Seasonal

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

Castle Fraser
Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Castle Fraser (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

JOB PURPOSE
This is an important role based at Moirlanich Longhouse, Glen Lochay by Killin, supporting our volunteers to ensure this popular property operates smoothly and safely.
Welcoming visitors and ensuring they have an enjoyable experience. Through warm, engaging, informative interactions, helping to share stories about this amazing place and build support and understanding for the National Trust for Scotland. You’ll help generate income that enables us to care for this significant property by promoting the benefits of Trust membership.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
• Providing a responsive, friendly and efficient service tailored to the needs of individual visitors, including those with special needs or from overseas.
• Developing a thorough understanding of the property enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Promoting the National Trust for Scotland including brand to include our events, upselling other properties and any promotional campaigns, being proactive in the selling of membership and Gift Aid.
• Following guidelines to ensure accurate reporting of visitor numbers.
• Feeding back visitor comments and your own ideas to develop and improve our offer, service and operations.

To maintain excellent standards of site and personal presentation at all times
• Assisting with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Wearing uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Sharing responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

Financial Responsibilities (where applicable)
• Adhering to all financial procedures to include collection and safeguarding of monies.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Desirable
• Experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills and personal standards.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Flexible, helpful outlook to customers and colleagues.
• Experience of cash handling.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• A passion for Scottish heritage and history

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Stanley Mills and Meigle Museum. This is a fixed term position and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience across sites Perthshire and Fife, working across all areas, including in the shop, admissions area and outside.

Thank you for your interest in the post of Roving Steward with Historic Environment Scotland, based within Fife and Perthshire. This is a fixed term position and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience across sites Perthshire and Fife, working across all areas, including in the shop, admissions area and outside.

Clynelish Distillery was established in 1819 and is in the popular coastal town of Brora. Clynelish proudly serves as one of the Four Corner distilleries of Johnnie Walker Whiskies. The distillery is the home of the 14-year-old single Malt Whisky which is a key brand to the portfolio.

An exciting opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as an ambassador for the brand.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Building a strong rapport with customers is key and having the confidence and passion to represent Clynelish Distillery, ensuring the customers leave with complete satisfaction is a must.

No prior knowledge of Whisky is necessary as full training will be provided.

The site is open seven days per week and flexibility is required for evening and weekend work

Feel inspired? Then we may have an opportunity for you!

Contact Ella Walford today at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline:
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.

We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Dalwhinnie Distillery is home to a famous Highland Single Malt Whisky recognised for its fantastic flavours. This magnificent five-star Scottish Tourist Board attraction is set amongst beautiful mountain scenery in the heart of the Cairngorm National Park. Dalwhinnie is the highest Distillery in Scotland situated 1164 feet above sea level.

This fantastic opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors, taking them on a journey they will always remember and sharing their love for Whisky with all visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as ambassadors to the business.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Building strong rapport with customers is key and having the confidence and passion to represent Dalwhinnie Distillery in a dazzling way, ensuring the customers leave with complete satisfaction.

No prior knowledge of Whisky is necessary, however if you are fluent in other languages that would be advantageous but not essential.

The site is open seven days per week and flexibility is required for evening and weekend work.

Feel inspired? Then we may have an opportunity for you!

Contact Ella Walford today at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline:
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.

We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Glen Ord is Diageo’s second largest distillery in Scotland, producing 11 million litres of alcohol per year. The Distillery is a five-star VisitScotland attraction and the home of the prestigious The Singleton Glen Ord.

Your Time at Work
An exciting opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as an ambassador for the brand.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Our Perfect Worker
Building a strong rapport with customers is key and having the confidence and passion to represent The Singleton of Glen Ord Distillery, ensuring the customers leave with complete satisfaction is a must.

No prior knowledge of Whisky is necessary as full training will be provided.

Key Information and Benefits
The site is open seven days per week and flexibility is required for evening and weekend work

Feel inspired? Then we may have an opportunity for you!
Contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.

Royal Lochnagar Distillery sits at the foot of the Cairngorm mountains, a mile from Balmoral Castle. This small craft distillery is renowned for it’s incredible location and outstanding whisky. This prestigious site represents an everlasting experience you will not forget.

Your Time at Work
This fantastic opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors, taking them on a journey they will always remember and sharing their love for Whisky with all visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as ambassadors to the business.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. This will include warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products. Working within the hospitality and retail departments are key to this role. The ability to work together as a team and have exemplary communication skills are imperative.

Our Perfect Worker
Building a strong rapport with customers is key and having the confidence and passion to represent Royal Lochnagar Distillery, ensuring the customers leave with complete satisfaction is a must.

No prior knowledge of Whisky is necessary as full training will be provided.

Key Information and Benefits
The site is open seven days per week and flexibility is required for evening and weekend work.

Feel inspired? Then we may have an opportunity for you!
Contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.

Cardhu Distillery, our client’s 5-star Scottish Tourist Board attraction is a magnificent story to experience first-hand. As a distillery which was pioneered by a woman the journey takes you through this fantastic piece of history and culture, ensuring you will learn and understand the sites important heritage.

A fantastic opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors, taking them on a journey they will always remember and sharing their love for Whisky with all visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as ambassadors to the business.

Building strong rapport with customers is key and having the confidence and passion to represent our client in a dazzling way, ensuring the customers leave with complete satisfaction.

No prior knowledge of Whisky is necessary, however if you are fluent in other languages that would be advantageous but not essential.

Does this sound like the opportunity you have been looking for? We would love to hear from you and discuss this exciting role in more detail. Please contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

Your Time at Work
The site is open across seven days per week and we require flexibility as some evening and weekend work is required. There is a variety of different hours available so please contact us to discuss further.

Our Perfect Worker
This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. From warmly greeting the visitors to promoting brands, providing guidance on questions and upselling products alongside assisting in the shop. The ability to work together as a team and have exemplary communication skills are imperative.

Key Information and Benefits
Temporary on going role, rate of pay £9.90

About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

Cragganmore distillery, on the banks of the river Spey, is home to one of the most complex and characterful malt whiskies of the Speyside region. Our visitor experience offers our guests the opportunity to learn more about our rich history, production process and our wonderful Cragganmore Single Malt Whisky Range.

Your Time at Work
An exciting opportunity as a Seasonal Tour Guide provides a chance to be involved with a dynamic team who aim to create remarkable experiences for all their visitors. You will be responsible for sharing the heritage with passion and enthusiasm and acting as an ambassador for the brand.

This is a crucial and important role within the team, and you will be required to provide a first-class customer service experience. This will include warmly greeting our guests, conducting guided tours and tastings and providing guidance to showcase our brands within our retail area. The ability to work together as a team and have exemplary communication skills are imperative.

Our Perfect Worker
Building a strong rapport with customers is key and having the confidence and passion to represent Cragganmore Distillery, ensuring the customers leave with complete satisfaction is a must.

No prior knowledge of Whisky is necessary as full training will be provided.

Key Information and Benefits
The site is open seven days per week and flexibility is required for evening and weekend work

Feel inspired? Then we may have an opportunity for you!
Contact Ella Walford today, at Brightwork on 07967779730 or email Ella.Walford@brightwork.co.uk

About Staffline
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.