Seasonal

We are looking for a Visitor Services Supervisor at Almond Valley – West Lothian’s favourite family visitor attraction – your job will be to ensure that all our visitors enjoy a great day out.

The Visitor Services Supervisor will contribute towards all of the practical duties of the front-of-house team which may include:

Ticket sales and visitor enquiries at the reception point
Gift shop and other retail operations
Issue and management of annual passes
Processing of bookings, e-mail and phone enquiries
Inspection of visitor facilities and associated housekeeping duties
Cash handling, till operation, and digital record-keeping
Contributing toward the operation of special events and activities
Serving as train guard
Any other reasonable duty necessary to ensure visitor satisfaction
The Supervisor will additionally lead the front-of-house team based at reception, coordinating routine day-to-day visitor operations, serving as first point of contact with visitors, and responding to any eventualities. They will oversee other front-of-house team members based at reception, and support the practical development and training of new staff.

In the absence of the Visitor Services Manager, (or as otherwise directed), the supervisor may be required to undertake a wider range of duties associated with the management and administration of visitor operations.

A 40 hour week is worked, normally working five days in seven, which will include some weekend working, and over holiday periods when Almond Valley is at its busiest. The normal working day is 9am to 5pm, although there may be some variation from this to suit visitor demand and the needs of the business.

This is a fixed term post until 31st December 2022

We are looking for an individual who will enjoy working in an arts venue that is both busy and dynamic. An interest in the food and beverage industry is desirable and an open friendly personality matched with a keen eye for detail.

The successful candidate will have the personality and ability to deal with people at all levels and will demonstrate their ability to prioritise and deal efficiently and effectively with their work load. An ability to be diplomatic and discrete where necessary is crucial.

Key responsibilities, tasks and duties:
•Be knowledgeable of the entire food and beverage menu to offer suggestions, advice on dietary requirements and up-sell wherever possible.
•Delivering an outstanding customer experience.
•Greeting, seating guests, expedite orders as requested by customer.
•Prepare/serve beverages, full knowledge of the drinks lists expected, ID’s checks for alcohol service.
•Clear concise communication with the Caf , Silverstreak and kitchen teams.
•Maintaining a smooth flow of service in your section, ensuring timely clearing and set up of tables.
•Ensure re-stocking of prepared food in Silverstreak caravan.
•To ensure the smooth running of caf  and Silverstreak caravan.
•Work closely with the Restaurant manager to ensure Caf  and Silverstreak caravan runs smoothly and provides excellent customer service at all times.
•Knowledge of Jupiter Artland as a visitor attraction.
•Receive and process payments (cash and credit cards).
•Be responsible for high standards of cleanliness and presentation. Ensuring all areas are clean and tidy at all times. Wiping counters, cabinets, brasses, refrigerators etc. •Daily/weekly schedule.
•Maintain stock including condiments, napkins, straws etc.
•Ensure coffee machine and equipment is cleaned regularly and operates properly.
•Comply with health and safety food regulations.
•Communicate customer feedback and maintenance requests to Restaurant Manager.
•Clean tables and stack chairs in both restaurant and takeaway area.
•Demonstrate and ensure the whole team displays the Visit Scotland requirements.
•Ensure that health and safety requirements are met at all times.

We are looking for an individual who will enjoy working in an arts venue that is both busy and dynamic. An interest in the arts is desirable and an open friendly personality matched with a keen eye for detail and a passion to lead from the front.

The successful candidate will have the personality and ability to deal with people at all levels and will demonstrate their ability to prioritise and deal efficiently and effectively with their work load. An ability to be diplomatic and discrete where necessary is crucial.

Key responsibilities, tasks and duties:
• To ensure the smooth running of Jupiter Artland while open to the public.
• Responsible for the opening and closing of Jupiter Artland.
• Supervision of Seasonal Shop Assistants, Box Office staff, Visitor Experience Assistants and Volunteers.
• Work closely with the Restaurant manager to ensure Jupiter Artland runs smoothly and provides excellent customer service on a daily basis.
• Assisting with or hosting groups and events.
• Checking in and out of guests staying at the Artist’s House, as well as providing support if needed.
• Ensure members of the public are offered exceptional customer service at all times.
• Deal with any issues/queries and complaints effectively.
• Manage and supervising retail space, ensuring it is presented to the highest standards at all times including merchandising, re-stocking and above all selling.
• Responsible for cashing up end of day sales, produce reports and organising floats.
• Assist in actively selling tickets, stock items from shop, promoting events, courses, talks, memberships. Develop sales and promotional programme that maximises shop performance.
• Online shop assistance, photography, fulfilling orders and assist with shop/sales newsletters.
• Assist with Membership processing and database entries.
• Ensure that health and safety requirements are met at all times.
• Staff rotas, managing and motivating Seasonal Shop Assistants, Box Office staff, Customer Service Assistants and Volunteers.
• Deal with any other issues that may crop up on a daily basis and generally being the friendly helpful face of Jupiter.

Join our team as a Tour Guide

Do you want create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a costumed Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. The role also includes assisting with private evening hire and event operations as and when required.

We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

In return, we will invest in your career. We offer:

Free health cash plan
Pension
Group discounts
Contract: zero hour contract – fixed term (July 2022 – October 2022)

The role requires flexibility with work schedule which will involve weekends and evenings as appropriate, this also includes helping out with special events and tours.

Salary: £9.50 per hour

A full Job Description can be downloaded from our website

Join our team as a Guest Services Team Member

Do you want create memories for our guests in our growing portfolio of story-led experiences? If so we are the high-quality tourist attraction and leisure brand for you!

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:

Free health cash plan
Pension
Group discounts
Contract: zero hour contract (to September). Weekends & Bank Holidays included.

Salary: starting at £9.50 per hour

More information can be found on the The Real Mary Kings Close website.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations of Functions and Events, with occasional work in Admissions, Retail, and Catering activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• To assist with the set-up, stewarding and break-down of events.
• To assist with hospitality events. Staff may be asked to work through into the night hours.
• To ensure good housekeeping of all event areas, including kitchens, serveries and back of house areas.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To ensure that retail merchandising is in accordance with NTS policy.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.

To provide a consistently high standard of visitor care at all times
• Welcoming guests to various events, and facilitating throughout the evening to ensure an enjoyable and memorable event.
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

Brand Home Guide

Oban Visitor Centre

Full-Time – 5 Month Fixed Term Contract

Closing Date: 25th April 2022

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

This is an exciting opportunity to join the hardworking team at our Oban Visitor Centre as a Brand Home Guide.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

Please note this role is a full-time fixed term contract comprised of 1983.6 annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Brand Home. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Oban Visitors Centre

Brand Home Lead Guide
Royal Lochnagar Visitor Centre

9 months Fixed-Term Contract

 

Closing Date – 25th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Royal Lochnagar Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a FTC full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be phenomenal if you had an understanding of Microsoft office or similar applications however this is not crucial

In return, you will be rewarded with a highly competitive base salary, company share options, fantastic pension plan, product allowance and many more!

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular

Primary Location:

Lochnagar Visitors Centre

Worker Type :

Fixed Term Contract (Fixed Term)
Primary Location:

Lochnagar Visitors Centre

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail, Visitor Centre, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Crarae Gardens a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner.
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties.
– Maintain high standards of hygiene in the catering facility and ensure HACCUP regulations are adhered to.
– To make and serve barista grade coffee and assist with catering
– assisting in the day to day running of a retail offer.
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times:-

– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
– ensuring site is ready to open and welcome visitors by the set opening time.
– wearing correct uniform, name badges, or PPE as required.
– reporting all instances of damage and wear and tear issues promptly to your line manager.
– working in harmony with other departments; gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities –

– To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

– To actively upsell products, services and memberships to facilitate the visitors’ enjoyment.

Health and Safety –

– To ensure site meets with Health and Safety legislation in liaison with your department manager.

– To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

– To use personal protective equipment as provided and directed by your line manager.

Desirable

• Demonstrable experience in a customer-facing catering or retail based role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a customer-facing role in a heritage environment.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Leith Hall.
Leith Hall is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous front of house or guiding experience
• Additional languages
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.