Seasonal

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Craigievar (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

JOB PURPOSE
To provide all-round assistance in the art gallery and craft shop at Souter Johnnie’s Gallery, Kirkoswald. The Supervisor will be involved in arranging new exhibitions, liaising with artists and buyers and record-keeping. They will make sure that exhibits are well coordinated and will work with artists in planning and organization of exhibitions and events. The Supervisor will be the sole member of staff on site and, as such, will also provide excellent customer service in the property. They will also be responsible for recruiting and managing a team of local volunteers. The Supervisor is the face of the gallery and will interact effectively with visitors, artists and suppliers, and management.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• The Supervisor is responsible for a wide variety of duties in connection with the presentation, operation, cleanliness and maintenance of the property.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the Gallery and will recommend it to others. They will work on the execution of upcoming exhibitions, and to provide gallery reception during regular business hours. Act as an installation coordinator for the set-up and hanging of exhibitions. Monitor and keep track of supplies and the supply budget. Manage day-to-day operations.
• Responsible for maintain retail and gallery stock, processing sales and replenishment in conjunction with the retail team at RBBM.
• Light cleaning duties will also be the responsibility of the GS.
• Ensuring the security of the property and its contents, keeping the building clean and functional, following best-practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award, rating.
• Recruitment, training and management of volunteers who will help in the running of the property and events.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.

Specific duties include:
• Organise exhibitions of artworks at the property to ensure there is an interesting and engaging programme throughout the season. Provide appropriate display / storage, competent object handling, liaise with artists and suppliers and comprehensive record keeping.
• Effective promotion of the exhibitions to drive footfall and achieve sales targets
• Delivering high standards of customer service in a gallery setting, handling customer enquiries online, on the telephone and face to face
• Ensure high standards of presentation at the property through housekeeping (cleaning floors, toilets and serving areas); general tidying of the grounds and light gardening duties (although main gardening work will fall to RBBM gardening team)
• General management of the gallery including opening, closing and alarm setting; cash-handling and banking;
• Promoting the benefits of NTS membership to achieve sales targets at the property
• Recruitment and training of local volunteers to assist in day-to-day operations and events
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

This varied role includes welcoming aquarium visitors at reception, providing visitors with information relating to aquarium exhibits and marine life, assisting with customer sales and merchandising in the gift shop and supervising the health and safety of visitors and exhibits. The role also includes delivering learning programmes to school groups and assisting with aquarium events.

If qualified, there is an opportunity to participate in the aquarium’s SCUBA diving operations.

The right person will be cheerful, lively and ready to engage with visitors, with previous experience of working with the general public in a service environment. Some knowledge of Scottish marine life would be useful but full training is given. More importantly, the post holder must have good presentation and interpersonal skills and be a flexible team worker.

The post runs from April until end of October, 25 hours per week with a flexible working pattern, including weekends.

18 hours per week – 8.30am to 1.30 PM – Sunday to Tuesday
Fixed Term until 31/03/2023

Thank you for your interest in the post of Visitor Operations Assistant with Historic Environment Scotland, based at Urquhart Castle. This is a fixed term and pensionable appointment.

The role will predominantly provide key support to the Visitor Operations team. The main duties of the role involve cash handling, till reconciliation, banking, and associated paperwork. In addition, the post holder will have the opportunity to work throughout the monument including in the shop and admissions areas and conversing with visitors to Urquhart Castle.

Fixed Term Appointment x2, from May to September

25hrs p/w

Thank you for your interest in the post of steward with Historic Environment Scotland. We have roles available at various sites across Orkney. This is a fixed term and pensionable appointment with various working patterns and hours available.

The post holder will be responsible for delivering the highest standards of visitor experience across sites in the Orkney district, working across all areas, including in the shop, admissions area and outside within some of our fantastic monuments, with delivery of guided tours a core part of the role.

The various roles available across Orkney sites, include Skara Brae, Bishops and Earls Palaces and Broch of Gurness.

Fixed Term Appointment x 2 from April to September.

22.2 hrs p/w

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Jarlshof and covering activity across Shetland. This is a fixed term and pensionable appointment with various working patterns and hours available during the contract period.

The post holder will be responsible for delivering the highest standards of visitor experience across Shetland sites working across all areas, including the shop, admissions area and outside, with delivery of guided tours a core part of the role.

Scottish Canals is looking for Destination Assistants to join our friendly team at The Falkirk Wheel.  

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2022 season.

If you’re interested in tourism, travel, events, food & drink, boating and outdoor activities, then this could be the perfect opportunity for you.  We have seasonal and casual contracts available with a degree of flexibility around working patterns and hours.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences, our Destination Assistants enjoy a wide range of fun and exciting responsibilities. 

You will assist customers with purchases, supply information, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember. The role will involve customer service, cash handling, replenishment of the gift shop, and the preparation of food and drink.

Key Duties Include:

​​​​​​​Greeting customers as they enter our visitor centre
Checking people in for boat trips
Assisting with touch screen kiosks
Signposting guest
Assisting Travel Trade

To be successful you will have:

Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, café, tourism, events etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Steward (Iona Abbey and Nunnery)
Closing Date: 23/03/22
Expected Interview Date: 30/02/22 – interviews are anticipated to be conducted remotely

FIXED TERM – 6 MONTHS – FULL TIME

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Iona Abbey and Nunnery. This is a fixed term and pensionable appointment.
The post holder will be responsible for delivering the highest standards of visitor experience at Iona Abbey and Nunnery working across all areas, including in the shop, admissions area and outside, with delivery of guided tours a core part of the role.

If you are unable to complete an online application form, please email jane.stewart@hes.scot, quoting the job title and recruitment reference, and we will arrange for an application form to be sent to you.

Please note that, as we operate an electronic recruitment system, we will contact you via the email address that you provide in your application to inform you of the outcome of your application.

For further information about the post, please contact Jane Martin jane.martin@hes.scot

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the property and its assets are protected, safe and secure.
Specifically, working to support delivery of our public facilities and services. This role is to ensure the smooth and safe delivery of those everyday services which are available to the general public visiting Mar Lodge Estate. The role will support our rangers, visitor services, events and holiday let activities when required, helping to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area;
• Provide a positive visitor experience to the estate by assisting with carparking, property checks, tours, events and onsite activities when required.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.

To maintain excellent standards of site and personal presentation at all times
• To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.
• Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property
• Ensuring the property is ready to accept and welcome visitors by the set operational times;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Participate in a “Duty” rota to ensure that visitor’s needs out with normal working hours are supported.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.