Seasonal

Front of House Assistant Museum & Galleries

Job Description

Job Purpose:
To take an active role with the day to day running of the venue.
Including running reception desk, gift shop, room bookings and display area operations.
Key function is to provide first class services to the visiting public.

Responsibilities:
1. Provide a first class visitor experience at all times and act as a role model for excellent customer service.

2. Undertake reception duties, (e.g. admission of members of the public, dealing with enquiries, process bookings and retail sales using electronic systems, issuing customer research paperwork, maintain and monitor electronic records, etc.).

3. Work in the attraction shop/retail area, actively selling merchandise, merchandising, restocking and rotating stock as well as ensuring general up keep of the area.

4. In line with legal and operational guidelines, process cash and card transactions, bank income and complete daily and weekly income records.

5. Proactively encourage visitors to make a donation to support their visit, actively upselling benefits of contributing through donations.

6. Actively and accurately deliver visitor information on the attraction, other Live Borders facilities and the wider visitor/heritage economy of the Borders and beyond using a range of resources including on site materials and digital facilities.

7. Dealing with general enquiries and relaying these to relevant staff where appropriate, recording data relating to offers of prospective loans or donations received from the public.

8. Assist with the proper security of the venue, including key holding duties.

9. Follow daily cleaning and housekeeping tasks associated with maintaining an excellent customer service experience, including but not limited to; emptying waste bins, dusting, glass cleaning and vacuuming, customer toilet checks throughout the day, welcome area outside building is clean and well presented. This work will involve some handling and lifting abilities and use of standard cleaning equipment.

10. Liaising with the Assistant Curator/Supervisor regarding matters relating to the museum, displays, collections and facilities as per agreed procedures. Ensure that museum displays are fit for purpose i.e. supplies of hands-on material are adequate, electronic equipment is in working order, displays/interpretation are in place.

11. Assist at events including, private views, education activities and group visits.

12. Undertaking minor maintenance/repairs as directed to the displays, fixtures and fittings, including replacing light bulbs (where possible), monitoring environmental conditions (where appropriate) and ensuring that all matters of significance are recorded appropriately and reported to Assistant Curator/Supervisor for attention.

13. Undertake occasional work on the museum collections as directed including; compiling and checking paper records, museum paperwork duties, data collation and input, answering enquiries and re-packing boxes of museum objects as per established procedures.

14. Build and maintain good working relationships with colleagues within the organisation
15. Comply with, and ensure compliance with, all Live Borders policies and procedures

16. Ensure services meet Health and Safety standards established by Live Borders

17. As an employee you must take reasonable care for the health and safety of yourself, other employees and anyone else who may be affected by your work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions and / or training received.

18. This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake your duties in another Live Borders venue to meet requirements of the Service or Live Borders.

Science Communicator

Contract: Flexible – varied hours

Dundee Science Centre is currently looking for confident, exceptional communicators to join our team to fulfil the key role of Science Communicator in a part-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You may at times be responsible for: developing high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences in a blended approach with a key focus on digital, in-centre, outreach and in homes in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidates will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 6pm on Monday 9th May 2022 with interviews taking place week beginning 16th May 2022; no alternative dates are available.

Summer Explainers

We’re recruiting folk to develop and deliver simple activities that engage and entertain visitors to Almond Valley. During the course of the summer holidays we’ll be running Summertime Discoveries; a daily programme of informal activities and demonstrations that families can join in or leave as they wish during the course of their visit. Most sessions take place outdoors and might involve animals on the farm, our vegetable crops, our woods and green spaces, or relate to our museum collections. Activities will be simple, satisfying and suited to primary-age kids, often involving easy crafts, observations, stories and experiments

We’re looking for people who are good with people, and find it easy to communicate their insight and enthusiasm to younger visitors. They will be practical, empathetic and engaging, with the necessary confidence, presence and communication skills. They are likely to have specialist interests, qualifications and skills in areas that will be relevant to the programme; and might be from a scientific or a creative background.

These fixed-term appointments will extend from mid-June until the end of August, with the expectation that candidates will be generally available throughout this period. A 40 hour week will be worked, five days in seven, @ £9.50 p/h or minimum wage. Explainers will prepare and deliver these public activities and attend to any other visitor service duty that may be required

Admissions Assistant

Applications are invited for Visitor Operations & Customer Service Staff with Historic Environment Scotland based at Stirling Castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors – ranging from: greeting our visitors in the car park, selling admission tickets and processing online bookings. You will play a key role in ensuring that every visitor has an enjoyable and informative visit.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

We have a number of positions available within our Admissions Team. These are all part year permanent, part time and pensionable appointments which will include working weekends and public holidays:-

* 27.5 hours per week for 22 weeks
* 25 hours per week for 26 weeks
* 25 hours per week for 24 weeks
* 11 hours per week (Saturday & Sunday) for 20 weeks
* 25 hours per week (fixed term only) for approx. 19 weeks

Closing date for applications is noon on Wednesday 4th May 2022 with interviews expected to take place w/c Monday 16th May 2022.

Steward

Applications are invited for the position of Steward with Historic Environment Scotland based at Doune Castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will actively be involved in work which supports providing the best experience for our visitors – ranging from greeting our visitors, the processing of admission and retail sales and ensuring that every visitor has an enjoyable and informative visit.

These are part year permanent, part time and pensionable appointments working on average 22.2 hours per week for a period of 26 weeks which will include weekends and public holidays.

Please refer to the job description for further information about the role.

Closing date for applications is noon on Wednesday 4th May 2022 with interviews expected to take place w/c Monday 16th May 2022.

Seasonal Gardener

CONTEXT

Threave is one of the National Trust for Scotland’s top ten most visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Sculpture Garden, a variety of different water features, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques.

JOB PURPOSE

Under the direction of the Head Gardener/Assistant Head Gardener, to ensure that the garden and estate are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Grass-cutting, strimming, hedge-cutting and raking/collection
b. Assisting with glasshouse duties
c. Hand-weeding of beds and borders
d. Vegetable beds and harvesting/growing produce
e. Planting out ( under direction of staff)
f. Application of mulches

2. Assisting with general property maintenance duties and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Refuse disposal / litter picking if required
b. Raking gravel paths

3. Assisting as required with the general enjoyment of the gardens and estate by:
a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate

4. Working with the full time staff to foster positive relationships with visitors and promoting the work of the Trust.

5. Working alongside volunteers, seasonals and trainees.

6. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

This role does not require you to undertake a criminal records check.

Front of House – Casual

Contract Type: Casual

Hourly Rate: £9.90 plus unsociable enhancements

Location: Various

Job Reference: ON000369

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As we are an accredited Living Wage employer paying the Scottish Local Government Living Wage, we guarantee that you will always earn more than the National Minimum Wage regardless of your role in the organisation.

We also offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity to join our Front of House team within our Venues throughout OnFife. As this is a casual role your days and hours of working will flex to meet the business needs, and this will include weekend and evening work across our venues throughout Fife.

You will be part of the frontline team delivering a high level of customer service within our theatre venues and assist in ensuring the safety and comfort of members of the public and staff.

Download the full job description here.

About You

You’ll ideally come from a service background, but it’ll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease. You will be energetic, enthusiastic and have a positive and flexible ‘can do’ attitude.

How to Apply

To apply please download and complete our Application Form and return this along with a completed Equal Opportunities Form to our recruitment team at recruitment.fct@onfife.com

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

We are an equal opportunities employer.

Crew – Casual

Contract Type: Casual

Salary: £9.90 per hour (enhanced rates payable for unsocial hours)

Locations: Various

Job Reference: ON000367

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Roles

We have an exciting opportunity to join our Theatre Crew team within our Venues throughout OnFife. As this is a casual role your days and hours of working will flex to meet the business needs, and this will include weekend and evening work across our venues throughout Fife.

You will be part of the teams providing all technical and manual services and facilities for all activities within OnFife theatre venues. To provide technical coverage as appropriate. To contribute to the efficient and effective delivery of events and assist other venue staff where required.

The full job description can be found here.

About You

Previous technical experience would be advantageous as coverage would be required as and when needed. You will be a valuable part of the efficient and effective delivery of events within OnFife. You will be a team player who will be energetic, enthusiastic and have a positive and flexible ‘can do’ attitude.

How to Apply

To apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Theatre Technician – Casual

Job Title: Technician

Contract Type: Casual

Salary: £22,018 – £24,309, pro rata

Grade: FC05

Locations: Various

Job Reference: ON000364

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Roles

We have an exciting opportunity to join our Technicians team within our Theatres.
As this is a casual role your days and hours of working will flex to meet the business needs, and this will include weekend and evening work across our venues throughout Fife.

You’ll work as part of a team responsible for lighting design, sound production, stage management and event coordination within a theatre and conference centre environment within our venues. You will also be responsible for equipment maintenance as and when required.

The full job description can be found here.

About You

You will have previous technical experience ideally from a theatre background, and you will be able to demonstrate knowledge and working abilities across lighting, sound and AV. Flexibility will be required and access to transport is necessary, as there will be travel throughout the region to provide cover at venues in OnFife.

How to Apply

To apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Box Office Assistant – Casual

Contract Type: Casual

Salary: £9.90 per hour

Locations: Various

Job Reference: ON000366

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Roles

We have an exciting opportunity to join our box office team within our Venues throughout OnFife. As this is a casual role your days and hours of working will flex to meet the business needs, and this will include weekend and evening work across our venues throughout Fife.

You’ll be part of the frontline team delivering a high level of customer service for our box office covering a wide range of multi-purpose venues. As part of the box office team the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

The full job description can be found here.

About You

Flexibility will be required and access to transport is necessary, as there will be travel throughout the region to provide cover at all venues in OnFife.

How to Apply

To apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Experience Assistants (Highland Wildlife Park) (Catering)

The role

Visitor Experience Assistant (Catering) (Seasonal)

In this role as Visitor Experience Assistant (Catering) you’ll be working to provide a first-class catering service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms National Park.

This is a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards. This role will have a focus in catering.

Salary: £9.90 per hour

Some of the things you’ll do:

– Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
– Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
– Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed
– Occasionally help in other operational areas including admissions, catering, events, retail, parking, sentry, tours & talks, or any other department who may need back up support on a flexible basis.

What we’re looking for:

– Good achievement in standard grades (or equivalent), including English and Mathematics.
– Valid driving license (tours & presentations only)
– Accurate numerical reasoning skills and attention to detail.
– Engaging customers empathetically to provide information, upsell products and deal with queries.
– Providing first class customer care and service, including dealing with customer queries.
– To apply for this position please upload a copy of your current CV and a covering letter.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for all this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible, via our Careers page at www.rzss.org.uk/job-opportunities

Retail Sales Assistant (Highland Wildlife Park) (Seasonal)

The role

In this role as Retail Sales Assistant you’ll be working to provide a first-class retail service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms National Park.

Salary: £9.90 per hour

Some of the things you’ll do:
– Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
– Operate retail systems efficiently and effectively to both sell and upsell products.
– Ensure all front of house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
– Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
– Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles

What we’re looking for:

– Good achievement in standard grades (or equivalent), including English and Mathematics.
– Accurate numerical reasoning skills and attention to detail.
– Engaging customers empathetically to link or upsell our products.
– Use of electronic cash till.
– Providing first-class customer care and service, including dealing with customer queries.
– Previous work in a range of retail activities.

To apply for this position please upload a copy of your current CV and a covering letter.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

« Previous Page

Front of House Assistant Museum & Galleries

Science Communicator

Summer Explainers

Admissions Assistant

Steward

Seasonal Gardener

Front of House – Casual

Crew – Casual

Theatre Technician – Casual

Box Office Assistant – Casual

Visitor Experience Assistants (Highland Wildlife Park) (Catering)

Retail Sales Assistant (Highland Wildlife Park) (Seasonal)

About ASVA

Resources

Contact ASVA

Seasonal

Footer

About ASVA

Resources

Contact ASVA