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Part Time

We are looking for actors and actresses to deliver historical/ghost/ graveyard tours in Edinburgh’s Old and New Town.

A flair for Drama interspersed with humour is essential, along with clear spoken English. Earnings from £11-£15 per hour, plus bonus and tips, hours are flexible.

Must be available to work during weekends and public holidays.

Please send your current C.V., both Acting and Academic, along with a current headshot and any references to ian@auldreekietours.com

We are a four star Visit Scotland Attraction, and trade all year round, and an Edinburgh Fringe Venue for 2022. Our various walking tours cover Old and New Town, Greyfriars Cemetery, and our infamous paranormally active vaults dating back to 1700’s that feature a Wiccan Temple, legendary Haunted Vault, Medieval Torture Exhibition.

Sunday Monday Tuesday with an alternating Wednesday, averaging 26.25 hours per week, 7.45 – 16.15 each day.

The Precinct Attendant is responsible for safely managing vehicle access and egress outdoors on the Mound Precinct while providing security and helping visitors to the Galleries. The role involves maintaining accurate records and interacting with contractors and tradespeople in accordance with daily schedules.

The holder of the post is responsible to the Day Supervisor of the Gallery. Personal Protective Equipment will be provided.

KEY RESPONSIBILITIES:

1. Exercise control over vehicles entering and leaving the Mound Precinct

2. Supervision of contractors and trades people on the Mound Precinct

3. Staffing fixed duty or access points including searching incoming baggage or containers as necessary.

4. Maintain accurate records

5. Providing a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries. Welcoming and assisting visitors.

6. Assisting the public in emergency situations.

7. Supervision of members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.

8. Light cleaning and portering duties.

9. Adherence to Health and Safety guidelines.

10. To be proactive in keeping up to date with NGS exhibitions, events and displays and to engage with the public on these, whilst also remaining vigilant.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.
Crathes Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership.
• Working as part of a team within a busy catering environment, to ensure visitors receive a 5 star service.
• Consistently presenting high quality plating of food.
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
Customer Service
• Regular interaction with members of the public of all ages and abilities.

Teamwork
• Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes
• Help achieve sales targets and membership recruitment targets
• Operate tills and share end of day cash reconciliation duties, as appointed by Catering Manager
Tools/equipment and cleaning chemicals

• Occasional user of cleaning chemicals.
• Expected to become familiar with and comply with the property’s Health and Safety policies or ‘ Safe Systems of Work’

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable:
• Access to own transport
• Basic Food Hygiene Qualification
• Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

JOB PURPOSE
To contribute to keeping the National Trust for Scotland’s (NTS) upland path network at high standards of maintenance and design in order to protect natural heritage and enable people to have a great experience when they choose to visit the upland Properties for which we care.

Overall, this will be in pursuit of the National Trust for Scotland’s vision and strategic objectives:

Vision: Scotland’s heritage will be valued by everyone and protected now and for future generations.
Objectives:
• Protect: To protect and care for Scotland’s heritage.
• Experience: To provide opportunities for everyone to experience and value Scotland’s heritage.
• Promote: To promote the benefits of heritage.
• Support: To create an efficient sustainable business which supports our conservation needs.

For this job in particular, these mean:
Working as part of the Path Team is a national role across the Trust’s upland properties including but not limited to Glencoe, Ben Lawers, Ben Lomond, Torridon, Kintail, Goatfell and Mar Lodge Estate National Nature Reserve. To maintain the Trust’s upland path network through targeted restoration and maintenance tasks. Under the day-to-day direction of the path team leader and in liaison with others as necessary, the work will include clearing drains, re-surfacing works, repairs to damaged stonework and all aspects of upland path construction and maintenance works.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The key purpose of the job is to ensure that all upland paths are maintained to a high standard through maintenance, repair and construction of upland paths to industry standards while being conscientious about conservation, the environment, visitors, and your surroundings.

The Path Worker will be responsible for and aware of their own health and safety and that of the team, volunteers, contractors, and visitors. They will assist in developing a culture of safe working, as well as contributing to the overall conservation and development of the Trust’s Properties and their enjoyment by visitors and supporters. The Path Worker will feed into publicity and fundraising campaigns and help promote the Footpath Fund whenever possible. They will also participate in and contribute to the smooth running of the team both on site and in accommodation when working away.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential – Full driving licence.

Desirable:
• SQA level 2 in environmental conservation or higher.
• Mountain leader certification.

Skills, Experience and Knowledge
Essential –
• Path Work across a range of types of upland and/or remote country landscapes.
• Interpersonal communication skills including a personable manner with the public.
• Working and living for periods in a small team

Desirable
• Previous experience working in an upland / countryside path team.
• Navigation and mountain awareness skills – mountain leader experience.
• Background in environmental conservation work, particularly in Scotland.
• Knowledge of GIS systems or digital mapping.

DIMENSIONS AND SCOPE OF JOB

Footpath work involves a mixture of repair/maintenance/improvements at the Trust’s upland properties which are often in remote upland/mountain locations where vehicular access is not possible (or appropriate for conservation reasons). Occasionally, materials and equipment may be dropped-in by helicopter, but the team generally “walks in” (and out) with the tools/equipment it needs, often over several miles As part of the Trust’s approach to path repair/maintenance, the team sources materials locally, manually moving stone/gravel/turfs from areas adjacent to the path to be repaired/maintained, and into position to make the path feel as “natural” and “in keeping” with its natural surroundings as possible. The work is strenuous and takes place in all weathers (unless conditions make it unsafe to do so).

The 4-person team is based in Glencoe, (or at least the work’s truck is) but usually spends several consecutive days/nights per week at other properties, so as well as working together the team regularly lives together in basic shared accommodation. Occasionally the team will work with contractors and volunteer groups.

A typical working week might involve:
• Team depart from Glencoe at 8am Monday morning, (depending where you live will determine if you have to make your own way to site or meet at Glencoe) drive to property, walk tools into site and begin work, gather stone, dig out path tray, cutting turf etc. (lunch and refreshments are all taken on site and are the responsibility of the individual to prepare).
• Team return to accommodation at or near the property, often in self-catering accommodation, for 6pm where the team are “off duty”. Evening meals are the responsibility of the individuals to prepare / obtain. Allowance for expenses is given by NTS.
• Tuesday – 8 till 6 on site and return to nearby accommodation.
• Wednesday 8 till 6 on site and return to nearby accommodation.
• Thursday work on site until approximately 3pm, secure site then return to vehicle and drive back to Glencoe for 6pm. Clean up and packing on the Wednesday night to free up the accommodation by 8am Thursday morning.

This is a typical pattern only, the work will vary, e.g.: there may be some weeks when training or attendance at central Trust meetings mean few or no days on the hill during the week.

Scale
National across l the Trust’s upland and remote Properties. There are 460km of path in the Trust’s upland network and the Path Worker will experience every meter at some stage in their career with the Trust.

People Management
 Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
 Works closely with other staff members.
 Regular interaction with members of the public of all ages and abilities.
 Occasional working with external contractors.
 Liaison with property staff and external organizations.
 You will be expected to assist and feature in NTS publicity and fund-raising initiatives.

Finance Management
• Not a budget-holder, but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment and resources. And fill in expense claims accurately.

Tools/Equipment/Systems
• Frequent user of driven vehicles such as team vehicle.
• Infrequent user of ‘powered’ tools such as power barrow.
• Frequent user of hand-tools such as spades, mattocks, pinch bars, winch, sledge and dyking hammers.
• Regular user of IT (CoreHR peoples system)

Example key performance indicators and targets
• Ability to keep up with the team once trained.
• All work carried out to industry standard and passed by competent path manager.
• Weekly targets set by team leader, for example: clear XX path drains, repair XX features and build XX meters of path.
• Yearly targets set by Path Manager, for example: maintain Glencoe paths XX to XX to a high standard by the end of the year, these will be discussed in detail during the probationary period.

Permanent, Part time position (22.5 hours per week, work pattern negotiable)

Starting Salary £19,500 (Pro-rata)

The Royal Botanic Garden Edinburgh (RBGE) is a 5 star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden.

We have an exciting opportunity for a Buying and E-Commerce Assistant to join the team based at our Edinburgh site. You will work closely with the Stock Controller and buying team as well as external suppliers, to analyse sales and place weekly product orders for all sites in line with seasonal demand, so as to maximize retail sales and profitability.

Another key aspect of the role is to oversee the day to day running of the online shop. You will liaise with the retail team on timely fulfillment of customer orders and enquiries as well as assist in the development of the site, including new merchandise categories and product launches, seasonal highlights and offers.

You should possess strong organisational skills and have relevant experience of working in a retail or e-commerce administrative role.  You will have a confident and outgoing personality and the ability to work with both the retail team, external suppliers and staff across the organisation to deliver objectives is essential.

A full job description and person specification which outlines all of the essential and desirable criteria for this post can be downloaded from this page.

Applications should be made by way of CV and covering letter which outlines your suitability for this post and should be sent to the POD Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or people@rbge.org.uk by 4pm Friday 26th November

No recruitment agencies please.

JOB PURPOSE
We are looking for an enthusiastic, motivated and experienced individual to join our food and beverage team at Gladstone’s Land.

Gladstone’s Land is in the heart of Edinburgh and is a popular tourist destination. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Our clients rely on Baker Richards’ unparalleled analysis of data, and so we’ve developed outstanding experience in extracting and analysing data from multiple ticketing and CRM systems. This role is on the front line of our mission to help cultural organisations and visitor attractions turn their data into insight and action.

The main duties are to understand, extract, transform and load data from a wide range of source systems and write complex queries to create outputs to support the consulting team, and to develop, manage, support and maintain data systems.

This is a new position, working with the company’s existing Data Architect. The highly specialised nature of our work means that initially there will be a heavy emphasis on training and learning. During this time, you will be undertaking delegated tasks (e.g. writing SQL to deliver agreed specifications or performing data loads), while developing your understanding of our products and systems to begin to take responsibility for work under your own steam or for individual projects.

We are willing to offer a high degree of flexibility around hours and working patterns for the right candidate. Though the company is based in England, homeworking / remote working from Scotland is very welcome.

The holder of this post will work particularly closely with our existing Data Architect and Data Analyst as well as the consulting team.

Hours: Flexible
Location: Flexible, with Cambridge office available
Salary: Dependent on hours & experience
Deadline for applications: 1pm on Monday 22 November 2021

KEY PURPOSE
To ensure that the garden and related policies of Brodick Castle Garden and Estate are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Brodick Castle team will be heavily involved in the development plans of the garden and wider designed landscape, with future projects aimed at creating gardens of international significance. Hence this post will be vital to realize this ambition of the gardens as a top visitor attraction. This post is likely to include frequent work in the woodland garden.

CONTEXT
The garden comprises a listed walled garden containing an impressive collection of tender plants that may be grown due to the effect of the Gulf Stream. It also features a large woodland garden containing a world class collection of Rhododendrons and plants from temperate regions of the world.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
2. Fostering positive relationships with local communities and organisations and promote the work of the Trust.
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
5. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
6. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
 Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head Gardener;
 Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in Ayrshire and Arran)
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be a user of driven vehicles such as ride-on mowers and tractors;
 Will be a frequent user of powered tools such as mowers, strimmers and hedge-cutters;
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
 A college Diploma in Horticulture or demonstrable equivalent knowledge;
 Practical experience in general amenity gardening ideally in a garden open to the public.
 Demonstrable skills in plant husbandry, particularly trees, shrubs, herbaceous plants, turf culture and pruning.
 Sound demonstrable plant knowledge and identification skills.
 PA1 and PA6 spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
 Sound knowledge of basic tool and machinery use and maintenance
 Some practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
 Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
 Good organisational and time-management skills – including the ability to prioritise work where necessary and also the ability to work using own initiative, in the absence of direct line management.
 Eye for detail and finish, quality standard and best practice.
 Current driving licence valid for driving in the UK.

Desirable
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
 Experience of working in a mixed-team that includes short-term/seasonal staff and/or volunteers.
 Skills in arboricultural techniques, basic chain-saw certificates – CS30 & CS31, or willingness to be trained in the basic use of chainsaws and to exercise that training.

The Key Responsibilities, Scope of Job, and Required Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to Human Resources Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 12th November 2021 Interviews are likely to be held over Microsoft teams.

JOB PURPOSE

The St Abb’s Head property is one of the most heavily designated natural and cultural heritage sites in the UK, including a National Nature Reserve, two Sites of Special Scientific Interest, two Special Areas of Conservation, a Special Protection Area, two Geological Conservation Review sites, and three Scheduled Monuments.

The property is internationally important for breeding seabirds and species rich grasslands and breeding grey seals as well as being home to a wide range of other wildlife. This along with the stunning coastal landscape means it is a regionally important tourist attraction which attracts over 50,000 visitors annually.

We are looking for someone with some experience of countryside management to join our close-knit team, assisting with practical countryside tasks, property management and visitor liaison. This is a fantastic opportunity for anyone looking to gain skills, knowledge, and experience to help you further you career as a countryside ranger.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Nature Reserve.

You will contribute to the long-term sustainability of the St Abb’s ranger service through income generated at pay-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Nature Conservation
 Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of St Abb’s Head NNR.
 Carry out regular site monitoring checks and record keeping, helping us to evaluate performance and plan our conservation activities, including habitat and species surveys, foot path condition checks, weather gauge observations and people counter figures.
 Ecological monitoring to include Grey Seal pup counts, Badger surveys and set mapping and a range of other biological recording.
 Get involved with practical conservation tasks, including habitat management (gorse removal), woodland management, path maintenance and fence repairs, litter clearance and property patrols.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport, and other resources.
Visitor Engagement
 Participate in a programme of patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Lead Seal events throughout November and December, showing visitors colonies through telescopes and binoculars, sharing stories of the Grey Seals ecology and life cycles.
 Welcome customers out on the reserve in a friendly, efficient, and knowledgeable manner, answering queries and providing information about the property, facilities, and the local area.
 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.

Working together
 Supervise volunteer roles to help grow our team’s capacity and assist with the leadership of group volunteering activities as required.
 Build positive relationships with our neighbours and local community, including other land managers, schools, community groups and recreational users.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues, and the public.

Funding our future
 Actively promote the value of Trust membership to existing and potential members.
 Seek and support ways to generate sustainable sources of income, including encouraging donations, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.
 Not a budget holder but expected to liaise with the Line Manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Hold a qualification in a relevant discipline and / or at least a year’s ranger experience.
 Experience of engaging the public in nature tourism or working in a busy countryside setting.
 Strong knowledge of natural history and conservation, especially upland flora & fauna of Scotland.
 Confident communication and influencing skills with colleagues, volunteers, and the public.
 Comfortable with working near cliffs.
 Experience of working in a team and working with volunteers.
 Self-motivated with the ability to work alone or work with minimal supervision.
 Flexible and adaptive to change and working in a variety of situations.
 IT literate and competent user of Microsoft Office products.
 Clean driving license.

Desirable

 First aid certificate.
 Brush cutter training.
 Experience in practical conservation work.
 Experience of using a 4WD vehicle.
 Experience of developing and delivering events or learning activities.
 Experience in leading groups of volunteers.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to Human Resources Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 12th November 2021 Interviews are likely to be held over Microsoft teams.

Jupiter Artland is looking for an imaginative Outdoor Learning Coordinator to develop and deliver Jupiter Artland Foundation’s Outdoor Learning Programme.

Our Outdoor Learning Coordinator will lead on term-time and holiday courses and workshops, managing bookings and ensuring excellent communications with carers & parents. They will also plan, programme and deliver term-time and holiday-time learning courses or workshops for ages 3 to 10.

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail-based role, delivering impeccable customer care through excellent inter-personal skills.
And / or
• Demonstrable experience in a catering-based role, delivering impeccable customer care and food safety standards.
And / or
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Food hygiene certificate.
• Basic cooking skills and willingness to be trained.
• Personal Licence for sale of alcohol
• Experience in storytelling and a passion for Scottish heritage and history
• A full UK driving licence
• Access to your own transport

DIMENSIONS AND SCOPE OF JOB

Scale
 The role is based in the main museum building and at Robert Burns Birthplace cottage.
 The role works across several departments: retail, catering and admissions and assisting with events and functions when required.
 The role is customer facing and the role-holder can expect that the working day will mainly be spent front of house, providing customer service to our visitors.
 There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Batchelor’s Club
 The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

People Management

• This is not a line management role
• Will work closely with other property colleagues and will have regular interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
 Is not a budget holder
 Responsibility for ensuring customer payment is processed correctly, handling cash and card information

Tools/ equipment/ systems

 Will regularly use a wide range of ICT equipment including land-line phone, two way radio, email, scanner, laptop/PC, printer etc.
 Will use catering equipment including coffee machines, dishwashers, and some cooking equipment.

Key performance indicators and targets

• Catering and retail sales targets met or exceeded with margins achieved.
• Membership targets are met.
• Visitor surveys are promoted, email addresses gathered and responses recorded.
• Systems of recording all up to date: including allergens, COSSH, cleaning records, stock take and wastage.
• Visit Scotland 5-star grading maintained, and Visitor feedback survey scores

THE PERSON
We are seeking a highly motivated individual with proven experience of leading and developing marketing, communications and event promotional activity, who can adopt a strategic and commercial approach. This is a senior but hands on role and as well as leading the marketing strategy, you will work as part of the small team with our Operations Manager to ensure the smooth running of the Multiverse on a daily basis.

Essential experience and skills:

Previous demonstrable experience in a relevant field such as marketing, communications or event promotion.

· An eye for detail as well as excellent writing, editing and proof-reading skills.

· Strong interpersonal and relationship building skills.

· Proficient in the use of a range of digital platforms including WordPress, Mailchimp and Survey Monkey.

· A good understanding of social media marketing and the ability to plan and deliver general content along with targeted campaigns.

· The ability to set measurable goals, interpret data using tools such as Google Analytics and social media insights to inform decision making and show return on investment.

· Highly organised and flexible approach with previous project management experience and the ability to work on multiple projects simultaneously, within a fast-paced environment.

· Ability to use own initiative and work well as part of a small team.

· A hands on approach, with the ability to work strategically as well as execute successful delivery.

Living in the local area will be an advantage. Advanced MS Office skills including Word, Excel and PowerPoint. Knowledge of contact database management and/or E-CRM systems would also be desirable.

OUTLINE & MAIN OBJECTIVES OF THE ROLE
As a senior member of the Executive Team and working closely with our Operations Manager, this hands on role will be responsible for the successful development and implementation of CMT’s vision for marketing and promoting Crawick Multiverse as a unique destination, visitor attraction and outdoor venue.

Encompassing two main areas of Marketing and Communications; and Event Co-ordination; your main objectives will be to:

· Lead on the effective marketing and promotion of the Multiverse to existing and new target markets and audiences.

· Develop relationships and collaborations with a range of potential partners, visitors and hirers of the Multiverse.

· Drive an increase in footfall and business development opportunities for the Multiverse.

· Contribute to income generation targets to assure the financial sustainability of the Multiverse.

SPECIFIC RESPONSIBILITIES & DUTIES
MARKETING & COMMUNICATIONS
Provide day to day management, implementation and delivery of all marketing and communications activity in line with the strategy and vision of the Trust, ensuring that brand guidelines are followed and adhered to.

Oversee and be accountable for the agreed marketing budget.

Working with external suppliers when required, managing marketing activities including advertising, copy writing, photo and film briefs, print and production in order to increase footfall and improve brand awareness and reputation.

Proactively target new audiences, user groups and markets with the aim of increasing visits and improving our commercial performance. Contributing to identifying other appropriate actions to increase income and reduce cost.

Development and implementation of a digital strategy, with a focus on the delivery of informed, engaging and fun content, which reflects the intrigue and uniqueness of the Multiverse.

Develop and promote dynamic and engaging content across social networks (including but not limited to Facebook, Twitter, Instagram and LinkedIn) through regular social media updates and innovative digital marketing campaigns.

Provide guidance and training to our Visitor Service Team to assist with social media posts and responses. Ensuring effective communication with followers, timely responses to queries and monitoring of comments and reviews to support the positive reputation for Crawick Multiverse.

Working with our website support partner, manage the Trust’s website including maintaining, updating and uploading website content. Maximising search engine optimisation; understanding measurement and data analysis of reach and impact.

Manage all website, social media and database/CRM platforms, ensuring compliance with GDPR and all other relevant requirements.

Lead on copywriting and proofing of all marketing materials, including editorial and content for social media and newsletters; design and content for advertising and signage. Working with team members and liaising with printers, designers, media and advertising companies, as required.

Be the primary contact for filming requests, photographers and media visits to Crawick Multiverse.

Work closely with our PR consultant to maximise media opportunities; deliver a fast and accurate response to media enquiries; approve press releases; and manage budgets.

Monitor and evaluate analytics and provide regular reports on effectiveness of all marketing activities and maintain good internal communications.

Develop and maintain up to date and accurate contact databases.

Ensure effective internal and external communication, including management of a shared calendar.

EVENT CO-ORDINATION
Work closely with the Trust’s Event Services strategic partner, to co-ordinate an annual programme of events and activities at the Multiverse.

Act as a first point of contact for all event enquiries and potential hires, liaising closely with external and internal colleagues, to ensure a co-ordinated approach and timely response.

Assist with the organisation and smooth running of events and activities on site, co-ordinating the planning, delivery and promotion of events.

Maintain details of local advertising sources, online listings and What’s On opportunities and upload details of events and information to these to ensure maximum exposure, as appropriate.

Work with our Event Services partner and Visitor Services Team at key events.

GENERAL
Work closely with the Operations Manager and Visitor Services staff to support them in their roles; and to provide a co-ordinated and professional level of service to our customers at point of contact.

Act as a champion and advocate for the Trust, when liaising with suppliers, partners and stakeholders.

Be familiar with, and adhere to at all times, company policies and guidance which includes health and safety, GDPR and information security.

Co-operate with colleagues to ensure that Crawick Multiverse is a safe place to work and visit. Escalating any concerns or questions, as appropriate.

Undertake such other duties as may be required from time to time and are consistent with the responsibilities of the role.