The Balmoral Estate seeks an enthusiastic housekeeping assistant for the holiday cottages.
Applicants should be experienced in all aspects of housekeeping and be capable of meeting the high standards required.
A current driving licence is essential.
JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.
CONTEXT
Torridon is a spectacular mountain property situated within the Highland & Islands regional portfolio and includes some of Scotland’s finest mountain scenery popular with walkers, geologists, and naturalists. Torridon is a much sought-after holiday destination for visitors providing accommodation for families and organised groups through two holiday cottages and a bunkhouse situated within the property.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation at Torridon estate (as per the Trust’s Housekeeping Procedures Manual), including the following:
• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste
• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works, liaising with the Head Ranger to arrange necessary repairs.
• Monitor the condition of furniture – reporting any loss or damage to the Head Ranger.
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.
The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.
ORGANISATIONAL CHART
Operations Manager – North West Highlands
Head Ranger – Torridon
VSA Housekeeper
Essential:
• Sound previous housekeeping experience including:
o cleaning and presentation of areas open to the public or let for (holiday-) rental
o stocking/ordering housekeeping/janitorial supplies
• Personal commitment to high standards of cleanliness
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends
• Personal commitment to excellence in customer care
• Attentive to detail with an eye for presentation and finish
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• Excellent interpersonal skills, with an ability to get along with a wide range of people.
• UK driving licence.
Desirable
• Knowledge of the geographical location.
The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue.
JOB PURPOSE
We are looking for enthusiastic, motivated and talented customer focused individuals to join our team Tenement House, Holmwood House and the Weavers Cottage.
These trio of properties are a fabulous offer for tourists and locals to discover Glasgow’s heritage. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.
You will welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets, operate the retail shop and control visitor entry/flow; facilitating their access and enjoyment of the sites while furthering the aims and objectives of the National Trust for Scotland.
A Visitor Services Assistant is crucial to visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Maximising our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. Specifically, to ensure the smooth and safe operations in Admissions, Retail, Catering and Events activities making the property the best possible place to visit and work.
As a team member you will always provide a consistently high standard of visitor care when:
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants, stewarding the rooms when needed along with the volunteer team.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service promoting the value of the trust membership
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety). Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative. The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
No formal qualifications are required
Experience
Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• A passion for Scottish heritage and history
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience with EPOS system
• Previous front of house or guiding experience
• Additional languages
DIMENSIONS AND SCOPE OF JOB
Scale
This role is based across the 3 properties, but it will be mainly based at the Tenement House.
The role includes (daily) interaction with members of the public of all ages and abilities, cash handling duties and key holding.
People Management
You will provide support to the Visitor Services Supervisor and the Visitor Services Manager as well as working close with the other members of the Visitor Services team and the property volunteer teams.
Finance Management
Share till reconciliation duties, as appointed by Visitor Services Manager
The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.
PURPOSE OF THE ROLE:
We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.
Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.
KEY RESPONSIBILITIES:
To provide a consistently high standard of visitor care at all times when:
• Welcoming visitors and promoting the value of Trust membership.
• Working as part of a team within a busy catering environment, to ensure visitors receive a 5 star service.
• Consistently presenting high quality plating of food.
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
SCOPE OF JOB
Customer Service
• Regular interaction with members of the public of all ages and abilities.
Teamwork
• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
Sales, stock and financial processes
• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Catering Manager
Tools/equipment and cleaning chemicals
• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’
REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE
Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.
The Purpose of the Role, Key Responsibilities, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.
Applications
Interested applicants should forward a completed application form by email to workforus@nts.org.uk, or by post to National Trust for Scotland, 5 Cutlins Road, Edinburgh, EH11 4DF by Friday 29th October 2021.
JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum (as per the Trust’s Housekeeping Procedures Manual), including the following:
• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste
• To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
• Assist with the administration of any repair works.
• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Supervisor
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
• Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
From 24th November 2021 to 2nd January 2022
Based in Edinburgh
Salary per hour £9.54, 30 hours per week
(predominantly evening shifts 4pm to 10pm with some day shifts required 10am to 4pm)
The Botanics Trading Company Ltd is looking to appoint temporary sales assistants to support our Christmas at the Botanics light event at the Royal Botanic Garden Edinburgh that runs from November 25th to January 2nd 2022. Applicants should possess excellent customer service skills and experience in a fast paced retail environment. A friendly outgoing personality and good attention to detail are essential. Successful candidates would be required to work evening shifts from 4pm for a maximum of 6 hours per shift to 10pm including some weekends as well as Christmas Eve and Boxing Day.
A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from our website, www.rbge.org.uk/about-us/vacancies
Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk by noon on Wednesday 20th October.
If you have not heard from us by Friday 29th October, please assume your application has not been shortlisted.
No recruitment agencies please.
PURPOSE OF THE ROLE:
We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.
Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.
KEY RESPONSIBILITIES:
To provide a consistently high standard of visitor care at all times when:
• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities
Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager
REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE
Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable:
• Previous front of house or guiding experience
• Additional languages
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.
The Purpose of the Role, Key Responsibilities, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.
We are seeking an experienced, committed producer to take forward the 12th edition of the Hippodrome Silent Film Festival (HippFest) and become an integral part of the friendly and dedicated team, working on this unique and much loved festival.
HippFest is a high quality, eagerly anticipated event of national significance, with year-round activity and continues to grow each year in ambition, capacity, reach and impact. Having been forced to cancel our milestone 10th edition – the opening night of which coincided with the first national lockdown in 2020 – and then successfully navigated the move online in 2021, we approach our second decade with a strong reputation for excellence, inclusion and creative approaches to programming and audience engagement.
Our ethos is informed by:
• An inclusive and a non-hierarchical approach to silent film
• Exceptional, out-of-the-ordinary cinema experiences
• Accessibility and diversity in all elements of delivery
• The highest standards of presentation
• A programme which fosters discovery and challenge
• Productive partnerships between community, artists, and audiences
Role
Working closely with FCT Festival Director, the Producer will oversee all Festival production processes and planning across the entire Festival structure, as well as taking responsibility for budgeting and financial management. You will be instrumental in bringing strategic ideas, practical application and vision to all festival activity and partner relationships, whilst leading and inspiring the festival team. This is an exciting opportunity to help shape HippFest in future years and work with a committed and dynamic team on one of Scotland’s best-loved film festivals.
The role requires: experience of strategic festival/event planning, delivery & evaluation; community/youth engagement; fundraising/securing sponsorship; creating, managing, monitoring & reporting on budgets; managing large scale accessible events; recruiting & managing staff & volunteers; maintenance of relationships with funders & stakeholders. You should have a knowledge of and passion for arts and culture, especially cinema (not necessarily silent or archive), and of arts marketing, with excellent communication, organisational planning, report writing, IT & research skills. You will have the capacity for multi-tasking & managing complex workloads under pressure, be positive thinking & self-motivated, committed to quality & attentive to detail.
National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage.
Millions of local and international visitors enjoy our four museums each year, and we also introduce our collections to a much wider audience than can physically visit our museums through, touring exhibitions, loans, community engagement, digital programmes and research.
Over the last decade, we have invested over £120 million in our sites and have more than doubled our visitor numbers, with over 3 million people now visiting our four museums. Alongside this, we have continued to transform how we communicate and engage with our audiences. 2019 has seen the completion of our Masterplan for the National Museum of Scotland with the opening of three new galleries dedicated to Ancient Egypt, East Asia and the Art of Ceramics.
We currently have an exciting opportunity within the Visitor Experience Team, based at the National Museum of Scotland. The successful candidate will be working front of house, meeting and greeting visitors and helping them to have a great visitor experience.
Previous experience of delivering high quality service to others is desirable, but more important to us is that the successful candidates confident, friendly and visitor focused disposition.
This role will be working on a part time basis of 17.5 hours per week. The post holder will work 5 days over 7 on a rotational basis.
To apply for this vacancy please visit out website by following the link below:
https://vacancies.nms.ac.uk/VacancyDetails.aspx?FromSearch=True&MenuID=&VacancyID=374
Two posts available:
Permanent, 22.2 hours per week
Temporary, 14.8 hours per week (until end of March 2022)
Based in Edinburgh, you will be part of a team delivering outreach and engagement
programmes and projects as part of the Learning & Engagement department of National Museums Scotland. Your role will be to plan, develop, manage and sustain learning programmes, and resources for audiences who currently do not visit or are underrepresented. These include visitors and groups with additional support needs; family and informal adult community learning groups from diverse backgrounds; young adults; and targeted schools who do not currently visit. This post will develop partnerships with external organisations to develop, sustain and consult with new audiences.
Educated to degree level, or equivalent, it is vital that you have a proven track record in
managing and delivering outreach and/or community engagement projects with internal and external partners. You must have experience of monitoring, evaluating and reporting on your work in line with strategic aims and objectives and have demonstrable success in working with external partners to sustain effective partnerships. Project and budgetary management skills are important. You must be able to travel to partner organisations and communities when and where appropriate.
JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.
Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.
Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a catering based role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.
Desirable
• Experience in storytelling and a passion for Scottish heritage and history
The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.
The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which embraces four shops, online shop and mail order service, exhibition desks, ticketing and promotional support, product development, buying and stock management for the National Galleries of Scotland.
Each shop is staffed by a small team of Retail Assistants. Working singly or together a Retail Assistant is expected to work flexibly undertaking a range of tasks providing direct services to customers and generally supporting the Shop Manager and/or Supervisor in the efficient running of a Gallery shop with the aim of enhancing the visitor experience, delivering excellent customer service and achieving anticipated sales levels and profit potential.
KEY RESPONSIBILITIES
1. To provide excellent direct customer services including working flexibly undertaking a range of tasks including providing customer information, undertaking counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with the standards and aims and objectives of the NGS.
2. To develop and maintain a thorough knowledge of all products in order to be able to identify features and benefits and introduce appropriate linked sales.
3. To contribute to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.
4. To ensure the security of NGS cash, stock, equipment and property within the shop/ticketing area.
5. To maintain the standards of merchandising, display and housekeeping required by the NGS.
6. To carry out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.
7. To receive, check and price deliveries and ensure that stock is well maintained and securely stored.
8. To assist the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.