Seasonal

Cook

Mount Stuart House & Gardens reopen for the season on Friday 15th April 2022. Applications are now open to join our established seasonal team.
Successful candidates can expect competitive rates of pay, complimentary entry to the House & Gardens and the opportunity to develop their skills at a leading 4 star visitor attraction.

The Courtyard Cafe requires a motivated and creative Seasonal Cook to join the team for the 2022 season. Successful candidates will support the Catering Manager to plan, create and deliver tasty menu options using seasonal produce sourced from our Kitchen Garden and other local suppliers. The successful candidate will also be responsible for stock ordering and maintaining cleanliness standards in the kitchen.

Working closely with and reporting to our Catering Manager, you will deliver a first class food experience both in the café and, as required, at events. Successful candidates must have experience in a similar role. A minimum of Elementary Food Hygiene is a requirement for this role.

The role is paid hourly (rate according to experience) and is fixed term March-October. Weekend and bank holiday work is part of the role.

To apply for the Seasonal Cook position please email a CV and covering letter, marked clearly with the role you are applying for, to Fiona Hardie e: fiona@mountstuart.com.

The closing date for all applications is Wednesday 23rd February with interview dates to be confirmed w/c 28th February.

Retail Sales Assistant

The role

Providing a first-class sales and customer service experience to all visitors at RZSS Edinburgh Zoo and by providing information and assistance and ensuring an environment that is engaging and well maintained.

This is a seasonal, variable hours role for a 6 month period and weekend working will be required.

Some of the things you’ll do:

* Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
* Operate retail systems efficiently and effectively to both sell and upsell products.
* Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
* Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
* Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.

What we’re looking for:

* Good achievement in standard grades (or equivalent), including English and Mathematics.
* Accurate numerical reasoning skills and attention to detail.
* Engaging customers empathetically to link or upsell our products.
* Use of electronic cash till.
* Providing first-class customer care and service, including dealing with customer queries.
* Previous work in a range of retail activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Visitor Services Assistant – Collections Care

Purpose of the Role
To maximise visitor enjoyment of this property by helping to care for, protect and promote its Nationally Significant Collections and historic Interiors and by providing an efficient and effective service through high standards of Collections care and conservation cleaning based on the needs of the property and its collections.

Key Responsibilities

The Collections Care Assistant is responsible for a wide variety of duties in connection with the care and conservation of the interiors and collections at Brodick Castle. These duties involve the correct handling and conservation cleaning of the collections, following best-practice at all times, and general housekeeping duties throughout the House.

Specific duties include:
• Best-practice conservation cleaning of the collections (furniture, silver, ceramics, glass, works of art, textiles, rugs, books etc), using property-specific cleaning plans and approved and recommended methods, materials and equipment
• Conducting the daily, weekly, monthly and annual conservation cleaning of the collections & property including the collection storage areas, the visitor route and visitor services areas
• Assisting the property teams to hold functions and events ensuring appropriate conservation standards are upheld.
• Monitoring the condition of the collections, both through routine, informal checking and formal record keeping, reporting any concerns, damage or loss to the Collections Management Officer, the Regional Conservator and the Collections Services Team
• Accessing the Trusts Collections Management Database, Adlib, obtain information about the collections as and when required.
• Contributing to the NTS Integrated Pest Management strategy & assist with required treatments.
• Supported by the Collections Management Officer, ensuring sufficient stocks of conservation materials are maintained
• Assisting the Collections Management Officer to promote the Property and collections using social media and in house activities and events
• Undertaking in-house and external training as appropriate to ensure the highest level of conservation cleaning and collections care is adhered to at the property

Ranger

Purpose of the role – how it adds value
To contribute to the management of Brodick Country Park & Goatfell, in line with the Trust’s objectives for conservation, access and enjoyment, and meeting health and safety and other policies and standards. To help deliver the targets in the countryside management operational plan. The post holder will help to protect and enhance the natural and cultural heritage whilst facilitating access by visitors and increasing their enjoyment and understanding by means of interpretation and partnerships with local stakeholders.

Brodick Castle, Gardens and Country Park and Goatfell.
Brodick Castle, Country Park and Goatfell could be described as the archetypal Trust property exhibiting all the elements that the Trust aims to conserve, from built and natural heritage to the collections, designed landscape and wild land.

Brodick Castle, with its magnificent gardens and policies, rises majestically above Brodick Bay on the Isle of Arran. Once owned and created by the Dukes of Hamilton, one of Scotland’s grandest aristocratic families, the property derives much of its significance from this association. The Castle is of national importance for its architectural and archaeological interest, and the gardens have three national collections of Rhododendrons.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering at Leith Hall in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Catering offer, including ordering, merchandising, sales targets;
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the VSS Operations on-site and off-site as required

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Leith Hall.

Leith Hall is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

Visitor Services Assistant

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Leith Hall.
Leith Hall is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Drum Castle.

Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

You must be flexible to meet the needs of the property, this will include weekend working.

Visitor Services Assistant

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Drum Castle.
Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Fyvie Castle and help generate the income that enables us to care for Fyvie Castle and other National Trust for Scotland properties.

Visiting our tearoom is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You will help us maximise sales through excellent customer service and product knowledge, taking a pride in store presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Haddo House and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

SCOPE OF JOB

Customer Service

• Regular interaction with members of the public of all ages and abilities.
Teamwork

• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Catering Manager

Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Ability to do basic cooking.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Craigievar Castle.

Craigievar Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

Visitor Services Assistant

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Craigievar Castle.
Craigievar Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

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Cook

Retail Sales Assistant

Visitor Services Assistant – Collections Care

Ranger

Visitor Services Supervisor – Food and Beverage

Visitor Services Assistant – Food & Beverage

Visitor Services Assistant

Visitor Services Assistant – Food and Beverage

Visitor Services Assistant

Visitor Services Assistant – Food & Beverage

Visitor Services Assistant – Food & Beverage

Visitor Services Assistant

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