Hospitality and Catering

Chef

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

· To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £430k

· To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu

· To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control

· To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures

· To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage

· To ensure Health and Safety and Food Safety Standards are maintained in line with company policy

· To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development

· To assist with employee performance and recognize training needs and potential as appropriate

· To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements

· To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:

• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.

• Checking on how visitors are enjoying their experience of catering at Fyvie Castle and enquiring whether all their needs are met.

• Consistently presenting high quality plating of food.

• Promoting the National Trust for Scotland and the benefits of membership of it.

• To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary

• Wearing correct uniform, name badges, or PPE as required.

Kitchen Assistant

Full Time and Part Time available.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the chefs with preparation of menu.
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event
catering (corporate, hospitality, meetings etc)
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are
adhered to.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being
mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to
minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and
the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put
in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically,
the F&B outlets.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Ability to work as part of a team and the ability to foster and motivate a team.
• Previous kitchen experience – sandwich making, preparing of ingredients.
• The ability and willingness to learn and try new things, to be flexible and step outside of your
comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to
hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to
improve daily operations and deliver an exceptional visitor experience.
Desirable
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
• The ability and willingness to understand others’ perspectives and to consider the impact of your
actions on them and to adapt your actions as necessary.
• Food Hygiene qualification.

Food and Beverage Assistant

Glasgow Science Centre is a Scottish Charity and a unique 5-star visitor attraction with a vision for a Scotland where all people feel empowered through learning and engagement with science to make positive differences in their lives, communities and society.

Our mission is to inspire people of all ages to explore and understand the world around them, and to discover and enjoy science. We have been delivering interactive science experiences to schools, families, and community audiences for over 20 years, in-house, online and through outreach and we are dedicated to raising awareness of the importance of science to our nation’s wellbeing, economy, and society.

ABOUT THE ROLE

Glasgow Science Centre are recruiting for a Food and Beverage Assistant to work within our Food and Beverage Team you will deliver a offer a fun, safe and welcoming environment to all visitors whilst supporting the smooth running of the food & beverage department. You will work across all F&B operations including Taste Cafe, IMAX Cafe and Corporate Events. You will also support Customer Service and Science Operations teams as and when required to meet operational needs and enhance the overall customer experience.

We are looking for someone who will be responsible for delivering friendly and helpful customer service within all catering outlets at Glasgow Science Centre (GSC). Work as part of a team to ensure 5-star customer service delivery, following all Health and Safety guidelines and carry out transactions quickly and accurately within guidelines.

We are looking for someone who has excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people.

If this sounds like you, and you are passionate about GSC’s mission and values, then we would like to hear from you.

APPLICATION DETAILS

Please find full job description and details of how to apply on the Jobs and Volunteering section of the Glasgow Science Centre website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

The closing date for applications is, Thursday 30th May 2024 at Noon.

Catering Assistant

OVERVIEW OF THE POST

All Catering Assistants are responsible for the delivery of high quality food and service at Almond Valley Heritage Centre. Customers are expected to receive the same high quality of service whether in the Tearoom, at a Birthday Party, the Shepherd’s Hut or when using Soft Play.

Catering Assistants are expected to communicate well, respond quickly to instructions and work as part of a team.

INFORMATION ABOUT TEAM

You will form part of the Catering Team, lead by the Catering Manager. You will be responsible to the Senior Catering Assistant/Kitchen Leader according to work location.

SCOPE OF DUTIES

Key Responsibilities, Duties and Objectives

Kitchen

• Supporting the Kitchen leader in food preparation and service
• Carrying out basic food preparation tasks – peeling and chopping vegetables,
baking
• Ensuring senior personnel are equipped with ingredients and equipment
• Tidying and rotation of stock, accepting deliveries, correct storage of food supplies
and consumables
• Cleaning of kitchen work surfaces, equipment, floors, walls et
• Dish washing duties
• Understanding Health & Safety, HACCP, Environmental Health Legislation and
Almond Valley procedures

Front of House

• Service of hot and cold drinks, bakery goods and grab-and-go items
• Taking orders for hot foods and relaying of these
• Operation of the tills
• Assisting with waiting and table service duties
• Maintaining tables, chairs and high chairs in a clean and tidy fashion i.e. clearing
between customers
• Maintaining the servery counter and till points to the standard specified by senior
staff
• Ensuring cleanliness of all service areas
• Ensuring adequate stocks of cutlery, napkins etc
• Stocking of refrigeration, display units to the specification indicated
• Understanding fire safety and emergency evacuation procedures
• Record feedback from visitors

House Chef

Hospitality: House Chef (Breakfast)
Location: The Glenturret Distillery – Crieff
Hours: Part time – 15 hours per week over 3 days (Friday to Sunday)
Contract type: Permanent

The Glenturret Distillery, owned in partnership with Lalique – one of the world’s truly great luxury brands – is Scotland’s Oldest Working Distillery and is based in an incredibly beautiful location.

This is a unique luxury Scottish brand, with the hospitality business comprising of the two MICHELIN Star Lalique Restaurant, a busy tourist attraction and The Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of House Chef is to play an integral part in the day-to-day running of Aberturret Estate House and to create delicious, country style breakfast food for our guests. Main duties include but are not limited to; food preparation, plating and serving of breakfast foods including tea and coffee, maintaining health and safety and food hygiene standards and the ordering of supplies.

As part of a small team, you will make a lasting impression for our guests, building relationships with them to ensure they have everything they could require during their stay and thus ensuring high end and unforgettable experiences.

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. We pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.
The Glenturret is a seven-day operation and as such, working hours will be flexible.

About you:

You have previous work experience in food preparation, cooking, and customer service in a high-quality establishment with the knowledge and ability to run a home kitchen, without close supervision.
This position requires strong organisational and communication skills, a hardworking and highly motivated individual with strong time management skills and the ability to prioritise.

You’re passionate about your work and the experiences you provide. You will strive to provide excellent customer service with a warm, friendly, and genuine attitude and a focus on building rapport with guests and being able to proactively anticipate their needs to ensure complete customer satisfaction is essential.

What is on offer for you:
• Fantastic career and development prospect
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures.

We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

A full job description is available on request.

Closing date for applications is Monday the 27th of May 2024.

Cook

We are looking for a Cook to join our Catering team. We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality, and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

The Cook supports the preparation of the food on the menu for our daily service and occasional events.

Principal responsibilities

The main responsibilities of the Cook are:

i. Check the quality of ingredients and prepare these to use in cooking (chopping and peeling vegetables, cutting meat, preparing salads etc.).
ii. Learn and become familiar with the cooking process, equipment and appliances used to make each of our dishes.
iii. Ensure great presentation of our food, by dressing dishes before they are served.
iv. Cook dishes under the supervision of the Catering Manager or the Chef and develop sufficient competence to provide cover during staff absences/holiday cover.
v. Ensure that all dishes for a single order are ready for serving at the same time and co-ordinate effectively with the café serving team.
vi. Take responsibility for maintaining and cleaning the kitchen area/equipment ensuring that all appropriate standards are met.
vii. Ensure all food and other items are stored properly.
viii. Monitor stock levels and advise the Catering Manager or Chef of any orders that need to be placed.
ix. Ensure that all duties are undertaken in compliance with health and safety, food standards and hygiene regulations and practices, as well as our internal procedures.
x. Carry out any other reasonable duty which is within the competence of the post.

Essential skills and experience
• Organised with an ability to work effectively in what can be a fast-paced, high-volume business at peak times.
• A team player – adaptable and flexible.
• A confident communicator.
• An appropriate means of transport to get to the Centre (between 0830 and 1800).

Desirable skills and experience
• A willingness to learn on the job and/or to work towards an SQV cooking certificate.
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability principles.

Cafe Assistant

Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our visitors have a fantastic experience.

You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to our high standard, as well as serving customers quickly, efficiently and promoting our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.
Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Relief Café Assistant

To cover shifts when required in the museum Coffee Shop and deliver excellent customer service.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

· To provide excellent customer care to all visitors with an enthusiastic can-do attitude.

· To prepare and serve food/refreshments in a timely manner

· To keep the coffee shop and kitchen clean at all times to a high standard

· To hold, or willing to gain, a Food Hygiene Certificate

· To have knowledge of food safety standards, i.e. HACCP/Cooksafe, and allergens legislation

· To ensure all essential record keeping (e.g. daily temp checks/wastage sheets) are kept up to date

· Cash handling and till reconciliation.

· To ensure that all supplies are checked in, and stored correctly

· Have a knowledge of stock rotation and wastage

· To ensure that all work activities are carried out safely in accordance with health and safety procedures.

· To work with and give support to the wider Museum and Art Gallery team

Cafe Supervisor (Temporary for 6 Months)

JOB PURPOSE: To provide an outstanding café experience at Café North.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

· To provide excellent customer care to all visitors and staff with an enthusiastic and visitor focused attitude, both individually and through the whole team.

· To supervise café staff.

· To ensure that all café produce is correctly stored with appropriate record recording.

· To assist with menu compilation and undertake ordering of produce for the café to ensure good profit margins, and to keep waste to a minimum.

· To ensure that all income is correctly accounted for

· To ensure that all training and record keeping is up to date and adhered to by the café team, using the “Cooksafe” system.

· To ensure excellent stock rotation is adhered to, and food is correctly labelled with “use by” dates.

· To ensure that all work activities are carried out safely in accordance with health and safety procedures and Food Hygiene stipulations.

· To act as the public face of Highlife Highland and implement the Highlife Highland role model behaviours.

· To be solution focused and respond to feedback professionally.

· To look for opportunities to add value to our visitor’s experience.

· To work on a rota basis including weekend and bank holiday, and to rota café staff accordingly.

· To ensure that all café timesheets are accurately filled in

· To ensure cleanliness of the café and kitchen area is maintained to a high standard.

· To support the immediate and wider teams within the museum and assist with the activities and events program.

35 hours April- September – 24.50 hours October-March

See link for application form and further information.

Cafe Manager

Purpose of Post:
The management of all functions of the café operation at Maryhill Burgh Halls including management of staff, resources, business development, good food, quality standards and supporting the ethos of exceptional employment opportunities for local people.

We are looking for a dynamic experienced Cafe Manager to help deliver the successful running of the operation. We seek someone with strong catering management experience, food production skills, commercial attitude and behaviours, great customer service skills and experience of working within a vibrant, creative environment. They will also have a strong value base that promotes training and development. Experience of working with volunteers and people with training needs will be advantageous.

The key elements of the role are:

· Food preparation and planning responsibilities

· Resource management – people, product and other resources

· Systems and processes – responsibilities for development and ongoing management

· Development of event catering opportunities

· Development of food elements of community engagement programmes

To apply for this position please send your CV (no more than 4 sides of A4) and a covering statement stating your suitability for the role. Please send to recruitment@mbht.org.uk by 11pm on Sunday 2nd June 2024.

Please download a detailed job description and the person specification on mbht.org.uk/vacancies.

Food & Beverage Assistant

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous Restaurant. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

We are looking for enthusiastic individuals to help our team to provide an exceptional service to our guests, ensuring a professional and relaxed dining experience that exceeds expectations.

What skills are required? With a passion for providing great customer service you will be a hardworking, confident, friendly and welcoming team player who can work effectively in a fast-paced environment and communicate effectively with others. You should have experience in a similar role, a positive attitude and great people skills.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! Weekend working is essential to cover our busiest times. We have a variety of seasonal, full-time and part-time shifts available depending on your availability. Find out more about what we do and about working for us at www.restorationyard.com.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com to apply.

The closing date for applications is 27 May.

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