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Seasonal

Gardener

Castle Fraser
Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.

The walled garden and shrubbery area forms part of the larger design laid out by Thomas White in 1795. The walled garden is a modern interpretation of an older layout with herbaceous plants / fruit and vegetable production as well as themed areas of planting. Adjacent is a modern woodland garden with substantial woodland play area for children and families. The wider polices include parkland trees – avenues and drives, meadows and forestry plantations.

This regionally significant Castle and its outstanding garden and landscape attract around 30,000 visitors a year; a competent and enthusiastic gardener is required to complete and compliment the staff structure. An eye for detail as well as flair for creating a beautiful visitor environment is essential. There is much scope for developing within the role in the near future to add to the aesthetic of the property.

Visitor Services Assistant

JOB PURPOSE
This is an exciting and varied role based at Glenfinnan Monument and Visitor Centre.

You’ll help us welcome visitors from across the globe and ensure they have a very enjoyable experience here from the moment they arrive to the moment they leave. Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.

You’ll help generate the income that enables us to care for this world-renowned historic site by serving customers in our café or shop, enabling visitors to climb up the historic Monument and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Welcome visitors at all our key touch points, from arriving in our car park and making purchases in our café and shop, to climbing up the Monument and enjoying our exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Assist with the set-up, stewarding and break-down of functions and events.

Visitor Services Assistant

JOB PURPOSE
This is an exciting and varied role based at Glencoe Visitor Centre in Glencoe National Nature Reserve.

You’ll help us welcome visitors from across the globe and ensure they have a very enjoyable experience here from the moment they arrive to the moment they leave. Through warm, engaging, informative interactions, you’ll help share stories about this amazing place and build support and understanding for the National Trust for Scotland.

You’ll help generate the income that enables us to care for this world-renowned mountain landscape by serving customers in our café, shop, info hub and wider estate, and promoting the benefits of NTS membership. Your role is vital to ensure this popular destination operates smoothly and safely.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Welcome visitors at all our key touch points, from arriving in our car park and making purchases in our café and shop, to exploring our unique reconstruction of a 300-year-old turf house and enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.

Visitor Services Assistant

JOB PURPOSE
St Abb’s Head is one of the most heavily designated natural and cultural heritage sites in the UK, including a National Nature Reserve, two Sites of Special Scientific Interest, two Special Areas of Conservation, a Special Protection Area, two Geological Conservation Review sites, and three Scheduled Monuments.

The property is internationally important for breeding seabirds and species rich grasslands and breeding grey seals as well as being home to a wide range of other wildlife. This along with the stunning coastal landscape means it is a regionally important tourist attraction which attracts over 60,000 visitors annually.

We are looking for someone to join our team, to maximise our visitors’ enjoyment of this special National Nature Reserve; maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in welcoming visitors and running events making the property the best possible place to visit and work.

Gardener

KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally recognised gardens of outstanding historical and horticultural importance; contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation and development of the garden by plant propagation, cultivation and production of seeds, and the maintenance of appropriate plant records and labelling.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with local communities and organisations and promote the work of the Trust.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• On occasion, contributing to the review and development of annual operating plans and operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of Preston Mill & Phantassie Doocot by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming all visitors to the site and processing their bookings, admissions, retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and groups, aiding with specific needs in a warm and efficient manner.
• Stock-rotation and merchandising to promote and maximize sales in the shop.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Gardener

KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally recognized gardens of outstanding historical and horticultural importance; contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Undertaking practical organic maintenance of the garden and wider landscape , managing trees, shrubs, herbaceous plants and bulbs; turf care; organic pest/disease/weed control; staking, plant nutrition, composting and soil improvement ;
• Sound understanding of Vegetable growing and production.
• Use and maintain garden tools and machinery effectively and safely.
• As requested, assisting with education/interpretation and event activities such as guided tours;
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• Ensuring complete compliance with the Trust’s health, safety, and environment policies and procedures.

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.
Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/ purchase/ membership / order in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site and the local area.
• Proactively engaging visitors in the stories and history of the site including guiding and providing tours.
• Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Ranger

JOB PURPOSE
To combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the strategic objectives of the property and wider National Trust for Scotland.
Protect the landscapes in our care and associated habitats as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change. Enable more people to experience more heritage more often, get more out of it & put more back into it. Use evidence and practice from our natural heritage properties to support our voice in national debates advocating for natural heritage. Work with communities living on or close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes. Protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitor’s” outcome.

Visitor Services Assistant

JOB PURPOSE
To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members; deliver appropriate admissions procedures; and provide general visitor information.
To provide operational coordination of retail, admissions, visitor services, and events when required at Branklyn Garden in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
A key aspect of this role it to support the commercial performance of the retail section at Branklyn Garden by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Branklyn Garden.
Please note that the job involves four shifts of 3.5 hours on four different days and requires some flexibility. A weekend shift may also be expected.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth and Kinross and help generate the income that enables us to care for Branklyn Gardens.

Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in tearoom presentation and effective behind-the-scenes processes.

Visitor Services Assistant

JOB PURPOSE
To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.
To provide operational coordination of retail, admissions, visitor services, and events when required at Culross Palace in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

A key aspect of this role it to support the commercial performance of the retail offer at Culross Palace by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Culross Palace.

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