ensuring acceptable staffing levels within the facilities. Evaluating manpower requirements to ensure the most cost effective deployment of staff. Overseeing the recruitment and retention of a well-qualified, experienced and motivated workforce.

Monitor and review facility establishment to ensure it is fit for purpose in order to drive business and meet financial

Provide a leadership role for the organisation and to fulfill a motivational role for the workforce. To motivate and mentor all employees who you line manage. Act as a role model in encouraging team work.

Responsible for ensuring staff adherence to internal systems and operating procedures.

To ensure skills remain current through maintenance of Continuous Professional Development program.

Partnership Working

Represent the company within the local Community.

To work with existing and new partner organisations that share our aims and ambitions and to be a proud ambassador for Live Borders

Enhance the company’s image and credibility with strategic partners, commercial sector and general community.

Business Development

To identify and research business opportunities for the company.

To exercise accountability to the Head of Operations for the performance and commitment to development and support of the leisure services.

Support team involvement by encouraging your personnel to think ‘creatively’ and commercially and develop or identify dynamic, innovative ideas, from which new initiatives or improvements on existing ones can be grown

Health and Safety

To monitor and ensure Health and safety compliance by all personnel within the leisure centres, promoting a culture that prioritises the safety of our customers and staff but does not block service development or the introduction of new ideas and services.

Line Management:

To line manage the Duty Managers who have been identified as your responsibility. Strive to provide the opportunities for the team to realise job satisfaction and enjoyment which will result in a more productive and loyal team. Create an environment of trust. If your team respect and trust your abilities these qualities will be mirrored in your team.

Training & Development:

To undertake project work as directed by Head of Operation, including projects which will promote and enhance individual and organisational profile.

To continually aim to enhance and expand the company’s and your own knowledge base through conferences, research, seminars, training sessions, network opportunities, etc.

General:

To conduct yourself in such a manner as to promote the organisation and good physical activity and sport practices at all times.

To ensure good working relationships with colleagues within the organisation.

Any other reasonable tasks that may develop from time to time as identified by the Head of Operations.

Other details:

Requirement to work out of hours or weekends – on occasions, evening and weekend work may be required. Flexible working patterns to suit business needs permitted.

Requirement for PVG/Disclosure check

The role will involve travel between various locations within the Scottish Borders & virtual meetings/phone calls. The post holder will be required to hold a full, valid driving license and have access to a car.

Note: the salary/pay of all posts within Live Borders will be subject to a further review and evaluation.

Person Specification

EDUCATION

Essential

Assessed by

Desirable

Assessed by

SVQ Level 4 or above in Leisure Management or equivalent

A

Evidence of CPD in management

A/I

Must be able to clearly demonstrate knowledge and understanding of the aims and objectives of Management of Sport & Leisure in the Community

A/I

EXPERIENCE

Essential

Assessed by

Desirable

Assessed by

5 years experience in a sport & leisure environment managing budgets and personnel

A/R/I/T

Track record of delivering successful performance, along with developing income streams.

A/I

A/I

People Management and staff rota experience

A/I

A/I

Demonstrate an innovative approach

A/I

Experience in new product development-

A/I

Experience of working in collaboration to deliver key outcomes

A/I

A/I

Experience of developing & delivering training to staff/peers.

A/I/R

Experience of developing strong successful partnerships and working in collaboration to deliver key outcomes

A/I

Experience of working with a range of staff to achieve outcomes and targets.

A/I/R

SKILLS AND KNOWLEDGE

Essential

Assessed by

Desirable

Assessed by

Strong leadership skills

A

A

Excellent working knowledge of Microsoft excel, word & powerpoint

A

Experience of Gladstone and Tech 1 management systems

A/R

Credible and confident communicator (written and verbal) at all levels

A/R

A

Self-motivated, with the ability to work proactively using own initiative with ability to organize, prioritise and meet deadlines.

I/T

Numerate with strong analytical and problem solving ability

I/T

KEY

A – Application I – Interview R– Reference T – Test

Assistant Experience and Events Manager

Location: Dalwhinnie Visitor Centre

Type: Permanent, Full-time

Closing date: 1st May 2023

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong  management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!