Management

JOB PURPOSE

You will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall (Aberdeenshire South Cluster).

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Department specific – visitor services
• Managing visitor-related Food & Beverage areas, along with supporting wide team on site.
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience;
• Ability to work ‘hands-on’ – including in the kitchen – alongside the team members, demonstrating the customer service skills required of all staff.
• Experience in a Food & Beverage or Hospitality environment
• Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License or willingness to train for such;
• Intermediate Food Hygiene Certificate or above;
• Current driving licence

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure.

Skills, Experience & Knowledge
Essential
• Have direct experience of managing multi-strand visitor/commercial services in a hospitality, heritage or tourist-attraction context;
• Possess excellent communication skills (written and oral)
• Computer literacy with excellent ability on MS software;
• Excellent leadership and influencing skills;
• Excellent understanding of report writing and financial management;
• Well developed time management and organisation skills.

Desirable
• Current First Aid certification (or willingness to train and use).
• Personal license

DIMENSIONS AND SCOPE OF JOB

Scale
• The Visitor Services Manager will be accountable for delivery of Income generation of c. £550k and Expenditure of c.£450k, across 4 sites in Aberdeenshire.

People Management
• The post-holder will directly manage the Food & Beverage Visitor Services Supervisors at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall.
• The post will also work alongside the senior team on each site.
• The post-holder will support delivery of cluster led Operations Manager initiatives.
• The post-holder will work frequently with the following centralised departments: Buildings; Finance & IT Support; People Services and National Food & Beverage team.

Finance Management

• The Operations Manager is the overall budget-holder, but the post-holder has devolved responsibility and accountability for the following budget activities: Food & Beverage Income.
• Is responsible for managing staffing costs across the sites, as per delegated budgets.
• Is responsible for stock management across the sites, as per delegated budgets.

Key performance indicators and targets

• To monitor the work of the team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used;

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

The Property Manager is required to lead on ensuring that both the land and built heritage owned by NTS on the Islands of Iona and Staffa, Burg and Macquarie’s Mausoleum on Mull are managed to the highest standards. The Property Manager has a specific role to manage the transition of Maol farm from the current tenancy (ending Dec 2022) and the Burg grazings to systems that ensure their ongoing sustainability. The Property Manager will increase our capacity to achieve conservation goals, financial sustainability and improve visitor engagement. They will increase the profile of NTS with communities and visitors and improve the maintenance of rented accommodation. The property manager will require a good understanding of how to fit in with island community life.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Work with NTS colleagues and partners to protect and enhance natural and cultural heritage of Iona, Staffa, Burg and Macquarie’s Mausoleum.

• Increase opportunities for financial sustainability of the properties both through assessing and monitoring costs and identifying and instigating opportunities for income.

• Maintain regular contact and good working relationships with partners including community councils, neighbouring landowners/land managers, tenants, and relevant agencies and NGOs.

• Work closely with other farmers and crofters on Iona to develop and promote high standards of management on Maol Farm aimed at maximizing benefits for wildlife and the community.

• Assisting in the development of a management arrangements on Burg that maximize benefits for wildlife, the community, and associated grazing opportunities.

• Work with colleagues and other stakeholders to bring derelict buildings back into use for housing and enterprise for the benefit of the community and the Trust.

• Work with colleagues and contractors to ensure leased properties are well maintained by NTS and are compliant with legislation

• Increase engagement with visitors to help ensure their visits are as inspiring and accessible as possible

• Promote wider understanding of our role and the value of supporting the NTS

• Manage staff (Currently Ranger, Staffa Seasonal Ranger and part time Visitor Services Assistant for shelter).

• Work with colleagues, local residents, partners and the National Trust for Australia to enact necessary management on Macquarie’s Mausoleum.

• Undertake other duties relevant to this role yet unknown or unspecified

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Practical experience in nature conservation and land management
 Driving License, valid for driving within the UK

Desirable
 Degree in relevant natural science subject

Experience

Essential
 Conservation land management
 Practical Farming experience, including machinery use, fencing, baling, handling livestock
 Working knowledge of SRDP, AECS and agricultural subsidy.
 Knowledge natural and cultural heritage of the Iona area
 Personable, open-minded and modest with good people skills
 Partnership working
 Business and finance management
 Computer literate

Desirable
 Living on an island or otherwise remote and small community
 Building restoration and maintenance
 Managing staff
 Visitor Management
 Health and safety
 Knowledge of Gaelic

DIMENSIONS AND SCOPE OF JOB

Scale

Island of Iona and outlying islands – approx. 790 ha.
Maol Farm tenancy expired at the end of 2022; sustainable management of Maol Farm (including the conservation of machair, crofting landscapes and traditions and associated rare species including Corncrake) is a key function of the property managers role. Iona has a very strong community to be a part of and to work with for the long term benefit of the island. There are 15 crofts with shares in common grazings and two farms (Culbhuirg and Maol). Maol cottage is in need of restoration and the Trust leases 6 cottages, all of which require regular maintenance. Iona attracts hundreds of thousands of visitors each year, many attracted to the Abbey (not in NTS ownership).

Island of Staffa – 31.7 ha
Famous for its basalt columns, Fingal’s Cave and its puffins, Staffa attracts nearly one hundred thousand visitors a year. The management of visitors travelling by boat to this remote island and the protection of the assets that make Staffa so special requires careful and sensitive management. A key element of this is the current infrastructure project on Staffa and the crucial work to ensure biosecurity to protect breeding seabirds.

Burg, on the Island of Mull – 568 ha
Management of species rich sea braes, upland habitats and associated rare species and geology, including Slender Scotch Burnet, Iceland Purslane and fossil trees. Burg is the prominent nose at the end of Ardmeanach with the stepped slopes of Bearraich 432m leading down to the rugged coastline. Burg extends from the township area where two buildings remain (Burg Farmhouse and the bothy), to a nearby Iron Age Dun, past McCulloch’s Fossil Tree to the evocatively named ‘Wilderness’.

Macquarie’s Mausoleum, on the Island of Mull
Macquarie’s Mausoleum is the resting place of Lachlan Macquarie, a prominent character in the founding of modern day Australia, born on nearby Ulva. The Mausoleum is cared for by NTS on behalf of the National Trust for Australia.

People Management

The Property Manager will be part of the Highlands and Islands team led by the Regional Director and will be
line managed by the Operations Manager (West Highlands), alongside the Senior Seabird Officer and other Property Managers for:
• Balmacara,
• Ben Lawers & Moirlanich Longhouse,
• Torridon & Shieldaig Island,
• Kintail, Morvich, West Affric and the Falls of Glomach,
• St Kilda, Mingulay, Pabbay & Berneray.

The Property Manager will line manage:
• The Mull, Iona, Staffa Ranger (Full time – Partnership with MICT)
• The Staffa seasonal ranger (March to October),
• The Shelter visitor services assistance (9 hours per week)

Finance Management

The Property Manager will be the budget-holder for Iona, Staffa, Burg and Macquarie’s Mausoleum. With assistance from the Finance team, the Property Manager responsibility for ensuring appropriate spending inline with Trust policies and budgets.

Tools / equipment / systems

The Property Manager will be expected to be adaptable, practical and pragmatic; equally capable of arranging contractors to carry out work as well as completing tasks such as fencing themselves. As the role develops and needs arise tools and machinery may be purchased.

Equally the Property Manager will be required to be sufficiently computer literate to effectively communicate with colleagues and partners, undertake training, arrange work as required etc.

Example key performance indicators and targets

The property manager will:

• Establish strong working relationships with fellow islanders and NTS colleagues
• Successfully manage the transition of the management of Maol Farm from current tenancy into a new system; and lead its future management to achieve conservation goals.
• Work effectively with NTS colleagues and contractors on the restoration of Maol Cottage
• Work effectively with NTS colleagues and tenant in developing effective grazing regime on Burg

Place in organisational structure

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

What this job is about

We are a forward-looking, team of buildings professionals who are dedicated to caring for the Trust’s diverse portfolio of structures – from castles to cottages, museums to visitor centres, offices to toilet-blocks, sheds and stores – some new, many very old. Although we are viewed as a “central” department of the Trust, we’re dispersed across all parts of the Scottish mainland, supporting 4 Regions (Highlands & Islands, North-East, Edinburgh & East, South & West), our estate at Mar Lodge, and our Head Office in Edinburgh.

The Buildings Team is expanding, and our role is developing to support the Trust’s 10 year Strategy Nature, Beauty and Heritage for Everyone. The Team is managed by the Head of Building Conservation, supported by two Lead Surveyors and the Head of Building Conservation Policy, collectively these individuals act as the Buildings Leadership Group. As a team we manage our own budgets in the region of £3mil this year and projects with a total value in excess of £5 million per annum. We need continually to improve the systems that support the delivery of our work and this role is pivotal in effecting that improvement.

This job supports the smooth running of the Buildings team, through the provision of efficient administrative support and by promoting optimised use of resources, systems and business processes.

Scope of Job

The Team’s lynchpin, providing reliable administrative support and building more efficient processes and systems, you will have deep experience of delivering administrative and business support in a similar, pressurised environment. You will assist national and regional project work applying effective collaboration across teams and departments, good communications skills and a systematic approach to meet objectives. You will require strong relationship management skills, tact and sensitivity to the impact of our activities on others across the Trust. You will be highly numerate, meticulous, conscientious and have high standards of IT literacy and administrative and organisational skill.

You will work closely with the Buildings Leadership Group, to investigate, analyse, and improve the way we do things. You will learn from and liaise with team members and other departments to instigate new systems, toolkits and processes for planning and overseeing work to our buildings and keeping accurate and accessible records of that work. You will develop presentation and reporting tools to ensure that we communicate our work to senior leaders in the Trust accurately and concisely. You will liaise with our Communications Team and partner organisations to ensure that we engage and inform stakeholders, members and the wider public in our work.

Everyday will be different but the constant will be the impact of your work in helping the Team and the Trust to care for its buildings in the most efficient and cost effective way, delivering excellence in building conservation and environmental and financial sustainability, whilst maximising opportunities for engagement.

Building Conservation Team structure:

The Building Conservation Team is positioned in the wider Conservation & Policy Team, which incorporates the Trust’s nature, collections and buildings conservation experts.

Key Responsibilities

The purposes of the role, within the scope above, are fulfilled by:

Data management
• Managing data flow and analysis across the Team’s project work with a particular focus on the management of Excel spreadsheets.
• Assisting with the analysis, preparation and presentation of data relating to Buildings Team activities to audiences including the Board of Trustees and Trust Executive Committee.

Financial and Business Management
• Providing financial administration to projects and planned maintenance and developing universal systems of budget, outcome and programme monitoring.
• Working with our Finance colleagues and Regional Business Managers to manage and monitor project and operational budgets including systems for early warning of under or overspend.
• Supporting the Head of Building Conservation in the management and monitoring of grant funding and capital and operational budgets, ensuring that accurate, up to date information is available and providing regular reports.
• Liaising with our Procurement, Finance and Insurance colleagues to administer the procurement of external services and the letting of contracts.
• Input into initiatives led by other departments, including information gathering eg for internal audit, wider research or governance purposes.

Concept Development & Key Initiatives
• With the Buildings Leadership Group, analyse our working practices and develop options for improving the efficiency of our business processes.
• Support and work with inter-departmental groups to embed new ways of working into our wider practice to improve the care of our buildings and our efficiency in delivering that care.

Administrative Support
• Direct business support to the Head of Building Conservation and Building Leadership Group, including diary, correspondence and meetings management and communications.
• Administration and record keeping for the Buildings Team including developing and managing the Team’s SharePoint site and all records and information pertaining to our work, arranging and minuting meetings and general administration support.
• Developing a system to manage and monitor travel and subsistence with a view to improving efficiency and reducing the Team’s environmental impact.
• Maintain team records including annual leave, expenses etc.
• Manage confidential contract and personnel information with appropriate controls.
• Supporting recruitment and inductions for new members of staff.
• Be a pivotal member of the Buildings Team, flexible and versatile using initiative and a solutions driven approach to getting things done.

Dimensions of the Role

Compliance & Controls Management
• Maintain Team Records and ensure that all People forms and information are kept up to date.
• Maintain rolling records of team compliance with mandatory training.
• Maintain a library of tender prices and monitor fluctuations.
• Maintain lists of regularly used contractors and consultants, including monitoring performance to develop future KPI’s and approved lists.

People Management
• No direct People Management role.
• Manages relationships within the various project programmes with a wide range of internal & external stakeholders.

Budget management
• No direct budget management role but direct input into the management of budgets held by the Head of Building Conservation.
• Maintain systems for management of purchase order preparation and invoice payment agreed with Finance.
• Liaise with Regional Business Managers and Finance to manage budgets across Building Team activities.

Health & Safety, Environment Matters
• Assist with producing risk assessments and maintain a register of current risk assessments, including lone working. Put in place frequent review of suitability and adequate scope.
• Maintain a record of team members’ training requirements and compliance, particularly in relation to health and safety.
• Promote a safe working environment in all aspects of our work and seek opportunities to contribute to the Trust’s negative carbon target.

Stakeholder Management
• Upholding high standards of relationship management and collaboration with internal stakeholders (senior management, trustees, technical experts, operational leaders and staff) and external partners, consultants and contractors.

Required Qualifications, Skills, Experience and Knowledge

Essential Qualifications
• Relevant degree or qualification (or equivalent technical knowledge) in administration, business or Information management.
• A full, clean driving license for driving in the UK .

Essential Experience
• Prior experience with operational executive support and reporting for a team managing complex, high value project work.
• Experience in applying initiative and organisational skills to get the job done.
• Experience of supporting the administration of contracts and project administration including budget, risk, programme management and procurement.
• Experience of analysis and presentation of complex data, with expertese in managing and analysing Excel spreadsheets.
• An understanding of basic financial accounting principles.
• Advanced computer skills, particularly Office 365 applications and familiarity with SharePoint.

Desirable Experience
• Experience of working in a similar role supporting construction activities, would be an advantage.

Behaviours & Skills
• Exemplifies the Trusts core values: Caring – Brave – Curious – Vibrant – Inclusive: https://www.nts.org.uk/our-work/our-manifesto-and-values
• Supports co-workers and actively works to support an inclusive and open working environment.
• Great communicator and listener able to frame reports for a variety of audiences.
• Smooths relationships when difficult circumstances prevail and develops a culture of trust within and outside the team.
• Maintains confidentiality of sensitive information.
• Logical and objective with good understanding of business environment.
• Highly numerate, accurate and efficient, able to work under pressure and manage multiple tasks simultaneously.
• Actively seeks opportunities, practicing and encouraging a culture of excellence, raising standards, reducing errors and overcoming omissions.
• Brings a sense of urgency to situations, demonstrates an active approach, willing to get involved in order to increase the pace and achieve goals and objectives.
• Solutions orientated, a completer finisher, who gets the job done.
• Self-motivated, proactive and able to use initiative whilst seeking out opportunities to learn and develop new skills.
• Creates a positive, collaborative and innovative atmosphere and with strong interpersonal skills.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Assistant Experience and Events Manager

Location: Dalwhinnie Visitor Centre

Type: Permanent, Full-time

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong  management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Inner Hebrides Property Manager whose remit includes the wonderful islands of Iona, Staffa, and the Burg estate on the island of Mull.

This is a broad ranging role relying on a wide range of experience and skills as it covers a mix of conservation, visitor services, staff management and community engagement.

The post holder will be required to live on the Isle of Iona and the Trust have accommodation on Iona available for the right person.

This role will lead on ensuring that both the land and built heritage owned by NTS on the Islands of Iona and Staffa, Burg and Macquarie’s Mausoleum on Mull are managed to the highest standards.

You will increase their capacity to achieve conservation goals, financial sustainability and improve visitor engagement in addition to increasing the profile of NTS with communities and visitors and improve the maintenance of rented accommodation.

Local relationships are vital, so the post holder will require a good understanding of how to fit in with island community life.

The post holder will also have a specific role to manage the transition of Maol farm from the current tenancy (ended Dec 2022) and the Burg grazings to systems that ensure their ongoing sustainability and highest standards of conservation management.

Key responsibilities of the role include:

Work with NTS colleagues and partners to protect and enhance natural and cultural heritage of Iona, Staffa, Burg and Macquarie’s Mausoleum.
Work closely with colleagues, partners, farmers and crofters to develop and promote highest standards of management on NTS land aimed at maximizing benefits for wildlife and the community.
Maintain regular contact and good working relationships with partners including community councils, neighbouring landowners/land managers, tenants, and relevant agencies and NGOs.
Manage the team (Currently Ranger, Staffa Seasonal Ranger and part time Visitor Services Assistant for Iona shelter).
Increase opportunities for financial sustainability of the properties both through assessing and monitoring costs and identifying and instigating opportunities for income.
Work with colleagues and other stakeholders to bring derelict buildings back into use for housing and enterprise for the benefit of the community and the Trust.
Work with colleagues and contractors to ensure leased properties are well maintained by NTS and are compliant with legislation.
Increase engagement with visitors to help ensure their visits are as inspiring and accessible as possible.
Promote wider understanding of our role and the value of supporting the NTS.
Work with colleagues, local residents, partners and the National Trust for Australia to enact necessary management on Macquarie’s Mausoleum.

We are seeking a candidate with the following skills/experience:

Essential

Demonstrable experience of managing land in line with conservation objectives
Practical farming knowledge
A love of nature, the environment and outdoors in all weathers at all times of the year.
Personable, engaging with good people and communication skills.
Driving License, valid for driving within the UK
Setting budgets and managing finances
Visitor management -assisting to raise the profile of NTS and help manage the large numbers of visitors to Staffa etc.
Team management

Desirable

Degree-level education in a relevant discipline for conservation and land management
A knowledge of wildlife associated with the Hebrides
An understanding of land-based grants & subsidies
An interest in building restoration and maintenance
Computer literate and competent in MS Office applications.
Knowledge of health and safety legislation
Supervision of contractors

This role offers an excellent competitive salary within a range of £37,253 – £41,043 plus significant company benefits and accommodation on Iona.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or for an informal chat/to receive the full role information pack please call Sally on 07776 662506.

Closing date for applications 5.00pm Wednesday 12th July 2023.

Shortlisted candidates will be invited for interview on Wednesday 2nd August 2023.

Gairloch Museum is inviting applications from experienced, enthusiastic museum professionals to lead us forward into a new era after a challenging, but ultimately highly successful, community-led redevelopment project. ‘Our Land, our People, our Story’ achieved our relocation to a repurposed Cold War bunker. The transformation culminated in the award of the prestigious ‘Art Fund Museum of the Year 2020’.

As the centre for historical and genealogical study in Wester Ross, we offer in-person and online events, activities and outreach all-year-round for visitors, residents, schools and community groups. Our new curator will have the expertise, commitment and interpersonal skills to develop our cultural heritage resources, taking full advantage of our expanding collection, library and archives and the support of a strong staff team of pro-active employees and volunteers.

ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2022 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open in summer 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

We’re building Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour will take in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

We’re looking for passionate, super friendly, outgoing and enthusiastic Duty Managers with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Muckle Brig Duty Manager you will be the face of our Distilleries, ensuring excellent customer service all day, every day. You will be able to lead successful teams and deliver a seamless service for our guests and other teams across Muckle Brig.

Muckle Brig is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Ensuring excellence in daily operations for all Visitor Experience activities including tours, private and trade visits, events, and retail.
• Supporting the Head of Visitor Experience to ensure the effective and progressive running of the Visitor Experience Team
• Being the main contact for daily operations providing support and assistance to all guests and Muckle Brig teams
• Team management including performance review, recruitment and HR
• Ensure staff deliver and comply with Muckle Brig policies and administration requirements including financial, HR, absence, IT, Health and Safety and Data Protection policies
• Rostering large teams, leading various front of house sectors
• Coordinate daily activity, creating a culture of excellence and an environment that inspires and motivates the VE Teams to deliver exceptional visitor experience.
• Set clear goals, targets and performance objectives for the team, monitoring and proactively managing performance on a regular basis
• Produce training and development plans for your teams to a build successful, progressive environment
• Monitoring maintenance and cleanliness of the site ensuring standards are met, escalating issues as required
• Autonomy to proactively anticipate guests needs and create service solutions.
• Liaise with colleagues across the site to ensure excellent communication regarding bookings and visitor operations.
• Supporting customer facing activity as required, including tours, tastings and Front of House Welcome
• Managing visitor flow throughout the building, ensuring a warm welcome, clear guidance on navigating the distilleries, and safe onward journey
• Ensuring email enquiries, customer feedback, reviews and complaints are administered quickly and professionally
• Work with our Senior Operations Manager to ensure a safe and healthy working environment
• Act as Fire Marshal and responsible person in the event of emergencies and absence of senior colleagues.
• You will be required to undertake such additional duties for the Company as the Company may reasonably require
• Following company sustainability policies and working to the Green Tourism Business Scheme (GTBS) protocols, with direction from the company GTBS associate.
• You may be required to work at other Muckle Brig locations when appropriate

Skills & Experience:
If you have strong management experience within a high-end visitor experience or hospitality business where world class service is a minimum expectation, this position is for you. We need inspirational leaders who empower their teams to work together in a positive and enthusiastic way. You will have the ability to develop, support, train and encourage your teams to strive for the best and ensure that Muckle Brig is set up for success.

Essential
• Experience delivering exceptional, 5-star visitor service
• Experience working in a 5-star visitor attraction, tourism or hospitality setting
• Experience managing teams across multiple disciplines in a supervisory role
• Excellent time management skills
• Experience presenting to groups or all sizes and abilities
• Strong communications and interpersonal skills
• Ability to work with colleagues to deliver a seamless service
• A drive for ongoing improvement with attention to detail
• Experienced user of Mac and other IT software
• Happy to present to groups, large and small

Desirable
• Positive, can-do attitude
• Knowledge of whisky and gin production processes
• Ability in a foreign language
• Events management

SALARY & BENEFITS
• Up to £32,000 per annum dependent on experience
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

JOB PURPOSE

Good information governance can help drive confidence, trust, and membership growth. As the management of our data becomes more complex, we seek an Information Governance Manager to develop best practice and a strategy for managing our information more effectively across the organisation. Providing expert advice and guidance on the management of information, defining training, and overseeing the retention, security, and accessibility of information held, the role will develop consistent policies, standards, and governance in the use of our systems, including Office 365. The role will work closely with the Data Protection Officer, IT team, People Organisational Development team, and colleagues across the organisation to develop user friendly guidance and structures and ensure that records of historical value are identified and transferred to Archives for permanent preservation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop and implement an Information Governance Strategy for NTS, which will include strategies for consolidating our information assets into solutions that enable key information governance criteria to be applied (e.g., access control, version control, and retention policies), in support of improved information management and sharing across the Trust; and the development of Trust-wide policy and procedure on information governance.
• Ensure strategy is understood and policy and procedures followed by providing training, including where applicable, systems-based training; and support colleagues with expert advice and guidance in matters relating to information governance.
• Develop an Information Asset Register, providing a high-level map of NTS information holdings and identify responsibility for information assets through a network of Information Asset Owners (IAOs).
• Oversee the delivery of IAO training and support IAOs with expert advice and guidance.
• Design and mandate a structure for the consistent use of SharePoint sites by all properties, regions, and departments, providing a consistent location for all Trust documents and records.
• Establish key governance around the creation and use of MS Teams and SharePoint sites.
• In collaboration with the IT team and with support from the Organisational Development team, develop strategies for maximising the use of O365 functionality, replacing emailed forms with workflows and e-forms.
• In collaboration with Information Asset Owners, improve the use of metadata in systems, through the adoption of consistent metadata, data quality and document naming standards.
• Develop best practice email management rules and guidance, including a Trust-wide policy for the retention of emails.
• Oversee the management of the Trust’s corporate records store, for the storage of physical records.
• Review legacy systems alongside data champions and IAOs to identify information that can be migrated to systems for storage in line with our retention policies or securely destroyed.
• Working closely with the Archives team, ensure that records of historical interest are identified for permanent preservation.
• Record, monitor and report on risks associated with information governance and identify actions that can be taken to mitigate risk.
• Oversee the delivery of information governance projects as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Postgraduate information governance / records management qualification or demonstrable practical experience in an information governance / records management role.
 Educated to degree level or equivalent.

Experience

Essential
 Strong experience of leading an information governance / records management improvement programme.
 Experience of managing data migration to an information management system (e.g., SharePoint).
 Experience of establishing business classifications schemes or data structures to manage and store information.
 Experience of applying records management principles and policies in practice, including the development of classification schemes or data structures, retention policies, access and security models naming conventions and version control.
 Expert knowledge of information governance / records management standards and best practice.
 Experience of handling complex information governance / records management queries.
 Excellent planning, organisational and communication skills.
 Excellent time management, decision-making, and problem-solving skills.
 Strong project management skills with experience of managing multiple tasks with changing priorities.
 Experience of information governance / records management principles and applying them to the Microsoft O365 and SharePoint environment.
 Skills and experience in change management.
 Experience of influencing others through the provision of expert advice and analysis of data.
 Ability to respond to complex and varied queries, working on own initiative and with minimal supervision.

Desirable
 Experience of an information governance / records management role within a charity environment.
 Experience of developing and delivering information governance / records management training.
 Experience of risk management frameworks.
 Experience of people management.

DIMENSIONS AND SCOPE OF JOB

Scale
 Trust-wide role, collaborating with and supporting colleagues across Scotland.

People Management
 The role does not have any direct reports, but occasionally may be responsible for managing volunteers or work experience students working on information governance projects.

Finance Management
 None

Example key performance indicators and targets
 Annual objective setting.
 Annual check and updating (if required) of policies, training, and guidance documents.

Place in organisational structure (extract of org chart showing role):

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

SUMMARY
Dynamic Earth is the UK’s leading Earth science engagement charity and a unique visitor attraction promoting earth sciences. The Technical Team provide essential services to maintain excellent standards of presentation within the Dynamic Earth galleries as well as providing professional AV services to clients holding a range of events within the centre. Operating out of our office-come-workshop, we are a friendly team who can work under pressure when needed to run and maintain Dynamic Earth’s immersive visitor attraction and deliver AV for conference and banqueting events.

REQUIREMENTS
With preferably two years’ experience in a supervisory role, the ideal candidate must have a willingness to learn and adapt to operating the bespoke AV within the Dynamic Earth science centre and visitor attraction, with excellent knowledge in the following areas:

• PA systems and mixing desks.
• Microphones and wireless systems.
• Projectors and video distribution.
• Video conferencing.
• Lighting and DMX systems.
• Mac and Windows operating systems.
• PCs and IT networking.
• Experience working with external contractors.
• The ability to communicate clearly and knowledge of Microsoft 365 is also a must.
• HNC or equivalent in AV Technology advantageous but not essential.
• IPAF, PASMA and IOSH certification beneficial to the role.

MAIN DUTIES
Deputising for the Technical Manager in providing technical support to the two main areas of Technical activity within the organisation: AV support for conferencing and banqueting, running and maintaining the exhibition with fault finding, problem solving and repairs:

• Assist the Technical Manager in all aspects of managing the small Technical Team.
• Work effectively with other departments to deliver effective internal and external customer
service.

• Start up and shut down of visitor attraction galleries.
• Set up and operate AV for corporate events.
• Fault find and resolve any technical failures within the exhibition and during corporate
events.
• Preventative maintenance and testing.
• Attend event client meetings alongside event organisers.
• Provide technical support across the organisation to staff and external clients.
• Assist in the day-to-day operation of the building and respond to any technical failures.
• Maintain and service technical equipment and tools.
• Training and development of other members of staff, when required
• Any other ad hoc tasks as requested by your departmental manager.
• Evening and weekend work will be required.

PACKAGE & BENEFITS

• Salary £27,000–£29,000 depending on experience
• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Gift Shop
• Subsidised meals from the Cafe
• Free entry to ASVA member Visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Staff Canteen (complimentary tea & coffee)
• Staff Values Award – High street vouchers
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

CLOSING DATE: Friday 9th June 2023

Eden Scott is delighted to be working with the British Holiday and Home Parks Association (BH&HPA), founded with the exclusive objective of representing and serving those who own or manage holiday, residential, tenting, touring and glamping parks. Membership is for those who own and manage park establishments providing holiday caravans, chalets, park homes, camping, touring and glamping pitches and all forms of self-catering accommodation in the park setting.

The Association is committed to lobbying and representing BH&HPA members’ interests to government and policymakers at all levels and advises members on all aspects of park management, through advice services, publications, seminars, an authoritative Journal, website and an annual conference and exhibition.

The Association’s strategy is directed by park owners and managers to provide services tailored to the needs of the industry.

An exciting opportunity has arisen to join the team as Policy and Membership Director – Scotland.

This role represents the interests of the industry in Scotland to Scottish Government, Scottish Tourism Alliance, VisitScotland and other decision-makers and opinion formers where relevant and will provide valuable advice to BH&HPA Scotland members and will be instrumental in  growing the membership in Scotland as well as engaging current members, and supporting the work of the Association across the broader UK as required.  

This role will organise and execute projects as resolved by BH&HPA Scotland Central Committee including but not restricted to BH&HPA Scotland Conference, AGM, Members’ Annual Dinner, Branch meetings, BH&HPA Scotland stand at The Scottish Caravan, Motorhome & Holiday Home Show 

This role can be home-based at any location in Scotland with frequent travel to other locations on (BH&HPA) business and is available at flexible working hours to suit the individual between three and five days per week,

Key responsibilities of the role include:

Representation

Network, build and maintain effective relationships with individuals and organisations related to and with influence on industry matters, e.g. Scottish Government, VisitScotland, Scottish Tourism Alliance.
Ensure industry representation on established forums, such as Cross Party Tourism Group, STA Council, Scottish Caravan & Camping Forum etc and attendance at appropriate events such as STA Industry Conference, Scottish Tourism Week events and Parliamentary tourism receptions.
Prepare and present the industry’s responses to Scottish Government consultations through drawing on the expertise of the Association’s retained advisers, discussions with SCC members and the experience of other industry members.
Keep BH&HPA Director General informed of all developments in Scottish regulation and parliamentary affairs as they impact on the industry in a format and timing to be agreed.
Report to BH&HPA Scotland Central Committee and all members with parks in Scotland on developments in Scottish regulations and parliamentary affairs as they impact on the industry, both via email where appropriate and in person at meetings of the SCC.

Advice

Maintain and develop expertise in areas of government and regulatory policy as they relate to the industry, in order to provide advice to members and lobby on their behalf.
Maintain close relationships via regular contact with BH&HPA Scotland National Legal, Planning and Rating advisers.
Receive and respond to enquiries from BH&HPA members with parks in Scotland by telephone, e-mail and correspondence, referring onwards to Scottish National advisers where appropriate.
Compile update emails to all members with parks in Scotland on developments in Scottish regulations and parliamentary affairs as they impact on the industry.

Meeting and Committee Secretariat

Provide secretariat for all BH&HPA Scotland Central Committee meetings (4-6 per annum), Branch meetings (6 per annum) and any other meetings as required, including for the Scottish Caravan & Camping Forum (2 per annum) when BH&HPA holds the position of Chair.
Identify possible co-optees for the Scottish Central Committee.

Publications

Prepare material related to the parks industry in Scotland to be published in the News from Scotland section of each edition of the BH&HPA Journal.
Prepare a summary of the headline points of BH&HPA Scotland’s year for submission each year.

Projects/Events

Propose, organise and execute an annual BH&HPA Scotland conference/AGM, Members’ annual dinner, seminars, exhibition stands, Branch meetings, social events for members and other projects, as resolved by the BH&HPA Scotland Central Committee, in consultation with and within budget levels agreed in advance with the Director General.

Budgeting

Prepare draft budgets for all BH&HPA Scotland expenditure within the Association’s overall annual budget review.
To be responsible for expenditure on behalf of BH&HPA Scotland within the agreed budget.
Source sponsorship from National Associate members for the BH&HPA Scotland annual conference.

Support to, Liaison and Coordination with BH&HPA Central Office

Execute or assist with UK projects as required by the Director General.
Attend BH&HPA central office when required for training and appraisal purposes
Cooperation with BH&HPA central office staff to ensure maximum efficiency – e.g. working with them on arrangements for dispatch of circulars and information to Scottish members and on any other relevant matters
Ensure full communication between Scotland and BH&HPA central office

We are seeking a candidate with the following:

Driving Licence, valid for driving within the UK and own car.
A flexible and supportive nature, ideally with experience of working in a supportive membership role or similar and experience on representing an organisation on committees.
The post holder needs to understand and know the Scottish landscape politically and can get behind campaigns and lobbying.
The BH&HPA requires a strong communicator, someone with excellent people skills and who will do what it takes to support their members.
Candidates must have some IT and marketing experience and have worked on a CRM system.

This role offers an excellent competitive salary within a range of £50,000pa – £65,000pa dependent on experience (pro rata for part time hours) plus benefits that include contributory pension of 10% after one years’ service and private health after six months service.

Eden Scott is dealing exclusively with the BH&HPA on this vacancy so to be considered for this exciting opportunity with a truly unique employer, please submit your CV online or to sally.rae@edenscott.com or for an informal chat or to receive the full role information pack and job description please email or call Sally at sally.rae@edenscott.com 07776 662506.

Closing date for applications 12.00noon Monday 12th June 2023.