Admin, Finance & IT

HR ASSISTANT (BAND 7)
FULL-TIME, FIXED TERM (TO 31 MAY 2022)

This fixed term role will be part of the HR team based at the Scottish National Gallery of Modern Art Two. The role will support the employee life cycle with a focus on supporting HR payroll, pension processes and general enquiries. The post holder will work closely with HR colleagues to create a culture of continuous improvement and embrace the values and objectives of the organisation.

Key Responsibilities
HR Payroll Activities:
• Processing of the HR/Payroll monthly systems process including entry for starters, leavers, contract amendments and ad-hoc updates, ensuring all data is actioned in an accurate and timely manner in line with monthly deadlines.
• Processing and maintenance of payroll timesheet information to ensure accurate and timely payment of overtime and allowances.
• Monthly e-payslip actions and responding to payslip queries.
• Support monthly payroll end processes e.g. production of payroll reports, etc.

Ownership of the HR general enquiries mailbox:
• Activities will include responding to requests as appropriate and dissemination of activity in line with agreed processes and escalating more complex requests across the HR team.

Pension Activities:
• Work with colleagues to support of pension administration in line with Civil Service Pension Employer responsibilities.
• Owning pension data cleanse projects as requested.

HR Information System Project Support
• Work with colleagues to support of the implementation and launch of the new Human Resources Information System and payroll system.

Employee Relations Support:
• Supporting HR colleagues at ER meetings including coordination of meetings and administration support (minute taking, correspondence, etc).

Employee Offboarding:
• Issue of leaver correspondence and completion of other exit processes.

• Flexibility to support other HR team members with ad hoc duties and projects.

We are looking for a personable individual to join our office team to manage incoming customer orders and give support to our field-based sales team. If you’re a people person and are passionate about customer service we’d love to talk to you.

Lomond Books Ltd is a publisher, wholesaler and distributor servicing a varied range of trade and public customers throughout the UK and abroad. We are customer driven and offer a bespoke service selling books, calendars, maps, postcards, greetings cards, fridge magnets, jigsaws and toys.

This is a key role within a small and committed team. You will be responsible for order processing from various channels, supporting the field sales team plus managing your own tele-sales calls. Answering and responding to incoming calls and emails as well as taking orders and the management of these orders will comprise a significant part of your role and you will spend a large part of your day on the phone. Additionally you will be responsible for various administrative and data processing tasks to ensure the smooth running of the sales function of the company.

We’re looking for a thorough and diligent individual who has a procedural mind and a strong work ethic. IT competence is essential, with experience in Microsoft Excel and Outlook. You will work with Sage 50 Accounts, Microsoft Access, desktop publishing and other software – and while experience of these packages is not essential as we will train you fully, the ability to pick up new programmes is. You will be able to work well under your own initiative and under direction, possess good time management skills, have a great memory, and be able to handle multiple priorities with ease. Previous experience in a sales/sales support role or other similar customer facing roles will be very beneficial as will experience in a commercial environment.

Attitude is really important – you must be approachable and be able to build rapport with different types of people – plus be comfortable making recommendations and helping customers with buying decisions. You’ll take pride in your work and take satisfaction in playing an important part in your organisation. A great phone manner is essential as well as a commitment to delivering great customer service.

What you’ll be doing:

Process trade orders received from customers from various channels.
Answer and field incoming calls and deal with customer order and product queries.
Manage correspondence in generic sales and orders email inboxes.
Deal with all aspects of customer order requirements for example requesting purchase orders, taking cash with order payments, special orders, arranging overseas carriage, booking in deliveries.
Maintain customer information such as price lists, product lists, prospects information.
Produce sales presenters for the sales team and for trade show events.
Produce monthly marketing letters and catalogues.
Assist with marketing duties including blast emails and social media posts.
Provide admin/sales support to the field-based sales team and senior management plus holiday cover for the wider sales office.

What you’ll need:

SCQF Level 4 Maths and English (or equivalent).
High level of computer literacy and total familiarity with Microsoft Word, Excel and Outlook.
Confidence with letter writing, email and telephone communication.
A solid background in administration-based positions in a commercial environment with experience in a customer facing role.
The ability and desire to deliver exceptional customer service.
Pride in your work and take satisfaction in playing an important part in your organisation.
A pleasant, approachable attitude and a great phone manner – and enjoy talking and interacting with customers.
Ability to progress multiple priorities.
Able to adjust your work rate to cope with the demands of a seasonal business.
A good memory.

What you’ll get in return:

To be an important part of a small team.
To work closely day-to-day with the business owners who foster a positive and inclusive culture and encourage everyone to explore their own ideas and work to their personal strengths.
20 days annual leave plus 9 public holidays. Long service award accrued up to 28 days annual leave.
Enrolment in company pension scheme after 3 months’ service.
Generous staff discount scheme.
Sick pay scheme after 1 years’ service.
Annual cost of living salary increases based on company performance.

Interested?

Apply to Jackie Brown, Managing Director by email to jobs@lomondbooks.com with a covering letter telling us a bit about yourself and why you would like to join us and attach your current CV. Please include a phone number as a telephone call will be the first stage of the application process.

For more information visit our website and select the We Are Recruiting! tab. Full job description and person specification plus company information is available for download.

We endeavour to write to all unsuccessful applicants however if you have not heard from us within two weeks of the closing date, please assume that your application has not been shortlisted. Thank you for your interest in the company.

PURPOSE OF THE ROLE:

To maximise our visitors’ enjoyment of National Trust for Scotland sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the sites and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations of our regional residential portfolio. The Edinburgh & East region has a significant residential portfolio From North Perthshire to the Borders. However, most of these properties are located in Dunkeld and Culross. Regular travel to these sites will be expected.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 17th September 2021.

We are seeking to recruit a professional HR Assistant for a fixed term period. This is a key role in the HR team which supports essential employee lifecycle processes at NGS. Working closely with HR and Finance colleagues, this role supports the delivery of monthly payroll and pension processes, as well supporting our HR consultants in absence management and employment relations work.

Additionally, this is an exciting time for the HR team as we are currently undertaking a project to replace our current HR information and payroll systems. This role will help the team to deliver the project aims with the implementation and launch of the new systems.

If you enjoy working with data and have great attention to detail, you can find full details of the role in the job description available on our e-recruitment portal.

Purpose: To provide administrative and customer support in the SRPS office
Hours: Full time, Monday to Friday based on a 35 hour week
Generous and flexible holiday allowance

Key Responsibilities
• Answer telephone, email, post and in person enquiries as required with the highest standard of customer service
• Responsible for and handling all sales enquiries and advance bookings
• Assist with the co-ordination of group bookings and special events
• Provide basic accounts assistance
• Carry out general administrative tasks in a polite and efficient manner
• Undertake any other reasonable tasks that the job holder is able to perform

Qualifications and Experience
Essential
• 2+ years’ experience working in a customer-focused, office environment
• Demonstrable level of ICT knowledge, particularly in Excel and Word
• Excellent written and verbal communication skills
• Ability to multi-task and prioritise projects
• Well organised with exceptional attention to detail
• Good inter-personal skills
• Flexible with a common-sense approach
• Can work independently and as part of a team
Desirable
• Experience of working with online ticketing systems
• Knowledge of accounts and Sage

Applications should include a CV and covering letter with your reasons for applying.

Completed applications should be emailed to finance@srps.org.uk or sent to Amanda Kilburn, Scottish Railway Preservation Society, 17-19 North Street, Bo’ness, West Lothian, EH51 0AQ

The Spirit of the Highlands project, which includes the transformation of Inverness Castle into a world class visitor attraction, is looking to appoint a Senior Software Developer. This exciting new role will lead on developing the web, digital, ticketing and core business platforms for the Spirit:Journeys project. As a senior role, the postholder will be a crucial part of the management team and be responsible for the creation of these key systems.

We are seeking a highly experienced full stack software and web developer who can demonstrate successful large-scale projects which included developing the specification and user experience design right through to launch and writing up full system documentation.

Spirit: Journeys is part-funded through the European Regional Development Fund (ERDF).

Bookspeed is an imaginative, energetic, and very customer-focused place to work. Everything we do is geared to our customers’ success because we can only thrive if they do.

We are a book wholesaler and gift distributor. Our customers come in all shapes and sizes, from big multiple retailers to small owner-run businesses, from quirky gift shops to grand castles and country houses. Our mission is to make it easy for each of them to buy a range of products that is appropriate to their offer and that really contributes to the colour, style, and themes of their store. But, most importantly, a range that sells!
We’ve been doing this for over 30 years and we’re good at it because we love doing it.

The Position

For the past four years, Bookspeed achieved growth has averaged over 15% per year with the business currently seeing revenues of around £12m. The Board has plans to continue the Company’s growth trajectory with ambitious growth plans. One of the key factors in this growth is our ability to accommodate our customers’ requirements through our understanding of their business needs. By approaching these needs thoughtfully and creatively, our Sales Team delivers an excellent customer experience. The Sales Team are supported by a team of Sales Support staff and this support is a critical contribution to the success of the company. Sales Support staff are responsible for ensuring that administrative, reporting, and data provision tasks are completed swiftly and accurately.

The Role

Your responsibilities will include, but not be limited to:

Being the first point of contact for our customers, answering and responding to incoming phone calls is a large part of the role. It is essential you can keep calm under pressure, approach each call in a friendly helpful manner and reassure our customers that they have your undivided attention. Should any problems arise, it is important to approach these with a reassuring caring tone and find appropriate, sometimes, creative solutions to solve the issue.

Working with a group of named Account Managers you will:

• Input orders, credits, returns, chase missing customer deliveries, handle customer complaints
• Research information and complete supplier forms as requested by the Account Managers
• Check emails and manage the release of orders for the Account Managers that you support while they are out of the office or if you are requested to do so.

Trade show Preparations:
• Assist in the preparation of trade shows, supporting the trade show team as required.

Information management:
• You will be involved in all aspects of account opening procedures and handle the processing of account opening forms. This process is a customer’s first experience of Bookspeed’s administrative processes; speed and accuracy are of great importance.
• You will have a key role in actively maintaining our customer prospects database

General administrative duties:
• Work on the front line of contact for incoming enquiries through various channels including phone, email, livechat etc.
• Handling the orders and responding to contact from our inhouse customers.
• Assisting the senior team with various reporting needs
• Order processing and PO requests and credits for all customers
• Processing card payments securely and accurately via an online portal.

The successful candidate will:
• Be able to demonstrate a good knowledge and understanding of all Microsoft Office applications, most specifically Excel, however initial training can be provided in addition to continuing training towards greater proficiency.
• Have an excellent phone manner and get on well with people
• Have an understanding that not all customer needs are clear-cut and be willing to take flexible approaches when required
• Handle data according to GDPR guidelines
• Be well organised and have the ability to prioritise workloads in busy periods
• Be able to work both individually and collaboratively – contributing and sharing ideas as a team
• Be adaptable to the changing nature of the business and relish new challenges
• Be willing to undertake any other reasonable duties required by the company
Previous experience in a similar role will advantage the applicant but is not essential. An eagerness to learn new skills, embrace change and enjoy success is essential.

Terms and Conditions

Bookspeed is an equal opportunities employer. Company Rules, Health and Safety information and a Contract of Employment are issued at the start of employment. Full-time staff receive 30 days holiday per year, pro-rata for part-time staff.
This position is full time, 37.5 hours per week. We operate Monday to Friday; from 9.00am to 5.00pm. Full-time staff have two paid breaks of 15 minutes each and an unpaid break of 30 minutes at lunch-time.

Salary
£ 19,000 + DOE

How to apply:
Please apply by email to Neill (neill@bookspeed.com), Sales Support Manager with your CV and cover letter, describing your suitability for the role.

Closing date for this position is the 25th of May 2021, although we may end the application process early if a successful candidate is found.

Initially this role will be based remotely in line the Scottish Government’s COVID-19 guidelines. You will be provided with the necessary equipment to your home address. When it is safe to do so, the role will then be based in our Edinburgh office in Leith.

Working hours: 40 hours per week
Salary: Commensurate with experience
Location: Rothiemurchus

Accounts and Commercial Manager
Rothiemurchus is seeking exceptional candidates for the role of Accounts and Commercial Manager. This is an exciting opportunity to join the Rothiemurchus team to deliver the world class sustainable experience which enables over 350k visitors each year to care for our outstanding natural and cultural heritage; engages, inspires, drives income and induces loyalty.
Rothiemurchus is a leading destination of choice for inspiring outdoor experiences within a stunning landscape, at the heart of the Cairngorms National Park. It is sustainably managed to the highest international standards for conservation, access and
wider public benefits based on a culture of understanding and learning.
This is a full-time, varied role providing Commercial, Accounts, Finance, Payroll and HR support to the business. Previous experience of Sage 50 Payroll, Quickbooks online, excel and completing VAT returns is desirable. In this role you will have an integral role in the day to day operations as part of the management team and help your two supporting team members develop through coaching and mentoring. You will inspire, motivate and support the wider Rothiemurchus team and partners to deliver exceptional customer experiences and grow income. You will ensure that your team are an integral part of the whole Rothiemurchus team.
You will be an excellent all round, communicator with a welcoming, people first style and demonstrate the ability to lead a small accounts team. You will be highly organised, with the ability to balance multiple demands from a diverse range of internal and external stakeholders. You will also have a strong commercial approach.
This is a hugely interesting time to join Rothiemurchus and play a key role. If you would like to work in and help to care for one of the most loved and special places in the U.K., be part of the leadership team on this family owned and run business which makes a significant contribution to natural capital and delivering the aims of the Cairngorms National Park, please apply for an application form and job description to Natalia McClure natalia.mcclure@rothie.net 01479 810858 (9.30 – 3.00)