Admin, Finance & IT

Information & Knowledge Assistant

Your role will be to support National Museums Scotland in the effective and proper management of documents, records and personal data, ensuring our compliance with information legislation.

Specifically this will involve contributing to Records and Information Management activities across the organisation, assisting with Freedom of Information requests and Data Protection enquiries, and resolving user queries.

You will have Records Management experience and an understanding of information and records management issues and best practice. Knowledge of Freedom of Information and current Data Protection legislation is desirable, strong IT skills and an ability to work closely with internal customers is also
important.

Weekend Car Parking Supervisor

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park which is a pull for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

We are looking for Car Parking Supervisors to oversee our Car Parking Attendants, assist our visitors with parking and keep traffic moving over the busy weekend period. With a friendly and professional approach, you will process contactless payments, direct customers to spaces and patrol parking areas. Playing a key role in ensuring the smooth operation, security, and maintenance of parking facilities, you should demonstrate a positive attitude, good people skills and the ability to take charge when the need arises.

• Do you enjoy working outdoors, helping people and have great communication skills?
• Can you demonstrate excellent customer service skills?
• Do you have the maturity and confidence to deal with challenging situations when required?

You will normally work 8 to 16 hours on Saturday and/or Sunday each week and these will increase over the holidays and peak season.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 28 February 2022.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Weekend Car Parking Attendant

We are looking for Car Parking Attendants to assist our visitors with parking and help keep traffic moving over the busy weekend period. With a friendly and professional approach, you will process contactless payments, direct customers to spaces and patrol parking areas. You should demonstrate a positive attitude and good people skills.

You will normally work 8 to 16 hours on Saturday and/or Sunday each week and these will increase over the holidays and peak season.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 28 February 2022.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Booking Office Manager

Job Opportunity to join the Waverley Team

Waverley Excursions Ltd., which proudly operates Paddle Steamer Waverley, is seeking to appoint a Booking Office Manager to oversee the company’s booking office, develop group and private hire business, and, in particular, to deliver a high standard of customer service.

The Booking Office Manager will work closely with the Customer and Onboard Services Manager to ensure the smooth operation of the passenger business. The successful applicant will have customer service experience.

This is a great opportunity for someone who is looking to gain wider experience. You should be well organised, have good people skills, be flexible with an ability to rise to the challenge when the unexpected happens.

This position is based in Glasgow though attendance on board Waverley will be required. This is a unique role working with the dedicated team who manage and operate Waverley. Everyone in the team helps in whatever capacity necessary to ensure that the demands of the business are met. Flexibility and commitment are essential for this role.

Ideally Candidates will be:
– Educated to a high standard
– Self-motivated with strong organisational and prioritisation skills
– Excellent communication skills, able to write in an engaging manner to suit a variety of audiences
– Ability to manage own workload and multitask
– Ability to work flexibly as a team player in a busy environment
– Ability to process and interpret complex information
– Prepared to learn new skills and assist within other areas of the business
– Competent in the use of Microsoft Word & Excel

The Role of Booking Office Manager within Waverley:

As the Booking Office Manager you will be responsible for all aspects of bookings and processing ticket sales. You will ensure high standards of customer service and be supported in the role by the Customer and Onboard Services Manager.

Responsibilities include:
– Operating the booking office – handling enquires, taking bookings
– Supervising bookings to produce accurate passenger traffic numbers
– Reconcile daily sales
– Dealing with group bookings and securing new business
– Ensuring customer satisfaction and handling feedback

This is a full-time position based at our office in Glasgow (G3 8HA) with a requirement for occasional travel. Working hours are 9am-5pm (winter), 8:30am-5:30pm (summer season) with some flexibility as the position requires. Annual holiday entitlement of 25 days and 10 set public holidays. There will be a requirement to occasionally sail on Waverley to ensure you fully understand the business and customer base.

The salary for this post will be in the region £22k-£25k dependent on prior experience.

How to Apply:
If you can offer the required experience, commitment and enthusiasm to work in a busy office environment please send a CV with covering letter giving your current position and salary to info@waverleyexcursions.co.uk

Closing date for applications is Wednesday February 23, 2022.The interview for this position will take place in Glasgow on Friday March 4, 2022.

Bookkeeper (part-time)

BOOKKEEPER

ABOUT US
At Loch Insh, we are proud of our family heritage, we have been inspiring generations for over 50 years. We are a passionate and dedicated team who strive to deliver a first class experience to every customer, every time.
*
Our mission is to inspire (build confidence and enthusiasm), nurture (to be successful and proficient to achieve a higher level) and master (to be skilled and highly effective).

We have ambitious plans and need an enthusiastic individual who will thrive on being a company ambassador and wants to help us achieve our aims.

WHAT WE NEED

We want someone who can demonstrate a positive and ‘can do’ attitude and has previous experience in a similar role. To be part of our incredible team, you must:

Take pride in all that you do.
Carryout everything to the highest standard.
Never compromise on safety.
Be part of the wider team.
Deliver phenomenal customer service.
Do what’s required to get the job done.
You will also need:

At least 2 years experience in an equivalent role with suitable qualifications.
PRINCIPLE PURPOSE

To support the Finance Director in the day to day management of Cairngorm Canoeing and Sailing School Ltd (CC&SS).
To maintain accurate financial records for CC&SS.
To prepare financial statements for review by the company accountant.
To provide an efficient administrative service to support the financial element of the business.
To work with the external finance support company by supplying information when required.
WORKING HOURS

3 days per week (can be flexible)

WHAT YOU CAN EXPECT

A GREAT PLACE TO WORK

A friendly and welcoming work environment.

AMAZING BENEFITS

Free water sports activities, staff accommodation (subject to availability), discounted food and beverages, free parking, staff events, and pension.

REST AND RELAXATION

5.6 weeks annual leave.

FAIR PAY FOR A FAIR DAYS WORK

Work hard and receive amazing pay.

YOUR DEVELOPMENT

All the training and support you need to get the job done and progress.

BE PART OF THE DREAM

Does this sound like a role for you? If yes, we will welcome the chance to talk to you. Please email a covering letter and an up to date CV

CLOSING DATE

25 FEBRUARY 2022

Applications received after this date may not be considered.

EQUAL OPPORTUNITIES

We employ a diverse range of incredible people and we are committed to an active Equal Opportunities Policy, which starts with our recruitment process.
*

Part-time hours: 24 per week

Application deadline: 25/02/2022

Job Types: Part-time, Permanent

Salary: £25,000.00-£28,000.00 per year

COVID-19 considerations:
Staff regularly tested on site and all necessary regulations adhered to.

Heritage Officer – Community Engagement and Volunteering

Job Type: Part Time
Contract Type: Fixed term (2 yrs)
Salary: £23,000 pro rata (£19,480 actual)

Closing Date: 7th February 2022

Contract: 2 Years fixed-term. This post is funded with support from Art Fund.

About the Role

New Lanark Trust is offering an exciting opportunity to join their Heritage Team as a Heritage Officer with a focus on Community Engagement and Volunteering.

The successful candidate will embed community engagement in the work of the Trust, and ensure our community feels involved and empowered in supporting the World Heritage Site. They will deliver against a Community Engagement Strategy which covers village tenants, residents and locals, as well as external organisations and partners.

The post-holder will also be responsible for developing and maintaining the Trust’s volunteering programme. They will work with volunteering organisations and local groups to shape opportunities, secure volunteers and ensure that volunteers are welcomed and recognised for their work.

This is a part time post for 26 hours/week, with days and times to be negotiated. Occasional evening and weekend work will apply for which TOIL can be claimed. The post-holder will be based in New Lanark, with regular local travel.

This position will be subject to an enhanced Disclosure Scotland check.

DUTIES AND RESPONSIBILITIES

Community Engagement and Outreach

a. Assists with the development and deliver the New Lanark Trust Community Engagement Strategy

b. Supports the development and delivery of best practice audience and partner engagement

c. Engages with local and national organisations through talks, activities, and programmes

d. Supports effective engagement with New Lanark residents through communication and consultation

e. Helps to identify and attract new audiences to the World Heritage Site

f. Represent New Lanark Trust at relevant partnership meetings

g. Works with marketing to produce regular community newsletters

Volunteer Coordination

a. Works with the wider Heritage and Marketing teams to recruit, induct, train and retain Heritage Volunteers for a number of roles

b. Promotes heritage volunteering and assists with the development and provision of volunteer services across the community by liaising with appropriate groups and organisations

c. Provides information, advice, and guidance to Heritage Volunteers regarding policy, training, further opportunities, and any issues surrounding their volunteer role

d. Undertakes all relevant volunteer administration, including recruitment and induction paperwork, expenses processing etc.

e. Provides appropriate reports, and other relevant data on e.g. service uptake,

World Heritage Site Co-ordination

a. Management Plan Delivery – supports the coordination of the management and monitoring of the WHS in line with the UNESCO World Heritage Convention through driving forward, monitoring, reviewing, and reporting on delivery of the WHS Management Plan, and the Monitoring Indicator Report, in cooperation with key partners and stakeholders

b. Communication – promotes the Outstanding Universal Value (OUV) and public benefit of the WHS, increasing awareness and understanding among partners, stakeholders, and the public. Also represents the WHS and WH partners interests and promote best practice in the management of the WHS

c. Policies and Reporting – collates information for, and contributes to, formal reporting processes

Projects

a. Supports the delivery of key strategic projects for the site including, but not limited to,: transport, welcome, interpretation of the site for public benefit

Fundraising

a. Supports the development of funding applications, sponsorship programmes, and digital fundraising in support of the Trust’s fundraising strategy, and in line with the World Heritage Site Management Plan

Collections

a. Supports the management of, and engagement with, the New Lanark collection and associated archive, and supports the training of collections volunteers

Learning and Education

a. Supports the delivery of learning tours, workshops and activities, and supports the training of relevant staff and volunteers in the delivery of new and existing learning programmes

Other

a. Stays abreast of sectoral developments within heritage, museums and related fields to ensure New Lanark’s continued best practice and development

b. Supports the Visitor Experience operation when required

c. Adheres to New Lanark Health & Safety Policy at all times and ensures awareness of the risk assessments, method statements, and training requirements relating to the role

EXPERIENCE

Education Required

1. A relevant degree qualification in history/art history/museums studies etc. is desirable but not essential, as relevant experience in the field will be considered.

Experience & Background

Essential

1. Experience of engagement with diverse communities – ideally within the museums and heritage sector

2. Experience of working and engaging with external partners, local community groups, and cultural organisations

3. Experience of managing a volunteer programme, and volunteers – including recruitment, training, and ongoing support.

4. Creative flair and problem solving skills

5. Ability to work well in a team, and understand the importance of working cross teams; aware of the work of other teams and play an active part in communication and cooperation

6. Excellent written and oral communication skills with an ability to secure and collate information from different sources

Desirable

7. Interest in, and knowledge of Lanark and wider South Lanarkshire area and communities

8. Knowledge and understanding of the Scottish Education system, current curricular thinking, and varied approaches to learning

9. Knowledge and understanding of World Heritage issues and policy

Please submit your CV and a covering letter to Jane Masters, Head of Heritage & Development by Monday 7 February 2022

Jane.Masters@newlanark.org

It is expected that shortlisted candidates will be invited for interview w/c 14th February.
Interviews will be in person if current restrictions allow but may also be held virtually.

Retail Merchandise Administrator

JOB PURPOSE

The purpose of the Retail Merchandise Admin Assistant role is to support the Retail and Merchandise Department in the administration of product ranges, invoices, financial reconciliation, commercial reports, POS, and communication. The role is responsible for ensuring that customer service standards are maintained to a high level, that data is maintained accurately, and that opportunity for retail income and stock productivity is maximised through effective administration.

PLANTS Project Administrator

JOB PURPOSE

This exciting new role will play a key part in the PLANTS Project – Plant Listing at National Trust for Scotland, a three-year programme to survey, and update the plant inventories at the 39 major gardens owned and managed by NTS across Scotland. Accurate plant records are essential, to ensure legal compliance, safe management of the collections, and for supporting visitor engagement and research. Working with the newly implemented IrisBG database, this project represents a major investment in our plant collections and will result in up-to-date plant records across the Trust. The completed inventory will help us safeguard the collections and will provide our property and gardens staff with a reliable, accessible source of collections information for interpretation and visitor enjoyment.

The purpose of this post is to provide administrative support to the Project Manager and the rest of the PLANTS Project teams who will be based at NTS regional offices across Scotland. Reporting to the Project Manager, this role will be responsible for managing all travel and subsistence, administration and communication for the Inventory Teams.

Archive Programme Manager

JOB PURPOSE
As the NTS adjusts to new ways of working we are embarking on an ambitious review of the content of our corporate archive, the service delivery model, and the long-term storage of the archive. The NTS archives include collections currently held at a number of properties and offices across Scotland, as well as Hermiston Quay, the NTS headquarters building. This exciting new role will work closely with the NTS Archivist to lead an ambitious programme of work developing a strategy and action plan for the future management of the Trust’s corporate and historic property archives, both physical and digital. The NTS has already started to plan this programme of review and development with support from expert archive consultants. The post-holder will be expected to further develop the programme, to manage a small project team, and co-ordinate a programme of work spanning several years including engaging with both internal and external stakeholders and playing a key role in the development of a costed options appraisal to find a new home for the archives for when the NTS vacates its Head Office in 2025.

Property and Estates Administrator

The role

To carry out a range of clerical and administrative support and coordination duties, to ensure the smooth running of the department, following predetermined procedures and service standards; acting under appropriate guidance and direction, in support of RZSS’ legislative and managerial needs and its vision and mission. Being a front-line ambassador for the department. Maintaining communication with all key stake holders.

Some of the things you’ll do

Support line manager with the running of the department by providing a full range of administration service and support duties, e.g. collation of weekly and monthly reports; act as the first point of contact for the department to both external and internal customers and representing the department and attending meetings. Issuing urgent tasks in absence of line manager. Liaising daily with staff, suppliers and contractors face to face, over the telephone and email. Dealing with correspondence and arranging staff travel, meetings and appointments for the department.
Coordinate activities, calling out and arranging contractors for service maintenance jobs i.e. vehicle maintenance, heating etc. and manage and maintain records related to the services, processes and bookings systems provided to others out with the department according to agreed procedures, ensuring agreed standards are met.
Perform a range of financial and HR administrative services for the department in liaison with the Finance and HR Departments adhering to agreed timelines and standards.
Coordinate material ordering and stock control processes for the department, working to agreed procedures, budgets and standards.
Coordinate local IT support and other equipment maintenance, working with the appropriate specialist departments adhering to agreed procedures, budgets and standards.

What we’re looking for:

Good qualifications at Standard level (including English & Mathematics) or equivalent qualifications or experience.
Assertive communicator, confident in dealing with queries from across the Society and the ability to use a range of influencing skills to communicate effectively with a wide range of internal and external people on the phone, email and face to face
Competent in Microsoft Office (Word, Excel, Outlook)
Working with minimal supervision, demonstrating good organisational skills, e.g. prioritising workload and accommodate changing priorities.
Proven track record in providing first-class customer care and service delivery, including dealing with customer complaints
Able to implement, maintain and improve record keeping and reporting systems

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

Receptionist and Visitor Services Administrator

Hopetoun House is one of Scotland’s finest Stately Homes and is managed by the Hopetoun House Preservation Trust. The Trust’s purpose is the preservation and conservation of the House, its contents and immediate grounds together with facilitating public access and making educational use of Hopetoun. Hopetoun currently welcomes around 50,000 visitors per year and is graded as a 5 Star attraction by Visit Scotland

To support its charitable objectives there are three main elements to the business of the Trust:
• Visitor Attraction and Education, being open to the public from Easter to September
• Corporate Events & Weddings, including gala dinners, conferences & filming
• Public Events, including fireworks night, lighting trail, Christmas shopping fair and concerts

www.hopetoun.co.uk

Position: Receptionist and Visitor Services Administrator
Status: Part Time – 3 days per week (Tues, Thurs and Fri) 9am to 5pm (with very occasional weekend/out-of-hours work)
Salary: £18,000 to £19,500 p.a. pro rata depending on experience. We offer 29 days (p.a. pro rata) paid holidays (including Bank Holidays) plus a discretionary 3 additional days at Christmas and various company benefits including pension contributions.

Place of work
Based at Hopetoun House, South Queensferry. Please note that there is no public transport near Hopetoun, so your own transport is essential.

The Role
The primary role is being the first point of contact for Hopetoun by phone, email and on site, supporting all sectors of Hopetoun, but more focused on supporting Visitor Services including managing all aspects of day visitor group bookings. Other duties include, office administration, some basic accounts support and a little P.A. support to the Finance Officer and General Manager. Working as part of a small team the successful candidate must be customer focused, enthusiastic, adaptable and above all a strong ambassador for Hopetoun.

This role has 3 core areas as follows:

1. Receptionist
As the first point of contact for telephone enquiries to Hopetoun you must be confident in dealing with a wide range of calls. Typically, phone calls from the public with questions about visiting Hopetoun House and grounds, also sales enquiries for weddings and corporate events (to be passed on to the Event Team). An excellent phone manner is essential. Likewise, general enquires are received by email and must be replied to promptly and precisely. The job holder will also meet and greet visitors in the reception area. All modes of communication require you to be polite, friendly, efficient and professional.

2. Visitor Services
The job holder will manage day visitor group bookings, liaising with tour operators and private groups. In doing so, they will work with the Head Guide, The Stables Kitchen (our onsite café) and our ticketing team ensuring that they are kept up to date with all the relevant information on group bookings. They will be trained to use VenPos (our ticketing software) so that they can check/amend online public bookings, run reports and cover lunch breaks in the ticket office. There is also occasional public event support, e.g. selling/checking tickets at the Christmas Shopping Fair.

3. Administration
Admin duties will include, placing orders (e.g. stationery, workwear, equipment and supplies), making bookings for courses and services, managing incoming and outgoing post, taking minutes at meetings, photocopying, laminating, filing, general correspondence with staff, volunteers, season ticket holders, tenants etc. A small amount of accounts admin is also required such as making payments online and issuing sales invoices and there will also be some P.A. duties for the General Manager and the Finance Officer.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key Skills and requirements
• Experience in a similar role
• Detailed working knowledge of Excel, Word and Outlook
• Demonstrate excellent communication skills internally and externally
• Manage time and differing workloads effectively
• Take accountability
• Demonstrate initiative and attention to detail
• Ability to work independently as well as part of a team
• An interest in heritage/visitor attractions (advantage, not essential)
• Basic understanding of business accounts (advantage, not essential)

To apply please send a letter of application, telling us a bit about yourself, why you’d like this job and why you’re suitable, please also attach your CV. Send to: finance.officer@hopetoun.co.uk

Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted. If you have not been contacted within four weeks, you have not been selected for interview. Only those with a right to work in the UK will be considered.

Direct applicants only. No Recruitment Agencies Please.

Head of Group Finance

The Place

Xpress are delighted to be working with one of our Scottish based Visitor Attractions clients who own and operating an expanding a range of Attractions based across all leading Cities and Towns with the Scottish marketplace. Over the last 2 years the company has continued to push forward with their business model and although the last 2 years have been extremely difficult trading time the company is now starting to see great returns as the business and the economy start to emerge out of this current period.

As part of the next stage in the company’s development they are now looking to attract ideally from a Visitor Attraction or Hospitality / leisure sector a qualified Accountant to initially come on board as Group Head of Finance with the opportunity grow and develop into the future Finance Director as the company expand out of Scotland and into the UK.

The Job

As Group Head of Finance, you will be part of the senior management team and you will report into the CEO you will have responsibility for the following You will be responsible for setting up the finance systems for compiling, analysing, reporting, and presenting P&L figures for all departments and coordination of year end budget reports. You will need to create and implement systems and procedures to record and analyse costs and can communicate these effectively around the business. You will ensure the appropriate control and review processes are in place and being performed across all outlets .

A complete understanding of funding and the ability to interact and manage the relationship with Owners and banks are essential to this role. The ability to motivate and lead a motivated team of professionals is critical to the success of this position.

The Person

You will need to be able to demonstrate a solid track record of operating in a large Visitor Attraction or experience gained in dealing with small multi-site venues where you might have be responsible for being an Area financial manager or / director experience, preferably be qualified to ACCA or CIMA with strong numerical and literacy skills and be computer literate. You will be a good communicator, team leader and motivator who can produce results.

You should have a dynamic personality with the ability to adapt to change.

The Rewards

For the role of Group Head of Finance, our client is offering a competitive circa starting basic circa £70,000 to circa a £100k package to secure the right candidate for this exciting new role that is being created to strengthen the senior management team as the business grows and expands over the next 5 years Xpress Recruitment is acting as an Employment Agency in relation to this vacancy all candidates registering with Xpress Recruitment will need to provide proof of identity, eligibility to work in UK and any relevant qualifications and references.

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